Emerald Tile and Stone, Inc
since 1987
Examples of works performed by Emerald Tile and Stone, Inc
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About Emerald Tile and Stone, Inc — Ranked №3 Countertop Fabricator and Installer in Rocklin, CA
total score
Exact value: 69.320203 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Emerald Tile and Stone, Inc, founded in 1987, ranked number 3 in Rocklin, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Emerald Tile and Stone, Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Emerald Tile and Stone, Inc: Total Score & Key Ratings
The Total Score of 69.32 out of 100 achieved by Emerald Tile and Stone, Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Emerald Tile and Stone, Inc has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.95 out of 5.
You can read detailed information and evaluations from our independent research of Emerald Tile and Stone, Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Emerald Tile and Stone, Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Emerald Tile and Stone, Inc
Since its inception in 1987, Emerald Tile and Stone, Inc has been an unwavering presence in the realm of crafting exquisite stone marvels, particularly specializing as a distinguished producer of marble countertops. With a proud legacy as a family-owned establishment, the company has catered to the distinct stone and tile requirements of clients throughout the greater Sacramento area. Whether embarking on remodels or shaping visions into reality for new constructions, Emerald Tile and Stone boasts an impeccable record of turning design dreams into tangible, enduring works of art. Emerald Tile & Stone's artisans are licensed, certified, and extensively trained, leveraging their collective decades of experience to sculpt creations of timeless beauty.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 8
YELP
reviews: 16
reviews: 6
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Emerald Tile and Stone, Inc
Debit cards
Accepts Credit Cards
General Contractors
Tiling
Tile contractor
Tile store
Reviews about Emerald Tile and Stone, Inc
All (21)
Google (4)
Facebook (1)
Yelp (16)
Del G
Date: 2024-02-06 00:23:59
We were very pleased with the exceptional customer service that Michelle at Emerald Tile & Stone provided. The admin staff there are courteous and efficient. Most important of all, the work they have done at our house has been fantastic. We had them install a new hearth, mantel and stone from floor to ceiling for our new fireplace. The latest job they did for us was they came out on very short notice to repair/replace broken and cut tiles on our master bathroom tub. I would highly recommend Emerald Tile & Stone for all of your tile and stonework projects.
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Anne Angle
Date: 2019-09-13 21:22:17
This is a wonderful family owned business. I ordered new IKEA cabinets and appliances to renovate my kitchen! I hired Emerald Tile to do the initial demolition, which also included lowering a bar area, all eletrical and plumbing necessities. After cabinets were installed by IKEA, Emerald cut and installed a new quartz countertop and a brushed marble brick backsplash ! It was wonderful to watch these professionals at work. I was always informed as to the arrival times of the workers. I highly recommend this company and their outstanding workers. They genuinely care about the final product!
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Dee Leiker
Date: 2023-10-24 01:17:37
Great professional people! Recommend as the best for Taj Mahal! Super helpful and knowledgeable.
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Dale Huntington
Date: 2021-05-22 01:32:22
Real good, we love lunch .
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Charles B Hernandez Sr
I work for them and they do quality work.
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Matthew A.
Date: 2023-02-25 20:08:38
Matt and his team at Emerald Tile and Stone did a fantastic job in our kitchen. Matt was very professional along with his team. Jose is an artist with cutting and piecing together the stone. I would absolutely use them again.
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L. D.
Date: 2022-09-11 22:38:16
What a great family run business. Always responsive, professional, polite and respectful. Also always great workers and response. Highly recommended.
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Amanda M.
Date: 2021-04-10 14:56:17
We are thrilled with the outcome of our stone in 3 different areas of the house. The owner, Matt, was flexible with our shifting timeline, Victor was excellent with templating and installation. Thank you!
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Cindy R.
Date: 2021-01-16 05:00:38
First, I have to say how beautiful our countertop & backsplash look. I couldn't be happier. Matt came recommended by our cabinet builder, Phil. He was on time to meetings, always answered my questions, and was never annoyed at my many changes. All employees who came to our home were very professional, reliable, knowledgeable, and friendly. I have never worked with a company that comes to the house to make a template of the countertop, then fabricates it in their shop, and when it's delivered for installation......IT FITS PERFECT!! I just can't say enough about this process and the people involved. True professionals. I highly recommend Matt and his team. You will love the end result.
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Sandy H.
Date: 2020-09-03 19:36:30
I did an outdoor kitchen, which obviously involved plumbing, drain hook ups, natural gas hook up, electric, quartzite counters, etc. They also did the most beautiful ledge stone tile on 3 walls. Matt, Tim, John and Jose were always courteous, and ready to address any concerns I had. They were always on time, did a great job on clean-up, and made good suggestions. I've done so many construction/remodel projects with lots of different contractors, and I would put Matt and his team (along with MJB) at the top of my list.
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Larry G.
Date: 2018-11-29 21:17:01
I am a contractor in Davis. I have worked with Emerald Tile and Stone on several jobs now and I give them very high marks indeed. Communication, workmanship, and professionalism are all performed to a very high standard. The first job included floating stone shelves (yes - floating stone shelves). They didn't bat an eye. Michelle, Amy, José and the installation crew were all great. They were all very easy to work with, did an outstanding job and - as previously stated - communicated clearly and efficiently. As a remodel contractor I have enough problems. I don't need subcontractors to add to my problem list. Emerald Tile and Stone solves my problems, they don't create more. Oh - and they did this great work for a very reasonable price relative to other shops. Top notch crew.
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Darla A.
Date: 2018-11-27 16:08:50
Emerald tile and Stone...is more then just Tile and Stone. I was very happy to use them for my completed my kitchen remodel. Matt returned emails and in a timely manor. He was patient with me, as I made changes to the project on a whim. His staff was timely, courteous and knowledgeable! I am more then happy with their service and would highly recommend them to anyone for a remodel!
