GRANITE SELECTION
since 2011
Examples of works performed by GRANITE SELECTION
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About GRANITE SELECTION
total score
Exact value: 70.339314 out of 100.
GRANITE SELECTION fabricates and installs kitchen and bathroom countertops from marble and granite in the Greater Chicago area. Contact the company’s managers, they will consult you about materials, shapes and available colors for countertops.
GRANITE SELECTION is proud of its workers, they are professional men. The business cooperates as with builders, as with homeowners.
You can get a consultation of company’s managers, who will advise you colors, materials and shapes of great countertops. If you buy a countertop, it will be free for you before a purchase. You can also read real feedback of customers on independent sources of information.
Customer Feedback Score
reviews: 142
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reviews: 51
reviews: 21
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Contact GRANITE SELECTION for a Free Estimate
1410 Jarvis Ave, Elk Grove Village, IL 60007
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Reviews about GRANITE SELECTION
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Google (9)
Facebook (6)
Yelp (49)
Troy Kimberling
Date: 2021-11-11 16:30:46
The team at Granite Selection was great to work with, very accommodating, knowledgeable and installation was fast and professional - they installed granite in our Kitchen, Bar and laundry room and quartzite in rec room and bath last spring and we are very happy with the the final result!
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Alison Wlodek
Date: 2024-06-17 17:45:06
Our experience with Granite Selection was top notch! From our first visit to see what quartz we liked (plenty to choose from) to installation was quick and seamless. We had a lot of questions and each was answered thoughtfully. Our countertops are stunning. The guys that did the installation took great care in removing our old granite and we were able to preserve our backsplash. I highly recommend!
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Brad Grey
Date: 2022-11-30 15:07:37
We just had our kitchen countertops done by Granite Selection and in our case the process went smoothly. The quote was higher than the one we received online using their quick quote BUT the reason was, we ended up with a much higher grade granite where the slab was in a different price group. They have some slabs in their warehouse but none of them appealed to us. Fortunately they are right across the street from MSI who is a distributor. We walked over there and they had about 30 different slabs. We selected the one we wanted, walked back across the street and they gave us their initial estimate subject to them sending out someone to do the computerized measurement. They measured it within the week and it was installed the next week. Everything went great and we love it. I'm sorry to hear others have experienced issues, but we couldn't be happier.
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Linda LePere
Date: 2019-12-07 16:00:37
We bought both Granite and Quartz for a re-do of our rental property that we are getting ready to sell. Working with Milan was wonderful. He is very knowledgeable and helpful. Granite Selection has beautiful high quality materials to choose from. We checked out several granite stores in the area and came back to Granite Selection for both their quality and price.
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Vivian L. Sims
Date: 2024-11-22 04:50:24
Could not have been happier with the process and outcome. Great communication, great pricing, and very quick turnaround. Would highly recommend.
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Brianna Schmidt
Date: 2019-07-28 11:13:59
I had a very positive experience, we needed quartz for our new kitchen and bathrooms and had a specific color already picked out. I was on a tight timeline so I pre-bought the slab so they came to measure Thursday and installed Monday. I even forgot to ask them to drill out something and they came back for a small fee to redo the work. The communication was great and the process was easy
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Spencer Bailey
Date: 2024-04-15 20:32:22
Great experience from beginning to end! They have a nice showroom and have many other options that can be ordered. They took extremely precise measurements so everything would fit perfectly (it did), and the price was the best out of all the quotes I received from other places. They were ready to schedule installation about a week after payment, super quick!
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Tim Jacobs
Date: 2024-02-23 00:40:12
I received great service from Milan and the rest of the Granite Selection team. I called many different granite shops and got the runaround because this particular project was smaller and the other shops were just chasing the $20,000 jobs. I was treated respectfully and the workmanship of the granite was top-notch. When it comes time for my big project I will skip the others and go directly to Granite Selection. I’m very pleased with my purchase. Thank you!
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zeus winston
Date: 2016-12-06 19:29:08
I figured after 5 months with granite time to review and share. After going to 5 different shops to get a feel for granite I chose GS I liked the large selection and the access to MSI stone to see more granite than the eyes could take. I also felt that my small 46 square foot job was just as important to GS as a large job unlike the granite shop in barrington that blew me off and I had to call repeatedly to get my quote that wasn't even what I wanted. There was good communication and no hidden charges and their pricing was the best here. They were the only shop that would do my small L shaped desk in 1 piece instead of 2 but I did make that my #1 emphasis. They also had no problem using the new 16 ga kohler strive sink I provided and had the template programmed in their machine already, I just gave them the model #. I recommend a thick 16 gauge commercial grade stainless sink don't get a 20 gu thin sink sounds tinny and that was #1 issue I learned from friends that got granite. They measured cabinets and installed quickly. It was like 8 days from initial selection to installation. My experience was great. If you want to cut your costs and get great granite use them. They are not going hold your hand and choose for you like a high paid kitchen designer will. They will leave you alone and let you take your time selecting and and only spoke when I asked questions, very eastern european. They were timely in all correspondence and appt. I do recommend that you go there during the day on a weekday because weekends they are busy with many browsers. We had the whole warehouse to ourselves on a Friday afternoon and my wife was very impressed when she asked if she could have a sample . We went behind warehouse and salesman broke a piece off a remnant with a hammer for her to take. Not fancy but a real nice gesture.
