JDM Countertops
since 1985
Examples of works performed by JDM Countertops
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About JDM Countertops — Ranked №8 Countertop Fabricator and Installer in Phoenix, AZ
total score
Exact value: 21.582821 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
JDM Countertops, founded in 1985, ranked number 8 in Phoenix, AZ in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included JDM Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
JDM Countertops: Total Score & Key Ratings
The Total Score of 21.58 out of 100 achieved by JDM Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — JDM Countertops has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.14 out of 5.
You can read detailed information and evaluations from our independent research of JDM Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact JDM Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about JDM Countertops
JDM Countertops is an industry leader in the design, manufacture, and installation of creative countertops made from both natural and engineered stones. It is a family-run company that is insured and bonded for indoor and outdoor commercial and residential work. They have a wide selection of engineered quartz lines, in addition to a wide variety of natural stones. In their spacious Phoenix countertop showroom, customers can meet with a trained design adviser who will assist them in making a final decision. Construction professionals with more than 30 years of expertise install countertops and other products with a keen eye for quality and detail.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 25
YELP
reviews: 14
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of JDM Countertops
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Checks
Credit cards
Debit cards
Accepts Credit Cards
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
In store shopping
Countertop Installation
Countertop store
Reviews about JDM Countertops
All (22)
Google (8)
Yelp (14)
Denise Brown
Date: 2016-12-14 20:49:41
Had some new work done by Carmelo and his team. They showed up on time and made the process easy peasy. Start to finish everythink took about 1 week longer than what we expected because our kitchen had some strange spacing issues. Carmelo handled it personally and we are VERY happy with the end result.
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Bruce “Brucey” Stands
Date: 2016-11-29 21:12:50
Carmelo and his team at top shelf craftsmen. Had them do some quartz countertops put into my newly remodeled kitchen and I am very kitchen impressed. Margarita was down at the showroom and helped me get started. I was initially going to go with Ikea but after reading more about the process I knew I wanted a local contractor. So glad I went with these guys.
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B Kaple
Date: 2019-07-16 13:53:10
We are doing a complete remodel of our home and all of our counters needed to be replaced. Carmelo came recommended to me by my cabinet refacing contractor. He came out several times to measure and oversee the project. His team is very skilled and pleasant to work with. Carmelo is exceptional in his professionalism. I had an extra large extension added to my island which resulted in my slab not fitting. Before I realize the mistake was mine I blamed Carmelo and he took my wrath like a real professional. Thank you Carmelo for accepting my apology and continuing forward with top-notch quality and customer service. Our counters are absolutely beautiful! I highly recommend Carmelo and his team for any and all of your countertop needs.
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M. Taylor
Date: 2022-05-11 05:37:16
If you're looking for professional and knowledgeable people to do your countertops definitely contact JDM Countertops. They fixed a botched bar add on countertop that I previously had installed and then had to have a second person finish. I was never truly satisfied with the end results. Rene, Gerardo and another nice guy went above and beyond to get the botched countertop Christmas gift I wanted to do for my mom in December uninstalled and the new add on bar countertop installed. I picked the stone one day and Rene was calling me to install the next. I cannot give these guys enough accolades for how great they work and the quality of there work. They exceeded my expectations on every level, from arriving on the time, to expediting the install by weeks. They were even kind enough to pause periodically during the installation, so that my son could take work calls from home without being interrupted during the process. Quality work is worth taking the time to look for. I'd do business 1000 times over with this great crew. Thank you just isnt enough.
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Donna
Date: 2020-02-12 20:28:51
Nice employees and a great selection of tile products. They even carry drawer pulls and knobs! Waiting on the estimate before saying much more.
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Lauren Marovich
Date: 2019-11-17 17:02:55
Carmelo sure knows his business. Super nice guy. Quick turn around. I picked a gorgeous quartzite for my home. He's ready for the future, porcelain countertops are here. It was fun seeing his place and the way they fabricate.
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Kristin Le Baron
Date: 2017-10-25 18:41:15
My husband and I met with several companies to determine who we wanted to complete our fabrication as we already had a slap picked out. I could not have been more impressed by the communication alone with Rene. Every step of the way he was extremely sincere and kept me in the loop. Every member of the crew that came into my house was very respectable, thorough, and left no mess. The only thing I would work on is the scheduling. I received a 4 hour window but the crew didn't make it to my house until 1.5 hours after the 4 hour window.
