ES Countertops LLC
since 2001
Examples of works performed by ES Countertops LLC
Get a free estimate:
About ES Countertops LLC — Ranked №6 Countertop Fabricator and Installer in Springfield, MA
total score
Exact value: 53.475556 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
ES Countertops LLC, founded in 2001, ranked number 6 in Springfield, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included ES Countertops LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
ES Countertops LLC: Total Score & Key Ratings
The Total Score of 53.48 out of 100 achieved by ES Countertops LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — ES Countertops LLC has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.64 out of 5.
You can read detailed information and evaluations from our independent research of ES Countertops LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact ES Countertops LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about ES Countertops LLC
ES Countertops LLC works with engineered stone, granite and quartz. The staff of the company will find for you vanities and kitchen countertops. This business will focus on you even if you need only one countertop. Each client is important to the company. ES Countertops LLC is proud of its color range. Every week there are new colors and different variants of its combination. The company tries to find the best colors. Its managers will help you to choose the color that would fit your project. The staff of the company will manufacture a new countertop, and replace an old one.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 73
YELP
reviews: 12
reviews: 49
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of ES Countertops LLC
Onsite services
Wheelchair accessible parking lot
Accepts Credit Cards
Granite supplier
Cabinet store
Countertop store
Kitchen remodeler
Reviews about ES Countertops LLC
All (27)
Google (9)
Facebook (6)
Yelp (12)
Maureen Fitzpatrick
Date: 2023-06-22 14:08:08
We were put at ease choosing our countertops. They explained patiently the different types of counters. We were able to choose the quartz we wanted and are very HAPPY with our countertops! All personnel were great to work with and we’re so pleased with our new kitchen!!
Read more
Reza Shafii
Date: 2019-11-21 03:45:50
We recently finished remodeling our new house we purchased last year. We contracted ES Countertops for Kitchen and bathroom counters. They did an excellent job. Mike was a pleasure to deal with and he kept us on schedule and make sure everything was perfect. He made us samples when we needed to make a decision, came back and measured again when needed. He was extremely responsive and professional. We were very happy that we chose ES Countertops. They take pride in what they do, and pay attention to every little details. I highly recommend them.
Read more
Stiles Dunn
Date: 2024-09-26 13:53:58
Linda and her team are fantastic! I love the results and they did the job quickly. I am very happy! I will go back and also recommend them to anyone who needs stone for kitchens or baths!
Read more
Monique Duquette
Date: 2024-05-08 16:14:01
A friend referred me to ES Countertops and from the very first phone call with Lynda to the installation, it was smooth sailing. I purchased my home four years ago and installed a grey granite but could not afford a slab of granite for my island, so I put in a butcher block to get me through. Ready for an upgrade, I went down and had a consultation with Lynda. She was fabulous to work with. I informed her I wanted a bright white and timeless look. We settled very quickly on Quartz Bright White and I could not be more happy. It brightened my whole kitchen up, and made it look more modern and more functional than a butcher block. Lynda and her team are professional and on-point. Their prices are competitive with the market and are all-inclusive with install and tax. The whole process took a week from first phone call to final install. I highly recommend ES Countertops for your next project!
Read more
Matthew Moskey
Date: 2017-01-09 18:51:45
Mike, Ben & Team are a pleasure to work with. We have used them on every project granite related in our home and each one is spectacular. The most recent project was a custom Bar that they helped me design from conception to completion. It looks fantastic and I would highly recommend this company to anyone looking for a: Timely, reliable, professional granite company in the Massachusetts, or Connecticut Area. I have attached some pictures of the finished product. Thanks ES Countertops for the 5 Star Job!
Read more
Niels Christiansen
Date: 2023-02-20 20:40:27
As our new home build was dragging on during the covid and supply chain crisis of 2021/22 not only did ES Countertops come to our rescue with fast delivery and installation of our quartz kitchen countertop, they also did a flawless job. On top of this, as they do the cutting and polishing in-house, their price was 30 percent below the big box stores and other local and regional suppliers. It doesn’t get much better than that. Very impressive, thanks.
Read more
Maryna Maryna
Date: 2023-11-19 01:57:46
Just want to say thank you! You guys are awesome! To be able to do it so quickly, and be very flexible and responsive to our email. We got three Quotes. 2 were about the same and one the local one in Agawam where we live was about $5000 over! The details were precise! Awesome job! New York style like my husband would say! Just look at those details, every single line was connected. New York style! Whoever matched those details deserts, 10 stars! Than you for being very flexible!!!!
