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About Floor Works — Ranked №5 Countertop Fabricator and Installer in Tyler, TX
63.14
total score
The main rating value calculated from more than 30 indicators.
Exact value: 63.137527 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Floor Works, founded in 2011, ranked number 5 in Tyler, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Floor Works among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Floor Works: Total Score & Key Ratings
The Total Score of 63.14 out of 100 achieved by Floor Works in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Floor Works has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.15 out of 5.
You can read detailed information and evaluations from our independent research of Floor Works’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Floor Works directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Floor Works
Furniture can combine functional and aesthetical characteristics. Some materials are extremely resistant to negative impacts while they look gorgeous. Natural stones are such materials. Such countertops are installed in bathrooms and kitchens since they are not afraid of water, sunlight, or temperature changes. Floor Works is an expert in stone treatment. Contact managers to appoint consultation and order unique countertops that perfectly fit your premises. Employees advise on matching solutions for clients’ interiors. Workers fabricate countertops from several stone species. High quality and integrity are guaranteed.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.9
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 25
Google
5
reviews: 15
YELP
n/a
reviews: n/a
Facebook
4.8
reviews: 10
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.146819 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Floor Works as Excellent.
Our mystery shopper research revealed that the staff at Floor Works provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Floor Works’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Floor Works directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Floor Works as Excellent.
The staff member from Floor Works who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Floor Works may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.9
Established
Company Age
Floor Works is an established company, operating since 2011.
According to our research, Floor Works has been in business since 2011, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Floor Works directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Floor Works has a dedicated office.
Our research revealed that Floor Works operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Floor Works directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether Floor Works has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Floor Works operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Floor Works remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Floor Works directly for more information.
Veterans Discount
5
Yes
Veterans Discount
Floor Works offers discounts for veterans.
Our research revealed that Floor Works provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Floor Works directly to confirm the accuracy of this data.
Production time
1.4
Very Slow
Production time
We rate the production time of Floor Works as Very Slow.
Our research revealed that Floor Works quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Floor Works before starting a project.
Important:
Our evaluation is based on information provided by Floor Works during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Floor Works.
Deposit Level
2
High
Deposit Level
We rate the deposit level of Floor Works as High.
Our research found that Floor Works requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Floor Works.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Floor Works may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Floor Works.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Floor Works as Average.
According to our mystery shopper evaluation, Floor Works provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Floor Works.
Affordability
4.5
Low
Affordability
We rate the price level of Floor Works as Low.
Our mystery shopper research revealed that Floor Works offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $79.68 per square foot, while for Carrara Morro quartz, the price was $64.1. These prices fall into the Low category, making Floor Works an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6645 for Calacatta Idilio quartz and $5346 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Floor Works.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Floor Works
Small business
Curbside pickup
In-store shopping
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Checks
Credit cards
Debit cards
Free parking lot
In store shopping
Delivery
Flooring
Flooring store
Cabinet store
Carpet installer
Flooring contractor
General contractor
Granite supplier
Stone supplier
Tile contractor
Wood floor installation service
Reviews about Floor Works
All (16)
Google (11)
Facebook (4)
Yelp (1)
Source:Google
Savoyha Williams
Date: 2023-09-11 20:41:00
My husband and I are building our new home and we had the pleasure of working with THE GREAT Zane! And I must say, the amount of expertise and patience this man holds is astounding! Everything I wanted he brought it to life. Even when I couldn’t necessarily articulate my vision, he knew exactly what I meant. (Huge thanks to Caitlin as well, with Hunt Homes. She’s literally heaven sent!) I went in extremely nervous, thinking the process would be overwhelming. However, Zane made this experience for my husband and I so effortless and exciting. The business as a whole, is very welcoming and immediately makes you feel like family. You can expect a ton a laughs. I felt very heard and understood throughout our entire appointment. There wasn’t any pushing, if there was something I thought I would like and didn’t (which was rare lol because he’s THAT good) he was patient and suggested other options that were perfect! My husband and I look forward to any upcoming visits in the future here. Thank you again so very much, Zane!
Read more
Source:Google
Sarah Brantley
Date: 2020-04-24 19:34:22
I Love Floor Works! I worked with Lauren. She was amazing. She went above and beyond on all aspects of our home. I am so happy with all of our picks. If you are looking quality you found your store! Thank you Floor Works!!
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Source:Google
Lezlie Boyd
Date: 2024-05-17 00:10:15
From the moment I walked in to the business, I felt welcomed and valued. My experience with Kelly in picking out new countertops for my bathrooms was efficient, thorough, and she made it such a great experience! I highly recommend them!
Read more
Source:Google
Summer Borhani
Date: 2020-01-30 17:06:54
I LOVE LOVE LOVE my floors and granite! Also, the customer service here with help on the care of the floors and granite is outstanding, they will help anyway they can! Definitely recommend not only for quality work but for service!