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Patricia E Davis
Installation of quartz countertops for kitchen. Professional work, no problems. All went as planned. Would recommend without reservations. Excellent !!!
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Fu Rixin
granite and marble products
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Kate McCarthy Marshall
Just had our Granite countertops installed. OMG I found Granite Selection by accident and couldn't be happier. After going to 7 different slab houses they had the perfect stone. My experience with everyone there was flawless. The pricing was perfect, the installed went so smooth. If I could give them 10 out of 10 I would. Highly recommend them for all your Granite needs. Thank you Granite Selection
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Pierre Blanchard
We had wonderful experience. It took only a week from measurement to completion with flawless results. We will definitely use again for other rehab.
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Elizabeth La Masse
Had my quartz’s installed today and couldn’t be happier. They did a fantastic job. I would highly recommend.
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Don Wood
We found the absolutely perfect stone here. The fit and finish of the product are spectacular!
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Patsy D.
Date: 2024-06-28 14:34:37
After shopping at Home Depot and being told that they use a place in Elk Grove Village, I decided to check some places out. (Disclosure: I do not believe this is THE place that Home Depot uses.) Anyway, got to Granite Selection early, at a time when there was nobody in the office but the production manager let us look at the slabs. I see a lot of comments about pricing in some of the other reviews below but all I can tell you is that I paid about 34% less and got a better stone than what I was looking at at the Depot. We went over to the office and the very nice lady made our appointment for measuring. That gentleman was timely. Got my finalized quote in 2 hours and went and paid for the slab 2 days later. (You do pay % if you use a credit card) Within 1 week, our countertops were installed. The installation crew was so very professional, clean and neat. I would highly recommend these folks if you want to cut out the middleman and still have a great experience.
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Maria P.
Date: 2023-11-30 13:42:15
Granite selection has fair prices and do an amazing job at install. Would definitely recommend.
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Henry D.
Date: 2022-04-11 23:54:20
This wasn't the cheapest place we found for quartz cuts for our bathroom renovation but it was definitely on the lower side. Given how professional they were, the fact that they were more knowledgeable than most of the people we met, and also very efficient and reliable, I believe that this place was the best quartz fabricator for the money. Best value, I should say. They have higher end remnants in the back usually as well such as Caesarstone. I've attached a photo of one of the perfect, beautifully machined ledge cuts that their fabricator Daniel made for us.
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Garry M.
Date: 2021-10-08 09:53:50
Visiting this shop was the best event of my entire kitchen remodel, from the staff to the speed of cutting my selection to the install. Install was fast and perfect. Install crew was fast and friendly. The single seam was perfect and not noticeable. The computerized measurements were incredibly accurate. The range alcove was very tight with the cabinetry (1/8" on each side) and the counter tops were absolutely perfect to match. THANK YOU! Highly recommend.
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Kiersten R.
Date: 2021-10-01 20:38:16
Two thumbs way way up! I'm SO glad I found Granite Selection. First, they were able to rush an installation at the last minute to fall within my existing renovation window. I'm talking next day measurement, second day fabrication, third day installation. Unheard of in this market! Second, they are across the street from the MSI warehouse which drastically expanded my options. I went with a quartz they purchased from MSI next day. Third, their equivalent quality stone was $2000 less than what I was quoted by my planned fabricator. Super happy with the quality of stone and look of the square edge. Last but not least - Outstanding customer service. Everyone arrived early to scheduled appointments leaving time to fix things my contractor missed. Thanks, guys. Biggest thanks go to Katarina and Magda for their excellent communication and prioritization.
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Inga t.
Date: 2020-07-20 18:54:13
I would recommend Granite Selection to everyone who likes the personal touch when shopping for a stone. The owner Paul himself together with an educated team explained the whole process and helped save us a few thousand dollars by finding a special size stone to accommodate our measurements. Their installation crew were very efficient, on time, professional, very kind and neat. It was like working with family. They were an absolute pleasure to work with and produce high quality results!!
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Kevin F.
Date: 2020-04-23 20:52:15
Great experience. Pricing was great, communication on install was very good, and installation was very fast, took less than an hour to install the countertop and a second counter top! Only small issue is they had to cut the old wood to install the new sink and did not vacuum up the wood shaving.
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Paula Z.