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Susan Curry
Date: 2017-04-27 00:30:14
Our experience with JDM Countertops was excellent. We have a particularly large island which they made out of one large piece of stone. It looks amazing! Carmelo and his team worked very hard and were extremely professional. I would highly recommend them!
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Melaney T.
Date: 2022-05-11 05:47:28
If you're looking for professional and knowledgeable people to do your countertops definitely contact JDM Countertops. They fixed a botched bar add on bar I previously had someone to install and had to find someone else to finish. They exceeded my expectations on every level, from arriving on time to delaying the installation so that my son could work from home without being interrupted during the process. Rene, Gerardo and another nice guy went above and beyond to get the botched countertop Christmas gift I wanted to do for my mom in December Uninstalled and the proper stone installed. I picked the stone one day and Rene was calling me to install the next. I cannot give these guys enough accolades for how great they work and the quality of there work. Quality work is worth taking the time to look for. I'd do business 1000 times over with thid great crew. Thank you just isnt enough.
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Lauren M.
Date: 2020-07-17 23:40:46
Awesome job all the way around. They fabricate everything right there. My kitchen and bathroom countertops look beautiful.
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Pamela W.
Date: 2019-10-25 19:46:58
It was a pleasure doing business with JDM countertops. The team was A+ in workmanship. They were quick to address any concerns on the spot. The process was smooth from granite layout to installation. Carmello was very flexible in making this project a success. Thanks to everyone involved for your commitment to excellence.
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BB K.
Date: 2019-07-16 14:12:46
We are doing a complete remodel of our home and all of our counters needed to be replaced. Carmelo came recommended to me by my cabinet refacing contractor. He came out several times to measure and oversee the project. His team is very skilled and pleasant to work with. Carmelo is exceptional in his professionalism. I had an extra large extension added to my island which resulted in my slab not fitting. Before I realize the mistake was mine I blamed Carmelo and he took my wrath like a real professional. Thank you Carmelo for accepting my apology and continuing forward with top-notch quality and customer service. Our counters are absolutely beautiful! I highly recommend Carmelo and his team for any and all of your countertop needs.
Read more
Brian G.
Date: 2019-03-09 18:31:00
Carmello was really easy to work with. When he did the measuring and estimate, he was very cooperative and provided ideas on how they would deal with some of the difficult or odd areas of my kitchen. The installation was done one week after the laser measuring. The installers were very good. They made sure everything was perfect. I am very pleased.
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Dina W.
Date: 2017-12-18 04:21:11
Carmello & his guys are great to work with! They are meticulous & very nice to work with. They did a fantastic job!
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Phil H.
Date: 2017-11-11 00:38:07
Far exceeded expectations. We dealt with Rene' from beginning to end. His communication was top notch. We had contracted with another fabricator and couldn't get a timely response to any of our questions (waiting 3-4 days or more). When this fabricator changed the fabrication timeline from two weeks to 3+ weeks, we went looking. Went to Yelp and saw that JDM had great reviews. The price was fair (in line with all of the others) but we made our decision solely based on Rene's communication. And we are very glad we did. Great product, fair price and outstanding customer service.
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Kristin F.
Date: 2017-10-25 18:42:09
My husband and I met with several companies to determine who we wanted to complete our fabrication as we already had a slap picked out. I could not have been more impressed by the communication alone with Rene. Every step of the way he was extremely sincere and kept me in the loop. Every member of the crew that came into my house was very respectable, thorough, and left no mess. The only thing I would work on is the scheduling. I received a 4 hour window but the crew didn't make it to my house until 1.5 hours after the 4 hour window.
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Bruce S.
Date: 2016-11-29 21:03:25
Really impressive team here at JDM. Margarita and Carmelo were helpful and awesome to work with. We were doing a little home renovating and decided that quartz countertops in the kitchen where the way to go. I went to Ikea first since that is where we were getting our countertops done, by after reading a little more about the Ikea processes I decided to go straight to a local guy. I am really really glad I did. The process was straight forward and they were responsive. My favorite part of the whole ordeal was they did what they said they were going to do and I didn't have to chase after them. The edges and finish are great craftsmanship. They take their work seriously. Showroom has a lot of options and examples so at least head down there and take a look at what they have. You'll thank me.
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Matt K.
Date: 2016-03-26 05:41:05
You can't go wrong with JDM. JDM has done the counter tops for both my kitchen and master bathroom. Carmelo (the owner) has an amazing gift for templating the perfect fit for my design (which had some pretty tricky angles). Their pricing is very fair, and they were punctual with delivery. I'm very happy with their craftsmanship.
