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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 10
Columbus, OH City Rating: We have identified this city as the primary city for this contractor.

Granite Direct

since 2013

Examples of works performed by Granite Direct

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About Granite Direct — Ranked №10 Countertop Fabricator and Installer in Columbus, OH

23.54

total score

The main rating value calculated from more than 30 indicators.
Exact value: 23.540225 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Granite Direct, founded in 2013, ranked number 10 in Columbus, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Granite Direct among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Granite Direct: Total Score & Key Ratings

The Total Score of 23.54 out of 100 achieved by Granite Direct in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Direct has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.07 out of 5.

You can read detailed information and evaluations from our independent research of Granite Direct’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Direct directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Granite Direct

This family-run business specializes in manufacturing countertops and operates out of its headquarters in Columbus, which is located in the state of Ohio. With more than 17 years of industry expertise, they have established themselves as the industry standard-bearer for the fabrication and countertops installation of the world's most exquisite stone. Their countertops installation service is quick because they understand that your time is precious. They are the first to get all the commodities that are sent into Ohio due to the high number of stone slabs that they purchase. Because of this, they are able to offer countertops that cannot be bought from any other provider.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.072222 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

2.6

Established

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Granite Direct

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Repair services

Service guarantee

Credit cards

Debit cards

Accepts Credit Cards

Open to All

On-site services

Building Supplies

Countertop contractor

Bathroom remodeler

Countertop store

Kitchen remodeler

Reviews about Granite Direct

All (19)

Google (11)

Facebook (6)

Yelp (2)

Source: icon-google Google
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Tracy Green

Date: 2024-05-10 16:54:55

Quartz counter tops are Beautiful! Workmanship was professionally done. Could not be more pleased with the results.

Source: icon-google Google
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Shreya Patel

Date: 2024-08-21 15:57:47

I visited Granite Direct after going to lots of different countertops dealers expecting similar service just like the other places where the TM would walk you around the warehouse and simply answer your questions.. Sarah came to meet me when I walked in and took me around the warehouse.. From the moment I walked in, Sarah asked me all the right questions and my preferences.. She gave me so many ideas and patiently showed me combinations, what would be suitable for my needs and budget without rushing me. I picked my countertop the same day. It was such a happy experience. All the staff members were very courteous and professional. Measurements and installation went without a hitch and in a very timely manner. Wonderful selection, service, communication and above all, it was a perfect experience. Thanks so very much to all!!!

Source: icon-google Google
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William Blake

Date: 2024-03-14 20:57:38

We had a wonderful experience with Paul at Granite Direct. We went through several design ideas in different rooms before finally deciding on the perfect marble counter tops for our kitchen island and bathrooms. I would highly recommend Granite Direct to anyone looking for a quality experience. The installers did an amazing job and were awesome to work with.

Source: icon-google Google
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Devin Griffin

Date: 2022-07-12 18:54:16

Will Highly recommend Granite Direct! Sales people are all awesome REAL down to earth people! Helped me pick a color of Granite that went perfect with my kitchen. Plus they got me great deal on the slabs! Install crew was awesome and did amazing work! We are very happy with the whole experience! Thanks Granite Direct!

Source: icon-google Google
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Giles Nathaniel

Date: 2024-05-22 16:07:09

We needed a 6’ x 3’ piece of granite for our new kitchen island. Carolyn was great and worked with us to stay within our budget. The selection of granite was robust and unique. Plenty of remnant pieces for smaller projects. We were told 2-4 weeks for installation and they were out at our house with our new countertop 14 days later, which was great. Installers were solid and nice guys. All in all this was a great experience and we’ll be going back to GD for future granite projects.

Source: icon-google Google
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Alan Green

Date: 2024-05-28 15:56:38

Very positive experience. Granite Direct had a very good variety and selection of Quartz and Granite. Carolyn was very helpful in picking out our countertops and in making sure we understood the entire process. Both crews that came to our house, to take out old countertops and install new ones, were very courteous and efficient. The whole installation process took less than an hour and a half.

Source: icon-google Google
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Peter Abreo

Date: 2023-08-16 17:13:46

We had an incredible experience with Granite Direct! The Company has wide selection to quality products and their attention to detail, sales and especially customer service has consistently been beyond expectations. We highly recommend Granite Direct.

Source: icon-google Google
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Jenn Caruso

Date: 2023-09-04 11:47:59

It’s hard to imagine what your finished project will look like and Granite Direct nailed it for me. A one stop shop puts a smile on my face every morning. Great staff, beautiful cabinet selections and so many options for countertops. I great process from the selection to install. I recommend this company to all my friends and family! (Ice Blue Granite Vanity Countertop)

Source: icon-google Google
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Lisa Cramer

Date: 2024-06-24 14:39:25

I used Granite Direct for the countertops for my kitchen remodel. Tyler and the team were awesome. Tyler helped me pick the right type of stone that worked perfectly with my cabinets and needs. They stored the slabs for me until we were ready for the installation step and the install went flawlessly. I would highly recommend them!

