Examples of works performed by INSTONE Marble

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About INSTONE Marble — Ranked №6 Countertop Fabricator and Installer in Oakland, CA

53.92

total score

The main rating value calculated from more than 30 indicators.
Exact value: 53.924399 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

INSTONE Marble, founded in 1997, ranked number 6 in Oakland, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included INSTONE Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

INSTONE Marble: Total Score & Key Ratings

The Total Score of 53.92 out of 100 achieved by INSTONE Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — INSTONE Marble has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.85 out of 5.

You can read detailed information and evaluations from our independent research of INSTONE Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact INSTONE Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about INSTONE Marble

In 1998, Paul Charondo founded the business. Paul has been employed in the stone sector since the early 1990s, and throughout that time he has observed the demand from suppliers for manufacturers to lift the bar on a range of styles and methods. In order to reinvent the countertop installation service, he founded his own company. Over the next 20 years, he became well-known as the Bay Area's top countertop fabricator. Custom-made granite and marble countertops are fabricated and installed by them. The prices are determined by the purchased square footage of the material rather than the size of the complete slab. This makes sure you only pay for the countertop you actually need. The finished product is sent to your doorstep after internal manufacture.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

2.9

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.854815 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

1.8

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of INSTONE Marble

Onsite services

Wheelchair accessible parking lot

Debit cards

Accepts Credit Cards

Countertop Installation

Marble contractor

Reviews about INSTONE Marble

All (14)

Google (4)

Yelp (10)

Source: icon-google Google
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R K

Date: 2025-08-12 01:50:51

I’ve worked with Paul and the team twice and have had great experiences.

Source: icon-google Google
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Jeanne Darrah

Date: 2024-10-10 22:10:25

These people are amazing Paul is truly a master of his craft My stone counter tops are gorgeous and fit perfectly Lucy and Gaby coordinated everything and I could not be happier Natural stone countertops are a big investment and these guys are the best and prices very reasonable

Source: icon-google Google
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Mason Golden

Date: 2022-04-16 19:42:21

Excellent selection and service. Will be back to buy more stone!

Source: icon-google Google
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Ted Obbard

Date: 2021-08-10 12:42:01

Instone measured for, cut, and installed two countertops for us. The work was professional, the materials top-quality, and the value unbeatable. I highly recommend them.

Source: icon-google Yelp
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Gary T.

Date: 2026-07-15 20:43:23

Great experience with INSTONE Marble! They went above and beyond, provided excellent customer service, and were incredibly helpful. Highly recommend!

Source: icon-google Yelp
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Nancy T.

Date: 2023-10-27 22:58:20

Instone did a great job of measuring and installing a quartz counter for me. They were quick and very good!

Source: icon-google Yelp
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Kit R.

Date: 2023-06-02 20:02:27

Paul is a master craftsman and the service is great. Everything they did for my major remodel ( kitchens and bathrooms) was terrific. I can't recommend them enough. The supplier I bought Neolith from in SF said use InStone..they were one of only two fabricators they would recommend. I would use them again in a heartbeat!

Source: icon-google Yelp
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Chris C.

Date: 2023-01-06 22:17:13

Getting ready for my fourth project with Instone. First class and they came highly recommended to me originally. This photo is my en suite bathroom with an intentional granite "shelf" on the backsplash. It increased the counter depth usability and allowed things to be above the splash zone. We went with nice Hansgrohe wall-mounted faucets (the green caps in the photo) and a Toto white under-counter sink. The granite is Blue Flower from MSI

Source: icon-google Yelp
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Chris P.

Date: 2020-02-11 19:48:31

Lucy, Paul and co are legit. Excellent service, great prices, patient and flexible. They listened to our ideas and gave direction as needed all while allowing us to be part of the process. And you can just tell that they care about what they're doing - from design to installation. It's not easy to find that attention to detail these days. Bravo INSTONE!

Source: icon-google Yelp
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Karen A. R.

Date: 2019-11-13 16:52:13

Paul and Lucy Charondo of INSTONE, Marble made our kitchen countertop installation easy, efficient and economical. Their office staff is prompt in providing quotes and contract. The fabrication measurments are spot-on perfect and they delivered and installed our stone before the estimated installation date. Many thanks and we HIGHLY recommend INSTONE, Marble. Karen Reynolds Acupuncture, Corte Madera, CA

Source: icon-google Yelp
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Kyle C.

Date: 2019-11-06 01:37:27

This team is top-notch! From Julie to Lucy to Paul to Mike, they've been amazing at helping us with the most important part of our kitchen remodel. We've gone to multiple countertop companies now and Julie was the only one kind enough to give us samples and walk us through all the options. After scheduling, Mike came by to do the measurements and gave advice on what we needed to tell our contractor. Lucy was also really helpful in getting us rescheduled last minute. We haven't met Paul yet but he's been so accommodating with our requests and getting us fast tracked since we're on a tight schedule. I highly recommend working with Instone for all your countertop needs. I can't imagine remodeling my kitchen with any other company.

Source: icon-google Yelp
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John Y.

Date: 2019-09-13 03:47:02

Paul and his team have done repeat projects for me. They are very experienced and I've found them to give the best prices and service.

Source: icon-google Yelp
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Stacy F.

Date: 2019-04-03 21:49:26

This is an update to my previous review. I was subsequently contacted by Julie who had coordinated my counter top repair with Paul. I was very pleased with the work and he was nice enough to take a look and repair any other chips - free of charge. It looks brand new again! Thank you so much Instone for following up and providing repairs to my chipped counter top!!

Source: icon-google Yelp
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Sandi P.

Date: 2018-09-18 02:36:47

InStone Marble in San Leandro ARE GREAT. I had garnet installed in my kitchen 10 years ago and recently I noticed a crack. They came to my home sealed the crack and did a lot more. They did a really good job I highly recommend them as the place to go for kitchen or bathroom marble or garnet. THANKYOU

FAQ About INSTONE Marble — Based on Independent Research

What materials can I order a countertop from INSTONE Marble?

What types of spaces does INSTONE Marble fabricate countertops for?

What shapes of kitchen countertops does INSTONE Marble fabricate?

What countertop design styles does INSTONE Marble most often implement in Oakland, CA?

What is the service area of INSTONE Marble?

What types of clients does INSTONE Marble work with?

Does INSTONE Marble have its own countertop fabrication facility?

Does INSTONE Marble offer any discounts on countertop fabrication in Oakland, CA?

What is the price category of INSTONE Marble in Oakland, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from INSTONE Marble?

What is the fabrication and installation timeline for a countertop at INSTONE Marble?

How long does it take INSTONE Marble to prepare a quote for countertop fabrication and installation?

Does INSTONE Marble offer cutouts for sinks, cooktops, or other elements?

What guarantees does INSTONE Marble provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on INSTONE Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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