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About HANDS ON GRANITE — Ranked №8 Countertop Fabricator and Installer in Raleigh, NC
24.77
total score
The main rating value calculated from more than 30 indicators.
Exact value: 24.770098 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
HANDS ON GRANITE, founded in 2011, ranked number 8 in Raleigh, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included HANDS ON GRANITE among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
HANDS ON GRANITE: Total Score & Key Ratings
The Total Score of 24.77 out of 100 achieved by HANDS ON GRANITE in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — HANDS ON GRANITE has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.08 out of 5.
You can read detailed information and evaluations from our independent research of HANDS ON GRANITE’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact HANDS ON GRANITE directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about HANDS ON GRANITE
The company is a family business that earned a good reputation in the natural stone market. For more than two decades HANDS ON GRANITE has been engaged not only in the replacement, but also in the repair of marble, granite, quartz and soapstone surfaces - kitchen and bathroom countertops, fireplaces and dressing tables. The service includes measurements and calculations, assistance in choosing the material, depending on the color and usage features. After creating a template, the company requires 5 to 10 days to fabricate a countertop and install it at the client’s place and gives a one-year warranty for its countertops services.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 339
Google
4.9
reviews: 273
YELP
5
reviews: 13
Facebook
5
reviews: 53
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.07963 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of HANDS ON GRANITE.
Unfortunately, we were unable to reach HANDS ON GRANITE during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting HANDS ON GRANITE directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of HANDS ON GRANITE.
Unfortunately, we were unable to reach HANDS ON GRANITE during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of HANDS ON GRANITE, but only indicates the absence of data. HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
2.9
Established
Company Age
HANDS ON GRANITE is an established company, operating since 2011.
According to our research, HANDS ON GRANITE has been in business since 2011, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting HANDS ON GRANITE directly to confirm the accuracy of the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether HANDS ON GRANITE has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether HANDS ON GRANITE operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to HANDS ON GRANITE directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether HANDS ON GRANITE has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether HANDS ON GRANITE operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to HANDS ON GRANITE directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether HANDS ON GRANITE offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if HANDS ON GRANITE provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to HANDS ON GRANITE directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from HANDS ON GRANITE.
Unfortunately, HANDS ON GRANITE did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting HANDS ON GRANITE directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from HANDS ON GRANITE.
Unfortunately, HANDS ON GRANITE did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from HANDS ON GRANITE.
Unfortunately, HANDS ON GRANITE did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, HANDS ON GRANITE remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting HANDS ON GRANITE directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from HANDS ON GRANITE.
Unfortunately, HANDS ON GRANITE did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of HANDS ON GRANITE, which is recognized in our rankings for other parameters. We recommend reaching out to HANDS ON GRANITE directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of HANDS ON GRANITE
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible
Accepts Credit Cards
Women-owned
Countertop Installation
Kitchen & Bath
Granite supplier
Reviews about HANDS ON GRANITE
All (31)
Google (13)
Facebook (6)
Yelp (12)
Source:Google
Michelle Turner
Date: 2022-08-02 19:36:44
I had a great experience working with Hands on Granite to update my kitchen and bathrooms. Everyone was highly professional and knowledgeable. Communication throughout the process was excellent, and I could hardly believe how quickly everything was done. I will enjoy my beautiful quartz countertops and custom kitchen backsplash for years to come. I highly recommend Hands on Granite!
Read more
Source:Google
Scott Hefner
Date: 2024-11-26 19:31:05
Tomas and his team offer very fair prices for the quality of work. We threw them a curveball with a countertop around a tricky antique cast iron sink. Even though the first pass was not quite right, they were willing to make corrections and adjustments to the work at no additional charge to make sure the final product was excellent. Very pleased with the service provided from a trustworthy team!
Read more
Source:Google
O. Kirsch
Date: 2024-05-16 15:39:38
Nadia and Tomas did a great job of helping us get our new granite counter tops. Scheduling was accurate and on time. The installers were great. The results exceeded expectations, which were already high.
