Granite by Design LLC
since 2009
Examples of works performed by Granite by Design LLC
Get a free estimate:
About Granite by Design LLC — Ranked №5 Countertop Fabricator and Installer in Charleston, SC
total score
Exact value: 72.794429 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite by Design LLC, founded in 2009, ranked number 5 in Charleston, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite by Design LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite by Design LLC: Total Score & Key Ratings
The Total Score of 72.79 out of 100 achieved by Granite by Design LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite by Design LLC has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.96 out of 5.
You can read detailed information and evaluations from our independent research of Granite by Design LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite by Design LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite by Design LLC
Granite By Design LLC is focused not only on the manufacturing and installation of countertop surfaces, but also on the implementation of other design solutions for kitchens such as tables, bar counters, and fireplaces. The company has successfully developed in this industry for more than 10 years and has lots of satisfied customers in Charleston and its suburbs. The head of Granite By Design LLC himself made a long and fruitful career in the field. His huge experience in working with marble, quartz, and other natural and engineered stones as well as his ability to recruit qualified staff ensure high quality, meeting deadlines, and reasonable order cost.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 84
YELP
reviews: 4
reviews: 5
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite by Design LLC
Small business
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Checks
Credit cards
Debit cards
In store shopping
In store pickup
Countertop store
Fireplace store
Countertop contractor
Reviews about Granite by Design LLC
All (21)
Google (12)
Facebook (5)
Yelp (4)
Michael Koon
Date: 2023-12-23 15:31:29
John and his team did a terrific job for us. We had to source a large quartz tabletop last minute when another company broke the piece we had ordered months earlier. John pushed our job through and got it done in time for the holidays. An outstanding customer service experience.
Read more
Chris Costa
Date: 2024-01-16 16:36:16
Remodeling a house is a very stressful experience, so anytime a subcontractor does what they say they're gonna do, when they say they're gonna do it, it's a pleasant surprise. Granite by Design did just that. Delivering quality product on time when we needed it. John and his crew were a pleasure to deal with. We selected the stone and basically, they did the rest. If only all subs were as good! We did 3 vanities, a pantry, and a kitchen with an island, one of which had a custom cutout for a soda draft arm. All installed in less than 4 hours. Well done!
Read more
Zelda Bryant, Realtor
Date: 2023-04-21 03:13:20
John Beale and the team did a great job on a property I was renovating. They replaced the kitchen and bathroom countertops with a beautiful quartz and cut and installed a leathered granite on the fireplace surround and hearth. Everything turned out beautifully!
Read more
Lindsay Smith
Date: 2022-01-24 17:56:24
Great service and communication followed by an incredible installation that looks flawless. Our cabinets were delayed for a few months so I was in constant contact with John and had to keep pushing our countertop installation. When we were finally ready, he prioritized our job so we could have a working condition as early as possible. Definitely highly recommended!
Read more
Carrie Johnson
Date: 2024-05-23 13:34:54
Had a wonderful experience with Granite by Design. Cindy was very knowledgeable and patient with the decision making. The installation was quick and we love our new countertops. We get so many compliments on them. Thanks Granite by Design!
Read more
Dorian Iribarren
Date: 2023-09-20 14:53:38
Granite By Design exceeded our expectations with their exceptional workmanship, transparency and outstanding team. They delivered exactly what we envisioned for our 1950 Avondale home kitchen remodel. Every detail, from the first call we had with John, to the countertop measurements by the owner was unique. The quote was on par with other local Charleston fabricators, we did our homework and these guys are the best in the business. The final in-person 3D marble design consultation made it so easy to visualize how our slabs would look in our kitchen. The technology they have on-site ensures their cuts are flawless and finely executed. First off, John was top-notch on the phone and via email. He was kind, genuine, and prompt. I felt at ease the minute he talked to us. John’s top priority was to deliver us with the vision and quality we wanted. What we loved about him was his honest feedback, quality service, and commitment to not cutting any corners (no pun intended). The installers were top-tier. Christian and his crew ensured every piece of stone and detail was perfectly placed. They were perfectionist - no other way to say it. He made sure everything was precise, a quality you rarely see in this business, which means so much to us. I can honestly say the install crew treated our marble like it was their home. Icing on the cake; our contractor walked into the kitchen after the waterfall islands were placed and said that this work was rare, not just anyone can do this! John went above and beyond to make sure everything was delivered ahead of schedule, even early in time for Father's Day, a special occasion that I had planned. In fact, the installation happened on our wedding anniversary where we celebrated by cooking just the two of us in our new kitchen. This team knows how to make life moments happen flawlessly and with the utmost care. They work to perfection. Our kitchen would not be a true masterpiece if we had not found them.