Date: 2019-12-15 03:56:18
Received quotes from several fabricators and Granite Selection beat them all in the neighborhood of $600 to $1,100.00!! Had a smaller showroom then some I visited, but was amazed at the beautiful and even uinque slabs! Kudos to the one(s) responsible for selecting these gorgeous, ancient stones! Customer service was good though at times had some difficulty with understanding due to heavy accents, but definitely worth it! About two weeks after slab selection, the installers came out, were on time, professional and had a great sense of humor! They worked hard and I was amazed that the two of them were able to carry one of the peices that was about 8' long! Matthew took some time to explain how to care for this beautiful piece of Azul White Granite and pointed out a few other interesting "tid bits" of information. After they left, I did notice a quarter-sized spot which was filled in with a white apoxy(?), apparently after fabricated and polished, but this was immediately followed up by customer service. They sent their tech, Adolfo, who did FANTASTIC job! Truly a skilled technician! I couldn't even find where it was! He also went over all the Granite with a "fine tooth comb" and made sure everything was perfect before he left! I am happy and definitely recommend them!
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Shannon S.
Date: 2019-07-28 18:07:39
Granite Selection helped us with our grill island. Granite Selection was recommended to us by a friend, and we're very happy with our experience. They were easy to communicate with, professional, and timely.
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Brianna S.
Date: 2019-07-28 11:11:31
I had a very positive experience, we needed quartz for our new kitchen and bathrooms and had a specific color already picked out. I was on a tight timeline so I pre-bought the slab so they came to measure Thursday and installed Monday. I even forgot to ask them to drill out something and they came back for a small fee to redo the work. The communication was great and the process was easy
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Christine M.
Date: 2019-07-27 12:53:10
AMAZING! Granite Selection is the perfect company to work with for your countertop needs. They have a great selection, patient with you while picking one out and their price point is fabulous. I shopped around and they are THE most reasonably priced for product and installation. They will help you choose, also. Their installation was perfect and precise. Just beautiful results. Milan and his wife along with their other employees are helpful, courteous and want you to be happy with what you choose. Thank you both to Milan and his wife. My countertop is exactly what I wanted. Chris
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Adam B.
Date: 2019-06-07 13:27:26
Experience was outstanding. Best price we could find for beautiful quartz countertops with extremely fast turnaround time. Highly recommend. We received quotes from ~ 6 other vendors and they beat the price by more than 20%. They also installed with a quicker turn around than any other vendor could promise. They even called to move up the installation by 2 days since they knew we were in a time crunch.
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Mark S.
Date: 2019-02-24 01:39:48
I was looking to freshen up my kitchen granite countertops. Came across Granite Selection and requested an online quote. It was significantly less than 2 other quotes I had already received so I was skeptical. Scheduled a measurement and obtained a quote and it was still by far the most reasonable. Went to their warehouse and picked out a few options. Also went to a supplier across the street and ultimately came back to Granite Selection and chose one of their slabs. Took less than a week from selection to installation and couldn't be happier. Excellent coordination and perfect installation. Why over pay if you don't need to.
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cindy f.
Date: 2019-02-16 17:18:43
After receiving quotes from six different companies, we chose Granite Selection for our quartz counter-entire kitchen renovation. Their price was by far the BEST for a high end quartz countertop. Everything went smoothly, precise measurement, excellent install.
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Kyle D.
Date: 2018-09-28 03:36:34
Great price. Decent selection. Fast and friendly. Lowest price I found by far. I called around to a few others in area and they didn't have the same price. They were quick to measure and install - always prompt and courteous.
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Jim B.
Date: 2018-06-11 02:24:41
I just had granite countertops installed and I could not be happier. The staff was amazing and very helpful. They had the best price by far and the countertops look amazing. Don't pass on them because they rock.
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Jessica R.
Date: 2018-03-26 18:09:48
Just had quartz countertop installed in kitchen. Extremely happy with everything. The ladies Zoe and Julia in office were very helpful and patient with helping me choose the color. The guys who installed were so nice and did a beautiful job. They were very careful and precise when installing. Thank you!
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Charles M.
Date: 2018-01-18 14:08:27
Professional organization from beginning to end. Stayed within quotes. No surprises. Removed old countertops and installed new ones in less then 3 hours. Cleaned up after installation. Many great comments on new countertops. Pricing extremely reasonable. Have recommended this company to many friends. Believe me they are amazing. I would suggest visiting their warehouse to make your selection. Highly recommended.
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Richard W.
Date: 2017-11-30 14:43:04
We used Granite Selection to replace our Corian kitchen counters with quartz. They were excellent in all respects: Zoe and Tijana in the office were very knowledgeable and professional; Marcin, who came to measure, was personable and efficient, and Matthew and Lester were pleasant and did a fine job, including removal of our old counters, installation and clean-up. We thought their price was very reasonable, even compared with the big box stores. A further benefit was that MS International, a stone wholesaler, is right across the street from Granite Selection. MSI has an excellent showroom with samples of quartz, granite and marble, and it was there that we found the pattern that Granite Selection installed for us. I would recommend GS highly and would use them again without hesitation.