Read more
Source:Google
ANN Hoover
Date: 2023-09-30 17:33:11
Zane is the best! I have used many competitors around town and Zane has quality advice, great selection, and solid pricing. Renovating a home would be so much easier if Zane was in every industry you need for your home project.
Read more
Source:Google
Mary McBrayer
Date: 2024-07-15 15:12:17
Kelly was such a pleasure to worth with. They made everything so easy and were extremely helpful to find what we wanted.
Read more
Source:Google
Drew Chambless
Date: 2023-02-08 00:13:11
Cory did a fantastic job helping my wife and I pick out carpet for our bedrooms and tile for our back patio. The installers were professional and did a fantastic job. I highly recommend them and will be using them for future projects.
Read more
Source:Google
Laurie humphries
Date: 2017-11-26 02:41:46
Floor Works in Tyler is great! I did a kitchen remodel and they were so wonderful to work with. They were very patient with me the whole time. Both Vicki and Zach spent hours with me picking out just the right granite and back splash. I also did a lot of price comparison and they beat all the other place I check. I highly reccomend them to anyone!
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Source:Google
Jimmy Mcclelland
Date: 2024-07-06 02:37:46
Brittany was awesome!! We were doing a total floor and kitchen backsplash remodel. Her knowledge of the vast products they had to offer is unparalleled. She listened to what I was looking for and made my decision making a smooth seamless transaction.
Read more
Source:Google
Fred Clause
Date: 2022-05-23 16:28:24
This is a great place for any type of flooring: tile, laminate, hardwood, or carpet. They also have granite. We're still in the selecting phase, but we won't be looking anywhere else.
Read more
Source:Google
Kelly Spurgin
Date: 2019-12-20 13:59:50
Floor Works was amazing during the building of our house. Zach spent hours with my husband and i picking out flooring, tile, backsplash, deco tile, granite and marble. He also was wonderful making suggestions for design layout. We would highly recommend floor works for your building or remodeling needs.
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Source:Facebook
Ann Marie Hoover
recommends
Zane is the best! He has solid advice and great products to offer.
Read more
Source:Facebook
Johnny Pittman
recommends
Fun family business environment * Great staff * Quality products at a competitive price * Amazing service with installation through the entire process.
Personally worked with Zach Intlehouse & Cory Schmoker and wouldn't recommend anyone else in the industry with my personal experience
Read more
Source:Facebook
Spencer Sutton
recommends
Absolutely pleased with the 5 star service. Prices are great. Quality installation. Love our granite countertops. Highly recommend!
Read more
Source:Facebook
Matt Sickles
recommends
We have used them twice in two different houses and could not be happier! We will be buying more when we redo our kitchen and bathroom tile flooring and counters in the bathrooms. Great prices too!
Read more
Source:Yelp
Jeremy L.
Date: 2025-07-21 01:01:57
We recently had carpet installed in our home and an outdoor countertop added to our outdoor patio by Floor Works in Tyler. Zane was an absolute pleasure to work with! He came out to assess the countertop installation and provided expert guidance, ensuring everything was perfect. The carpet installation team did an outstanding job, with great attention to detail. Zane went above and beyond our expectations, making the entire process seamless and stress-free. Highly recommend!
Read more
Source:
FAQ About Floor Works — Based on Independent Research
What materials can I order a countertop from Floor Works?
During our independent research, we found that Floor Works offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Floor Works’s clients in Tyler, TX for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Floor Works fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Floor Works is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Floor Works fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Floor Works, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Floor Works most often implement in Tyler, TX?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Floor Works successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Floor Works?
The company’s office is located at 2010 W SW Loop 323, Tyler, TX 75701, but its work is not limited to just the city of Tyler, TX. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Floor Works work with?
Like many participants in our rating, Floor Works works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Floor Works often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Floor Works have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Floor Works has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Floor Works offer any discounts on countertop fabrication in Tyler, TX?
Yes, based on the results of our research, Floor Works offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Floor Works in Tyler, TX?
According to the assessment of our independent rating, Floor Works in Tyler, TX falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6645$ at a rate of $79.68$ per sq. ft., and the cost using Carrara Morro quartz was $5346$ at a rate of $64.1$ per sq. ft. These prices turned out to be among the lowest of all companies in Tyler, TX, which allowed us to categorize Floor Works as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Floor Works?
Yes, according to our research, Floor Works offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Floor Works?
According to the results of our independent research, Floor Works from Tyler, TX quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Floor Works to prepare a quote for countertop fabrication and installation?
According to our research, Floor Works in Tyler, TX prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Floor Works offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Floor Works performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Floor Works provide for its work?
According to our information and industry practice, Floor Works, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Floor Works in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Floor Works. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Floor Works is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Floor Works know that you found them through the National Ranking Countertops Contractors!