About Granite Galleria — Ranked №2 Countertop Fabricator and Installer in Lexington, KY
77.32
total score
The main rating value calculated from more than 30 indicators.
Exact value: 77.31635 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Galleria, founded in 2008, ranked number 2 in Lexington, KY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Galleria among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Galleria: Total Score & Key Ratings
The Total Score of 77.32 out of 100 achieved by Granite Galleria in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Galleria has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.43 out of 5.
You can read detailed information and evaluations from our independent research of Granite Galleria’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Galleria directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Galleria
The family-run company began operations in Lexington in 2008, gradually conquering the stone market as a reliable supplier and manufacturer of tabletops, cabinets and finishing tiles. Granite Galleria has a spacious showroom with a range of natural stone slabs, where customers can get professional advice from consultants on selection of the right stone for a project and inquire about the cost of installing new countertops. The company's employees will also help to choose backsplashes and other products for kitchen and bathroom interiors. The company offers fast and high-quality fabrication and installation of countertops at affordable prices.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 67
Google
4.5
reviews: 40
YELP
3
reviews: 2
Facebook
4.6
reviews: 25
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.4
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.425701 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Granite Galleria as Very Good.
During our research, the staff at Granite Galleria demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Granite Galleria’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Granite Galleria directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Granite Galleria as Excellent.
The staff member from Granite Galleria who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Granite Galleria may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.3
Established
Company Age
Granite Galleria is an established company, operating since 2008.
According to our research, Granite Galleria has been in business since 2008, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Granite Galleria directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Granite Galleria has a dedicated office.
Our research revealed that Granite Galleria operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Galleria directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Granite Galleria has its own production facility.
Our research revealed that Granite Galleria operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Galleria directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Granite Galleria does not offer discounts for veterans.
Based on our mystery shopper research, we found that Granite Galleria does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Granite Galleria directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Granite Galleria as Very Fast.
Our mystery shopper research revealed that Granite Galleria quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Granite Galleria is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Granite Galleria during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Granite Galleria.
Deposit Level
2
High
Deposit Level
We rate the deposit level of Granite Galleria as High.
Our research found that Granite Galleria requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Granite Galleria.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Granite Galleria may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Granite Galleria.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Granite Galleria as Very Fast.
Our mystery shopper research revealed that Granite Galleria prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Granite Galleria is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Granite Galleria.
Affordability
4.5
Low
Affordability
We rate the price level of Granite Galleria as Low.
Our mystery shopper research revealed that Granite Galleria offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $105.66 per square foot, while for Carrara Morro quartz, the price was $69.7. These prices fall into the Low category, making Granite Galleria an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $8812 for Calacatta Idilio quartz and $5813 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Granite Galleria.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Granite Galleria
Small business
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
Countertop store
Flooring store
Home improvement store
Countertop Installation
Kitchen & Bath
Tiling
Reviews about Granite Galleria
All (19)
Google (11)
Facebook (6)
Yelp (2)
Source:Google
Jonathan McKeown
Date: 2020-06-24 12:21:01
Granite Galleria was great to work with. They did a fantastic job of explaining our options and were extremely patient with us when we couldn’t make up our minds on which counter to go with.
Once we decided on what we wanted they were quick to get our countertop templates and the turnaround to install was faster than quoted as well.
Highly recommended!
Read more
Source:Google
Mark Kaelin
Date: 2024-06-05 18:41:13
After visiting 3 suppliers we decided to purchase our quartz countertops from Granite galleria. Their showroom and educated staff was the difference maker in that decision. Timing was important so their ability to control the order from measuring to install was spot on. The walls are not straight but the measurements were perfect We had a late change to the order (my fault) and they adapted without costing us time.
Bianca Fumo looks so good.
Thanks for being pro’s
We will definitely be back
Read more
Source:Google
Rich Sauter
Date: 2024-02-12 15:04:43
These guys are great at helping you pick out counter tops and making suggestions for sinks and backsplashes. Their work is high quality and very dependable. Highly recommend them for you granite or quartz needs.
Read more
Source:Google
Sarah Diener
Date: 2023-11-18 15:28:55
Granite Galleria did a great job with our custom counter top in our office kitchen. The entire process was very easy and efficient, and the pricing was reasonable.
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Source:Google
Gary Roland
Date: 2024-02-05 01:17:35
I have bought many countertops from Granite Galleria. Pricing, service, installation is great!!! Extremely well-run business!!!
Read more
Source:Google
Sherry Schlimmer
Date: 2024-04-04 21:05:37
They are great to work with give us all the samples we wanted and toke time to inform us on the product.
Read more
Source:Google
Mindy Groff
Date: 2021-08-14 15:00:56
Great price, great product. The templating team and installation team were very professional and we received great customer service all around. I highly recommend them!
Read more
Source:Google
Keara Beck
Date: 2024-09-17 22:13:24
Poor customer service. Wouldn't fix their mistakes.
While the countertops looked beautiful, my parents learned the finishing work was not done well or properly when they had to call the plumber out after issues with the sink. Plumber was astonished that they had left the granite in such a mess around the sink and Granite Galleria refused to come and fix their work requiring instead 150.00 to, in their words "send a three man team to do a one man job while the other two stand and watch because that's our policy and we only have one van." Extremely disappointed in the way they disrespected my parents. Was planning a redo of our kitchen, will not being going here.
