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About Five Star Granite LLC — Ranked №7 Countertop Fabricator and Installer in Wilmington, NC
61.59
total score
The main rating value calculated from more than 30 indicators.
Exact value: 61.588833 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Five Star Granite LLC, founded in 2017, ranked number 7 in Wilmington, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Five Star Granite LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Five Star Granite LLC: Total Score & Key Ratings
The Total Score of 61.59 out of 100 achieved by Five Star Granite LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Five Star Granite LLC has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.08 out of 5.
You can read detailed information and evaluations from our independent research of Five Star Granite LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Five Star Granite LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Five Star Granite LLC
A small family business Five Star Granite LLC has more than 20 years of experience in the production of natural stone products in Wilmington. Qualified staff works mainly with granite, marble and quartz, providing a full service of manufacturing residential kitchen countertops as well as tabletops for bathrooms and vanities. Five Star Granite LLC implements many other projects, such as the fabrication of stairs, laying tile floors, installing fireplaces, and other works. The company's specialists also carry out repairs to existing surfaces, relating to most seams, cracks, chips, and undermount sink issues.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 6
Google
5
reviews: 5
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.078782 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Five Star Granite LLC as Excellent.
Our mystery shopper research revealed that the staff at Five Star Granite LLC provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Five Star Granite LLC’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Five Star Granite LLC directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Five Star Granite LLC as Very Good.
The staff member from Five Star Granite LLC who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Five Star Granite LLC may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.1
Emerging
Company Age
Five Star Granite LLC is an emerging company, established in 2017.
Our research showed that Five Star Granite LLC began operating in 2017, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Five Star Granite LLC directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Five Star Granite LLC has a dedicated office.
Our research revealed that Five Star Granite LLC operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Five Star Granite LLC directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Five Star Granite LLC has its own production facility.
Our research revealed that Five Star Granite LLC operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Five Star Granite LLC directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Five Star Granite LLC does not offer discounts for veterans.
Based on our mystery shopper research, we found that Five Star Granite LLC does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Five Star Granite LLC directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Five Star Granite LLC as Very Fast.
Our mystery shopper research revealed that Five Star Granite LLC quoted a project completion time of 4 days. This is the fastest possible time, placing them in the Very Fast category. Five Star Granite LLC is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Five Star Granite LLC during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Five Star Granite LLC.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Five Star Granite LLC as Standard.
Five Star Granite LLC requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Five Star Granite LLC may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Five Star Granite LLC.
Quote Time
2.1
Slow
Quote Time
We rate the quote preparation speed of Five Star Granite LLC as Slow.
Our mystery shopper research showed that Five Star Granite LLC took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Five Star Granite LLC in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Five Star Granite LLC.
Affordability
4.6
Low
Affordability
We rate the price level of Five Star Granite LLC as Low.
Our mystery shopper research revealed that Five Star Granite LLC offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $77.77 per square foot, while for Carrara Morro quartz, the price was $78.97. These prices fall into the Low category, making Five Star Granite LLC an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6486 for Calacatta Idilio quartz and $6586 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Five Star Granite LLC.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Five Star Granite LLC
Delivery
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
Countertop store
Service establishment
Reviews about Five Star Granite LLC
All (2)
Google (2)
Source:Google
Maria Casey
Date: 2019-12-02 19:52:49
Literally a five star service! From the very beginning when meeting with Tony at our home he explained their turn around time and my choices of granite. Once I decided which granite to go with they got the ball rolling immediately. Sara in their office was extremely helpful answering all my last min questions and cornating times. The whole process was a very professional and superb experience! And we absolutely LOVE our new granite countertops! Thank you Five Star Granite!
Read more
Source:Google
Thomas Reynolds
Date: 2022-03-21 21:39:15
Met "Paso "when he was working for a neighbor. He looked at our small bathroom sink. He suggested a quartz counter and sink that he had fabricated and the customer changed thier plans. Matched our tile and amazing price. I would highly recommend this company.
Read more
Source:
FAQ About Five Star Granite LLC — Based on Independent Research
What materials can I order a countertop from Five Star Granite LLC?
During our independent research, we found that Five Star Granite LLC offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Five Star Granite LLC’s clients in Wilmington, NC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Five Star Granite LLC fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Five Star Granite LLC is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Five Star Granite LLC fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Five Star Granite LLC, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Five Star Granite LLC most often implement in Wilmington, NC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Five Star Granite LLC successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Five Star Granite LLC?
The company’s office is located at 107-3 Village Rd NE, Leland, NC 28451, but its work is not limited to just the city of Wilmington, NC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Five Star Granite LLC work with?
Like many participants in our rating, Five Star Granite LLC works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Five Star Granite LLC often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Five Star Granite LLC have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Five Star Granite LLC has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Five Star Granite LLC offer any discounts on countertop fabrication in Wilmington, NC?
According to our research, Five Star Granite LLC does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Five Star Granite LLC may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Five Star Granite LLC in Wilmington, NC?
According to the assessment of our independent rating, Five Star Granite LLC in Wilmington, NC falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6486$ at a rate of $77.77$ per sq. ft., and the cost using Carrara Morro quartz was $6586$ at a rate of $78.97$ per sq. ft. These prices turned out to be among the lowest of all companies in Wilmington, NC, which allowed us to categorize Five Star Granite LLC as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Five Star Granite LLC?
Yes, according to our research, Five Star Granite LLC offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Five Star Granite LLC?
According to our independent research, Five Star Granite LLC in Wilmington, NC offered one of the fastest fabrication and installation timelines for a stone countertop — just 4 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 4 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Five Star Granite LLC to prepare a quote for countertop fabrication and installation?
According to our research, Five Star Granite LLC in Wilmington, NC prepared a project estimate within 4 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Five Star Granite LLC offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Five Star Granite LLC performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Five Star Granite LLC provide for its work?
According to our information and industry practice, Five Star Granite LLC, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Five Star Granite LLC in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Five Star Granite LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Five Star Granite LLC is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Five Star Granite LLC know that you found them through the National Ranking Countertops Contractors!