I initially chose this company for a quartz countertop and paid a deposit. However, after finding out that Home Depot offered the same countertop for $3,000 less, I decided to switch. The company initially seemed accommodating and allowed me to get my deposit back to purchase from Home Depot. The real issue arose when I received my refund and found that $400 was missing. This deduction was particularly shocking given that their service involved only a ten-minute measurement at my home. Adding to my frustration, they arrived nearly four hours late for this brief appointment, causing significant inconvenience and making me late for work. Despite this, they offered no apology or explanation for their tardiness and entitled themselves to $400 of my deposit. While I would have understood a $150 deduction to cover transportation costs and reasonable profit, their choice to charge nearly triple the standard site visit fee without prior notice felt not only excessive but also strikingly dishonest. This experience has left me feeling frustrated and deceived. The lack of transparency regarding excessive fees, coupled with poor customer service and disrespect of their customers time, is a significant concern. I strongly advise against putting down a deposit with this company, as it seems they find ways to secure their profits at the customer's expense.

Worst communication ever! Purchase my granite middle of November, had to keep calling to get a date for them to laser. They finally came in, got a date for install of December 21st, no show. Got a new date of January 3rd, same thing. No show. Have been calling them and sage surfaces for 3 days now. Still no update.

By far the best Granite company. The installers were great and very clean. The attention to detail was wonderful. The price was half of the other 3 quotes I received. The quality was there and it showed. I am very pleased. From a small sketch I made to a template and install was 12 working days!!! Others were put out 2-3 months Call Cierra Cross, she will take good care of you

Highly recommend Granite Designs! The quartz selection is amazing & installation was perfect. Cierra was incredibly helpful throughout the process

We are extremely happy to have stumbled upon Granite Designs a number of years ago. . . . . 32 kitchens later there is no one else we would use! Pricing is reasonable without sacrificing customer service and attentiveness. Quality of work is top notch. Gene and his team are responsive, cover a large market area and always a pleasure to work with!!

Granite Designs had the best price for quartz and removal of our existing counter tops! The installers were great!

What an amazing company. Can not begin to express how much of a pleasure or was working with these folks start to finish!! Quality work at an exceptional price coupled with Best in Class Customer Service!! One stop shopping for countertop and subway tiling. Will be calling again on the next remodeling phase

I found this company on Craigslist - not typically the way a great review starts! However from initial contact - all the way through the install - the process was a pleasure! Everyone I dealt with was polite, responded quickly, and professional! Countertops were installed today - and I couldn't be happier!