Source: icon-google Google
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Brandon Johnson

Date: 2023-12-15 21:00:49

Granite Direct is top notch! I am a cabinet manufacturer in Cols and use GD for our Granite and Quartz. We have worked together on several jobs and from sales to install, everything flows smoothly. I always throw something "Custom" in and they are up for the challenge! Including this recessed Walnut cutting board into the granite, see pics!

Source: icon-google Google
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Lisa Mills

Date: 2023-08-27 17:32:44

My experience with Granite Direct was amazing! I had been to a few other places before where that left me anywhere from less than impressed to at best, just another number. Not here! I was assisted by Carolyn. She is absolutely delightful! She genuinely cared about helping me find the right countertop for me and my home. Even though they have a lot of product to choose from, Carolyn sent me to their suppliers. I ended up choosing one that I had selected in their showroom but in a different lot that I found at the supplier. It’s a leathered granite and looks stunning in my kitchen. I ended up having new tops installed in my bathrooms, too. Every person who entered my home was very professional and respectful of my property, from the person measuring to the demo and installation guys. I highly recommend Granite Direct!

Source: icon-facebook Facebook
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Kay Cassin Cubberly

recommends

I can't say enough good things about this company. Carolyn was amazing at helping me pick out my granite, and she was so knowledgeable about everything! It can be so overwhelming, and she made it easy and actually fun. I love the work station sink and the powder room sink, and how I can get everything from one vendor and all at the same time. Granite Direct did my master bath a few years ago, and it was a great experience, so it was a no-brainer to go back for my kitchen. They make it easy and figure everything out. Thanks, too, to Jason the manager who oversaw the whole process. I waited a long time to be able to finally be able to do my kitchen, and it is worth the wait. Thanks for a wonderful experience. A ten for sure! And no, I am not related to them :)

Source: icon-facebook Facebook
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Hilary Dunham

recommends

Granite Direct was fantastic. No pressure sales. Very knowledgeable staff. Went above and beyond to help me with my project. I came back with backsplash options to get feedback and advice. I am so glad I worked with this company. I specifically worked with Carolyn who was beyond amazing, but everyone I interacted with was kind and helpful.

Source: icon-facebook Facebook
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Ashley Manitta

recommends

We used Granite Direct for our Kitchen and Master Bath project earlier this year. They were amazing through the whole process and our stones are beautiful. highly recommend, local team who takes care of their customers!

Source: icon-facebook Facebook
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Dave Perry

recommends

Went to a few granite places around Columbus before going to Granite Direct. Do not go anywhere else, Granite Direct is the place to go. Ask for Sarah, she knew more about granite than all the other places combined. She found exactly what I wanted and I'm beyond happy! I tell everyone about Sarah and Granite Direct! When my basement is finished Granite Direct will be installing the counters on the web bar. Can't wait!

Source: icon-facebook Facebook
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Josh Whisler

recommends

Do yourself a favor and use Cody at Granite Direct! He made this process so easy and affordable! I wish I could hire Cody and Granite Direct to do all the work in my house!

Source: icon-facebook Facebook
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Dana Donley

recommends

We have used Granite Direct for a laundry room, basement and a few bathroom remodels. All of the staff there is very professional, informative and helpful! Also, excellent attention to detail! I would highly recommend them!!

Source: icon-google Yelp
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Regina L.

Date: 2019-06-14 02:02:11

Granite Direct replaced our old kitchen laminated countertop with granite. Roman and Ruslan helped us a lot with layout and finding right granite slabs that blended nicely with kitchen floor and cabinets. New granite countertop was design with two seams and installers did a great job in hiding seams that are almost invisible. Thank you for good work!

Source: icon-google Yelp
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Matt F.

Date: 2024-06-03 20:28:10

Horrible customer service. Customer satisfaction is not a priority. Our sales rep "missed" our multiple comments to NOT install splash guards on our bathroom vanities (I've never found them aesthetically pleasing). Installation day came, and they installed splash guards. We cannot remove them even if you wanted to, because the tops are "cut shorter to make for easier install". So if removed ourselves, there's about a 1/2 inch gap on each side that caulk cannot cover. When I called our sales rep, her only solution was to tell us they could provide a quote to have them replaced. There was no ownership in the fact that they made a mistake, let alone try to correct it. This is a very reasonable complaint in my opinion, as I'm typically very passive with issues I feel are minor. I've worked with other local companies in my area that will immediately remedy a problem for a customer. Not this company. I'd suggest purchasing from one of the many other local granite companies that has more regard for customer satisfaction.

FAQ About Granite Direct — Based on Independent Research

What materials can I order a countertop from Granite Direct?

What types of spaces does Granite Direct fabricate countertops for?

What shapes of kitchen countertops does Granite Direct fabricate?

What countertop design styles does Granite Direct most often implement in Columbus, OH?

What is the service area of Granite Direct?

What types of clients does Granite Direct work with?

Does Granite Direct have its own countertop fabrication facility?

Does Granite Direct offer any discounts on countertop fabrication in Columbus, OH?

What is the price category of Granite Direct in Columbus, OH?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Direct?

What is the fabrication and installation timeline for a countertop at Granite Direct?

How long does it take Granite Direct to prepare a quote for countertop fabrication and installation?

Does Granite Direct offer cutouts for sinks, cooktops, or other elements?

What guarantees does Granite Direct provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Direct. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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