Read more
Source:Google
Jessica Hood
Date: 2022-11-28 03:24:04
I can't say enough positive things about Hands on Granite, they exceeded my expectations in every way! Nadia, Tomas and the installation crew were wonderful to work with. While building our forever home, we decided to use Hands on Granite for all of our granite countertops. We started looking at granite choices early in the process, so I appreciate the patience that was shown when we came in multiple times to make sure the selections we picked would work with our color choices. The granite is absolutely beautiful! We have a large countertop in the kitchen and to make the seams look like they aren't there, is truly amazing! I couldn't be happier! The price was reasonable and the installation timeframe was only about 2 weeks (it was their busy season). I highly recommend Hands on Granite to anyone looking for new countertops.
Read more
Source:Google
Greg Kearns
Date: 2023-11-10 20:25:13
Hands on Granite far exceeded my expectations! Tomas quickly worked around my schedule and was very prompt. Priced perfectly. The communication was always quick and precise. Craftsmanship and installation was phenomenal! Installation crew was polite, neat and clean.
I literally could not be any happier with my kitchen facelift. I will definitely be sharing with others about Hands-on Granite.
I am already looking forward towards my countertop project.
5 Stars +.
Read more
Source:Google
JulieAnne McKinney
Date: 2024-05-04 12:12:49
From the beginning, seeing the yard signs to the completion of the project, communication was prompt, friendly, and courteous. Staff is efficient and timely. I have been anticipating new counter tops in our kitchen since painting everything the finishing touch was counter tops. Pricing enabled us to get exactly what we wanted. Delivery, removal of old, installation and clean up was amazing. Professional, friendly and thorough. I would recommend highly. So very pleased! The plumber who came in to complete the sink installation represented Hands on Granite with the same professionalism. This was an awesome experience from start to finish. Thank you Hands on Granite!!!
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Source:Google
C K
Date: 2023-12-14 21:47:10
We are beyond pleased with the experience we had with Hands on Granite. Nadia and Tomas were so incredibly helpful through the entire process, had great prices, and a very quick install. The counters are gorgeous. They even worked around a delay we had with a cabinet to make sure the rest of our counters were installed. I highly recommend them!
Read more
Source:Google
Jami Simmons
Date: 2018-12-04 23:46:33
Hands on Granite did an amazing job on our countertops! Nadia was great to work with! She was so patient with us as we were trying to decide what countertops we wanted. Tomás was very professional, polite and provided recommendations. The installers were on time, displayed cleanliness during every step of the install. I will definitely be recommending Hands on Granite to all my friends and family.
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Source:Google
Silke Eze
Date: 2018-12-03 16:28:51
I cannot thank Nadia and her team enough!! My kitchen and bathrooms look absolutely amazing! It took me awhile to find the perfect stone/slab for my kitchen and Nadia was very patient and quoting several options for me. She is also perfectionist!! I chose a granite with a lot of movement and have an odd size/shaped kitchen and she matched the pattern at the seams perfectly!! Her install crew was very professional and super nice and it has been an great, easy and flawless experience!! I would highly recommend Hands on Granite!!
Read more
Source:Google
Susan Roemer
Date: 2022-06-12 22:27:03
Hands on Granite was a wonderful experience.
From the moment I walked through the door I could tell that it was warm and inviting place to discuss my purchase of new countertop.
Nadia and Tomas were great to work with and always available to answer any questions. I felt taken cared of and the communication was great.
They gave me a great price and did a super job in a timely manner!
I'd highly recommend working with Tomas, Nadia and team!
Read more
Source:Google
Tolu Olagbaju
Date: 2024-01-24 12:50:56
Hands on granite did an amazing job on removing and reinstalling our granite countertop. We wanted to Redo our water damaged base counters and no granite countertop company would even attempt to take them off because of the risk. Tomas was quick to get back to me, gave me a quote and sent his crew the next day. They communicated during removal to let me know what issues they were having and got permission to remove the tiles that were adhered to the granite.
Coordinating the reinstallation was also very easy. If doing another renovation I would happily use handson granite again.
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Source:Google
Melissa Hyland
Date: 2022-07-12 22:07:46
Excellent!!
My kitchen is still a work-in-progess and Hands on Granite helped me get one step closer to being finished. The selection of granite and quartz was great. Options for sinks were excellent as well
Quick turnaround time and great pricing compared to others. Highly recommend!