Read more
Rebecca Blackman Ramsay
Date: 2020-09-09 19:36:08
Jaime and the team and Granite by Design are hands down the easiest to work with! We have done more than 10 projects with him and he is always easy to communicate with, timely and has competitive pricing. - Rebecca @guesthousecharleston
Read more
Matt Henney
Date: 2024-06-21 13:58:15
We had a terrible experience with Granite by Design and would not recommend them. We hired them through our general contractor to fabricate and install our marble countertops and slab backsplashes. We purchased three full slabs from another supplier so we could match veining and create a seamless look. At their design center, we worked with Lea on the layouts to ensure we could visualize the final design, use our desired slab for the island, and ensure all pieces and veining would line up. We selected the layout, signed our waiver, and waited for our install date. Everything seemed great, and they were a pleasure to work with. While the install was quick and professional, we quickly realized they had cut the slabs completely differently from what we agreed upon. I don’t just mean minor variations, but completely mismatched veining, a different slab used for our island, etc. Wildly and obviously different. When we reached out to them to discuss why they didn’t fabricate according to our layout, Lea initially claimed there was no difference. When we showed pictures of the agreed-upon design compared to the final product, they insisted changes had to be made during the cutting process. Despite approving the design and signing the waiver, we never received a call about any changes before they cut up and essentially ruined our three slabs. It seemed like a shame to rip out all that beautiful marble, and we were up against other timelines, so I offered to split the cost of the slabs and was willing to take a credit for the rest of our project. They never responded to that offer, and we took our business elsewhere. While they waived the fabrication and install charges, we never received an apology or acknowledgment of their mistake from anyone at Granite by Design. They failed to fix their mistake and didn’t even attempt to make things right. I wouldn’t trust them with a major component of your home. This is the first and only review I've ever left.
Read more
Niren Kapoor
Date: 2023-11-22 02:11:31
I updated my kitchen and was referred to Granite by Design by my contractor. I am so glad I called them and spoke to John. John and his team did an amazing job and I’ve had multiple compliments about how wonderful the marble looks. John even helped me with marble selection and layout. It did take them several weeks to fabricate the marble but man was it worth the wait!
Read more
William Fagan
Date: 2024-02-21 13:33:40
Granite by Design is an excellent source for quality stone countertops and outstanding service. They are my "go to" countertop company in Charleston. It’s a pleasure to work with them from the selection process through installation. They always go the extra mile for us. We used them for all the countertops in our main house and carriage house, and I couldn’t be happier. Beautiful products, fair prices, great service. They’re nice people, which makes the process a pleasure. We’ll be back!
Read more
Morris Porter
Date: 2023-12-19 14:03:23
Granite By Design handled the fabrication and installation of the countertop on our wet bar! They did a great job and we couldn’t be more pleased with the workmanship and price.
Read more
Jeff Pulaski
Date: 2024-07-17 20:03:31
Granite by Design was absolutely fantastic. Cindy, the office manager, was top notch from understanding our needs to making sure everything was taken care of. The installation team was on time and very professional. There work was second to none. For any countertops, they are definitely number 1
Read more
Chris Marquez
Everyone at Granite By Design is friendly and responsive. From selection, to fabrication, to installation, they are true professionals.
