Examples of works performed by Granite Mountain

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About Granite Mountain — Ranked №2 Countertop Fabricator and Installer in Aurora, IL

76.36

total score

The main rating value calculated from more than 30 indicators.
Exact value: 76.359383 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Granite Mountain, founded in 1974, ranked number 2 in Aurora, IL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Granite Mountain among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Granite Mountain: Total Score & Key Ratings

The Total Score of 76.36 out of 100 achieved by Granite Mountain in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Mountain has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.18 out of 5.

You can read detailed information and evaluations from our independent research of Granite Mountain’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Mountain directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Granite Mountain

Granite Mountain is not only about beauty and quality, but also about convenient use. The company offers a great variety of pleasant to touch materials. You can choose from granite, quartz, quartzite and marble.
Granite Mountain has been providing clients in the Chicagoland area with granite countertops for 48 years! It its catalog there are flooring and cabinetry. Moreover, this company supports Bourbonnais & Surrounding communities.
Our team added Granite Mountain to the catalog onlyprofi.com after detailed study of information on Google and social networks. Read feedback of real clients on independent sources of information.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.2

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.175547 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

2.4

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

1.7

Slow

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Granite Mountain

Small business

Delivery

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Repair services

Service guarantee

Gender-neutral restroom

Checks

Credit cards

Debit cards

Accepts Credit Cards

In store shopping

Countertop Installation

Flooring

Cabinetry

Countertop store

Bathroom remodeler

Bathroom supply store

Cabinet store

Countertop contractor

Flooring store

Granite supplier

Kitchen remodeler

Kitchen supply store

Remodeler

Reviews about Granite Mountain

All (25)

Google (10)

Facebook (5)

Yelp (10)

Source: icon-google Google
avatar

Denise Pratl

Date: 2026-08-01 03:13:17

Wow! They did not answer their phones and never called me back. Hire a relative or friend to just answer the phones and take some messages. Cmon

Source: icon-google Google
avatar

Bill Chibe

Date: 2026-06-25 21:26:31

The ONLY reason I gave Granite Mountain in New Lenox 1 star is because I couldn't post this review without doing so. After call 7 different days (and at calls at different time of the day, during their business hours), no one answered my calls and there was no voice mail option. A couple times they even disconnected my call. Then I tried setting an appointment (one week ago) and have yet to receive a return call or email. I even had the person who referred them and she experienced the same. I worked in customer service for 45 years and never would treat my potential clients that way. Had I, I would have been terminated immediately! This was the worse non-service experience I have ever had...and I've used scores of contractors through the years. Since I have a very large kitchen and bathrooms, this would have been a very profitable job. Save yourself frustration and choose another company beside Granite Mountain....someone who will respect your time and effort.

Source: icon-google Google
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Jessica P

Date: 2026-03-13 03:03:54

I recently worked with Granite Mountain for my master bathroom remodel, and the entire experience was wonderful. Michelle was incredibly helpful and friendly throughout the design process, and I couldn’t be happier with the final result. I came in with a few ideas of what I had in mind, and she helped bring my vision to life. Michelle took the time to walk me through every step and helped me select the perfect quartz countertop, custom vanity, bathroom floor tile, and shower tile. She was extremely patient, answered all of my questions, and never made me feel rushed. Even after I changed my mind on a few of my initial selections, she remained supportive and helpful in guiding me toward choices that worked well together. The countertop installation also went smoothly, and the installation team did a fantastic job. Everything turned out great, and I absolutely love how the space came together. Thank you to Michelle and the entire Granite Mountain team for such a great experience. I would highly recommend them for any future project!

Source: icon-google Google
avatar

Kimberly Koschnitzky

Date: 2025-01-15 20:01:12

Very friendly staff, knowledgeable, and very timely for installation ! Highly recommend Granite Mountain !

Source: icon-google Google
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Ian Hummer

Date: 2024-12-15 16:32:21

To all the great workers at Granite Mountain, thank you so much for the wonderful and painless transaction. Craig made it an easy to choose beautiful quartz countertop. The install team was great and treated my home with respect during the process, and they went above and beyond to make sure the countertops were perfect!!! Thanks again to the whole team at Granite Mountain!! 20/10 recommendation when needing countertops!!

Source: icon-google Google
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Cindy Littlefield

Date: 2024-12-13 22:05:07

The Granite Mountain team was fantastic with our recent countertop replacement! From measurement to install in a week, the process was efficient and all the staff members were very friendly to work with! Cindy L.

Source: icon-google Google
avatar

Jeanne kolb

Date: 2024-12-12 15:55:00

After looking at many granite countertops in my immediate area, I decided to consult Granite Mountain on the suggestion of a relative. I was a bit hesitant as I drove over 2 hours to visit their showroom. My trip was well worth it as the office staff(especially Carol P) was super helpful, knowledgeable , patient and friendly. They had a wide selection of choices and listened carefully as I described my needs and preferences. From measurement to installation to follow up, they were prompt, professional and offered an incredible value, outbidding the competitors I had consulted! Beautiful from start to finish. Can’t thank you enough! Highly recommend them!

