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Buffalo, NY City Rating: We have identified this city as the primary city for this contractor.

International Stone Gallery

since 2005

Examples of works performed by International Stone Gallery

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About International Stone Gallery

71.91

total score

The main rating value calculated from more than 30 indicators.
Exact value: 71.910544 out of 100.

The production and supply of marble, quartz and granite countertops is carried out throughout the western district of New York State. Products made from various types of natural stone. Craftsmen work with solid slabs, conveying the majesty and naturalness of the natural material to the countertops. The assortment contains more than 600 types of stone of various grades and colors. Each client chooses the finish and size of the countertop. Designers and craftsmen are able to make any product chosen by the customer. The scope of services includes delivery, which guarantees the safety of the goods, and installation without chips, defects or irregularities.

More info

Mystery Shopper Report

3.9

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.925562 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

3.7

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

1.4

Very Slow

Deposit Level

3

Standard

Quote Time

2.3

Slow

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Contact International Stone Gallery for a Free Estimate

6251 S Transit Rd, Lockport, NY 14094

Additional benefits of International Stone Gallery

Small business

Delivery

In-store pickup

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Repair services

Service guarantee

Wi-Fi

Free Wi-Fi

LGBTQ+ friendly

Checks

Credit cards

Debit cards

NFC mobile payments

Accepts Credit Cards

Open to All

Wheelchair-accessible entrance

Wheelchair-accessible parking lot

In store shopping

In store pickup

Countertop Installation

Countertop store

Granite supplier

Marble supplier

Natural stone supplier

Reviews about International Stone Gallery

All (29)

Google (13)

Facebook (4)

Yelp (12)

Source: icon-google Google
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Yvon Tree

Date: 2024-11-01 17:37:10

Amazing, everyone from Ellia, Key, Criss, Clay, and Sebastian knocked it out of the park. So professional, kind, and considerate, I drove them nuts and they all had answered all our issues. Everyone that recommended ISG was dead on, we will recommend them highly. Love our countertops, thank you all at ISG, Rich and Yvonne T

Source: icon-google Google
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Sandy Puccio

Date: 2024-04-03 21:06:56

Working with the team at International Stone Gallery has been easy and smooth. They are very responsive, helpful, and knowledgeable. The price was great, too. They're just a kind group of people to work with. Highly recommend!

Source: icon-google Google
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Craig Scarupa

Date: 2024-11-25 23:07:15

International Stone has a great selection for kitchen countertops and reasonable prices. My wife loves the granite and quartzite we purchased from them. Install went great. Our kitchen remodel turned out fantastic, the countertops were a big part of it. Thank you!

Source: icon-google Google
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Michael Kearns

Date: 2024-05-13 15:00:43

Great selection, helpful, friendly staff, install was professional. Couldn’t be happier with the end result.

Source: icon-google Google
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Nicole Huntington

Date: 2023-07-31 16:25:39

From initial consultation to template to install, International Stone Gallery was incredible to work with. Josie was patient and very informative about what to expect. Price wise, I was pleasantly surprised with my estimate and compared to a couple of other quotes that I received, ISG was by far the most reasonable. Their selection of materials was incredible. The entire process was quite painless and they even recommended a contractor to do the removal of my old countertops and plumbing. If you are in the market for new tops, consider ISG first!!

Source: icon-google Google
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Josh Landsman

Date: 2024-03-21 01:48:58

We only stopped just out of Curiosity on what granite would cost compared to some other places, I am so glad we did! Prices are extremely reasonable. The entire process was easy and everything happened quickly. Communication with Gabby was fantastic. Chris who took the measurement's was awesome. He spent a lot of time going over the features and details they can put in to really make sure everything is perfect. The installation crew was respectful, asked questions as they went to make sure it’s exactly what we wanted, they left no mess at all. I really couldn’t be happier with how everything turned out. Highly recommended and will be a return customer!

Source: icon-google Google
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Nadia Miller

Date: 2024-05-09 15:51:21

A beautiful stone marred by thick yellow seams. I immediately received a call from the owner after posting the first picture. His best man came and worked hard to blend in the seam. The owner followed up the next day. It looks much better.

