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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Providence, RI City Rating: We have identified this city as the primary city for this contractor.

Imperial Tile

since 1948

Examples of works performed by Imperial Tile

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About Imperial Tile — Ranked №2 Countertop Fabricator and Installer in Providence, RI

74.04

total score

The main rating value calculated from more than 30 indicators.
Exact value: 74.040194 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Imperial Tile, founded in 1948, ranked number 2 in Providence, RI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Imperial Tile among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Imperial Tile: Total Score & Key Ratings

The Total Score of 74.04 out of 100 achieved by Imperial Tile in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Imperial Tile has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.45 out of 5.

You can read detailed information and evaluations from our independent research of Imperial Tile’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Imperial Tile directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Imperial Tile

Imperial TIE is one of the oldest manufacturers in Rhode Island and offers an individual approach to the production of marble, artificial stone and granite countertops. They are also engaged in the manufacture of ceramic tiles. 62 years of experience enables the Imperial TIE to design countertops from natural and other materials. They are also engaged in the manufacture of ceramic plates. Design layout, complete renovation of the kitchen and bathroom, tile cladding, installation of marble, quartz countertops and cabinets.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.5

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.450256 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

5

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4.7

Very Fast

Deposit Level

3

Standard

Quote Time

5

Very Fast

Affordability

3.6

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Imperial Tile

Onsite services

Wheelchair accessible parking lot

Accepts Credit Cards

General Contractors

Countertop Installation

Tiling

Granite supplier

Marble supplier

Reviews about Imperial Tile

All (17)

Google (9)

Yelp (8)

Source: icon-google Google
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Greg Stevens

Date: 2020-04-30 15:12:55

I have remodeled 5 restaurants with the help of Paul and Joe and they are easy to work with. They have really good suppliers of granite and the assortment is overwhelming in a good way. The work they do is top notch and they schedule and show up on time. I never have to get comparitive pricing because I already know they will give me the best price. Don't hesitate to give them a chance.

Source: icon-google Google
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Robin MacMillan

Date: 2020-04-22 00:16:57

We used Imperial for our new kitchen. I can’t express how happy we are. Joe was so easy to deal with. He answered all our questions in great detail and was always receptive to our ideas and to the changes we ultimately made. They showed up when they said they would and were extremely considerate of our home during installation. I have recommended them to my daughter for her new kitchen.

Source: icon-google Google
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Gwyn MacMillan

Date: 2020-05-12 00:52:38

I had the boys at Imperial Tile renovate my kitchen and bathroom from top to bottonm. Not knowing anything about design, I relied on their expertise. The end product was better than I had hoped. The choices they gave me in tiles was terrific, the cabinets were very high quality and my quartz countertops were exactly what I was looking for. They were on time and in budget , which is always a plus.

Source: icon-google Google
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Barry Bates

Date: 2023-05-19 17:16:47

Initially used Imperial to install a countertop in my old house and they a decent job so we had them do our bathroom. 5 years after the install and one of the under mount sinks they installed has detached from the countertop. Looking underneath it appears they only attached it on side with the metal clasps and on the other they actual cut a chunk out of the top of the cabinet as they measured it incorrectly. Caulk instead of silicone and it has discolored and the adhesion has failed. Would not use them again.

Source: icon-google Google
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John Brady

Date: 2020-04-18 17:11:17

I have had several homes that I updated the kitchen and bathroom to over the years. Paul and Joe have always been there to help me get it done right, fast and with the best material and the best prices. From custom tile and granite trim for a large shower, to granite and quartz countertops for my kitchens. Most recently I had a quartz countertops installed in my newest home and Imperial Tile came in over 1000 less than the various other quotes I received. I highly recommend them to anyone looking for a one stop Shop for tile, granite and quartz. Thanks Paul and Joe you guys are the best. John

Source: icon-google Google
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Sonia McKinley

Date: 2020-04-20 16:01:33

My husband and I own a home improvement business and we have used Imperial Tile and Marble for over 5 years. We send our clients there for their selections and feedback from our clients were always very positive. From selection, value, and service they enjoyed shopping at Imperial Tile and Marble. Give this retailer a try, you wont be disappointed.

Source: icon-google Google
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gwyn macmillan

Date: 2020-05-06 22:46:09

We had Imperial Tile and Marble supply and install our quartz counters; they are gorgeous.We were offered many choices for quartz from many manufacturers which is what we decided we wanted now, having previously had granite. We also had our backsplash tiled by them and the choices for backsplash were immense. We decided on a handmade looking subway tile. We love the end result and the company was great to deal with.