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Robert M.
Date: 2017-08-12 22:48:09
They helped make our dreams come true. Some of our ideas they were honest with us and said it would be unstable and dangerous. Where other companies would have just done it and collected the custom $$'s. The designer who came out to measure was unbelievable and gave us several choices of custom shaping on his computer that would fulfill our vision. Couldn't be happier all around. Extremely professional in every step of process. Delivered and installed on time and on date. Very clean and respectable of our property. OHHHH, and by the way they came in several thousands of dollars less than 4 other quotes. Thank you granite city. I will be back very soon for bathroom vanity tops
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Anan K.
Date: 2017-06-11 00:52:04
There are very few occasions when people go out of their to help you out. Well we were in a really tough situation with a tight timeline and had to finish our mud room project within 3 weeks. This meant timing every single contractor to come at a certain time. The most difficult one to manage was the granite because we needed to wait till the counters were in and it was difficult to know exactly when it would be ready. So we needed tremendous flexibility and so we called Paul. He had a 3 week waiting schedule but he understood the urgency. So he stopped everything and the team showed up with exactly what we were looking for and got everything done in an hour. This was our 2nd time working with Paul and we have recommended him to at least 10 more people and everyone loves Paul and team. If you want the best quality and service and want someone who really cares about their customer, go with Granite Selection.
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Roger V.
Date: 2017-05-20 01:49:06
I recommend Granite Selection highly. We absolutely love our granite counter tops. The cost was extremely reasonable and very compatible. They were patient with us while we decided on our granite choice. The office staff were flexible and provided all information that was asked for. The granite warehouse manager was wuite knowledgeable and very helpful. The installation crew were polite, skilled and fast.
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Luiza R.
Date: 2017-04-13 15:39:22
Just had our granite installed in our townhouse and are very pleased with the results. We stopped by their showroom when we were looking for quartz. The representative was helpful and made great recommendations based on the drawings we had of our layout. An appointment was scheduled that day for only 3 days later for measurements. We had no problems, everything was done on time and all of our questions were answered on the spot! We received a quote that was very reasonable and within our budget. We are very happy with the outcome!
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Jimi L.
Date: 2017-03-04 22:22:24
I went to about 15 places looking to redo my kitchen. Granite Selection took the cake. From the minute walked in Claudia & Zoe were more then helpful, they took the time to answer all my question and in return they asked me what did I want done. After seeing the Slab I wanted the process was as simple and simple could get. Set up time to lasir measurement without any problems .. Paul the owner came out and measured everything and answered a couple of more questions I had. A couple of days before installation I got a call confirming date and time. On the day of installation guys came out and took apart old kitchen counter and installed new one with 2 hours. They were extremely professional, quick and clean. I am more than happy with the results and my experience with Granite Selection, will definitely recommend to my friends. Thank you !
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Rich R.
Date: 2017-03-01 15:35:54
We used Granite Selections to replace our Kitchen counters and could not be happier. We were a little concerned with the reviews that said they had poor customer service but we did not experience that at all. They were very helpful when we made our selection, communicated through the entire process and were extremely professional. We got multiple calls with updates and did not have to chase anyone down for anything. On top of the we got a great price. We would recommend these guys to anyone.
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Eric R.
Date: 2017-01-11 21:24:33
Just got granite installed for a second home from this company. I've also recommended them to quite a few clients (Realtor) and have personally supervised about 5 other jobs that they've done for me for out of town clients. Here's the deal: This company has some of the best prices per grade of granite. Period. Only reason I don't say the absolute best prices is because I haven't researched all places. But if there's a cheaper place, I haven't found it. I found this company maybe 4 years ago when I was pricing out granite for our first home. It was mostly just a website back then. They had prices listed that were cheaper for mid-grade slabs than most companies do for low-grade. They were pricing out a Black Pearl at $33psqft - most other companies were well over that for inferior styles. Back on our first house, you went to MSI and chose the slab - now they are importing some styles themselves but for lower prices. Check them out - they have quite a few premium and ultra premium options for great prices. If you still want to go to MSI and look, you can still make an appointment and go but prices may be a bit higher. Anyway, we chose an exotic grade slab for our new home (Solarius) and paid $45psqft. Unbeatable IMHO for what we got (and no they didn't give me a special discount or anything - I didn't even tell them I've given them a lot of business). For measurement, they come out with a big machine and the cuts are accurate. Granite looks great - no pits or cracks. From time of order to install it was about 1 week. I ordered a table from Ashley furniture and that's at least a 2-week delivery - one week for granite including fabrication time is phenomenal. Installers know what they're doing - they've probably done this hundreds of times so they were quick (2-3 hour install) and skilled. I got a little lucky on the timing so that one week may not be standard - I took advantage of another party who cancelled, but still. Now here's the thing - because this is a discount place with wholesale prices, you'll get a fantastic deal but customer service is lacking. I'm being honest here. However, if you know that going in, you can decide if it's worth if for you to save a couple grand on your granite here or go somewhere where they'll treat you like the Archduke and Duchess and charge a hefty premium. My advice - do your research before you go - decide what sink style you want and what edge profile. They will take you to the slab warehouse and you will get to look at and pick out slabs. Bring a big flashlight. The overhead lighting isn't the best in there and you can get a better idea of the slab color with a flashlight or if you forget, use your phone. Be ready to put down a $1-2k deposit. If you want them to remove your old tops and sink you'll have to pay for it - be prepared. If you have some flexible times for measuring and installation that's you're best bet. Hope this helps - I saw the other negative reviews here and while I can understand what they said, I can see it's mostly customer-service-oriented, when the most important thing here is a fantastic end result. Do I think that the price justifies poorer communication? Absolutely. Just expect it and you'll be happy.
