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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 6
Richmond, VA City Rating: We have identified this city as the primary city for this contractor.

Empire Marble & Granite Co

since 1997

Examples of works performed by Empire Marble & Granite Co

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About Empire Marble & Granite Co — Ranked №6 Countertop Fabricator and Installer in Richmond, VA

58.49

total score

The main rating value calculated from more than 30 indicators.
Exact value: 58.494246 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Empire Marble & Granite Co, founded in 1997, ranked number 6 in Richmond, VA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Empire Marble & Granite Co among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Empire Marble & Granite Co: Total Score & Key Ratings

The Total Score of 58.49 out of 100 achieved by Empire Marble & Granite Co in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Empire Marble & Granite Co has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.44 out of 5.

You can read detailed information and evaluations from our independent research of Empire Marble & Granite Co’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Empire Marble & Granite Co directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Empire Marble & Granite Co

Empire Marble & Granite Co has been cooperating for 70 years. The company specializes in installing kitchen countertops from natural stone products. The business offers a great variety of colors, designы and 400 materials for countertops in the central Virginia area. The company provides turnkey services. First of all professional specialists will consult you by mobile and answer all your questions about countertops. Then they choose the best variant for you and deliver it to your house or office. Empire Marble & Granite Co-workers install countertops without dirt and scratches. If you need to install a new countertop, just call the company.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.4

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.440806 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

4.7

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

1

Very Slow

Deposit Level

3

Standard

Quote Time

1.7

Slow

Affordability

4.4

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Empire Marble & Granite Co

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Debit cards

Accepts Credit Cards

Marble contractor

Bathroom remodeler

Contractor

Countertop store

Kitchen remodeler

Masonry contractor

Building Supplies

Kitchen & Bath

Reviews about Empire Marble & Granite Co

All (13)

Google (8)

Facebook (3)

Yelp (2)

Source: icon-google Google
avatar

M. Snyder

Date: 2021-01-18 19:03:01

We had two small issues, none caused by Empire, with the granite countertop, that was installed by Empire. Todd was very helpful both times, sending out workers to get things taken care of. All the staff I had in my house was very courteous, professional, and all did a good job. They left the worksite at least as clean as they found it. I am so impressed with the customer service. This is definitely a good place to shop!

Source: icon-google Google
avatar

Eugene Brophy

Date: 2021-04-20 21:07:04

The entire Empire Team were great to work with. They completed our kitchen and bathroom renovations in budget, on time and with great finished details. We would recommend Empire and would use them again on our home projects.

Source: icon-google Google
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Bert Green

Date: 2020-06-09 20:23:20

Phenomenal local business that was extremely helpful with the project I was working on. Very knowledgeable and courteous, I highly recommend.

Source: icon-google Google
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John Baxter

Date: 2020-12-04 20:28:40

Great service

Source: icon-google Google
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Ryan Wallace

Date: 2023-12-14 18:31:44

Your driver is an idiot. 85 in a box truck in the left lane then shooting across two lanes to exit at parham

Source: icon-google Google
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Anna Kalo

Date: 2019-05-21 11:43:55

i recently refurbished my kitchen and a friend of mine recommended me this company. The results after their work left me speechless! i could never imagine my kitchen like this. you can see the hard work and the passion the workers have and the good quality of the products they use. They have reasonable prices and there is a variety of choices. All of them were very nice and willing to help me take my final decision as i wasn't sure in the beginning what to choose. I'm really grateful i chose this company and its amazing people. Thank you very much!!