Source: icon-google Google
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Catherine Gillespie

Date: 2024-07-31 20:26:54

We have used International Stone many times over the past 20+ years. The staff is fantastic ,especially Sam,. The selection is overwhelming, the service is wonderful, they really try to accommodate crazy schedules and the workmanship is excellent

Source: icon-google Google
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Joseph Hayek

Date: 2024-01-22 23:43:07

They have just installed my granite countertop, and they did an excellent job. They were very professional, considerate, and meticulous. Hardly any dust and they clean afterwards. They are highly recommended by my family Thanks for the great job, well done Joe

Source: icon-google Google
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justin santonocito

Date: 2024-10-11 20:07:09

Installers were great and receptionists were very polite. Owner is unprofessional, rude and quite honestly a little unhinged. Went back on his word multiple times as well. He is very lucky he has the employees he has. I’m happy with the finished product but not a very enjoyable process.

Source: icon-google Google
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Denise Hunt

Date: 2022-08-03 23:33:37

Don't waste your time driving all over town like I did to check out the competitors.International Stone Gallery surpasses them all, from the greatest selection,knowledgeable salespeople and great installers. My countertops were installed today. The three installers we're friendly, respectful and very professional. I was really impressed when they went out of their way to match the backsplash with the countertop design ! There was one huge issue that arose which they diligently and promptly resolved. What a difference these countertops have made. They're beautiful ! It feels like I'm in someone else's kitchen 😂 now I have to go and cook... Ugh

Source: icon-google Google
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Andrew Moquin

Date: 2018-06-19 20:31:00

Super company to deal with. Their prices are really fair and more importantly, the quality of the stone and the install was superb. I own Andrews Jewelers in Williamsville, NY and hired International Stone to put the final touch on our new store. I can't say enough about this wonderful company and the job they did.

Source: icon-google Google
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Amy Schmitt

Date: 2024-07-24 16:01:32

The countertops are beautiful and the guys that did the install were great! The process could be a bit better. I was without the countertops/kitchen sink for 3 weeks. I also did not know until last minute that I could have had a different sink as I thought they had already fabricated to match the sink I had in there. All in all I would use them again.

Source: icon-facebook Facebook
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Jason Czerniak

recommends

Best spot in all of WNY to get counter tops !! from the owner , sales and installation. Great people

Source: icon-facebook Facebook
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Barbra Howardell Wasson

recommends

Can not recommend this place highly enough. They go above and beyond from the owner to the young man (Joe) who worked with me, to the gals in the office and the installers. I’m convinced they were more excited for me than I was. LOVE, LOVE our quartzite counters!!!

Source: icon-facebook Facebook
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Tony Capozzi

recommends

Installed granite for my customers new kitchen today. Could not be happier with International stone from how they treated me as a contractor, and my clients. From the sales staff, who gave me pricing with in 30 minutes. Templates were done with a laser, and my installers were Top Notch. Owner gave me a tour of his facility. I recommend using them on your next project!!! Thanks, Tony Capozzi

Source: icon-facebook Facebook
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Lynn Gaydica-Wuertzer

recommends

Thank you International Stone Gallery for taking such great care in cutting and finishing our heirloom piece of pink marble. Such nice people! Great Customer Service. We will be back!

Source: icon-google Yelp
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Maureen H.

Date: 2021-03-05 13:26:09

My friend and I stopped in to look for her kitchen countertop . Sam helped us and he was great. He was patient and knowledgeable about all the various choices which she was interested in. We left with a good feeling and felt comfortable with Sam's information. We had a wonderful experience at this gallery.

Source: icon-google Yelp
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Lisa Marie A.

Date: 2019-07-20 18:02:51

I'd like you to know that the entire experience was amazing. Chris (my sales guy) was so patient and knowledgable; as a first-time "designer" I really needed that. The selection was huge! What I noticed right off the bat is that the big box store I visited only offered small squares of a product from which to choose. It is IMPERATIVE to be able to see the whole slab! I held my cabinet samples up to the slabs and POW, my choice was so much more clear. As a consumer I realized how competetively priced you are, taking into account all of the service, product and installation! The gentleman who came to measure was incredible; his knowledge and questions made me feel so good about my decision. He didn't rush through the appointment. Everyone in the office was always so nice whenever I called, and I very much appreciated the owner, Sommers, seeking me out to introduce himself. Top notch! At installation the guys were great: on time, polite and good at their jobs. I recommend ISG to everyone! Don't even bother looking elsewhere... Lisa Marie Allen Buffalo, NY

Source: icon-google Yelp
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Robert B.

Date: 2018-09-07 21:19:34

I just returned from laying out my counters on the beautiful stone i picked from International Stone. Key was wonderful !! Not only was he very knowledgeable but he was very patient and extremely helpful with his suggestions. He listened to what i liked best in the slab and then tried to give me that in the cuts for my counter! I have to also mention Tom who came the day before to measure. He was very meticulous and even made suggestions I had not thought of! Great people to work with and beautiful granite!!