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Source:Google
AJ G
Date: 2024-10-23 00:25:34
Fantastic experience in every way!! Communication, beautiful top quality choices, prices, speed of all aspects of the process and more. Perfect customer service. Thank you for everything Nadia & Thomas. ~ Arlene G.
Read more
Source:Facebook
Lilbert D. Jones III
recommends
Hands on Granite did an EXCEPTIONAL job repairing my kitchen granite countertop! Once Kevin completed the work, I was unable to spot where the damage had initially been! The results surpassed all my expectations! Kudos to the entire Hands on Granite team for their excellent workmanship!! Their promptness, politeness, knowledge, and professionalism are unparalleled! Special thanks to Nadia, and Kevin!! It was indeed a delightful experience doing business with you!!
I am eagerly anticipating the next task of replacing some of my kitchen backsplash tiles. Judging by the quality of the granite work, I am convinced that you've earned a lifelong customer!!
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Source:Facebook
Debbie Allen
recommends
Hands on Granite did a great job. They were on time and professional.
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Source:Facebook
Patty Danahy
recommends
Nadia, Tomas, and their team did a wonderful job, we would recommend them to anyone who is looking to update their kitchen with new counters. They were so quick to respond, friendly, efficient, and knowledgeable it made this project that felt intimidating easy!
Read more
Source:Facebook
Aimee Bickers
recommends
Amazing communication (truly top notch) and flexible and my kitchen granite looks awesome and so does my tile! On to the 2nd project!
Read more
Source:Facebook
Cindy Jones
recommends
Outstanding customer service. Tomas and his staff go over and beyond to provide the best product installation and service. We highly recommend them
Read more
Source:Facebook
Shannon Farmer Handschumacher
recommends
We’ve used Hands On Granite several times over the past couple of years and we’ve been so pleased with their service and the quality of their work. We would highly recommend!!
Read more
Source:Yelp
Bert J.
Date: 2024-02-22 18:05:47
Hands on Granite did an EXCEPTIONAL job repairing my kitchen granite countertop! Once Kevin completed the work, I was unable to spot where the damage had initially been! The results surpassed all my expectations! Kudos to the entire Hands on Granite team for their excellent workmanship!! Their promptness, politeness, knowledge, and professionalism are unparalleled! Special thanks to Nadia, and Kevin!! It was indeed a delightful experience doing business with you!!
I am eagerly anticipating the next task of replacing some of my kitchen backsplash tiles. Judging by the quality of the granite work, I am convinced that you've earned a lifelong customer!!
Read more
Source:Yelp
Vicki T.
Date: 2023-09-23 23:41:06
It was a pleasure to work with Tomas with Hands on Granite. He installed a quartz countertop to my island as well as my kitchen area. He was very patient with my indecisive ides. He provided quality quartz that was a third of the price as other companies. I highly recommend Hands on Granite.
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Source:Yelp
Kelly W.
Date: 2023-04-27 23:04:17
Bought our quartz from Tomas at Hands On Granite. Thankful to him for letting me take my time selecting a piece and finding me one with a sparkle that perfectly matched our powder room. Measurements were perfect, the installation was smooth and the crew was very polite.
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Source:Yelp
Chris G.
Date: 2023-04-27 02:02:28
I had a great experience doing business with Hands on Granite. They were attentive to my needs during the material selection process for my granite. Measurements for the installation were spot on and the delivery : installation very professional. I would highly recommend Hands on Granite.
Read more
Source:Yelp
Jenene C.
Date: 2023-03-16 13:59:18
Love my new countertops. Nadia and Tomas were quick and responsive with all my questions. The workmanship was top notch. I love the options I had with using a separate granite wholesaler and fabricator. I was worried it would be a more complicated process but working with Nadia and Tomas made it so easy and I ended getting a quicker install time once I made my decision.
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Source:Yelp
Robert W.
Date: 2022-04-14 00:06:27
Excellent material and craftsmanship. As a realtor, I would recommend them. Excellent to deal with. I'll be using them for my clients needs.
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Source:Yelp
Matt T.
