About Home Traditions — Ranked №8 Countertop Fabricator and Installer in Syracuse, NY
51.81
total score
The main rating value calculated from more than 30 indicators.
Exact value: 51.806667 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Home Traditions, founded in 1990, ranked number 8 in Syracuse, NY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Home Traditions among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Home Traditions: Total Score & Key Ratings
The Total Score of 51.81 out of 100 achieved by Home Traditions in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Home Traditions has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.58 out of 5.
You can read detailed information and evaluations from our independent research of Home Traditions’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Home Traditions directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Home Traditions
Exquisite and noble countertops made of natural stone have been manufactured for more than 30 years. Over the years, the masters have achieved the highest skill. Each product shows the professionalism, precision and reverence of the masters. Designers don't repeat work twice. All projects are really unique. All works can be viewed in the exhibition hall in Syracuse. A huge selection of styles, colors and materials. Kitchen and bathroom countertops look amazing in a home, office or hotel. Professional installers perform the work accurately and quickly. Precise countertops installation guarantees a long service life and reliability of the structure.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 18
Google
5
reviews: 18
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.583333 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Home Traditions as Very Good.
During our research, the staff at Home Traditions demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Home Traditions’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Home Traditions directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Home Traditions as Excellent.
The staff member from Home Traditions who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Home Traditions may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Home Traditions is a legacy company, established in 1990.
According to our research, Home Traditions has been in business since 1990, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Home Traditions directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Home Traditions has a dedicated office.
Our research revealed that Home Traditions operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Home Traditions directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Home Traditions has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Home Traditions operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Home Traditions remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Home Traditions directly for more information.
Veterans Discount
1
None
Veterans Discount
Home Traditions does not offer discounts for veterans.
Based on our mystery shopper research, we found that Home Traditions does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Home Traditions directly for confirmation.
Production time
3
Standard
Production time
We rate the production time of Home Traditions as Standard.
During our research, Home Traditions quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Home Traditions during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Home Traditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Home Traditions.
Unfortunately, Home Traditions did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Home Traditions as Very Fast.
Our mystery shopper research revealed that Home Traditions prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Home Traditions is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Home Traditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Home Traditions.
Unfortunately, Home Traditions did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Home Traditions, which is recognized in our rankings for other parameters. We recommend reaching out to Home Traditions directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Home Traditions
Small business
Curbside pickup
Delivery
In-store pickup
Wheelchair accessible parking lot
Checks
Credit cards
Kitchen & Bath
Cabinet store
Bathroom supply store
Countertop store
Interior designer
Reviews about Home Traditions
All (11)
Google (11)
Source:Google
karen falcone
Date: 2024-03-02 00:46:58
When it comes to unique kitchen design, I trust and recommend Stephen Spinelli of Home Traditions LLC without reservation. Twenty years ago, within a new construction, he designed my Tuscan-style kitchen and captured every detail I required, especially an unusual symmetry and corbels. From the consultation to the project completion, his impeccable workmanship using the highest quality materials produced a timeless design on schedule that far exceeded my vision and expectations for the space. I am a very satisfied customer who will definitely consult with him on a future project.
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Source:Google
Nancy Kadlecik
Date: 2024-01-28 22:21:00
Home Traditions and Steve Spinelli put an addition on our house. He patiently spent many hours working with us to make sure the plans were exactly what we wanted, needed and expected. Steve was professional in every sense of the word. His communication skills, attention to detail, craftsmanship, creativity, and integrity were outstanding then and continue to be today! Steve turned our old kitchen into a bedroom, added a bathroom, a laundry room and a combined kitchen/family room with a gas fireplace. The fireplace, the focal point of the room, was uniquely designed with a rounded mantle and rounded hearth. It was, and is distinctive and striking! The kitchen/family room is the heart of our home and the foundation of our family time together. The kitchen was beautifully completed with quality maple cabinets, a peninsula with lots of work space and wonderfully bright lighting. We’ve been happy with Steve’s work every day. It has certainly stood the test of time and beyond. At this time, we are considering additional updates and have called Home Traditions LLC! If you are considering a remodeling project and integrity, quality, pride and professionalism are important to you, call Home Traditions LLC!
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Source:Google
Chris Engler
Date: 2023-07-06 17:09:02
From start to finish I can't say enough about how great the experience has been working with Home Traditions! Our new kitchen presented several design challenges from exposed timber beams to high cathedral ceilings and the designer not only addressed these challenges but created a design that enhanced the architecture in a way we couldn't have imagined. Once the design was locked in, we received amazing service during both the manufacturing and and delivery phase.
Outstanding service continued during the installation process with Home Traditions staff available any time we had a question and they happily support DIY customers that would like to tackle installation of the kitchen themselves. That support included a trip to the project site (over an hour's drive away) to answer any and all questions regarding the installation.
Our experience with Home Traditions was a refreshing reminder of what high end customer service should be:
- Outstanding design skills that enhance the customers concepts to create a truly unique and amazing space.
- Extremely responsive and supportive throughout the entire process...no multi menu phone messages or extended holds when you call with a question. Just a cheerful voice by highly qualified staff asking how they can help.