Source: icon-google Yelp
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David D.

Date: 2018-05-24 13:48:30

This was our first experience with granite countertops and it has been a wonderful experience from start to finish. Everyone has been professional and the countertops look great!

Source: icon-google Yelp
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Lynn C.

Date: 2016-12-02 14:28:32

International Stone Gallery in Lockport did an excellent job on my granite kitchen countertops. The sales team was very helpful throughout the process. The installation and craftsmanship was superb. I highly recommend this company, and will use them again.

Source: icon-google Yelp
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Christopher L.

Date: 2015-10-16 03:26:23

Best place for granite countertop in WNY. Great selection, tons of colors, and amazing service. They did a wonderful job on my kitchen counter tops and bathroom vanities. I would definitely recommend them for any kitchen remodel big or small.

Source: icon-google Yelp
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Amy-Lyn Z.

Date: 2021-04-05 15:45:25

I was super excited about the price for granite in my kitchen but was not happy with the service. No one gets back to you a timely manner and I was without a kitchen for 4 weeks because I think they overbooked. I am happy with the final product but not with the service. Word of advice don't pay everything upfront. That was a good choice on my part in the end.

Source: icon-google Yelp
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Maureen W.

Date: 2021-03-06 18:38:38

They have a very nice selection of full slabs and remnant pieces, however the amount of phone and email tag we have had to do is extremely annoying. Also, a little heads up for COVID times, none of the employees wear a mask. They are very open about it and claim that none of them wear one.

Source: icon-google Yelp
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Jane B.

Date: 2020-09-20 19:57:40

I was very disappointed in the turnaround time to measure for my bathroom vanity top. I put a deposit down last November and because of contractor problems and Covid nothings been done until the work was started 2 1/2 weeks ago. When I did call them they said it would be three weeks before they came to measure and another week before they installed my vanity top, I even lost a week trying to connect with the salesman who was never Available to come to the phone. When I redo my kitchen countertops and island I will most definitely go somewhere else.

Source: icon-google Yelp
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Thomas M.

Date: 2025-06-12 02:55:08

Went in to look for new countertops and met with Jonathan K who could have cared less I was there. He seemed bothered to help me and a bit snooty. I guess since I didn't arrive in a BMW I wasn't worth their time. Even if they are the lowest cost I won't be using them.

Source: icon-google Yelp
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Brenda D.

Date: 2023-05-18 17:16:51

We used International Stone to get new kitchen countertops (quartz), laundry room (quartz) and bathroom double sink vanity (granite). We love the kitchen countertops and laundry room countertops but were dissatisfied with the bathroom vanity. There is a crack in the granite that goes to the edge of the countertop. We paid over $1200.00 for this remnant and I was very disappointed it was cracked. When we asked about getting it replaced, the owner/president came to inspect the granite and found a few other cracks. He offered a couple different remedies, but we felt strongly we should have a counter without cracks. The owner/president begrudgingly said he would replace the countertop. After that, we were made to feel like an inconvenience. The company was slow to respond. In addition, we had 2 sinks mounted on the original counter and they said they weren't responsible for any damage caused by trying to remove them and most likely couldn't be removed without damage. No remedy was offered for the cost of the sinks. We did pick out a replacement piece of granite, but when we refused to sign a liability waiver saying they weren't responsible for any damage to our walls, windows, or vanity the owner/president became very defensive. He treated us like liars and like we were just trying to get something for free. Additionally, he talked down to me, and dismissed me when I made a comment about being surprised by his defensive position. He spent the remainder of the conversation talking to my husband and behaving as if I wasn't in the room. I was insulted by his conduct. He was more concerned with defending himself than addressing the true issue of our dissatisfaction with the product he sold us. At the end of the conversation he shook my husband's hand and ignored me. I was so insulted and disgusted by how he made me feel that we just left without getting the replacement granite. I will never do business with this company ever again.

Source: icon-google Yelp
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Nan J.

Date: 2018-03-03 16:32:17

I would never contract from this place. I was made to feel like I was an interruption instead of a valued potential customer. 5 minutes later, as I was finally asked if I needed some help, I asked to see a sample on the wall. His response was "you want me to take that down?" Of course, I need to see it next to my samples. Each sample I requested was met with the same response. We walked around outside to look at slabs and because I didn't find the color and style we were looking for, I received an attitude of "you are wasting my time". He said, "well this is all we have". After going back inside, he retreated to his office, never to come out again. I just left. Not the kind of customer service I would want on my kitchen remodel!!!

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6251 S Transit Rd, Lockport, NY 14094