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Tracey C.
Date: 2016-08-29 19:34:25
We were looking everywhere for something different and I found this company on Yelp! Everyone involved went above and beyond to ensure our granite would be available when needed. We did a kitchen remodel and had to push back delivery, they assured us it wouldn't be a problem and it wasn't! Very professional from office to showroom and great guys that came to install. They were prompt, neat and did it all within a couple hours. Sink was extra but no problem, happy they had variety to choose from and we chose a large single. Pricing wasn't any different than most BUT great selection and color we wanted which was silver Definitely will use them again in Spring for bathrooms!! Honestly I research everything and they fit the bill! So happy with purchase.
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Lily M.
Date: 2016-07-01 20:13:55
We had scheduled a few quartz fabricators to quote for our new kitchen and bath counters, Granite Selection is the only one that showed up on time with laser measurement devices, and also introduced me about top line brand - Cambria, which is made here in USA and the quality is superb. We decided to use this brand but on a tight budget, the owner Paul has helped us to reduce the cost by minimizing the material waste. The installation was done in timely fashion and service is also very great. I have received many compliments about my beautiful counters and am very happy about the experience!
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Rich Y.
Date: 2016-05-02 17:03:04
Granite selection was amazing from beginning to end. They showed up on time for measuring and were very professional and asked about how we would like the pieces cut in regards to our kitchen island. When they came for install they were great. The crew was extremely efficient in the install process. The granite went in perfectly, the cuts were extremely clean. The sinks look great. We had our bathroom, bar and entire kitchen done. The price was fantastic and lower than anywhere else I found. Finally the granite looks absolutely stunning in our home. (We choose the Santa Cecilia gold). I would recommend Granite selection to anyone considering having granite installed in their home. Thanks, Rich Naperville,IL
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Erika N.
Date: 2015-10-07 17:37:22
These folks were TOPS to work with on my new kitchen countertops. No extra fees, no surprises when they arrived. They were also in and out in an hour! I chose a Santa Cecilia Light granite which truly brightened up my kitchen. The single bowl sink was included, they drilled for a faucet, and sealed everything. I've been delighted with their service from day 1 -- give them a shout, because there are a ton of granite companies in Chicago. These guys actually deliver and make you glad you decided to upgrade your kitchen!
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Josh A.
Date: 2021-07-29 19:24:21
Overall, our finished kitchen granite countertops look really good. They were a reasonable price. However, customer service is definitely lacking. The morning our counters were supposed to be installed, Granite Selection called and cancelled; they ultimately blamed the crane company they used (saying different things like the crane would not fit through our back balcony or the crane was broken, but it ultimately seems like they forgot they needed a crane permit in Chicago). They refused to come out for another 4 days which meant I was without a kitchen as I already had to take out my faucet and kitchen sink. I then placed an angry review and Granite Selection called and threatened me if I did not take it down.
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Suzanne C.
Date: 2019-03-20 13:19:33
Had a wonderful experience. They did everything possible to get our counter top installed at the earliest possible date. Zoe was great, everything was done just as promised. Installation guys were great as well.
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Lalit J.
Date: 2018-02-03 14:28:50
Great and fast service for kitchen granite. Zoe and her team has provided great advice to help select pieces granite for master shower. Excellent customer support. Highly recommend.
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Chris J.
Date: 2019-06-16 01:41:42
Finished granite had a chip that had to be filled and the seaming looks horrible. Rude and incompetent installers. Installer tried to leave a significant gap in the seam that was different heights. Only adjusted when I complained multiple times.
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A J.
Date: 2017-05-09 15:52:34
Right now I'm waiting for my 10am granite repair appointment to show up. It's 11am. I just called granite selection - the owner Paul decided to send him to Naperville to do something else. Nobody called to tell me. The granite is cracking in 5 places & it's only 6 months old. The repairman did finally show up after i called to complain. (If i hadn't called I'm wondering if/when they would have sent him) He did a GREAT job. The finish looks better than when the counters were installed.