Read more
Mrs. Lahart
Date: 2024-03-22 13:43:36
We wanted to take a moment to express our sincere appreciation for the outstanding service provided by ES Countertops LLC. From the initial consultation to the completion of the job, every interaction with your team has been nothing short of exceptional. First and foremost, we were impressed by the professionalism exhibited by every member of your staff. From the office personnel to the technicians on-site, everyone conducted themselves with the utmost professionalism and courtesy. It was evident that they took great pride in their work and were dedicated to ensuring customer satisfaction. Furthermore, we were impressed by the level of understanding and ease of coordination displayed by ES Countertops LLC. They listened attentively to our needs and preferences, offering valuable insights and recommendations along the way. Their ability to coordinate seamlessly ensured that the entire process was efficient and stress-free for us. One particular instance that truly showcased their dedication to customer service was when we accidentally chipped our countertop. We were amazed when ES Countertops LLC promptly responded to our distress call and came in the very next day to address the issue. Not only did they arrive promptly, but they also efficiently fixed the counter, restoring it to its original pristine condition. Overall, our experience with ES Countertops LLC has been nothing short of outstanding. Their professionalism, understanding, and ease of coordination set them apart in the industry, and we would not hesitate to recommend their services to anyone in need of quality countertop solutions.
Read more
Brenda Kaselouskas
Date: 2024-05-28 16:50:52
This is my third time using ES countertops and I will keep coming back to them! They have the lowest prices and the best customer service. The timeline from deciding on the quartz I wanted to installation was a little over a week! I recommend them highly!
Read more
Crystal Lahart
We wanted to take a moment to express our sincere appreciation for the outstanding service provided by ES Countertops LLC. From the initial consultation to the completion of the job, every interaction with your team has been nothing short of exceptional. First and foremost, we were impressed by the professionalism exhibited by every member of your staff. From the office personnel to the technicians on-site, everyone conducted themselves with the utmost professionalism and courtesy. It was evident that they took great pride in their work and were dedicated to ensuring customer satisfaction. Furthermore, we were impressed by the level of understanding and ease of coordination displayed by ES Countertops LLC. They listened attentively to our needs and preferences, offering valuable insights and recommendations along the way. Their ability to coordinate seamlessly ensured that the entire process was efficient and stress-free for us. One particular instance that truly showcased their dedication to customer service was when we accidentally chipped our countertop. We were amazed when ES Countertops LLC promptly responded to our distress call and came in the very next day to address the issue. Not only did they arrive promptly, but they also efficiently fixed the counter, restoring it to its original pristine condition. Overall, our experience with ES Countertops LLC has been nothing short of outstanding. Their professionalism, understanding, and ease of coordination set them apart in the industry, and we would not hesitate to recommend their services to anyone in need of quality countertop solutions.
Read more
Louise Krieger
Thank you ES Countertops! We couldn't be happier with our new island top! We had been looking for a loooooong time, hearing a lot of "your job's too small", when we stopped by your West Springfield shop on a whim. Outside we found a remnant that was exactly the pattern and coloration we liked, and inside we found Lynda, Mike, and Todd, who made everything come together easily. They are knowledgeable, helpful, and responsive. Recommending ES Countertops highly!
Read more
Rob Roske
Had the guys install kitchen countertops and bar. Very professional and friendly. Would hire again
Read more
Doug Furkey
Horrible customer service. Blaming customer for install issues. Be careful.
Read more
Ashley Antoine
We recently had beautiful countertops put in by ES and we couldn’t be happier. They were personable, professional and did a phenomenal job! From the staff to the family who owns it, it was certainly a great team from start to finish! I highly recommend this company!
Read more
Meg Colleen
I had the absolute best experience with ES Countertops. They were quick with responding to any questions I had and worked with me on both my budget and tight schedule. I would HIGHLY recommend ES Countertops to anyone. I LOVE my new bathroom vanity. Thanks guys!
Read more
Matt M.
Date: 2022-03-04 16:56:23
Ben and Mike at ES countertops helped me so much when it came to re-designing my bathroom. It came out unbelievable. The quality and the craftsmanship was well above what I expected and My wife and I couldn't be happier with our new bathroom. I will post before and after pictures...... thanks again guys
Read more
Sheila B.
Date: 2022-01-27 23:55:04
We contacted them to see what they had for countertops. Professional staff, knowledgeable, responsive, but most of all the quartz countertop is beautiful!!
Read more
Gary L.
Date: 2020-04-09 19:09:01
Everything went great with my kitchen quartz countertop installation. Right from my first visit with Mike I felt that customer service was number one. The product I chose had a warehouse in Chicopee which allowed me to see the whole slab. Everyone from the showroom, to getting my kitchen templated to the installation was fantastic!! Thanks again to Mike and Linda and their entire team for a job well done.
Read more
Reza S.
Date: 2019-11-21 04:08:51
Very responsive, very professional and explain everything very clearly. Mike was great to work with. They measured a couple of times to make sure it is accurate. They kept the schedule, and their price was very competitive. We love our granite counters. I highly recommend ES Countertops!
Read more
Denise B.
