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Knoxville, TN City Rating: We have identified this city as the primary city for this contractor.

Granite Depot

since 2012

Examples of works performed by Granite Depot

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About Granite Depot — Ranked №2 Countertop Fabricator and Installer in Knoxville, TN

77.46

total score

The main rating value calculated from more than 30 indicators.
Exact value: 77.463466 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Granite Depot, founded in 2012, ranked number 2 in Knoxville, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Granite Depot among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Granite Depot: Total Score & Key Ratings

The Total Score of 77.46 out of 100 achieved by Granite Depot in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Depot has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.52 out of 5.

You can read detailed information and evaluations from our independent research of Granite Depot’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Depot directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Granite Depot

Experienced workers of Granite Depot install countertops from natural stone. Quality business of countertops has been serving clients from Knoxville, TN for 11 years. Customers’ satisfaction is the most important thing for Granite Depot. Managers of the company can create a project, which you can estimate before paying. According to customers’ feedback the cost of countertops is average in the market. The company has a high rating among reviews on Google and social networks. Company’s managers know how to deal with clients, who need one or two countertops, and also how to meet needs of customers with large orders.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.5

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.515488 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

2.7

Established

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4.3

Fast

Deposit Level

3

Standard

Quote Time

5

Very Fast

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Granite Depot

Small business

Delivery

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Wi-Fi

Free Wi-Fi

Credit cards

Debit cards

NFC mobile payments

Accepts Credit Cards

Repair services

In store shopping

Countertop Installation

Metal Fabricators

Kitchen & Bath

Countertop store

Bathroom remodeler

Granite supplier

Kitchen remodeler

Marble supplier

Reviews about Granite Depot

All (17)

Google (13)

Yelp (4)

Source: icon-google Google
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Lacy K

Date: 2023-10-17 23:25:11

We just had our quartz countertops installed this morning and had an amazing experience from beginning to end! Everyone is so nice and professional, and the work was done very fast. I will definitely recommend this place and use them for future projects.

Source: icon-google Google
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Hope Duncan

Date: 2023-09-06 00:15:34

I worked with Steven at this location, he was extremely helpful and knowledgeable. I am so happy with my new countertops, they are so beautiful! I would definitely recommend Granite Depot of Turkey Creek for any countertop needs!

Source: icon-google Google
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Kathy Mitchell

Date: 2023-12-05 19:21:40

Our experience with Granite Depot was excellent. Starting from the exemplary customer service from their sales staff, to the selection of our granite, to the install! They have a wide selection of granite in various price ranges, which made it straight forward, and easy for us to find the perfect granite for our new home. We couldn’t have asked for better service, or a more beautiful job! We highly recommend Granite Depot for anyone’s granite needs! Mike & Kathy Mitchell

Source: icon-google Google
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Sherri Hill-Whitaker

Date: 2024-08-23 20:21:24

NOT HAPPY! WOULD GIVE MINUS STARS BUT THAT IS NOT AN OPTION - HAD TO GIVE ONE TO BE ABLE TO POST THIS: Less than a month after the granite was installed it cracked at the sink. We called the instant we found the crack. They said they could fill it in with epoxy but it is a CRACK all the way across the granite to the wall. We were concerned about it possibly cracking more plus you can see it. Who wants to have cracked granite when you go to sell your house? They refused to replace it even went as far as to blame us for it. The area is an unusable area behind the sink so NO we did not crack it in any way. We are not rich by any means and the granite was a luxury we afforded ourselves and we are devastated and disappointed in how the owner treated us. We didn't spend our hard earned money on cracked granite and we do not want cracked granite as I am sure no one would. They are nice when they want your money but forget about it if you have an issue, your not worth their time. Our salesman was awesome. The owner will not stand behind his product or his warranty and would rather accuse a paying customer rather than take responsibility and do what is right.

Source: icon-google Google
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Derrick Ching

Date: 2024-08-24 00:58:30

This company is top notch!!! I would highly recommend this business to anyone. The level of professionalism is out of this world! On top of it all for the purchase for my new kitchen counter tops, it didn’t kill my wallet. Jessica did an amazing job. For any and all purchases I’d recommend her, she made the buying process quick and easy! Thank you again Granite Depot of Turkey Creek.

Source: icon-google Google
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Elizabeth Kindred

Date: 2023-11-07 00:05:05

What a fabulous experience! Starting with the sales rep, Amanda. Through the fabrication process with the owner Daryn. To Mike with the installation team. They made the process seamless. I would recommend them to anyone looking for granite countertops. ♥️

Source: icon-google Google
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Brandi Dorsey

Date: 2024-12-04 14:10:26

Amanda is the ONLY reason I purchased granite from this company. I went to another location and they were rude and pressured me. Amanda took the time to send photos of the granite and helped us select from there. She even drove to another location to take the pictures and send them to us in a timely manor. And since this location was further from our home, she met me half way to take the deposit. We will always return to this store in the future for more granite. She hands down is their best asset to the company!! Once we did the layout, Igor was AMAZING!!! He knew exactly how to match up the backsplash and the countertop so the colors would flow. Overall, I give the TURKEY HILL LOCATION ONLY a 5 star rating.