Read more
Ray Waldrup
I had my GBD install new quartz counter tops and they removed my granite to be installed in my sons 1 BR condo in a small kitchen. They charged almost $1300 to cut one piece and install two other 27" pieces. we cut the existing bar down to counter height to create an eating area. when GBD did the installation, they did not create the 1 foot hangover. my son finally spoke to Jamie and he refuses to make it right. I would not use this company.
Read more
Michelle Marie
My dad is contractor so I know any kind of home improvement can end up to be a disaster. But this process with Granite by Design has been the easiest process in my home improvements. Cindy made picking out the product so easy not to mention fun. The installers are so professional and friendly and very efficient they got the job done quickly. You've got a lifetime customer here. Thank you for a job well done
Read more
Michelle Barton-Garrity
I could not be more pleased with the service, craftsmanship and dedication to service from the Granite By Design team. They were extremely helpful, always on time, and exceptionally courteous. Not to mention highly skilled! Everyone on the Granite By Design team was a pleasure to work with. My counter tops are beautiful! Thank you so much!
Read more
Jaime Huffman
Granite by Design did a phenomenal job on my kitchen island! They were on time, provided great customer service, and my island looks amazing. Thank you! I have had such bad luck with other local companies while redoing my home but you guys restored my faith! Highly recommend!
Read more
Rick H.
Date: 2023-12-13 13:03:46
We stopped by their shop one day, just to see what it would take to replace our worn-out quartz countertops. Though we were walk-ins, we were treated like VIPs, and when we found out how reasonable the cost was for exotic granite, we were ready, right then and there, to have them provide new countertops. It was much, MUCH lower than I thought it would be. About 40% lower. They installed the countertops yesterday, and they are so great to work with. You will not go wrong if you use Granite By Design for your stone countertops, whether for new construction or remodeling. Absolute recommendation
Read more
Priscilla L.
Date: 2023-06-28 00:45:56
What a professional, fair and talented group of people to work with! highly recommend using them for kitchens, baths of fireplaces!
Read more
Gerry S.
Date: 2022-02-23 18:53:39
Granite by Design just installed quartzite countertops in my kitchen today. From start to finish, everyone was professional, understanding, patient and simply the best. I absolutely love the stone I selected and know that it will be enjoyed for many years to come. A special note: John Beale, my contact person, could not have made this any easier for me. He stopped by as the installers were finishing the job to make sure that I was satisfied with everything. Now that's great service! I highly recommend working with John if you are in the market for new countertops!
Read more
Eran S.
Date: 2022-02-17 16:40:12
Unless you need a big job, you are wasting your time. Either way, I don't think that a company who doesn't take any job seriously is worth your while. The least you could do, is say that you are too busy. Not just disappear. Tried to get a quote from Lea the sales manager. Called a few times and stopped by. She was "going to send a quote" but never did. I figured before giving them a bigger job, let's see how they handle a smaller request. They failed miserably. Shame. I guess they're too busy. Cannot even imagine how it would have been it I let them do the entire kitchen...
Read more
FAQ About Granite by Design LLC — Based on Independent Research
What materials can I order a countertop from Granite by Design LLC?
What types of spaces does Granite by Design LLC fabricate countertops for?
What shapes of kitchen countertops does Granite by Design LLC fabricate?
What countertop design styles does Granite by Design LLC most often implement in Charleston, SC?
What is the service area of Granite by Design LLC?
What types of clients does Granite by Design LLC work with?
Does Granite by Design LLC have its own countertop fabrication facility?
Does Granite by Design LLC offer any discounts on countertop fabrication in Charleston, SC?
What is the price category of Granite by Design LLC in Charleston, SC?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite by Design LLC?
What is the fabrication and installation timeline for a countertop at Granite by Design LLC?
How long does it take Granite by Design LLC to prepare a quote for countertop fabrication and installation?
Does Granite by Design LLC offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite by Design LLC provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite by Design LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Granite by Design LLC for a Free Estimate
Choose the Way That Works Best for You!
Granite by Design, LLC, 108 Thomas Cary Ct, Charleston, SC 29492