Granite By Rafael
since 2001
Examples of works performed by Granite By Rafael
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About Granite By Rafael — Ranked №5 Countertop Fabricator and Installer in Santa Rosa, CA
total score
Exact value: 47.008788 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite By Rafael, founded in 2001, ranked number 5 in Santa Rosa, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite By Rafael among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite By Rafael: Total Score & Key Ratings
The Total Score of 47.01 out of 100 achieved by Granite By Rafael in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite By Rafael has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.38 out of 5.
You can read detailed information and evaluations from our independent research of Granite By Rafael’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite By Rafael directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite By Rafael
In his work on granite and quartz countertops, the proprietor of the firm, Jimenez Francisco, uses only stones of the finest possible quality, sourced from all parts of the world. One of the company's areas of expertise is in-house countertop fabrication, which combines the expertise of trained craftspeople with modern tools and machinery. Their experienced team of installers and measurers ensures that the end result will be excellent. Throughout every step of your countertop project, from slab selection to final installation, they will assist you.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 5
YELP
reviews: 16
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite By Rafael
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Bike Parking
Kitchen & Bath
Countertop Installation
Stone cutter
Reviews about Granite By Rafael
All (20)
Google (3)
Yelp (17)
O Mora
Date: 2019-04-25 14:01:50
Good place to find counter tops and remnants
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Gabby M
Date: 2021-05-06 06:44:09
Best place to go highly recommended They work so profesional You guys would not be disappointed I promise
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LEIGH CAVALIER
Date: 2024-05-01 16:00:26
My husband and I did a total renovation to our home this last year. Since the scope of our remodel was considerable, I spent enormous time and effort getting multiple bids for each component. We chose GB Rafael to make & install ALL our counters, which included the Kitchen, Powder Rm, 2nd bathroom & Master bathroom. Each member of GB Rafael's team was: Helpful, timely, a great value, great communication & professional from start to finish. We would hire them again in a heartbeat & recommend them to anyone who is considering new counters or anything that needed stone surfaces.
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Rachel S.
Date: 2025-05-29 19:02:58
GBR is amazing! Highly recommend. We upgraded our kitchen on a budget and went to GBR because we were interested in Caesarstone, but it turned out that wasn't the right solution for us. After exploring other affordable options, we almost didn't do new countertops at all; but at the last minute we found an inexpensive orphan quartzite slab that we loved at another shop. It was cheap not only because it was an orphan but also because it had some issues, including a giant fissure on the back, a deep vein on one side, and chipping along one edge. On top of that, it was on the smallish side. We took this problem to GBR. They arranged for the slab to be delivered to their shop and took very careful measurements of our kitchen. Then they did a wonderful job of talking us through all the challenges that this choice of slab brought with it -- but best of all, they suggested solutions and alternatives to make it possible to use it in our kitchen. GBR knocked it out of the park on the cutting and installation. The counters and island look perfect! They were even able to enlarge the top of the island a little from the size of the old one. We could not be happier with the results. They were a delight to work with and we will definitely work with them again if we do additional work to the house.
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Lisa S.
Date: 2022-03-09 00:29:53
I've known Francisco for a long time and recently brought him into a bathroom project I've been working on. They just installed the beautiful stone today and it looks amazing. My clients are thrilled as am I. I definitely recommend Francisco at Granite by Rafael.
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Kelly B.
Date: 2020-09-19 02:47:59
These guys are THE BEST!!! I first connected with them after I fell in love with a piece of marble that I selected for the kitchen counters in my cabin in the redwoods. Erdvin took all the time I needed to understand the design and installation procedure, as he did through the entire process. He and Francisco did a great job of measuring my new kitchen. I stopped by the shop and he showed me my piece and explained the decisions that had been made about cutting it to perfectly suit my project. The installation came off very nicely and my new kitchen is SO beautiful! Everyone along the way was very professional. GB Rafael is a wonderful resource.
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Uwe S.
Date: 2019-12-13 19:06:09
If you want a countertop installed on time (actually better than on time) and on budget this is the place to go. Small family operated business as it used to be. Very professional, quick and great results. It was a wet day when they came to install and they even brought floor coverings which they put down in socks! We didn't expect that. They had no problems with our IKEA cabinets, installed a sink brace I wanted and all of that took less than 3 hours. Yes, they do laser templates which results in a perfect fit. I couldn't find anything that's more than 1/8th off and we're talking seriously crooked walls here. Just to mention the spots where it's off are not the visible kind. Excellent job for a good price. I will recommend them to anyone who asks.