Source: icon-google Google
avatar

anna jachymiak

Date: 2024-12-10 18:22:31

Right from the start very professional and helpful. Michelle was my sales rep and she answered all my questions and concerns. We had installations done within a week. The installation guys called before arrival and did a great job. They also were very polite and answered all questions. No issues with the stone we love our finished kitchen!

Source: icon-google Google
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Alex Bird

Date: 2024-10-07 20:59:04

Went to Granite Mountain the day i purchased my new home. Selected the slab that i liked the most and they were able to reach my hopeful time frame! It was easy and done professionally! Would definitely recommend.

Source: icon-google Google
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Richard Nycz

Date: 2024-06-27 00:32:35

Granite mountain did an absolutely amazing job with the granite work for our project. They were courteous, diligent and left the work site absolutely immaculate. I would definitely recommend them for your project.

Source: icon-facebook Facebook
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Gregg Gallagher

recommends

We walked in and spoke to Diane, she was very easy to work with. The purchasing process was quick and easy. Measuring and installation was Professional and done within 2 weeks!

Source: icon-facebook Facebook
avatar

Donna Reicher-Herman

recommends

I found myself the Owner of a home that could only be termed as a "Fixer Upper". The previous owner depended on an electric wheelchair-but had difficulty controlling it. Every wall, door (including closet doors) had large holes that went all the way through, drywall missing down to the corner beads (which were bent), patches in the kitchen floor where the flooring was worn down to the sub-floor, windows that no longer closed, kitchen cabinets had scrapes, holes and did not close, there had been an oven fire that left smoke damage to walls and ceilings. The house itself has a good structure with all major components having been replaced in the last year, which brought me to finding a Contractor. I had several Contractor's bid on the project. I decided to go with Granite Mountain located at 14027 W Illinois Hwy, New Lenox, IL 60451. I dealt with Mark and Michelle, who are not only amazing, but honest. They captured what I wanted, helped me pick my selections from their showroom, and kept me updated throughout the whole process. In Mark's words, "there are many moving parts-that need to come together on time" - and he made it happen, having staff here every day for the duration of the project. I came home each day amazed at the progress made, as well as the fact that I was able to stay here, despite the major construction, due to how clean his staff kept it. Mark timed everything perfectly. The whole house now has beautiful LVT flooring, all new Oak woodwork throughout, including 6 panel doors, trim, window casings, jams, fire place mantel (all stained to the color I chose), a new fire protective garage door, beautiful granitite and quartz countertops in kitchen and bathrooms, all smoke damage cleaned first and then painted, backsplash tile in the kitchen and beautiful kitchen soft close cabinets. Granite Mountain made what was a huge project, not only fun, but an incredible experience. I highly recommend using Granite Mountain for any home improvement project you have.

Source: icon-facebook Facebook
avatar

Lisa Palumbo Matjasich

recommends

We had our countertops put in almost 3 years ago when we moved in and are very happy with them. Recently we wanted to get a reverse osmosis and they came out almost immediately after calling them. Not only did they drill a hole in less than 10 minutes, they cleaned up and they were very polite. We would highly recommend this company!

Source: icon-facebook Facebook
avatar

John Thorne

recommends

Contracted them to fix and finish another contractors terrible attempt at a kitchen remodel. Remodel was supposed to be a 3 week project that lasted over 5 months and still wasn’t finished. Contacted Mark from Granite Mountain who gave us a fair quote to finish the project the way we hoped it would be in the first place. He gave us a timeframe of 3 weeks to finish the project. We needed cabinet hardware installed, electric ran, island set up and finished including cutting and installing granite plus a few odds and ends. Mark and his crew were here when they said they would be here, did all said work promptly, leaving no mess. And they finished project before the 3 week window. We are ecstatic. Their commitment to detail is unmatched. 5 star recommendation. Thank you Granite Mountain.

Source: icon-facebook Facebook
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Jerome Paul

recommends

Hired them to do my granite countertops, from start to finish it was a great experience. Would definitely hire them for other projects!

Source: icon-google Yelp
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R S.

Date: 2026-06-30 17:06:25

installed countertops about 4yrs ago in a brand new house built by curwick construction. the seam where they connect slabs are separating and one side slightly raising and also a chunk came out. called and was told it would be $450 to come out and look at it. when i questioned standing behind their work was told its their policy. find a better company if you can

Source: icon-google Yelp
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Laura R.

Date: 2025-02-07 23:21:11

Could not be happier with the customer service and with our granite countertops. Would definitely recommend Granite Mountain.

Source: icon-google Yelp
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Danielle S.

