About Granite Creations — Ranked №1 Countertop Fabricator and Installer in South Bend, IN
73.24
total score
The main rating value calculated from more than 30 indicators.
Exact value: 73.240747 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Creations, founded in 2008, ranked number 1 in South Bend, IN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Creations among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Creations: Total Score & Key Ratings
The Total Score of 73.24 out of 100 achieved by Granite Creations in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Creations has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.1 out of 5.
You can read detailed information and evaluations from our independent research of Granite Creations’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Creations directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Creations
For over 16 years, Granite Creations has provided exceptional service to residents of Mishawaka and the surrounding areas of northern Indiana. You can make an order with them for vanity countertops, bathroom sinks, shower stalls, kitchen and fireplace fronts, and more. Team members are professionals who provide high-quality service and quality results. They will walk you through the project in great detail and instruct you on the proper care and maintenance of your stone countertops. Installers have the knowledge, experience, and tools required to put up your countertops quickly and effectively. Picking slabs by hand offers the best possible quality and selection.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 25
Google
4.8
reviews: 24
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.099508 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Granite Creations as Very Good.
During our research, the staff at Granite Creations demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Granite Creations’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Granite Creations directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Granite Creations as Excellent.
The staff member from Granite Creations who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Granite Creations may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.3
Established
Company Age
Granite Creations is an established company, operating since 2008.
According to our research, Granite Creations has been in business since 2008, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Granite Creations directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Granite Creations has a dedicated office.
Our research revealed that Granite Creations operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Creations directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Granite Creations has its own production facility.
Our research revealed that Granite Creations operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Creations directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Granite Creations does not offer discounts for veterans.
Based on our mystery shopper research, we found that Granite Creations does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Granite Creations directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Granite Creations as Very Fast.
Our mystery shopper research revealed that Granite Creations quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Granite Creations is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Granite Creations during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Granite Creations.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Granite Creations as Standard.
Granite Creations requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Granite Creations may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Granite Creations.
Quote Time
2.3
Slow
Quote Time
We rate the quote preparation speed of Granite Creations as Slow.
Our mystery shopper research showed that Granite Creations took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Granite Creations in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Granite Creations.
Affordability
3.8
Below Average
Affordability
We rate the price level of Granite Creations as Below Average.
Based on our mystery shopper research, Granite Creations provided a quote of $110.07 per square foot for Calacatta Idilio quartz and $99.76 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $9180 for Calacatta Idilio quartz and $8320 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Granite Creations.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Granite Creations
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Countertop Installation
Granite supplier
Cabinet store
Reviews about Granite Creations
All (10)
Google (9)
Yelp (1)
Source:Google
Kathy Boester
Date: 2025-01-17 14:07:04
I highly recommend Granite Creations! I initially visited big box stores but decided to check out Granite Creations, expecting their prices to be beyond my budget. To my surprise, Randy showed me some excellent options at various price points. Although I didn’t have an appointment, Randy took the time to explain the different choices available. I was even more amazed to find that some of the options were more affordable than those at the big box stores. He also detailed the sealing process and showed me several slabs we could choose from.
I had the pleasure of working with Amy, who was incredibly helpful with my numerous questions and scheduling changes. I changed my mind several times, and Amy was quick to provide me with detailed quotes.
Chase and Sheldon handled our installation and were both professional and great communicators. They reached out the night before each appointment and arrived on time without fail. While working, they kept the area clean and were meticulous in their craftsmanship. As a result, my kitchen turned out beautifully, and I am so happy we chose Granite Creations.
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Source:Google
Larry Vaughn
Date: 2023-11-22 20:00:58
HIGHLY RECOMMEND! We had Granite Creations redo our kitchen counters and two bathroom cabinets/sinks with granite. They redesigned our kitchen and it now looks beautiful! Excellent service and craftsmanship!
Read more
Source:Google
Dustin White
Date: 2024-02-25 15:14:28
My wife and I had a great experience with Granite Creations for our new construction home. This group had great communication and did everything they said they would do. They showed up on time and did quality work. Their install crew was as good as they come. Professional and absolute work horses. We will definitely be using them for any needs in the future and highly recommend them!
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Source:Google
Nate Brown
Date: 2021-05-11 17:39:13
CJ & Sheldon were great!! Went over care and cleaning. Were an absolute joy to have in our house! Can’t wait to get the next room done!!