Date: 2019-11-11 19:05:09
We had a wonderful experience with ES Countertops. Mike was very knowledgeable and helpful. He discussed the pros and cons of each type of surface, described the installation process and pricing. He even directed us to the place where the granite slabs were purchased, so we could choose the specific piece we wanted. He also alerted us to a good deal on a quartz counter, which we ultimately purchase. The people who came to install the countertops were prompt and professional. The counters looked great. In fact, we liked them well enough that a few months later, we decided we wanted a window sill and a half-door cap in the same material. Mike was able to make that happen as well. The kitchen is beautiful; we're thrilled with the results. We highly recommend ES Countertops. Denise and Art C.
Read more
Robert N.
Date: 2018-11-30 23:34:17
I went to PMI in Albany to pick out my stone. The web site said most people are there 10-15 minutes. I was there over three hours, Rebecca was awesome. I picked out my stone, then it was shipped to Mike at ES Countertops to make my counter tops. He came to my home, one hour from him to do our template and then he was back in a week or so to do the job. They were there when they said they would be and it took a little over three hours to completely transform my kitchen. We had tile tile tile and now I have granite granite granite and I love it. They did an amazing job! I LOVE my kitchen now thanks to them, they are the best. Don't go anywhere else, they work with PMI to get the stone you love and they are very patient! Thank you Mike!
Read more
Ginny C.
Date: 2018-10-03 15:52:29
After seeing ES Counterops name pop up on a couple of local Facebook forums, I decided to visit with them when I was having our small bathroom remodeled. They had a nice selection of stone at their building and Mike couldn't have been nicer or more patient with me as I was making my decision. Today he and his associate installed the sink top and I couldn't be happier. It looks exactly as I hoped it would. I'm happy to recommend ES Countertops to others and will definitely talk with them if we bite the bullet and remodel the kitchen!
Read more
Melissa M.
Date: 2018-02-12 01:11:50
I would highly recommend Mike and his team for your new countertops. I am very particular and had a hard time finding exactly what I wanted for my kitchen remodel. Mike was very patient, and provided me additional sources so that I could find exactly what I wanted. I'm so thrilled with the final outcome. "White Fantasy" quartzite.
Read more
Sean H.
Date: 2017-11-06 23:52:25
Nick and Sam did an exceptional job on the various projects done in my home. The new double vanity top, laundry room counters and the custom cut out and on site custom fabrication to the existing kitchen granite to facilitate a new farm sink came out phenomenal. Not only was the workmanship better than I could have hoped, their professionalism, knowledge and great communication made it a pleasure to work with them. I look forward to future projects with them!
Read more
Joe K.
Date: 2017-10-12 20:24:19
Amazing company - customer service and installation was top notch. They are the only countertop company that I use and recommend. I've used ES Countertop on several jobs, small and large, and I received the same high level service each and every time. I highly recommend them! Joe K.
Read more
Gary G.
Date: 2017-09-03 14:11:26
We could not be happier with our kitchen countertops installed by ES Countertops. Mike is so knowledgeable about the different products and really helped me figure out what would work best for us. They have a great selection to choose from and the installation team did an awesome job (our contractor even commented on the quality of the work).
Read more
Terri D.
Date: 2019-09-13 00:35:57
Very nice guy. Waited a long time to be able to choose my granite. I'd say overall I'm still Not happy. I've had one too many comments about the 'veins' in my bathroom vanity. Tonight a contractor said he'd have scrapped it and had them replace, so here's the review...and it's not a joke. Instead of cutting my sink where this very phallic vein was, they installed it into my bathroom. Turns out I'm just (what I can only assume) a pushover for one of their granite cutters' jokes. Yes. I did call. I did text photos. The girl there said it looked fine to her and she didn't notice anything. A year later people still comment when they use my bathroom. I'm not a satisfied customer. Why can't I post photos!!!!!!!! Where is that option?!
Read more
FAQ About ES Countertops LLC — Based on Independent Research
What materials can I order a countertop from ES Countertops LLC?
What types of spaces does ES Countertops LLC fabricate countertops for?
What shapes of kitchen countertops does ES Countertops LLC fabricate?
What countertop design styles does ES Countertops LLC most often implement in Springfield, MA?
What is the service area of ES Countertops LLC?
What types of clients does ES Countertops LLC work with?
Does ES Countertops LLC have its own countertop fabrication facility?
Does ES Countertops LLC offer any discounts on countertop fabrication in Springfield, MA?
What is the price category of ES Countertops LLC in Springfield, MA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from ES Countertops LLC?
What is the fabrication and installation timeline for a countertop at ES Countertops LLC?
How long does it take ES Countertops LLC to prepare a quote for countertop fabrication and installation?
Does ES Countertops LLC offer cutouts for sinks, cooktops, or other elements?
What guarantees does ES Countertops LLC provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on ES Countertops LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact ES Countertops LLC for a Free Estimate
Choose the Way That Works Best for You!
3 Century Way, West Springfield, MA 01089