Emerald Granite

We rate the staff friendliness of Emerald Granite as Good. According to our mystery shopper research, the staff at Emerald Granite demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category. Important: Our rating is based on the personal experience of our mystery shopper with Emerald Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Emerald Granite directly to better understand their approach to customer service.

We rate the staff expertise of Emerald Granite as Very Good. The staff member from Emerald Granite who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Emerald Granite may vary. We recommend contacting the company directly for more comprehensive information.

Emerald Granite is an experienced company, operating since 2006. Our research revealed that Emerald Granite began operating in 2006, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Emerald Granite directly.

We note that Emerald Granite has a dedicated office. Our research revealed that Emerald Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Emerald Granite directly to confirm the latest details.

We note that Emerald Granite has its own production facility. Our research revealed that Emerald Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Emerald Granite directly to confirm the accuracy of this data.

Emerald Granite offers discounts for veterans. Our research revealed that Emerald Granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Emerald Granite directly to confirm the accuracy of this data.

We rate the production time of Emerald Granite as Fast. According to our research, Emerald Granite quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently. Important: Our evaluation is based on information provided by Emerald Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Emerald Granite.

We rate the deposit level of Emerald Granite as Standard. Emerald Granite requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Emerald Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Emerald Granite.

We rate the quote preparation speed of Emerald Granite as Slow. Our mystery shopper research showed that Emerald Granite took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Emerald Granite in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Emerald Granite.

We rate the price level of Emerald Granite as Below Average. Based on our mystery shopper research, Emerald Granite provided a quote of $92.64 per square foot for Calacatta Idilio quartz and $82.04 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality. The total price for the finished and installed product measuring 83.4 square feet was $7726 for Calacatta Idilio quartz and $6842 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Emerald Granite.