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Aaron O.
Date: 2025-02-02 02:29:32
This was the second time we have used them and it will be our last. First time was several years ago and the service was amazing, so we went back and had a very different experience . Went to the location on 12/30/24 to pick out a quartz counter for a bathroom remodel we were working on. Paid cash up front and was given a 7 day (ish) timeframe. Very reasonable. Called them after 10 days to inquire about the completion timeline. Left message and got no response, called again 2 days later and also had to leave a message that went unanswered again. Finally took the 45 minute drive up to their location on 1/15/25 to get answers. Was told it would be ready on Friday 1/17/25. Drove back up on 1/17/25 and got there an hour before they closed, projects still wasn't done, they completed it while I waited, luckily I checked the counters before I left, back splash had wrong ends polished. They also didn't have the sink for the counter which they had to go get while I was there. Finally got everything by 430, didn't check the sink before I left, got home to install before our guest arrived and the sink was cracked. Sourced a sink from local competitor the next morning. I brought them the sink back on 1/20/25 and simply asked to be compensated for the $60 sink I had to purchase and they couldn't do it for me without owner approval. I was assured I'd get a call and get my $60 back, I've heard nothing and it's now 2/1/25. I gone there 4 times. I haven't been made whole. They don't seem to care. It's a shame too because they do great work. Proceed with caution when working with Granite Selection. Communication is horrible these days.
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Elle R.
Date: 2024-12-20 12:03:36
What started as a positive experience was ruined after final installation of my backsplash. With a small kitchen I choose to install quartz on my counters and backsplash to really create a statement. Granite Selection had sent over their template for the seams prior to cutting and insisted they were necessary behind my sink and I agreed to the alignment they provided. However the installation was completely off on the veining of the quartz behind my sink and did not match what they showed in the template for approval. I have called 10+ times to have them fix this as my kitchen is small and it does not look right. I have only been able to talk to the business owner Paul once and he has constantly ignored me. Beware - they require a check up front and if you have any issues they will ignore you and happily keep your money. I couldn't be more disappointed in their lack of responsibility and care for a paying customer.
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Kelly B.
Date: 2023-06-21 19:28:33
SCAM - BEWARE! Go somewhere else! Paid for the full slab but installed remnants, so final product has seams (for a very small countertop). Called to discuss and see what they could do to remediate... was told I would be given a call back, never received one and now they won't answer my calls. Must have changed ownership or got greedy, used several times in the past but never again.
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Brian S.
Date: 2023-03-03 11:58:39
Bottom feeders is the easiest way to describe this place and their tactics! Don't expect to pay their web advertised prices. It is false advertising. Oh sorry, our ad only says install and delivery included...we charge separately to cut and fabricate on top of our online prices. My 2 examples of their FALSE ADVERTISING: 1) Marble advertised on web site for $55/sqft x 21 sqft project = $1,155. Sorry, you have to order 30 sq ft minimum to get that price. Ok........ 30 x $55 = $1,650. By the time they are done screwing me around I was quoted at $1,960.00 $805 over web advertised price. ~70% increase over web advertised price that does not mention minimum sqft or fabrication additional! 2) Quartz advertised on web site for $65/sqft x 21 sqft project = $1,365. Sorry, you have to order 30 sq ft minimum to get that price. Ok........ 30 x $65 = $1,950. By the time they are done screwing me I was quoted at $ 2,137.20 $772.20 over web advertised price. ~56% increase over web advertised price that does not mention minimum sqft or fabrication additional!
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Anna S.
Date: 2022-10-15 04:03:51
Unprofessional and incompetent. We brought a sample to Granite Selection that we picked up at MSI. The sample said "Midnight Majesty-Concrete". GS gave us a quote for Midnight Majesty-Concrete and we scheduled measurements and installation. When the contractors arrived for installation, they not only brought the wrong countertops (they brought polished, not concrete), but they were also cut incorrectly. Despite the fact that we provided a physical sample, requested NO quotes for a polish finish, and confirmed over the phone and via email that we wanted to move forward with Midnight Majesty-Concrete, they placed the wrong order. The contractors said these mistakes happen often because of "Zoe". We called many times to get in touch with someone to remeasure and to discuss reinstallation. No one was answering or calling us back for days. When we finally got it touch with them, they blamed us. No accountability or apology. Don't waste your time and go somewhere else.
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Rebecca L.
Date: 2022-04-14 21:21:02
Worse service ever! I called to ask for quotes, I asked questions. I sensed the person who took care of me was impatient with me as I asked the questions- as I do not know this industry. They said they would respond back with a quote and never did. I emailed them the measurements as instructed, and later I emailed the names of the color and the stone I had selected, I called back the store, and every time they through me into voicemail. I even tried to chat with them live on their website as advertised and did not respond either. They did what they could to avoid me and that's the way it felt, that's bad business for me, I will take my business somewhere else.