Date: 2021-07-29 16:32:22
If you're looking for a killer install crew, and excellent customer service at reasonable prices, look no further! Nadia and Tomas are super easy to work with and they do excellent work. As a Contractor who has used them on numerous commercial and residential projects, I knew exactly who to turn to when selecting and installing granite countertops in my personal home, and my wife can attest to the fact that these guys knocked it out of the park! The install went smooth with no bumps along the way, and our finished product looks, in her words, "sick".
Can't say enough good things about this company. Just trust me and go with them for all your countertop needs!
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Source:Yelp
Anne T.
Date: 2021-04-09 23:36:56
I'm renovating my house to sell and decided to spruce up my old painted cabinets with a new countertop. What a difference it made - my old kitchen looks like new! Nadia, Tomas, and the installers were so easy to work with and the customer service couldn't have been better. They patiently answered my numerous questions and their price was extremely reasonable. I am always looking to support small businesses and am so glad I went with Hands on Granite!
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Source:Yelp
R M.
Date: 2021-01-21 18:21:56
Hands On Granite has been an absolute pleasure to work with on my quartz kitchen counters in Durham. Nadia, Tomas and the install crew were responsive, positive and professional, the end product is perfect, and the price was the best available. There were zero compromises: great price, service and speed. Contact them with confidence.
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Source:Yelp
Sandra M.
Date: 2021-01-19 19:35:40
We just used Hands On Granite for the second time because the first time was a remarkable customer experience. The first job was our kitchen counters, which were an unusual design and Tomas was able to get it correct on the first go. They helped us find the perfect granite, since we weren't looking for the basic granite. Two years later I am still loving my granite. The pricing was very fair. The install was very professional and neat. Nadia was very responsive to email and phone calls. If you ever have been to Home Depot or Lowes to price/schedule a granite job -- stop -- don't do it. Hands on Granite is where you want to go. We recently did our 3 bathroom vanities -- picked out the granite the morning of New Years eve, Tomas came to measure on New Year's day and it was delivered one week later. The bathroom's look great and saved me from doing a whole remodel. I highly recommend Hands on Granite.
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Source:Yelp
Jay J.
Date: 2020-08-10 18:32:59
They were great. They were able to do the job (drilling a hole in granite) within an hour of my email!
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Source:Yelp
Ayana M.
Date: 2019-08-01 18:05:13
Hands on Granite recently installed new granite countertops in my kitchen. They are beautiful! The team was easy to work with, very responsive, not pushy, and very upfront and fair with pricing. I highly recommend them.
Read more
Source:
FAQ About HANDS ON GRANITE — Based on Independent Research
What materials can I order a countertop from HANDS ON GRANITE?
During our independent research, we found that HANDS ON GRANITE offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by HANDS ON GRANITE’s clients in Raleigh, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does HANDS ON GRANITE fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, HANDS ON GRANITE is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does HANDS ON GRANITE fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by HANDS ON GRANITE, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does HANDS ON GRANITE most often implement in Raleigh, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that HANDS ON GRANITE successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of HANDS ON GRANITE?
The company’s office is located at 1260 Kirkland Rd, Raleigh, NC 27603, but its work is not limited to just the city of Raleigh, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does HANDS ON GRANITE work with?
Like many participants in our rating, HANDS ON GRANITE works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, HANDS ON GRANITE often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does HANDS ON GRANITE have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether HANDS ON GRANITE has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does HANDS ON GRANITE offer any discounts on countertop fabrication in Raleigh, NC?
Unfortunately, during our independent research, we were unable to reach representatives of HANDS ON GRANITE to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of HANDS ON GRANITE in Raleigh, NC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from HANDS ON GRANITE. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from HANDS ON GRANITE?
Yes, according to our research, HANDS ON GRANITE offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at HANDS ON GRANITE?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from HANDS ON GRANITE in Raleigh, NC. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take HANDS ON GRANITE to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from HANDS ON GRANITE in Raleigh, NC. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does HANDS ON GRANITE offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, HANDS ON GRANITE performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does HANDS ON GRANITE provide for its work?
According to our information and industry practice, HANDS ON GRANITE, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact HANDS ON GRANITE in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on HANDS ON GRANITE. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
HANDS ON GRANITE is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
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