- They listen to client's needs/ideas and are respectful of specific needs and budgets.
Building a new house and creating a dream kitchen can be both challenging and stressful. Home Traditions made the process seem easy and we couldn't be happier with the final results.
THANK YOU!
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Source:Google
Steven Severson
Date: 2023-07-12 23:27:20
Though this review is coming long after our kitchen was designed and remodeled by Steve and his team at Home Traditions, we highly recommend them. Though we live an hour south of Syracuse, Steve drove down to our home, sat down with us to go over what we wanted in design and materials, then proceeded to create the kitchen we had dreamed of. We wanted soapstone counter tops, as well as a soapstone farmhouse sink. I might add that this was the year 2000, when soapstone was rarely used in home remodeling. Steve managed to locate a source, his excellent work team cut, sanded, and installed our beautiful countertops, and built or farmhouse sink. Our cabinets look like pickled pine, and the combination with the soapstone is striking! Even after all these years, we continue to get compliments when people enter our home for the first time. We highly recommend Home Traditions to anyone looking to upgrade their home. From start to finish, the attention to detail, as well as the quality of the work is exceptional!
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Source:Google
lilian Asasira
Date: 2021-07-04 03:34:49
Meeting Steve at Home Traditions was the best thing that ever happened to me. He walked me through the process patiently. He never rushed me at all. He came to my house several times to ensure that the measurements were right.He even connected me to best carpenter in the world, Tracy who did a fabulous job. If you are looking to upgrade your kitchen, Home traditions is the place to go!
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Source:Google
Benjamin Hutton
Date: 2024-10-24 16:46:25
We are beyond grateful to Steve and Home Traditions for our new kitchen. Steve created a high end design and then helped us figure out how to afford it! We took down walls, moved windows, and dramatically opened up the kitchen into the living room of our small split level home.
We appreciate Steve's patience and professionalism, answering our questions, educating us, providing multiple solutions to problems, and ultimately working with our contractor to bring our project to a successful completion. We felt very comfortable around him, and felt like he was a trustworthy partner in our project.
If I had another kitchen to redo, I wouldn't hesitate to work with Steve again!
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Source:Google
rick
Date: 2024-03-24 18:14:35
Steve was full of great design ideas and kept the project on schedule Listened to our kitchen needs and helped us incorporate them into the jayout It’s our second kitchen design using him and would be repeat customer again Rick R
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Source:Google
Renee Louise
Date: 2021-03-31 19:06:09
Excellent experience! Detailed, professional, design work. Steve gave us several options to work with and offered extra's we could not have done ourselves. Cabinetry we ordered came in on schedule and absolutely beautiful!!! We couldn't ask for a better experience!
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Source:Google
allan kanter
Date: 2024-01-17 15:29:49
Steve helped us redo a 40 year old kitchen using what was usable and replacing the rest. We know have a new, modern kitchen that looks as if it was completely redone. Steve was a pleasure to work with and had access to all the things we needed. The project was as stress free a it could be.
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Source:Google
Rhonda Phillips
Date: 2024-11-24 20:53:22
We traveled 90 minutes to order cabinets from Home Traditions. Steve's customer service was top-notch! He worked with our ideas and offered many suggestions to enhance our design. His experience made our bathroom redesign more functional and elegant. We most definitely recommend Home Traditions! 10/10!!!
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Source:Google
Tim Whiting
Date: 2019-04-05 17:44:16
Steve Spinelli from Home Traditions is a design genius and a delight to work with! Our experience with him was fantastic from beginning to end. We built a custom home and needed to design a kitchen, 2.5 baths and a laundry room. Steve had the best ideas, best products and best customer service of every kitchen design company we talked to. We’ve never taken on a project this big before and it seemed overwhelming. Steve made the process much easier and enjoyable, and we are thoroughly delighted with the end result.
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Source:
FAQ About Home Traditions — Based on Independent Research
What materials can I order a countertop from Home Traditions?
During our independent research, we found that Home Traditions offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Home Traditions’s clients in Syracuse, NY for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Home Traditions fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Home Traditions is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Home Traditions fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Home Traditions, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Home Traditions most often implement in Syracuse, NY?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Home Traditions successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Home Traditions?
The company’s office is located at 1416 Burnet Ave, Syracuse, NY 13206, but its work is not limited to just the city of Syracuse, NY. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Home Traditions work with?
Like many participants in our rating, Home Traditions works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Home Traditions often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Home Traditions have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Home Traditions has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Home Traditions offer any discounts on countertop fabrication in Syracuse, NY?
According to our research, Home Traditions does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Home Traditions may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Home Traditions in Syracuse, NY?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Home Traditions. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Home Traditions?
Yes, according to our research, Home Traditions offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Home Traditions?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Home Traditions in Syracuse, NY. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Home Traditions to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Home Traditions in Syracuse, NY. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Home Traditions offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Home Traditions performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Home Traditions provide for its work?
According to our information and industry practice, Home Traditions, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Home Traditions in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Home Traditions. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Home Traditions is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Home Traditions know that you found them through the National Ranking Countertops Contractors!