About Granite Designs LLC — Ranked №2 Countertop Fabricator and Installer in Lowell, MA
78.61
total score
The main rating value calculated from more than 30 indicators.
Exact value: 78.607832 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Designs LLC, founded in 2019, ranked number 2 in Lowell, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Designs LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Designs LLC: Total Score & Key Ratings
The Total Score of 78.61 out of 100 achieved by Granite Designs LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Designs LLC has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.53 out of 5.
You can read detailed information and evaluations from our independent research of Granite Designs LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Designs LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Designs LLC
Granite Designs LLC has been manufacturing countertops for over 10 years in Massachusetts. You can choose any material: from quartz and porcelain to granite and marble. All company’s countertops are available for competitive price.
The business is good at fast delivery and great quality of materials. In the company’s catalog there are as classic countertops as exotic surfaces. Company’s managers know how to deal with clients, who need one or two countertops, and also how to meet needs of customers with large orders.
Experienced professionals will guarantee safety and measurement accuracy during installation.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 29
Google
4.7
reviews: 27
YELP
5
reviews: 2
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.53304 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Granite Designs LLC as Excellent.
Our mystery shopper research revealed that the staff at Granite Designs LLC provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Granite Designs LLC’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Granite Designs LLC directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Granite Designs LLC as Excellent.
The staff member from Granite Designs LLC who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Granite Designs LLC may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.8
Emerging
Company Age
Granite Designs LLC is an emerging company, established in 2019.
Our research showed that Granite Designs LLC began operating in 2019, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Granite Designs LLC directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Granite Designs LLC has a dedicated office.
Our research revealed that Granite Designs LLC operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Designs LLC directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Granite Designs LLC has its own production facility.
Our research revealed that Granite Designs LLC operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Designs LLC directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Granite Designs LLC offers discounts for veterans.
Our research revealed that Granite Designs LLC provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Granite Designs LLC directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Granite Designs LLC as Fast.
According to our research, Granite Designs LLC quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Granite Designs LLC during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Granite Designs LLC.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Granite Designs LLC as Standard.
Granite Designs LLC requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Granite Designs LLC may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Granite Designs LLC.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Granite Designs LLC as Very Fast.
Our mystery shopper research revealed that Granite Designs LLC prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Granite Designs LLC is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Granite Designs LLC.
Affordability
4.6
Low
Affordability
We rate the price level of Granite Designs LLC as Low.
Our mystery shopper research revealed that Granite Designs LLC offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $75.12 per square foot, while for Carrara Morro quartz, the price was $61.39. These prices fall into the Low category, making Granite Designs LLC an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6265 for Calacatta Idilio quartz and $5120 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Granite Designs LLC.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Granite Designs LLC
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
Countertop store
Reviews about Granite Designs LLC
All (12)
Google (10)
Yelp (2)
Source:Google
Keara Cole
Date: 2023-12-26 15:22:31
I initially chose this company for a quartz countertop and paid a deposit. However, after finding out that Home Depot offered the same countertop for $3,000 less, I decided to switch. The company initially seemed accommodating and allowed me to get my deposit back to purchase from Home Depot.
The real issue arose when I received my refund and found that $400 was missing. This deduction was particularly shocking given that their service involved only a ten-minute measurement at my home. Adding to my frustration, they arrived nearly four hours late for this brief appointment, causing significant inconvenience and making me late for work. Despite this, they offered no apology or explanation for their tardiness and entitled themselves to $400 of my deposit. While I would have understood a $150 deduction to cover transportation costs and reasonable profit, their choice to charge nearly triple the standard site visit fee without prior notice felt not only excessive but also strikingly dishonest.
This experience has left me feeling frustrated and deceived. The lack of transparency regarding excessive fees, coupled with poor customer service and disrespect of their customers time, is a significant concern. I strongly advise against putting down a deposit with this company, as it seems they find ways to secure their profits at the customer's expense.
Read more
Source:Google
Melissa Ficker
Date: 2023-01-05 21:29:27
Worst communication ever! Purchase my granite middle of November, had to keep calling to get a date for them to laser. They finally came in, got a date for install of December 21st, no show. Got a new date of January 3rd, same thing. No show. Have been calling them and sage surfaces for 3 days now. Still no update.
Read more
Source:Google
Stephen Bossi
Date: 2024-08-30 23:38:23
Amazing. I've used them twice. Professional, reasonably priced. Once they did template cut and install of granite countertops. The other, magnificent quartz countertops. My highest rating. I plan to use them again in the future.
Read more
Source:Google
Mark Tango
Date: 2021-04-08 13:41:40
By far the best Granite company. The installers were great and very clean.
The attention to detail was wonderful. The price was half of the other 3 quotes I received. The quality was there and it showed. I am very pleased.
From a small sketch I made to a template and install was 12 working days!!!
Others were put out 2-3 months
Call Cierra Cross, she will take good care of you
Read more
Source:Google
K Durling
Date: 2020-11-18 19:52:10
Highly recommend Granite Designs! The quartz selection is amazing & installation was perfect. Cierra was incredibly helpful throughout the process
Read more
Source:Google
Bob Gurry
Date: 2022-12-08 04:32:37
We are extremely happy to have stumbled upon Granite Designs a number of years ago. . . . . 32 kitchens later there is no one else we would use! Pricing is reasonable without sacrificing customer service and attentiveness. Quality of work is top notch. Gene and his team are responsive, cover a large market area and always a pleasure to work with!!