Source: icon-google Google
avatar

Chanin Gilman

Date: 2018-07-31 00:23:51

A year before we actually ended up remodeling our kitchen, I visited Empire Marble and Granite. The salesmen there were completely welcoming and spent a good amount of time explaining stones and the stonework that Empire does. They even walked me through the workshop, and that was my favorite part. When it came time to choose stone fabricators, I looked elsewhere, but I quickly knew I really wanted Empire to do the work. Empire includes some finishing details that no one else seems to consider standard. Jeff was extremely patient and helpful in my waffling between soapstone and granite. As it turned out, he had one last piece of black soapstone on the day I was ready to pin down a choice. He took me to look at the stone and waited as I questioned and considered. To be honest, I was scared of soapstone, but with Empire's quality craftsmanship and warranty, I figured this was the time to try it. Paul showed up to measure for the template, and I could tell his extreme attention to detail was going to pay off. The two guys who came to install the stone pieces were very careful with our new floors and new cabinets. They spent a good deal of time gluing the seam and setting the stone carefully. It looked so fabulous when they were done! The sink cutout fit our undermount sink perfectly. I tend to hate on most people's use of caulk, but I must insist that I have never seen such a perfect caulking job in my life! We also purchased a couple of small slabs of the soapstone to use as trivets, and I am so thrilled with those, too. They are completely smooth and beautiful and so handy for hot items on our wood table. When I had a small problem with the counter stone--a problem most likely caused by the cabinets--Empire was persistent to make sure they came out to address the problem. I didn't even have to keep calling them myself. That was an especially nice touch, and they did a great job with the correction. All in all, I would highly recommend Empire's work as a countertop stone fabricator. They did an amazing job, and I loved dealing with them.

Source: icon-google Google
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Nancy Sundin

Date: 2021-03-21 21:55:40

I visited all the fabricators in the Richmond area and Empire was the clear choice for us. Their customer service was phenomenal. It was wonderful to work with Todd. He was never too busy to answer my questions, and he made me feel like I was the only customer he had to deal with that day.. All the guys that came out to measure and then to install, were punctual and courteous and did a marvelous job. I was very impressed with Empire. My countertops are beautiful, and Empire will always be our “go-to “ place for any future needs.

Source: icon-facebook Facebook
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Christi Rose Hart

recommends

I could not think of a better experience than the one we had with Empire who replaced our countertops. Every single person was professional, responsive and did an outstanding job. So happy with our new kitchen!

Source: icon-facebook Facebook
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Chanin Ashworth Gilman

recommends

Empire Marble and Granite did a fabulous custom job on the install of our new soapstone counters in our kitchen remodel. I can't say enough good things about the entire process. I totally appreciated the way I was treated every time I walked in the door for information, reassurance, and help with my waffling between soapstone and granite. If you want a truly custom job, Empire goes the extra mile. I didn't interview anyone else who smooths the underside edge of the counter as standard work. Even their caulk job is probably the best I've ever seen! And we love the small soapstone slabs we purchased from them for hot pads. When we had a small issue possibly from some cabinet settling, Empire was persistent to make sure they came out to fix the counter without me reminding them. That was extremely impressive.

Source: icon-facebook Facebook
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Caroline Hinnant Williams

recommends

We love the service we received and our stone that we chose. Thank you!!

Source: icon-google Yelp
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Cynthia M.

Date: 2019-09-12 23:14:44

Great selection of Quartz, marble and granite. They installed quartz countertops in our kitchen and they did a great job!

Source: icon-google Yelp
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Wayne S.

Date: 2019-04-17 03:28:02

We were introduced to this company through our builder. They handled all of the granite in our house and will be doing more in an outdoor grill area. Very pleased with their patience as we worked through the process and with the finished product. Jeff was our main point of contact and he is great. Knows his stuff and is enthusiastic about his work. The installers also did a very good job. Highly recommend them.

FAQ About Empire Marble & Granite Co — Based on Independent Research

What materials can I order a countertop from Empire Marble & Granite Co?

What types of spaces does Empire Marble & Granite Co fabricate countertops for?

What shapes of kitchen countertops does Empire Marble & Granite Co fabricate?

What countertop design styles does Empire Marble & Granite Co most often implement in Richmond, VA?

What is the service area of Empire Marble & Granite Co?

What types of clients does Empire Marble & Granite Co work with?

Does Empire Marble & Granite Co have its own countertop fabrication facility?

Does Empire Marble & Granite Co offer any discounts on countertop fabrication in Richmond, VA?

What is the price category of Empire Marble & Granite Co in Richmond, VA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Empire Marble & Granite Co?

What is the fabrication and installation timeline for a countertop at Empire Marble & Granite Co?

How long does it take Empire Marble & Granite Co to prepare a quote for countertop fabrication and installation?

Does Empire Marble & Granite Co offer cutouts for sinks, cooktops, or other elements?

What guarantees does Empire Marble & Granite Co provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Empire Marble & Granite Co. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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