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Austin F.
Date: 2017-11-07 21:11:01
The best of the best. They cut and installed a marble fireplace hearth for my home and did an incredible job. Responsive, great pricing, detailed and quick follow up, and personable/professional installation teams. They even recommended us to a granite/marble source that specialized in leftover material and it saved us a huge amount of money on the marble. 10/10
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P A.
Date: 2017-02-25 22:48:33
This is as good as it gets - these guys are pros; they come when they say they will, they provide expert advice; they get in and get out and leave the place spotless; if there's ever a problem they bend over backwards to make sure they make it right; even if there's a question about who did what, they make it right. I've used them for marble showers, and tile back splash installation and they do a GREAT job. They will ALWAYS get my business, and are worth a premium (if there is one) over lower bids. I cannot say enough good about them - and it's only because it's true! Peter in Granite Bay
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Linda R.
Date: 2016-05-06 21:46:24
We had emerald tile do our remodel in our bathroom, it was a beautiful job...we are extremely happy with their work... Thank you again for trusting you guys to do an excellent job...we will be calling you again for any tile work...
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Robin B.
Date: 2015-11-14 00:05:22
So happy with our experience with Emerald Tile & Stone! They were very professional and courteous. They help recommend the most economic way to obtain the look we wanted to achieve and we could not be happier with their service and would recommend them to anyone looking for granite work.
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Cindy R.
Date: 2014-04-11 17:20:04
I was very pleased with Emerald Tile from start to finish. Their demo and installation teams were professional, friendly and always maintained a clean job site. The workmanship is beautiful. I highly recommend them for your counter top and back splash project.
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Frog W.
Date: 2014-03-14 17:38:10
Several years ago, Emerald Tile did a beautiful job on our remodel of the master bath and a large entry way floor. They were professional, courteous, and their work was gorgeous. The grout on the traveled areas of the entry way floor recently began to loosen. They came out within one week of my calling them to repair the grout at no charge. That is great customer service. I highly recommend this company. They have skilled craftsmen and they stand behind their beautiful product.
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Del G.
Date: 2025-06-03 23:50:34
We had used Emerald Tile and Stone two times in the last four years. Both times they did a good job, but the communication between them and us left much more to be desired. Also we observed the communication internally between the different departments was very poor and at times non existent! This last experience we had will be the last time we will ever call on Emerald Tile and Stone. We called to make an appointment to have one of their representatives come out to survey and measure for new quartz kitchen countertops and backsplash. We had a 9:00am appointment which we were ready for, but this time they not only did not show up, they never bothered to call! I called their office and they just said the rep was out in the field. I guess they have a ton of projects and can completely ghost repeat customers without worrying about their reputation. Either way, there is no way we would refer this company to anyone! They have no concept of customer service.
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Chase P.
Date: 2017-06-27 20:07:35
Like one of the other reviewers, I tried to give Emerald Tile a shot at my business for a very simple job but they failed to even return my call. I call on Thursday 6/22 and emailed pictures of the job but never heard back. I called back on 6/27 and asked why I have not heard back. I am under a time crunch and need this job done. The assistant, McKayla blamed it on being busy. I am sorry but a phone call to let me know you are busy and can schedule a time to see it soon would have been good enough for me so being busy is no excuse because that level of professionalism takes 2 minutes. I told her since I am under the gun, if I don't get some kind of call today or any kind of update, I will have to leave a bad yelp review or something. Now it gets better. Within 10 minutes, I get a call back from Matt who, instead of being professional, starts to blame me for their lack of return calls. He said that he just downloaded the pictures yesterday afternoon. Still, that is another day lost from downloading the pictures to returning my call. And he may have not returned my call had I not made the comment about Yelp. Then he goes on to tell me that he is going to decline my business and doesn't like the threats of bad reviews. This is a worthless company that is poorly operated from the top down. I don't care how great the work is. As an owner or contractor, you try to alleviate the situation, explain the delay in communication, and find a solution. You do not blame the customer and then decline the business. I am so happy to know business is going so well for them that they don't care if they upset customers.
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Jared P.
Date: 2016-06-13 19:38:34
Called them and set up an appointment for Matt to measure for some work at our "under construction" new home. Followed up the next afternoon to verify that he showed up for the appointment and left a message with the receptionist. I was told the message would get passed along, but I did not receive a call back by the following week. I contacted the foreman and he said no one showed up. Just another another contractor that apparently isn't looking for business. As a licensed real estate agent i know who i won't be recommending.
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FAQ About Emerald Tile and Stone, Inc — Based on Independent Research
What materials can I order a countertop from Emerald Tile and Stone, Inc?
What types of spaces does Emerald Tile and Stone, Inc fabricate countertops for?
What shapes of kitchen countertops does Emerald Tile and Stone, Inc fabricate?
What countertop design styles does Emerald Tile and Stone, Inc most often implement in Rocklin, CA?
What is the service area of Emerald Tile and Stone, Inc?
What types of clients does Emerald Tile and Stone, Inc work with?
Does Emerald Tile and Stone, Inc have its own countertop fabrication facility?
Does Emerald Tile and Stone, Inc offer any discounts on countertop fabrication in Rocklin, CA?
What is the price category of Emerald Tile and Stone, Inc in Rocklin, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Emerald Tile and Stone, Inc?
What is the fabrication and installation timeline for a countertop at Emerald Tile and Stone, Inc?
How long does it take Emerald Tile and Stone, Inc to prepare a quote for countertop fabrication and installation?
Does Emerald Tile and Stone, Inc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Emerald Tile and Stone, Inc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Emerald Tile and Stone, Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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4113 Monopoly Ct, Rocklin, CA 95677