Source: icon-google Google
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Melanie Anderson

Date: 2024-01-16 22:32:23

We had an excellent experience working with Paul on our kitchen remodel. We took many trips to the showroom before selecting our tile and he was always so patient and accommodating. After our order was placed and delivered, wood floor was uncovered during the renovation of our space and we decided to refinish it rather than proceed with tile. Paul was very kind in processing our return and encouraged us to do what we ultimately wanted even though this meant a loss for them. We later purchased our backsplash tile through Imperial Tile and again, received timely and helpful assistance deciding on and placing our order. This is the kind of customer service you always hope to get but don't see much these days and we appreciated it so much. Thanks again, Paul!

Source: icon-google Google
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Emily Cienava

Date: 2020-09-08 13:24:32

Amazing service, quality kitchen and bathrooms tailored to our community needs. The entire process from selection to measurement to installation was handled very professional and everyone was easy to work with. Paul and his team were very response and met all our deadlines. Our renovated kitchens and bathrooms look fabulous! @GrandeVilleatGreenwich

Source: icon-google Yelp
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Patricia B.

Date: 2018-03-09 15:01:03

I recently had this company make and install my new kitchen counter tops . Worked with the owners Joe and Paul . Both guys were so pleasant ,helpful and provided great customer service. My counter tops are beautiful and perfectly installed !! If you're shopping around for a tile company , stop in there, you won't be disappointed ! Thanks Imperial Tile !!

Source: icon-google Yelp
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Lauren D.

Date: 2017-08-20 20:49:34

My husband and I are first time home buyers and Imperial Tile helped us a ton with our kitchen! We can't thank them enough! Very pleasant and accommodating!

Source: icon-google Yelp
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Brian D.

Date: 2016-04-29 11:20:53

Very professional and helpful. They allow you take samples without having to place a rediculous deposit. Large selection despite the size the store. Highly recommended.

Source: icon-google Yelp
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Bianca B.

Date: 2017-06-08 13:39:19

Imperial Tile has been in business for years (1949) and although there are many booming tile/granite places we decided to stick with a small business that is just as good. We decided on Absolute Black Quartz and a square under mount sink that was quite pricy but worth it and will be installed soon....

Source: icon-google Yelp
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Linda D.

Date: 2021-05-08 00:32:43

They are terrible if you are not their biggest job you will never see them disaster disaster still could cry lie to keep you believing. Doing some things over cause have no choice contractor can't believe the crappie job nothing level brought to the attention of Paul a ton of times blamed all the people he hired , I thought I hired Imperial Tile but I guess not. Shower holds water he said the guy must have been looking at ceiling when putting in. Great answer Paul I could go on and on but I guess doing a complete bathroom is not worth it to Imperial Tile.

Source: icon-google Yelp
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Erin M.

Date: 2020-02-27 18:12:25

Does terrible work with marble. Final product was horribly scratched. Called to schedule an appointment to fix the issue, but never heard back.

Source: icon-google Yelp
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Marybeth D.

Date: 2016-09-09 20:05:41

Don't bother. I wish I had adhered to the reviews. At first, my experience was OK. After installation, and waiting 5 months for a cutting board, I have changed my mind. My counter does not hold up well from fingerprints, dish marks, spills....basically anything. I knew nothing about counter tops when I was shopping and I asked very point blank questions regarding the finish. I was told it would hold up against anything. ha! It holds up against nothing and when I reached out to the distributor, I was told that this happens all the time with my countertop - it is even written in the warranty. Funny, Joe DeSantis never mentioned it and actually couldn't say enough good things about it. I never got my cutting board because Paul DeSantis could not be bothered with following through on him promise. Not men of honor or dignity. Stay away.

Source: icon-google Yelp
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Kristine A.

Date: 2014-11-07 22:03:33

If I could give 0 stars I would. Unknowledgeable, unreliable, unresponsive. Over three months of emails/calls/texts and they have not resolved our issue. Do yourself a favor and stay FAR away from this place.

FAQ About Imperial Tile — Based on Independent Research

What materials can I order a countertop from Imperial Tile?

What types of spaces does Imperial Tile fabricate countertops for?

What shapes of kitchen countertops does Imperial Tile fabricate?

What countertop design styles does Imperial Tile most often implement in Providence, RI?

What is the service area of Imperial Tile?

What types of clients does Imperial Tile work with?

Does Imperial Tile have its own countertop fabrication facility?

Does Imperial Tile offer any discounts on countertop fabrication in Providence, RI?

What is the price category of Imperial Tile in Providence, RI?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Imperial Tile?

What is the fabrication and installation timeline for a countertop at Imperial Tile?

How long does it take Imperial Tile to prepare a quote for countertop fabrication and installation?

Does Imperial Tile offer cutouts for sinks, cooktops, or other elements?

What guarantees does Imperial Tile provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Imperial Tile. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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