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Becky T.
Date: 2022-03-01 02:09:56
We were initially very happy with our quartz countertops, great prices, good turn around time, installation without any issues. But 6 months later one of the slabs started to yellow. We never used harsh cleaners on any of the countertops and this was only an issue with one of the slabs. They agreed to come out but spent the time trying to say it was the lighting in the room. Made no sense since slab next to it is not yellowing. When we pressed the issue they stated it was the manufacturer issue not theirs. They told us they would connect us with manufacturer, multiple calls and texts still no help connecting to manufacturers. And of course next one year warranty is up so then they will claim it is totally out of their hands.
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John C.
Date: 2021-12-23 17:13:40
When things were going well, and the owner was here at my house to help his installers move a large slab for my island, he asked me to please put a review here, and also on Houzz... Since he has not been reachable since things have gone south with my experience, I will fulfill his wishes and leave him a review here (even if it is not there with you he was wishing for)... First things first, this was our first experience buying granite for a kitchen upgrade. The first place we were referred to for this project (which I'm told is a typical way to select stone), was a "fabricator". The fabricator then sends you to 2 to 3 different suppliers of stone, where you choose the type/styles of stone you want, bring the name of the stone to the fabricator, who gives you a final price for fabrication and install. It was all very time consuming, but also in the end was out of our budget. When we found Granite Selection, we were happy to learn that not only do they fabricate, but also have a decent supply of material to choose from, and you walk out of there with a quote in hand. This made the process faster and was much more affordable. We found the perfect slab, that had the colors of both our new island, and of our existing cabinets that we were not replacing. There were only two slabs of this particular style in this particular color. We were confirmed of this while looking at the first stone, as the one immediately behind it was slightly darker in color, but also was considerably shorter in length. Milan, who is the salesman we worked with, instructed some of the workers to move the second slab as well as two others behind it in order to find the match of the slab in the front that we liked. Milan agreed that the two slabs we chose (the one in front, and 4 slabs behind that one) were a matched pair given the matching color and size of them compared to the others. Since we needed two slabs to complete the job, there was simply ZERO room for error. With our two matching slabs chosen, we put down the deposit to reserve the slabs selected an install date and then they came and did final measurements. When Paul (the owner) came for the final measurement, I *personally* handed him the template for the double sink I had purchased, fresh out of the box, and with an arrow pointing to exactly which line on the template they should be using to cut. He also asked me to write my name and install date on the template. Between the final measure and install date, they called to collect payment in full...BEFORE the install...(Never have I done this with a vendor, and never will I ever again...) On the day of the install, they came and installed a very large slab for the island (which is when Paul came back to assist) as well as the long countertop for our pantry/double sink. They realized upon installing the pantry countertop, that there fabricators cut the hole for the double sink too big! I was an absolute shock considering that: a) I had *personally* handed the OWNER a template with a specific size that was needed, and b) knew that we *only* had the two slabs to work from, and that there was no way they would be enough material left over to recut a new sink hole. The installers called the office and told me that someone would call me to discuss a solution... And no one called. I had to call them to find out what was going to happen next and I also called the owner who said they would figure it out. The next day, my wife and I had no choice but to return to their facility to look at remaining pieces of the "similar" stone (the original ones we passed on due to not matching in color, but have the same style name) to choose a replacement stone. Damian, the guy who did the CAD drawing (that lays out where the cuts will be on the stone), said that he didn't never got the template from Paul, and that he never does. He just pulls the templates from the sink manufacturer's website based on the model number (which I also gave Milan). He claims that the sink manufacturer changed the way they display the templates and so he misread it by accident. So at least he took full responsibility I'll give him that... They came back a few days later, with a properly cut sink hole, and installed it...but it really ISN'T the stone we chose and isn't an exact match to the stone on our island. Many years of deciding if/when we'll ever get around to doing this project, we finally DO it...and NOW we'll have to look at this f*ck up the rest of our lives in the house...and not a SINGLE apology from the owner! I reached out to Paul several times to try and get him to come and see it for himself, in order for him to, at the very least, consider some sort of partial refund since this isn't the slab we chose originally. He kept saying he'd stop by....but just...didn't! It all started very well and went south quickly, which is unfortunate because the installers were very good at their jobs. But...hey, at least he got the review he asked for.
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Cheryl P.
