About Empire Stone &Tile — Ranked №5 Countertop Fabricator and Installer in Moreno Valley, CA
31.52
total score
The main rating value calculated from more than 30 indicators.
Exact value: 31.517778 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Empire Stone &Tile, founded in 2020, ranked number 5 in Moreno Valley, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Empire Stone &Tile among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Empire Stone &Tile: Total Score & Key Ratings
The Total Score of 31.52 out of 100 achieved by Empire Stone &Tile in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Empire Stone &Tile has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 1.8 out of 5.
You can read detailed information and evaluations from our independent research of Empire Stone &Tile’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Empire Stone &Tile directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Empire Stone &Tile
Empire Stone & Tile is a construction firm that specializes in the producing flooring and countertops. They prioritize their clients' needs and ensure their pleasure. This countertop enterprise is operated by a family and cares deeply about its customers and their requirements. After looking into Google, the BBB, and many social media platforms, we finally decided that this countertop producer deserves a place in our directory of reputable countertop companies. People who have tried their countertop services have appreciated them, and the company has received numerous positive feedbacks.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
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Customer Feedback Score
4.4
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 8
Google
4.8
reviews: 6
YELP
3
reviews: 2
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
1.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 1.796296 out of 5.
criteria: 10
Staff friendliness
3
Good
Staff friendliness
We rate the staff friendliness of Empire Stone &Tile as Good.
According to our mystery shopper research, the staff at Empire Stone &Tile demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Empire Stone &Tile’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Empire Stone &Tile directly to better understand their approach to customer service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Empire Stone &Tile.
Unfortunately, we were unable to reach Empire Stone &Tile during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Empire Stone &Tile, but only indicates the absence of data. Empire Stone &Tile remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
1.7
Emerging
Company Age
Empire Stone &Tile is an emerging company, established in 2020.
Our research showed that Empire Stone &Tile began operating in 2020, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Empire Stone &Tile directly to confirm the company’s age.
Own Office
0
No Data
Own Office
We were unable to confirm whether Empire Stone &Tile has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Empire Stone &Tile operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Empire Stone &Tile remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Empire Stone &Tile directly for more information.
Own Production
5
Has Prod
Own Production
We note that Empire Stone &Tile has its own production facility.
Our research revealed that Empire Stone &Tile operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Empire Stone &Tile directly to confirm the accuracy of this data.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Empire Stone &Tile offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Empire Stone &Tile provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Empire Stone &Tile remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Empire Stone &Tile directly for more information.
Production time
4
Fast
Production time
We rate the production time of Empire Stone &Tile as Fast.
According to our research, Empire Stone &Tile quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Empire Stone &Tile during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Empire Stone &Tile.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Empire Stone &Tile as Standard.
Empire Stone &Tile requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Empire Stone &Tile may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Empire Stone &Tile.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Empire Stone &Tile.
Unfortunately, Empire Stone &Tile did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Empire Stone &Tile remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Empire Stone &Tile directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Empire Stone &Tile.
Unfortunately, Empire Stone &Tile did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Empire Stone &Tile, which is recognized in our rankings for other parameters. We recommend reaching out to Empire Stone &Tile directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Empire Stone &Tile
Online estimates
Appointment required
Countertop Installation
Tiling
Countertop contractor
Reviews about Empire Stone &Tile
All (3)
Google (3)
Source:Google
Ray Ojeda
Date: 2024-02-05 17:08:12
Martin his son and Octavio were not only kind and caring but professional to the tenth degree. Our counter tops went from a shabby white tile to a beautiful quartz design with an amazing border trim around all three counters. A new custom stainless steel sink just sealed off the beauty of our new installation. Along with a new glass tile back splash over the kitchen stove. Empire Stone promised a complete demolition and a finished product in just one day and man did they delivered. We know their are many companies to choose from but choosing Martin and Empire Stone, will not disappoint.
Ray. 👍👍👍👍
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Source:Google
Ana Perez
Date: 2020-12-11 20:48:19
Muy buena calidad de su trabajo es muy profecional y muy buen precio
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Source:Google
Sandy Luz
Date: 2020-12-15 04:52:44
Hard working and responsible person. Professional, and quality job!
Read more
Source:
FAQ About Empire Stone &Tile — Based on Independent Research
What materials can I order a countertop from Empire Stone &Tile?
During our independent research, we found that Empire Stone &Tile offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Empire Stone &Tile’s clients in Moreno Valley, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Empire Stone &Tile fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Empire Stone &Tile is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Empire Stone &Tile fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Empire Stone &Tile, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Empire Stone &Tile most often implement in Moreno Valley, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Empire Stone &Tile successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Empire Stone &Tile?
The company’s office is located at Bluegrass Ct, Moreno Valley, CA 92553, but its work is not limited to just the city of Moreno Valley, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Empire Stone &Tile work with?
Like many participants in our rating, Empire Stone &Tile works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Empire Stone &Tile often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Empire Stone &Tile have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Empire Stone &Tile has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Empire Stone &Tile offer any discounts on countertop fabrication in Moreno Valley, CA?
Unfortunately, during our independent research, we were unable to reach representatives of Empire Stone &Tile to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Empire Stone &Tile in Moreno Valley, CA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Empire Stone &Tile. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Empire Stone &Tile?
Yes, according to our research, Empire Stone &Tile offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Empire Stone &Tile?
According to the results of our independent research, Empire Stone &Tile in Moreno Valley, CA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Empire Stone &Tile to prepare a quote for countertop fabrication and installation?
According to our research, Empire Stone &Tile in Moreno Valley, CA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Empire Stone &Tile offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Empire Stone &Tile performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Empire Stone &Tile provide for its work?
According to our information and industry practice, Empire Stone &Tile, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Empire Stone &Tile in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Empire Stone &Tile. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Empire Stone &Tile is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Empire Stone &Tile know that you found them through the National Ranking Countertops Contractors!