Edit to add in response to your response...it's not about the sink or the size. It's about the poor craftsman ship that was discovered due to the needing of the new sink and the fact that you won't fix the fact that you didn't do the job right in the first place. It doesn't need to be resized. Had you finished the edges properly and done quality work the first time, there would be no issue.
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Source:Google
John Kiebler
Date: 2024-02-21 15:57:01
We had to make multiple trips to settle on final choice and were very pleased with the time, attention and pricing provided by team at Granite Galleria.
Read more
Source:Google
Anessa Young
Date: 2023-08-13 00:33:09
Top notch service! Sandi was amazing to work with, knowledgeable and great at communication. In a few days the guys were out to measure and they installed the following week. Professional, beautiful work and amazing quality. Looking forward to using them in the future.
Read more
Source:Google
Kelly York
Date: 2020-11-21 21:57:01
Sandi at Granite Galleria was amazing to work with! She was prompt, informative and helped answer the one million questions we had during our decision making process! Our kitchen looks absolutely amazing! From planning to install, the process was absolutely painless. I would HIGHLY recommend Granite Galleria to anyone in the KY area!!
Read more
Source:Facebook
Keara Beck Ortt
doesnt_recommend
While the countertops looked beautiful, my parents learned the finishing work was not done well or properly when they had to call the plumber out after issues with the sink. Plumber was astonished that they had left the granite in such a mess around the sink and Granite Galleria refused to come and fix their work requiring instead 150.00 to, in their words "send a three man team to do a one man job while the other two stand and watch because that's our policy and we only have one van." Extremely disappointed in the way they disrespected my parents. Was planning a redo of our kitchen, will not being going here.
Read more
Source:Facebook
Kimberley Quirk
recommends
Everything went smoothly with GG. My countertop looks beautiful.
Read more
Source:Facebook
Christy Collins McCoy
recommends
Sandi Guzman and her staff are top Notch! They are knowledgeable and easy to work with. Countertops are a HUGE decision. They are one of the investments in your home that can really elevate your design and showcase the main living area of your home.
She helps you get that just right!
The installation team took great care installing them. From the accurate laser measurement to the careful placement on our cabinets, their process was flawless.
Thanks for all of your help Granite Galleria!
Read more
Source:Facebook
Ciro Ballona
recommends
great service and excellence in quality work
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Source:Facebook
Corey Zacher
recommends
Don’t look anywhere else! Great prices, customer service and top of the line work! Thank you!
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Source:Facebook
Manar Nimeh
recommends
Granite galleria is the best place that you can find granite . They have a best customer service ladies in the office and best installer they work so hard to give the best deals and best quality you can not find a better place to buy granite,sink and faucet .for sure the owners are the best to work with .
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Source:Yelp
Terri F.
Date: 2023-09-06 18:50:00
As house flippers, we have used Granite Galleria several times and will continue to use them in future. They have proven to be professional, accommodating, friendly, affordable, and dependable at every stage of granite purchase and installation. Great results and great to do business with them!
Read more
Source:Yelp
Keara B.
Date: 2024-09-17 19:24:48
While the countertops looked beautiful, my parents learned the finishing work was not done well or properly when they had to call the plumber out after issues with the sink. Plumber was astonished that they had left the granite in such a mess around the sink and Granite Galleria refused to come and fix their work requiring instead 150.00 to, in their words "send a three man team to do a one man job while the other two stand and watch because that's our policy and we only have one van." Extremely disappointed in the way they disrespected my parents. Was planning a redo of our kitchen, will not being going here.
Read more
Source:
FAQ About Granite Galleria — Based on Independent Research
What materials can I order a countertop from Granite Galleria?
During our independent research, we found that Granite Galleria offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Granite Galleria’s clients in Lexington, KY for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Granite Galleria fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Granite Galleria is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Granite Galleria fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Granite Galleria, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Granite Galleria most often implement in Lexington, KY?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Granite Galleria successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Granite Galleria?
The company’s office is located at , but its work is not limited to just the city of Lexington, KY. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Granite Galleria work with?
Like many participants in our rating, Granite Galleria works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Granite Galleria often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Granite Galleria have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Granite Galleria has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Granite Galleria offer any discounts on countertop fabrication in Lexington, KY?
According to our research, Granite Galleria does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Granite Galleria may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Granite Galleria in Lexington, KY?
According to the assessment of our independent rating, Granite Galleria in Lexington, KY falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $8812$ at a rate of $105.66$ per sq. ft., and the cost using Carrara Morro quartz was $5813$ at a rate of $69.7$ per sq. ft. These prices turned out to be among the lowest of all companies in Lexington, KY, which allowed us to categorize Granite Galleria as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Galleria?
Yes, according to our research, Granite Galleria offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Granite Galleria?
According to our independent research, Granite Galleria in Lexington, KY offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Granite Galleria to prepare a quote for countertop fabrication and installation?
According to our research, Granite Galleria in Lexington, KY prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Granite Galleria offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Granite Galleria performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Granite Galleria provide for its work?
According to our information and industry practice, Granite Galleria, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Granite Galleria in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Galleria. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Granite Galleria is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Granite Galleria know that you found them through the National Ranking Countertops Contractors!