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Anora C.
Date: 2015-09-20 04:24:40
Needed 75sf of countertop, I got several quotes, JDM was on the low side but close to the others. I was a little nervous going with a small fabricator but Cindy sold me on her excellent installers, and she was right! These guys know what they are doing! I was a little nervous at first because we got granite with a strong grain. Our island is enormous and I was afraid of having a seam. They were able to template the whole island on one slab but had to seam it because transporting would have been problematic. The seam was almost invisible and I was so relieved! We love our Moon White countertop, thanks Cindy!
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Lyn S.
Date: 2015-04-21 13:35:07
JDM Countertops was terrific to work with! Cindy, the rep who came out to provide the estimate, was wonderful - helpful, knowledgeable, friendly - told me things none of the other companies providing estimates told me about. The guy who came out to measure and the guys who came out to install were efficient and professional! There was a miscommunication about the backsplash, so I called Cindy and later that day, the guy who did the measuring for the install came out to install the backsplash. Great customer service, responsive, great price, on-time. Did everything they said they would do and very professionally, too! Even my project manager was impressed by this company.
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M C.
Date: 2017-08-12 18:41:35
Pretty much everything from start to finish was a huge disappointment, so if you do not read this whole review please do NOT put yourself through what we had to go through and DO NO HIRE THEM! They seemed professional, told us everything was under warranty. Well warranty of people that are willing to install horrible work means nothing. We had issues start to finish. 1. Took the day off for them to install. They did not show up until 5:30pm and continued to do so every time they came. I had workers in my house until 8:30pm and 9pm. And they were SLOW. Standing around staring at ill-cut granite for 10-15 minutes at a time. 2. They came and everything was measured wrong, not just a little wrong, we are talking 2-3 inches off. They tried to install granite with chips at the seam and repeatedly told me this was normal and acceptable. One chip was the entire length of my finger. I refused and they installed part of a countertop without measuring with a 2.5 overhang. I'm no contractor but you could visually tell it was off, we could not get into our dishwasher. Sloppy work and clearly just trying to install and leave. 3. I talked to the owner who also said chips in the granite are normal. I told him I took a poll on social media, asked other contractors, and asked the supplier and they are said BULLSHIT. I said you do not have my permission to install any countertops with chips. I had to watch them like a hawk, and still missed some chipping so obviously they do not care about the quality of their work. 4. The workers spoke Spanish and I am not fluent, but they were beyond UNPROFESSIONAL. Many times one worker kept asking "is she listening to us?" and another time another worker said "I don't want to say too much". Obviously they are shady. I told the owner this and he did not apologize for the sloppy work, unprofessionalism, or really anything. He still wanted full price. 5. There were scratches and dried glue from the fabrication all over the countertops I could not scrub off. They had to come back another time to fix, however the owner kept hounding me for full payment. Overall, it was a horrible, drawn out, unprofessional experience with a sloppy install. I did not appreciate having to argue and raise my voice to have a somewhat decent install, and even still it is not perfect. I am still finding issues they hid from me the longer I have the countertops. Please, DO NOT hire them and go through what we went through. It is NOT worth it.
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Gail S.
Date: 2017-05-26 23:07:39
They refused to use a template when measuring the countertops, saying that the job was too small. Consequently, the countertop was not cut correctly. I wish there was a way here to show a picture. Also, in my quartz countertops, I have found numerous scratches. The job looks very amateurish considering I paid top dollar.
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FAQ About JDM Countertops — Based on Independent Research
What materials can I order a countertop from JDM Countertops?
What types of spaces does JDM Countertops fabricate countertops for?
What shapes of kitchen countertops does JDM Countertops fabricate?
What countertop design styles does JDM Countertops most often implement in Phoenix, AZ?
What is the service area of JDM Countertops?
What types of clients does JDM Countertops work with?
Does JDM Countertops have its own countertop fabrication facility?
Does JDM Countertops offer any discounts on countertop fabrication in Phoenix, AZ?
What is the price category of JDM Countertops in Phoenix, AZ?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from JDM Countertops?
What is the fabrication and installation timeline for a countertop at JDM Countertops?
How long does it take JDM Countertops to prepare a quote for countertop fabrication and installation?
Does JDM Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does JDM Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on JDM Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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902 S 19th Ave, Phoenix, AZ 85009