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About Granite Castle — Ranked №1 Countertop Fabricator and Installer in Des Moines, IA
68.33
total score
The main rating value calculated from more than 30 indicators.
Exact value: 68.326024 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Castle, founded in 2011, ranked number 1 in Des Moines, IA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Castle among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Castle: Total Score & Key Ratings
The Total Score of 68.33 out of 100 achieved by Granite Castle in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Castle has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.86 out of 5.
You can read detailed information and evaluations from our independent research of Granite Castle’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Castle directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Castle
Thanks to the well-established work, Granite Castle offers the best combination of price and quality. They make a residential kitchen countertop. Business optimization and modern technologies guarantee long operational life. Natural stone products help to improve appearance of kitchen areas and bathroom. They emphasize interior individuality. The company's clients are not only owners of residential, but also commercial real estate. We are an aggregator https://countertopscontractors.com have added Granite Castle to our catalog. We recommend it as a manufacturer that you can rely on.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.3
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 16
Google
4.2
reviews: 15
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.9
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.860133 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Granite Castle as Very Good.
During our research, the staff at Granite Castle demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Granite Castle’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Granite Castle directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Granite Castle as Very Good.
The staff member from Granite Castle who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Granite Castle may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.9
Established
Company Age
Granite Castle is an established company, operating since 2011.
According to our research, Granite Castle has been in business since 2011, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Granite Castle directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Granite Castle has a dedicated office.
Our research revealed that Granite Castle operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Castle directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Granite Castle has its own production facility.
Our research revealed that Granite Castle operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Granite Castle directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Granite Castle offers discounts for veterans.
Our research revealed that Granite Castle provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Granite Castle directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Granite Castle as Fast.
According to our research, Granite Castle quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Granite Castle during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Granite Castle.
Deposit Level
1
Very High
Deposit Level
We rate the deposit level of Granite Castle as Very High.
Granite Castle requested a deposit of 100% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Granite Castle the details of their approach and reasons for this policy.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Granite Castle may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Granite Castle.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Granite Castle as Average.
According to our mystery shopper evaluation, Granite Castle provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Granite Castle.
Affordability
4.5
Low
Affordability
We rate the price level of Granite Castle as Low.
Our mystery shopper research revealed that Granite Castle offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $91.91 per square foot, while for Carrara Morro quartz, the price was $89.38. These prices fall into the Low category, making Granite Castle an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $7665 for Calacatta Idilio quartz and $7454 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Granite Castle.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Granite Castle
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Countertop Installation
Granite supplier
Reviews about Granite Castle
All (11)
Google (10)
Yelp (1)
Source:Google
Dan Hoffmann
Date: 2025-01-07 01:19:02
Edit: They were able to come out and do the template for the second chance. After about 2.5 weeks they were able to install the counters and everything turned out beautifully. The installation crew were extremely friendly and respectful of the worksite. They took care in their job and the slabs came out very well. Based of that encounter I would recommend.
Original: They were hired by Lowe's/Ceasarstone to install countertops. They called with only one date and timeframe in mind, which was because they were out of their normal area. Understandable. Less understandable is that they were a no call/no show for the template appointment. When I called to find out when they could come again, they said they would not come back out until there was another job in the area. While I acknowledge they were trying to help Ceasarstone out, they put their business on display and showed that they can't be trusted to follow through on agreed upon terms.
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Source:Google
Francisca Escoriza Gallardo
Date: 2015-10-30 16:51:25
We had a good experience with Granite Castle. They were professional and came to our home to measure the espace, even though two other popular places told us to measure the space ourselves!the delivery was as expected. Clean and professional. The counter top looks great. Good prices too.
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Source:Google
Misty Bauer
Date: 2018-10-17 21:10:30
We could not be more happy with Oscar, and his crew!!!! We went up on a Saturday which by the way was awesome. That they was open on a Saturday because most granite places are closed on the weekends. We walked in was greeted right away Oscar took us out showed us the slabs they had was very very helpful brought out a cupboard that was almost the same color as I was going with so I could have a better look at what each piece would look like with my color of my cabinets. we picked one of the edging that I wanted which was fantastic they came down to measure two days later put my deposit down four days later he sent me a picture saying they were working on it which I thought was great to see them working on it and that he took the time to send me a picture and let me know. Two-days after that he called me and asked me if they could go ahead and install it. Mind you we live an hour from Des Moines these guys come down installed it with an hour maybe an hour 20 minutes cleaned up after themselves took care of everything in my kitchen to make sure nothing was scratched just all-around these guys did amazing job very polite couldn't ask for anything better and I am very very pleased with the way my counters turned out amazing would highly recommend him in fact we're having them come back to do our master bathroom!!!! Thank you Osceola and your crew!!!!