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Source:Google
Denny & Judy Wetter
Date: 2024-05-03 00:51:44
My first impression of Granite Creations was great…..helpful, professional, someone I wanted to do business with. Now that my kitchen counter has been installed nothing has changed. The installation crew was wonderful. I would highly recommend Granite Creations, they have slabs of product to choose from and a wonderful staff that is helpful selecting and installing your choice of material.
Read more
Source:Google
Chris Myers
Date: 2021-10-13 18:10:56
Randy and Amy, the owners, were fantastic! We love our new quartz counters. They look incredible and really brighten up our kitchen. From our initial consultation to the installation, everyone at Granite Creations were extremely courteous, respectful, and most importantly detail oriented. Our house was built in 1970, so they took great care to make sure everything was installed as perfectly as possible with our walls that aren't exactly straight. Thank you!
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Source:Google
Nick Kowalski
Date: 2022-05-13 22:09:50
Randy and Amy are the owners and wonderful people to work with. Their two installers, whose names I forgotten, were very clean and efficient, also wonderful men.
We highly recommend them all!
Read more
Source:Google
Kurt Etzkorn
Date: 2023-11-03 22:21:28
Outstanding family run business - Randy and Amy are very knowledgeable and care about the customer. Great attention to detail and quality. Chase and Sheldon did our tear out and install and were very professional and did a super job. They cleaned up meticulously after the tear out and were equally attentive to details with the install. Would highly recommend this business.
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Source:Google
Michael G
Date: 2021-08-15 00:23:26
Just purchased quartz counter top, customer service was "okay" through the purchasing phase. We ended up having to move the install date due to contractor and they were flexible with us. The reason I am giving 2 stars is because the cut of the counter was off. Leaving between 1/4" and 1/2" gap along a 6ft wall. Ended up costing us an extra $350 on the backsplash install. Contractors had to float the wall significantly creating an extra day of work.
We waited a week expecting a follow up call to see how we liked the counters and nothing... You would think after spending 7k you would get some sort of a customer service follow up to ensure we liked the counters and answer any questions. WRONG..
After reaching out numerous times to the Owners we didn't receive any follow up or attempt to make it right. In addition one of the corners of the counter in a high traffic area was supposed to be a 1" radius and they did a 1/4" leaving a hard corner to Charlie horse a hip or thigh.
The guys who did the install were great, very friendly and took pride in their work.
Ultimately we went with Granite Creations due to a $700 cost savings from the Granite Shop in Elkhart. Hindsight I would have paid the extra money and went there. The customer service we received from Granite Shop was significantly better along with their follow up even though we didn't by from them. Also Granite Shop offers you the option to layout your counters and determine where you want the seems. My wife stairs at a seem daily that she hates. This significantly takes away from the beauty of the stone.
I understand mistakes happening and we gladly would have worked through them. But getting zero follow up is unacceptable and bad business.
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Source:Yelp
Lillian E.
Date: 2023-11-03 22:22:10
Outstanding family run business - Randy and Amy are very knowledgeable and care about the customer. Great attention to detail and quality. Chase and Sheldon did our tear out and install and were very professional and did a super job. They cleaned up meticulously after the tear out and were equally attentive to details with the install. Would highly recommend this business.
Read more
Source:
FAQ About Granite Creations — Based on Independent Research
What materials can I order a countertop from Granite Creations?
During our independent research, we found that Granite Creations offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Granite Creations’s clients in South Bend, IN for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Granite Creations fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Granite Creations is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Granite Creations fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Granite Creations, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Granite Creations most often implement in South Bend, IN?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Granite Creations successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Granite Creations?
The company’s office is located at 4181 N Fir Rd, Mishawaka, IN 46545, but its work is not limited to just the city of South Bend, IN. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Granite Creations work with?
Like many participants in our rating, Granite Creations works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Granite Creations often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Granite Creations have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Granite Creations has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Granite Creations offer any discounts on countertop fabrication in South Bend, IN?
According to our research, Granite Creations does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Granite Creations may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Granite Creations in South Bend, IN?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Granite Creations. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Creations?
Yes, according to our research, Granite Creations offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Granite Creations?
According to our independent research, Granite Creations in South Bend, IN offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Granite Creations to prepare a quote for countertop fabrication and installation?
According to our research, Granite Creations in South Bend, IN prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Granite Creations offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Granite Creations performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Granite Creations provide for its work?
According to our information and industry practice, Granite Creations, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Granite Creations in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Creations. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Granite Creations is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Granite Creations know that you found them through the National Ranking Countertops Contractors!