Date: 2021-08-23 15:21:49
(See Update below this review) On June 23, Granite Selections installed my counters; I saved for years to redo my kitchen and quartz counters were a huge part of that cost. It was almost 6K for the white quartz material, install etc. The day after install, I noticed my seams (2 seams on either side of sink) were darker. Long areas of gray followed by areas of perfect white (the way it should be), and then another patch of darker gray.I called GS, and they sent a man out to "fix" this. He left without fixing it, and I've been told to deal with the owner. Bottom line: Zoey, the sales person there said "this isn't right" when she saw the photos I sent. I was told to deal with Pavel, the owner, and he is ghosting me. In two months I spoke to him once, and he wasn't in the least sympathetic nor did he offer a solution. Would HE want to spend 6K for counters and end up with this issue? WHITE QUARTZ NEEDS WHITE SEAMS. PERIOD. There should be no gray whatsoever in these seams. It is clearly a mistake. I will NOT be be ignored as this is just not fair nor right. UPDATE: on August 28, the owner sent someone out to try to fix the seams. And I am grateful he stopped ignoring me and did this. The problem is, the seams look no different after the "repair". My husband was home and sent me photos of the work in progress, so I know he did the work, but the end result doesn't look much different from before the repair was done. The second image (with striped towel) is how it looked today after the repair. Not a whole lot better.
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Sandy O.
Date: 2021-08-05 21:17:10
The owner, Paul has very poor customer service skills representing his company. He gives his cell number but NEVER returns calls. The counter was measured incorrectly, the edge of one counter poorly finished. Sent someone out to fix edge but wasn't able to fix it. Never heard back from Paul after that. So frustrated now, we will live with it unfortunately. Would NEVER recommend this company! Take your business elsewhere!!!
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Caitlin B.
Date: 2020-07-03 14:27:21
This company is quick to take your money but will avoid responding to your calls or emails when you have a problem with their product. I have now called four times, emailed multiple times and have only received a one sentence email reply saying that they are not going to fix the issue. I signed off on a drawing for my countertops and they did not follow that drawing. They are refusing to fix their mistake. I have renovated most of my house over this past year and the only regret I have is choosing this company for my kitchen counters.
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Deb D.
Date: 2019-08-31 14:11:22
I used Granite Selection to replace my counter tops. The whole purpose of my replacement was to extend my island. I talked to the person who did the measurements and agreed to extend two sides of the island by 2 inches. Upon install I found that one side was shorted. I called to discuss this and was told by my salesperson that she could not handle this and that I'd need to talk to Paul, the owner. After multiple attempts to call Paul (I had to call from a different phone number) he finally answered his phone (he never responded to my voicemails). He told me I'd have to work it out with the person that took the measurements because he trusted him to be right. That person called me and said he was right and Paul took that as the resolution. I told him I was not satisfied as the counter on one side was actually an inch and a half shorter than what I had. He then sent a sketch of the measurements to which I responded that the measurements did not match what I had. He has never responded after 11 additional phone calls and messages nor did he offer to come out and look at the job. I am now looking for another vendor to re-do the island. I have never experienced such rotten service from an organization. It is clear Paul does not care about his customers or quality of work. He has his money so that's all he cares about. I would not recommend this company ever and have warned friends to stay away. I regret not paying more to work with a reputable company. Unfortunately you get what you pay for.
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Evan J.
Date: 2018-02-16 23:12:32
My experience with GS and the owner Paul was a nightmare. I was referred by my brother in law because of the good work they did. Had measurement done well. Picked out slab. Reviewed slab before cutting. They installed well but brought the wrong sink....ok no problem come tomorrow. They came and the sink they brought didn't fit the cut out of the granite because they used an old measurement of a previous sink so the edges didn't match up and had overhang. They decided to manually grind the edges to be flush which looked even worse. The joint edges were pathetic with the bonding material. I called the office. No response from office after many calls. Left many messages. Finally in the next few days spoke with owner Paul. Wanted to give me a couple hundred bucks off for the mess up. NOT ACCEPTABLE. Told me then he would get a replacement sink in a couple days and and recut the granite. Never heard from him in over a week. Sink not available. My wife called on a Saturday to discuss the predicament. Chatted for a little and he said he didn't have time to talk because he was with his friends and to call back during work hours. Talk to him the following week. I told him he could recut a piece from the previous remaining slab. He said he wouldn't because that would cost him money and that I didn't pay for it. Never heard from him for another week. Get a phone call that they are ready to install.....weird because they didn't take back the previous counter top to recut. SHowed up the next day with the new cut from the residual slab (although previously he said he wouldn't do it). Installed however had an unwanted pattern on the slab. Would have been fine if he would have let me know he was cutting from the previous slab and let me see the layout. So three weeks or so with no kitchen faucet, three kids and lot of dishes such a pain. Horrible experience. I am sure it works out well much of the time but the customer service especially with the owner inexcusable. Hope this helps.
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Daniel W.
Date: 2017-07-17 14:34:48
My experience with Paul the owner went like this he came to my home to measure, I told him I could get him a job next-door he said he would give me a discount on my job. he got the job next-door! I did not get a discount. when I called him he told me he gave the neighbor the discount I asked when my countertops were going to be installed I was informed they would be installed on Tuesday no one had called me to schedule. it's like we got shuffled to the back when they got the neighbors job, because it is a larger job than ours. Paul is not a very good businessman he will lie to your face. I would never do business with them or recommend them to anybody again.
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