Source: icon-google Google
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Paul Mandel - W4PGM

Date: 2023-09-20 20:34:35

Extraordinary service from our first meeting until installation. Amanda was right with us through the entire process including all of our change orders. The installation team is the most professional that we had in any project ever. I would not hesitate to recommend the company and if the need arises, we will use you again. Amanda, Igor, and Josh and his dad you all were superior to any other top company that we have used. Thank you for a truly wonder experience and a beautiful top.

Source: icon-google Google
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Gary Wilkerson

Date: 2025-01-12 23:32:43

Amanda was a great help we went to turkey creek granite depot and she was very patient with us and answered all of our questions We love the granite that was installed in our kitchen thanks Amanda

Source: icon-google Google
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Maria Pavone

Date: 2023-02-06 14:49:39

Granite Depot found me my dream countertops. See Amanda Crawford-Napier for outstanding service. She really goes above and beyond to make your dreams a reality!

Source: icon-google Google
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Sam Laughlin

Date: 2023-10-18 16:21:07

We had new kitchen and bathroom counter tops put in with Granite Depot. Complete professionalism, great communication and a fair price. Really happy we chose them!

Source: icon-google Google
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Sean Morgan

Date: 2023-07-12 15:20:09

We are ver happy with out granite insulation. We had a small vanity top we wanted for our powder room. Amanda was very helpful in the pre installation process. The employee who came out to measure was very polite and professional. The installers did a great job, and again very professional. We will continue to come to them for our granite needs.

Source: icon-google Google
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Joey D'Andrea

Date: 2024-10-03 23:37:43

Buyer Beware. Project started Aug 20th and still not completed. One excuse after another. They can't even get us back on their own schedule to fix this eyesore. They will give you multiple pieces for back splashes and never mention it in writing or verbally until they arrive with the pieces to install. Apparently some of their products can be one-piece, so ask if that's important to you, don't make that assumption. Because if you think 5 feet will surely be one-piece. It's not. Not at least in this kitchen. 2 out of the 3 seams are "acceptable". One isn't even close.

Source: icon-google Yelp
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Maria O.

Date: 2023-02-19 21:35:00

Steven Lawson was our salesperson and he was very responsive and knowledgeable. We told him what we wanted and he laid out their available options. He welcomed us going to Stone Basyx (their supplier) to choose what we wanted. We enjoyed our experience at Stone Basyx and chose our granite. He gave us time to decide whether we wanted to use his business, which we did. The installation service was done quickly and completed within one day including a new sink. We are very happy with our new countertop and would recommend this business to anyone!

Source: icon-google Yelp
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Christopher H.

Date: 2025-01-04 22:13:22

Could improve on customer service follow up and proper measurements. I completed their survey with my concerns and never heard back. This was after I paid my invoice in full. I should have held back payment until they came with a proper fitting piece for my outdoor BBQ counter. I'm still pretty disappointed every time I look at it. They used a small filler piece at the joint and epoxy filler that turned yellow in the sun. Overall not happy.

Source: icon-google Yelp
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Natalya M.

Date: 2024-09-14 01:46:50

After I payed almost full amount they do not respond anymore to my texts and they did not install counters that was scheduled to be installed week ago. I am without kitchen since Sunday. Dishwasher unplugged, sink is removed and old couters are gone. Installation was scheduled for the next day on Monday five days ago. On Monday evening GD called me and told that installation will be this week for sure. On Thursday I recived a text from GD, they promised that installation will be today. I had to spend another day waiting for them. I did not hear from this company again. I am without kitchen for 6 days and have no idea when they will do their job that I payed for. Stay way from this company! I will change my review after they complete the installation. I hope they will.

Source: icon-google Yelp
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Matthew M.

Date: 2023-11-29 04:42:32

Sales person was great, the manager not so much.... We had 3 issues with them.... 1st issue, They damaged our walls removing old granite? Understandable.... 2nd issue, we personally went to a place they recommended and chose 2 slabs we liked.... After they cut them and installed 2 pieces of 4, I realized they cut it on the wrong side.... We had asked for the leather side and not the shiny side.... 3rd issue, they cut it to wrong size for over hangs .... Still dealing with this and the manager is saying, I gave you $500 off for cutting the wrong side.... They just want your money and have not heard back from them!!!

FAQ About Granite Depot — Based on Independent Research

What materials can I order a countertop from Granite Depot?

What types of spaces does Granite Depot fabricate countertops for?

What shapes of kitchen countertops does Granite Depot fabricate?

What countertop design styles does Granite Depot most often implement in Knoxville, TN?

What is the service area of Granite Depot?

What types of clients does Granite Depot work with?

Does Granite Depot have its own countertop fabrication facility?

Does Granite Depot offer any discounts on countertop fabrication in Knoxville, TN?

What is the price category of Granite Depot in Knoxville, TN?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Depot?

What is the fabrication and installation timeline for a countertop at Granite Depot?

How long does it take Granite Depot to prepare a quote for countertop fabrication and installation?

Does Granite Depot offer cutouts for sinks, cooktops, or other elements?

What guarantees does Granite Depot provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Depot. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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