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Source:Google
Roberto Mier
Date: 2020-10-10 03:44:31
An allaround good experience with Granite Castle and the personnel. The crew was very professional and experienced, and kept me updated with steps during the installation, as well as letting me know when there would be additional noise or smell when connecting pieces.
Would go with them again.
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Source:Google
Chris O'Brien
Date: 2018-07-03 12:54:07
We had Granite Castle install new counter tops in our home and my mothers house. Oscar and his crew did an absolutely fantastic job! The counters look great and the service was very professional and timely. Thanks again Oscar!
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Source:Google
Bobby Mason
Date: 2015-01-21 16:03:39
This place does a terrible job when it comes to customer service. I made an appointment to meet Adrian at 530 pm on a weeknight to have my wife and I look at options for granite. We arrived at 515pm waited inside, no one came, I went in the back, got one of the workers, we called Adrian, he told me he was on an install and could not make it....We drove over 50 miles to meet him. Needless to say we were ticked. On a positive note we did go to Iowa Countertops in Grimes. They were awesome! Stay away from Granite Castle....
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Source:Google
Jennifer Patt
Date: 2024-08-29 19:36:44
Very happy with the new countertop, beautiful work and fantastic customer service
Read more
Source:Google
Cherissa Rasch
Date: 2018-10-10 18:56:07
We called Oscar last minute needing granite countertops and he drove 2 hrs to meet with us. Brought samples and pics and even a video of huge slabs that he thought we'd like. We did! He measure and we had our counters installed 4 days later! WOW! Great family business and very professional. I highly recommend Granite Castle!
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Source:Google
Jessica Friend
Date: 2023-06-16 00:30:45
Granite Castle has been so great to work with. Everyone at Legacy Home Builders has nothing but positive things to say about their team. Highly recommend!
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Source:Google
William Reed
Date: 2021-12-13 18:17:44
I called and visited 3 other countertop installers before deciding on Granite Castle. They were quick, professional and competitive.
Oscar and his crew are the best!
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Source:Yelp
Wendy L.
Date: 2023-09-30 17:15:17
We chose Granite Castle when we were doing our home remodel this year. Oscar & crew helped with choosing a large quartz island & range kitchen countertop. Their prices were substantially lower & their efficiency/turn-around time was awesome. From measuring of the template to installation of the quartz was days (rather than the 6-8 weeks we were quoted at other places). They were friendly, helpful & professional. I was worried about the seam on our 13 ft island but their work is beautiful & you can't even see a seam! We couldn't be happier with the results & highly recommend Granite Castle!
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Source:
FAQ About Granite Castle — Based on Independent Research
What materials can I order a countertop from Granite Castle?
During our independent research, we found that Granite Castle offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Granite Castle’s clients in Des Moines, IA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Granite Castle fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Granite Castle is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Granite Castle fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Granite Castle, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Granite Castle most often implement in Des Moines, IA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Granite Castle successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Granite Castle?
The company’s office is located at 4552 E 50th St #100, Des Moines, IA 50317, United States, but its work is not limited to just the city of Des Moines, IA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Granite Castle work with?
Like many participants in our rating, Granite Castle works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Granite Castle often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Granite Castle have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Granite Castle has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Granite Castle offer any discounts on countertop fabrication in Des Moines, IA?
Yes, based on the results of our research, Granite Castle offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Granite Castle in Des Moines, IA?
According to the assessment of our independent rating, Granite Castle in Des Moines, IA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $7665$ at a rate of $91.91$ per sq. ft., and the cost using Carrara Morro quartz was $7454$ at a rate of $89.38$ per sq. ft. These prices turned out to be among the lowest of all companies in Des Moines, IA, which allowed us to categorize Granite Castle as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Castle?
Yes, according to our research, Granite Castle offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Granite Castle?
According to the results of our independent research, Granite Castle in Des Moines, IA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Granite Castle to prepare a quote for countertop fabrication and installation?
According to our research, Granite Castle in Des Moines, IA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Granite Castle offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Granite Castle performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Granite Castle provide for its work?
According to our information and industry practice, Granite Castle, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Granite Castle in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Castle. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
4552 E 50th St #100, Des Moines, IA 50317, United States
Congratulations! You’re on the right track
Granite Castle is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
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