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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Lowell, MA City Rating: We have identified this city as the primary city for this contractor.

Granite Designs LLC

since 2019

Examples of works performed by Granite Designs LLC

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About Granite Designs LLC — Ranked №2 Countertop Fabricator and Installer in Lowell, MA

78.61

total score

The main rating value calculated from more than 30 indicators.
Exact value: 78.607832 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Granite Designs LLC, founded in 2019, ranked number 2 in Lowell, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Granite Designs LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Granite Designs LLC: Total Score & Key Ratings

The Total Score of 78.61 out of 100 achieved by Granite Designs LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Designs LLC has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.53 out of 5.

You can read detailed information and evaluations from our independent research of Granite Designs LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Designs LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Granite Designs LLC

Granite Designs LLC has been manufacturing countertops for over 10 years in Massachusetts. You can choose any material: from quartz and porcelain to granite and marble. All company’s countertops are available for competitive price. The business is good at fast delivery and great quality of materials. In the company’s catalog there are as classic countertops as exotic surfaces. Company’s managers know how to deal with clients, who need one or two countertops, and also how to meet needs of customers with large orders. Experienced professionals will guarantee safety and measurement accuracy during installation.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.5

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.53304 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

1.8

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

5

Very Fast

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Granite Designs LLC

Small business

Delivery

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Credit cards

Debit cards

Accepts Credit Cards

In store shopping

Countertop store

Reviews about Granite Designs LLC

All (12)

Google (10)

Yelp (2)

Source: icon-google Google
avatar

Keara Cole

Date: 2023-12-26 15:22:31

I initially chose this company for a quartz countertop and paid a deposit. However, after finding out that Home Depot offered the same countertop for $3,000 less, I decided to switch. The company initially seemed accommodating and allowed me to get my deposit back to purchase from Home Depot. The real issue arose when I received my refund and found that $400 was missing. This deduction was particularly shocking given that their service involved only a ten-minute measurement at my home. Adding to my frustration, they arrived nearly four hours late for this brief appointment, causing significant inconvenience and making me late for work. Despite this, they offered no apology or explanation for their tardiness and entitled themselves to $400 of my deposit. While I would have understood a $150 deduction to cover transportation costs and reasonable profit, their choice to charge nearly triple the standard site visit fee without prior notice felt not only excessive but also strikingly dishonest. This experience has left me feeling frustrated and deceived. The lack of transparency regarding excessive fees, coupled with poor customer service and disrespect of their customers time, is a significant concern. I strongly advise against putting down a deposit with this company, as it seems they find ways to secure their profits at the customer's expense.

Source: icon-google Google
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Melissa Ficker

Date: 2023-01-05 21:29:27

Worst communication ever! Purchase my granite middle of November, had to keep calling to get a date for them to laser. They finally came in, got a date for install of December 21st, no show. Got a new date of January 3rd, same thing. No show. Have been calling them and sage surfaces for 3 days now. Still no update.

Source: icon-google Google
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Stephen Bossi

Date: 2024-08-30 23:38:23

Amazing. I've used them twice. Professional, reasonably priced. Once they did template cut and install of granite countertops. The other, magnificent quartz countertops. My highest rating. I plan to use them again in the future.

Source: icon-google Google
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Mark Tango

Date: 2021-04-08 13:41:40

By far the best Granite company. The installers were great and very clean. The attention to detail was wonderful. The price was half of the other 3 quotes I received. The quality was there and it showed. I am very pleased. From a small sketch I made to a template and install was 12 working days!!! Others were put out 2-3 months Call Cierra Cross, she will take good care of you

Source: icon-google Google
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K Durling

Date: 2020-11-18 19:52:10

Highly recommend Granite Designs! The quartz selection is amazing & installation was perfect. Cierra was incredibly helpful throughout the process

Source: icon-google Google
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Bob Gurry

Date: 2022-12-08 04:32:37

We are extremely happy to have stumbled upon Granite Designs a number of years ago. . . . . 32 kitchens later there is no one else we would use! Pricing is reasonable without sacrificing customer service and attentiveness. Quality of work is top notch. Gene and his team are responsive, cover a large market area and always a pleasure to work with!!