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Peter C.
Date: 2018-09-28 15:42:20
What a great experience, working with Granite by Rafael. All three of the brothers I worked with, Francisco, Mario and Giovanni, are very professional, careful, accommodating and pleasant men. They always paid attention to my requests, explained what they could do and what would be the best solution for my needs. They suggested I look through their remnants to see it they had a piece suitable for my small project, and with the help of the charming young woman who greeted me at their workplace, I found a beautiful piece of quartz. Using a remnant kept the price as low as I could get from a big box store, but instead of the out-of-town big box installer with scary reviews, I had this great team of fabricators and installers. And they had the countertop installed only 9 days after I first contacted them. I am a very satisfied customer.
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Jane E.
Date: 2017-03-08 21:56:46
One of the nicest companies to do business with. Ordered our granite for our coffee bar and it was ready in less than a week. Giovanni was so helpful and a real asset to this business. They make you feel like family. Their prices are fair and reasonable. Francisco returned all my emails quickly and was very accommodating. We will do business again.
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Greg T.
Date: 2016-07-08 18:18:08
We are really pleased with Granite by Raphael. I got estimates from about 6 local fabricators. I also contacted several of the big name fabricators on the "recommended " lists from the slab yards in town and most of them did not even return my calls. Only one of my quotes was less expensive (by very little) than Francisco ( yes, I was confused at first, but Francisco owns Granite by Raphael) and no other shop would even come close to how quickly Francisco and his guys turned our project around. Every other shop required 3-4 weeks after they came to create templates. Francisco told me it would be 7-10 days. And he ended up being able to do it more quickly. On top of that, we had a large enough slab (Carrara Marble) where we could cut a long run and return out of one piece. Other shops were not willing to do it in one piece because they were too concerned they might break it during delivery and install. Francisco had no concerns--he just knew he needed to take good care during delivery--and he did. Beyond his fair price, high quality work, and short turnaround time he has some great people working with him--and Francisco is a super nice guy to work with. I went in one day to discuss my project and spoke with Jovani for a while and he is both super knowledgeable and a really nice guy as well. All-in-all this was a very good experience and I will gladly work with them again if I have other projects.
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Liz L.
Date: 2016-03-29 19:01:43
We had a beautiful but complicated piece of green granite. Francisco and his team did a fantastic job, but their work was not only high quality, but also ahead of schedule. We recommend them very highly, and without reservations.
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Bob N.
Date: 2016-02-06 06:27:00
I'm a General Contractor and these guys install all my countertops. They come to template and days later the install happens as if they built it in place I have never had a bad experience with them. No matter what kind of sink you have weather it's a farm sink or an undermount they can help you out. No matter what the material or what edge profile you choose weather it's granite, marble quartz or manufactured stone the quality is top notch. I really can't say enough about this company. I highly recommend them to anyone and everyone!
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Raymond B.
Date: 2014-11-01 19:41:45
After visiting several local granite contractors & receiving estimates and timelines we were referred to Rafael. I was so happy to talk to someone who instantly made me feel like we met the person we were looking for. We were in the middle of a kitchen remodel and as most, did not look forward to templates being made after cabinet install to wait several weeks for counter tops. Rafael showed up the same day of cabinet install to make templates and fabricated and installed 6 days later! His price was very competitive and his work was superb. I met with Giovanni for layout and spoke with him even after install to discuss a matching granite window sill and he made the offer to take the time to drop what he was doing to come to the house while the tile was going in to measure and advise. You could spend more money and wait longer if you decide to use anyone else in town for a product that I could not believe would turn out any nicer than what we received. We highly recommend Rafael and his team!
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Darrin M.
Date: 2014-03-17 23:17:25
Rafael did fantastic work, reasonable and a pleasure to work with. He met every timetable and even met me in San Francisco (while bidding another job) to discuss my project. My project included a giant island (5' x 10') counters and a full backsplash in granite. All mitered edges and no seems - the counters are spectacular and everyone that comes by is wowed! My general contractor also said he'll now use Rafael. I highly recommend. Very happy. darrin
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Diane B.
Date: 2014-02-12 18:10:55
Excellent service, excellent installation, great turnaround, personable and reasonably priced.