Read more
Source:Google
donald misler
Date: 2024-10-02 17:54:11
All my words of gratification may not fit. Our brand new home of two years ago, which is still brand new in my view. My wife noticed a difference in the quartz we picked out and that was strategically built for us by the boys at Granite Design because It is an L-shaped peninsula, there’s no way to make it one piece, Where the two joints came together? It was noticeable that the height difference even though it’s a fraction also had a glaring disparaging non-shiny area at that specific joint. Upon contacting
Gene, who is one of the two partners/owners the other owner being Nadsas, who was at our home the following week to assess the problem. He explains since quartz is a natural stone, It’s very hard to bring the true shine back but! he would do his best to give it a better appearance. But! if it was not as good as he and we hoped it would look like the next time he came, then Granite Design was going to give us a brand new quartz peninsula countertop over approximately 20 feet in length. I mean, what company does that in today’s day and age? Know One!! when we spoke about the repair at that time last week he would have to check with another manufacturer, if there was a better material that the consumer couldn’t get? In other words is there more proficient chemicals out there. The following week, Nadsas returned to our home with a four part repair system of different chemicals and materials, Well,we are so happy that we went to Granite Design ( Billerica) to purchase for our new home, the kitchen countertops we wanted. And the follow up service is incredible. In all my years as a customer, I have never seen the honesty and dedication that these two partners have For their product, And their customers. I clearly could have just typed out something that in 30 seconds, said hey go here they are the best. Don’t waste your money on any place else. So for you people reading this that are not as long-winded as me. Well there you go!
Read more
Source:Google
Gavin MacPherson
Date: 2021-09-11 14:52:26
Granite Designs had the best price for quartz and removal of our existing counter tops! The installers were great!
Read more
Source:Google
Sharon Ebbs
Date: 2021-09-17 14:04:38
What an amazing company. Can not begin to express how much of a pleasure or was working with these folks start to finish!! Quality work at an exceptional price coupled with Best in Class Customer Service!!
One stop shopping for countertop and subway tiling. Will be calling again on the next remodeling phase
Read more
Source:Google
Nathan Labrecque
Date: 2022-08-17 19:48:36
I found this company on Craigslist - not typically the way a great review starts! However from initial contact - all the way through the install - the process was a pleasure! Everyone I dealt with was polite, responded quickly, and professional! Countertops were installed today - and I couldn't be happier!
Read more
Source:Yelp
Stephanie L.
Date: 2021-09-01 00:21:28
Super happy with Granite Designs. They were VERY responsive, very reasonably priced and unbelievably reliable. The vanity top with rectangular sink they made for me is stunning! Even delivered before I expected which was a nice surprise. I can't wait to renovate my kitchen and full bath to work with them again! Gene and team are just awesome! THANK YOU all for your professionalism, responsiveness and quality workmanship! Highly recommend Granite Designs.
Steph LeBlanc
Read more
Source:Yelp
Jb C.
Date: 2020-09-28 13:54:32
What a great job these guys did. On time and the best price. Efficient install. Polite people.
Read more
Source:
FAQ About Granite Designs LLC — Based on Independent Research
What materials can I order a countertop from Granite Designs LLC?
During our independent research, we found that Granite Designs LLC offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Granite Designs LLC’s clients in Lowell, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Granite Designs LLC fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Granite Designs LLC is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Granite Designs LLC fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Granite Designs LLC, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Granite Designs LLC most often implement in Lowell, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Granite Designs LLC successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Granite Designs LLC?
The company’s office is located at 18 Republic Rd, North Billerica, MA 01862, but its work is not limited to just the city of Lowell, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Granite Designs LLC work with?
Like many participants in our rating, Granite Designs LLC works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Granite Designs LLC often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Granite Designs LLC have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Granite Designs LLC has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Granite Designs LLC offer any discounts on countertop fabrication in Lowell, MA?
Yes, based on the results of our research, Granite Designs LLC offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Granite Designs LLC in Lowell, MA?
According to the assessment of our independent rating, Granite Designs LLC in Lowell, MA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6265$ at a rate of $75.12$ per sq. ft., and the cost using Carrara Morro quartz was $5120$ at a rate of $61.39$ per sq. ft. These prices turned out to be among the lowest of all companies in Lowell, MA, which allowed us to categorize Granite Designs LLC as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Designs LLC?
Yes, according to our research, Granite Designs LLC offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Granite Designs LLC?
According to the results of our independent research, Granite Designs LLC in Lowell, MA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Granite Designs LLC to prepare a quote for countertop fabrication and installation?
According to our research, Granite Designs LLC in Lowell, MA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Granite Designs LLC offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Granite Designs LLC performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Granite Designs LLC provide for its work?
According to our information and industry practice, Granite Designs LLC, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Granite Designs LLC in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Designs LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Granite Designs LLC is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Granite Designs LLC know that you found them through the National Ranking Countertops Contractors!