Source: icon-google Google
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donald misler

Date: 2024-10-02 17:54:11

All my words of gratification may not fit. Our brand new home of two years ago, which is still brand new in my view. My wife noticed a difference in the quartz we picked out and that was strategically built for us by the boys at Granite Design because It is an L-shaped peninsula, there’s no way to make it one piece, Where the two joints came together? It was noticeable that the height difference even though it’s a fraction also had a glaring disparaging non-shiny area at that specific joint. Upon contacting Gene, who is one of the two partners/owners the other owner being Nadsas, who was at our home the following week to assess the problem. He explains since quartz is a natural stone, It’s very hard to bring the true shine back but! he would do his best to give it a better appearance. But! if it was not as good as he and we hoped it would look like the next time he came, then Granite Design was going to give us a brand new quartz peninsula countertop over approximately 20 feet in length. I mean, what company does that in today’s day and age? Know One!! when we spoke about the repair at that time last week he would have to check with another manufacturer, if there was a better material that the consumer couldn’t get? In other words is there more proficient chemicals out there. The following week, Nadsas returned to our home with a four part repair system of different chemicals and materials, Well,we are so happy that we went to Granite Design ( Billerica) to purchase for our new home, the kitchen countertops we wanted. And the follow up service is incredible. In all my years as a customer, I have never seen the honesty and dedication that these two partners have For their product, And their customers. I clearly could have just typed out something that in 30 seconds, said hey go here they are the best. Don’t waste your money on any place else. So for you people reading this that are not as long-winded as me. Well there you go!

Source: icon-google Google
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Gavin MacPherson

Date: 2021-09-11 14:52:26

Granite Designs had the best price for quartz and removal of our existing counter tops! The installers were great!

Source: icon-google Google
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Sharon Ebbs

Date: 2021-09-17 14:04:38

What an amazing company. Can not begin to express how much of a pleasure or was working with these folks start to finish!! Quality work at an exceptional price coupled with Best in Class Customer Service!! One stop shopping for countertop and subway tiling. Will be calling again on the next remodeling phase

Source: icon-google Google
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Nathan Labrecque

Date: 2022-08-17 19:48:36

I found this company on Craigslist - not typically the way a great review starts! However from initial contact - all the way through the install - the process was a pleasure! Everyone I dealt with was polite, responded quickly, and professional! Countertops were installed today - and I couldn't be happier!

Source: icon-google Yelp
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Stephanie L.

Date: 2021-09-01 00:21:28

Super happy with Granite Designs. They were VERY responsive, very reasonably priced and unbelievably reliable. The vanity top with rectangular sink they made for me is stunning! Even delivered before I expected which was a nice surprise. I can't wait to renovate my kitchen and full bath to work with them again! Gene and team are just awesome! THANK YOU all for your professionalism, responsiveness and quality workmanship! Highly recommend Granite Designs. Steph LeBlanc

Source: icon-google Yelp
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Jb C.

Date: 2020-09-28 13:54:32

What a great job these guys did. On time and the best price. Efficient install. Polite people.

FAQ About Granite Designs LLC — Based on Independent Research

What materials can I order a countertop from Granite Designs LLC?

What types of spaces does Granite Designs LLC fabricate countertops for?

What shapes of kitchen countertops does Granite Designs LLC fabricate?

What countertop design styles does Granite Designs LLC most often implement in Lowell, MA?

What is the service area of Granite Designs LLC?

What types of clients does Granite Designs LLC work with?

Does Granite Designs LLC have its own countertop fabrication facility?

Does Granite Designs LLC offer any discounts on countertop fabrication in Lowell, MA?

What is the price category of Granite Designs LLC in Lowell, MA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Designs LLC?

What is the fabrication and installation timeline for a countertop at Granite Designs LLC?

How long does it take Granite Designs LLC to prepare a quote for countertop fabrication and installation?

Does Granite Designs LLC offer cutouts for sinks, cooktops, or other elements?

What guarantees does Granite Designs LLC provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Designs LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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