Date: 2025-01-14 17:29:28

I Accidently got super glue on my counter. Granite Mountain. Came out and removed it. Cant even tell it was there.

Source: icon-google Yelp
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Karen P.

Date: 2023-07-29 04:00:02

Very rude. Expensive and poor customer service. I went to another local company and was treated better, great quality better price and professional installation. Stear clear of these folks.

Source: icon-google Yelp
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Mia A.

Date: 2022-12-19 21:15:38

They did our counter and backsplash about a year ago. They were great to deal with and communication was awesome. Kitchen looks great.

Source: icon-google Yelp
avatar

Thomas G.

Date: 2022-10-01 20:23:46

I called to inquire if they would be willing to replace my kitchen sink since it was attached to a granite counter. I had already been turned down by several other companies which refused to tackle the job. I talked to Craig who sent a person out to look at it the very same day. He said they could do it, quoted a price and when I agreed, it was immediatley scheduled for the end of the week. I was a bit concerned the granite could be damaged but Martin assured me that they have done this work before and it would not be a problem. Sure enough, it came out beautifully. I highly recommend dealing with this company.

Source: icon-google Yelp
avatar

Donna H.

Date: 2022-08-11 19:52:51

I found myself the owner of a fixer upper. Every wall and door had large holes that went all the way through, drywall missing down to the corner beads, patches in the kitchen floor where the flooring was worn down to the subfloor, windows that did not close, kitchen cabinets had scrapes, holes, and did not close, fire damage to walls and ceilings. The house itself has a good structure with all major components having been replaced in the last year. I had several Contractor's bid on the project. I decided to go with Granite Mountain located at 14027 W Illinois Hwy, New Lenox, IL 60451. I dealt with Mark and Michelle, who are not only knowledgeable, but honest. They captured what I wanted, helped me pick my selections from their showroom, and kept me updated throughout the whole process. In Mark's words, there are many moving parts-that need to come together on time- and he made it happen, having staff here every day for the duration of the project. Each day I was impressed at the progress made, as well as the fact that I was able to live here, due to how clean his staff kept it. Mark timed everything perfectly. The whole house now has beautiful LVT flooring, all new oak woodwork throughout, 6 panel doors, trim, window casings, jams, fireplace mantel - all stained to the color I chose, beautiful granite and quartz countertops in kitchen and bathrooms, all smoke damage cleaned and painted, backsplash tile in the kitchen and beautiful kitchen soft close cabinets. Granite Mountain made what was a huge project, not only fun, but an incredible experience. I highly recommend using Granite Mountain for any home improvement project you have.

Source: icon-google Yelp
avatar

Arlene M.

Date: 2019-11-15 18:22:45

After having my granite counters installed I noticed that even a drop of water left permanent stains due to my granite not probably sealed. A gentlemen came out and resealed it, but this did not change the stain situation. I have noticed spotting over a period of time and reported this to the Manager Mike. He came out and told me this is how granite is, My children all have granite and they do not have this spotting. I'm wondering if their granite is first grade. Mike also said when not busy he would send out men to buff the counters for me. Well, I guess they must be always busy, no one has returned my call or come out to buff the counters. I am sorry I got my counters from them and do not recommend them. Still waiting.

Source: icon-google Yelp
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Laura D.

Date: 2019-06-12 02:49:08

Great company. We are remodeling our house, needed countertops, and decided that we wanted to do quartz. They had a good selection, fair prices, answered all of our questions, and went above and beyond to help give us great service. I would recommend them to anyone! Thank you Granite Mountain!!

Source: icon-google Yelp
avatar

Trisha F.

Date: 2017-06-14 15:39:56

I got Fairy White Quartz installed. Throughout the process, Jennifer, and everyone else I worked with were extremely professional, nice and easy to talk to. They were also quick with responding to all my emails/calls. The process seemed flawless, and my counters look beautiful. After my counters were installed, I presented them with a complaint/issue, and they worked with me to resolve it immediately and to ensure my satisfaction. I highly recommend this company to install your counter.

FAQ About Granite Mountain — Based on Independent Research

What materials can I order a countertop from Granite Mountain?

What types of spaces does Granite Mountain fabricate countertops for?

What shapes of kitchen countertops does Granite Mountain fabricate?

What countertop design styles does Granite Mountain most often implement in Aurora, IL?

What is the service area of Granite Mountain?

What types of clients does Granite Mountain work with?

Does Granite Mountain have its own countertop fabrication facility?

Does Granite Mountain offer any discounts on countertop fabrication in Aurora, IL?

What is the price category of Granite Mountain in Aurora, IL?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Mountain?

What is the fabrication and installation timeline for a countertop at Granite Mountain?

How long does it take Granite Mountain to prepare a quote for countertop fabrication and installation?

Does Granite Mountain offer cutouts for sinks, cooktops, or other elements?

What guarantees does Granite Mountain provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Mountain. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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