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Gary S.
Date: 2013-12-19 18:22:35
Rafael is both a perfectionist and artist. His qualities flow to his employees. Before selecting a granite fabricator and installer, we learned that a fabricator's granite saw greatly determined their capabilities. Out of curiosity, I researched saws online. Rafael showed me their programmable saw with tilting table. He said it cost about $60,000, which the online research confirmed. Rafael demands perfection and invested in a saw that could produce the best outcome. Rafael's employee, Giovanni consulted with us before cutting the granite. We described all of our preferences regarding the final outcome. Giovanni listened extremely well and produced exactly what we wanted. He delivered amazing results. The edging is absolutely perfect. His seams are a work of art. Either side of each of our two seams have patterns that flow together. The granite we choose has a substantial amount of grain or flow, which increased the challenge. We are extremely pleased with the outcome. Also, the instillation completed when promised. Gary Smith
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Soraya G.
Date: 2013-11-25 04:54:42
I love Rafael's work very professional he will go to the next miles to get what you want. He did my Kitchen counters, he picked the colors that will much better with my kitchen style. If you are not happy he won't be happy, he like perfection!!!! Thank you Granite by Rafael Excellent jOb
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Sher R.
Date: 2013-03-03 08:03:10
I am remiss for not writing a review sooner. Rafael is a doll. He has great taste and while he is the owner - he is also the artist/installer. He understands the concept of a budget- You will get great work whether the job is big or small. He has an interesting showroom that gave me great ideas for when I do have more $$$$. Rafael is very talented and very professional. Don't let the location concern you as he is very close to the freeway. I love my wonderful counter and get tons if compliments. I can't wait until I can install more of his work.
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Tamerlane D.
Date: 2012-07-18 00:12:39
I cannot say enough good about this shop or it's owner!! Rafael was so easy and accommodating to work with when I rebuilt my home after a fire. He did two bathrooms and my large kitchen with 4 different stones (granites and marbles). He also did the counter top in my guesthouse in a composite material (Zodiac). He helped me choose the types of stone and allowed me to be part of the layout of the various countertops. He also provided me with the sinks for the kitchen and guest house with a significant discount- they are really good quality stainless steel and came with all sorts of goodies (cutting boards and stainless colanders). I also purchased the pot filler faucet through him at a great price. He is an honest, responsible and skilled stone worker/ business owner who goes out of his way to make certain you are happy with the outcome of your project. Too few of those folks around these days. Check him out, get a quote- I bet you'll be happy! (PS he did the McDonald Mansion remodel as well... must be good RIGHT?)
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Alice H.
Date: 2012-03-14 16:48:21
Installed my granite fireplace surround crooked and did not cut the hearth to the length that I specified. One of the bottom pieces of the surround was also a bit too short, but I let both cases slide since they weren't off by very much (hearth was a couple inches shorter than I asked for and the surround piece was about a centimeter too short and caused a gap between it and the other pieces). Also left one side of the surround improperly treated so that it is a different color than the rest of the surround. He explained that they forgot to apply a granite ager and that he would come back to fix it. It took multiple phone calls before he came back again to apply the first coat and he said he'd come back again to apply the second coat. After another month of calling and getting no response, I gave up. Two stars since the surround looks great, if you don't look too closely. Otherwise, it would be one star. Customer service was terrible and I wouldn't trust them to do any precision work.
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FAQ About Granite By Rafael — Based on Independent Research
What materials can I order a countertop from Granite By Rafael?
What types of spaces does Granite By Rafael fabricate countertops for?
What shapes of kitchen countertops does Granite By Rafael fabricate?
What countertop design styles does Granite By Rafael most often implement in Santa Rosa, CA?
What is the service area of Granite By Rafael?
What types of clients does Granite By Rafael work with?
Does Granite By Rafael have its own countertop fabrication facility?
Does Granite By Rafael offer any discounts on countertop fabrication in Santa Rosa, CA?
What is the price category of Granite By Rafael in Santa Rosa, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite By Rafael?
What is the fabrication and installation timeline for a countertop at Granite By Rafael?
How long does it take Granite By Rafael to prepare a quote for countertop fabrication and installation?
Does Granite By Rafael offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite By Rafael provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite By Rafael. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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363 W 9th St B & C, Santa Rosa, CA 95401