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Tyler, TX City Rating: We have identified this city as the primary city for this contractor.

East Texas Granite & Marble

since 2008

Examples of works performed by East Texas Granite & Marble

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About East Texas Granite & Marble — Ranked №3 Countertop Fabricator and Installer in Tyler, TX

72.4

total score

The main rating value calculated from more than 30 indicators.
Exact value: 72.404044 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

East Texas Granite & Marble, founded in 2008, ranked number 3 in Tyler, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included East Texas Granite & Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

East Texas Granite & Marble: Total Score & Key Ratings

The Total Score of 72.4 out of 100 achieved by East Texas Granite & Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — East Texas Granite & Marble has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.08 out of 5.

You can read detailed information and evaluations from our independent research of East Texas Granite & Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact East Texas Granite & Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about East Texas Granite & Marble

Because of the specifics of application, quality serviceable countertops must resist moisture and temperature extremes. Tabletops from natural slabs are the most serviceable due to their physical characteristics. Stones do not swell or fade during service. Contact East Texas Granite & Marble to design custom furniture for your baths or dining rooms. The brand has an advanced facility to treat multiple stone species. Craftsmen are aware of all pitfalls of the tech process, which helps prevent countertop cracking and guarantee durability. The marble countertops cost comprises free room assessment and installation.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.076849 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

3.3

Established

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

2.1

Slow

Affordability

4

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of East Texas Granite & Marble

Small business

Delivery

Wheelchair accessible seating

Repair services

Service guarantee

Gender-neutral restroom

Wi-Fi

Free Wi-Fi

LGBTQ+ friendly

Transgender safespace

Checks

Free parking lot

Free street parking

On-site parking

Credit cards

Debit cards

In store shopping

Countertop store

Reviews about East Texas Granite & Marble

All (14)

Google (8)

Facebook (6)

Source: icon-google Google
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David Herndon

Date: 2023-10-16 14:52:29

East Texas Granite and Marble did a phenomenal job on my outside bbq and cook area. Laid a granite top for an eating table in that area. It's perfect and gets used all the time. Outstanding job. Actually was installed a few years ago and let me tell you the work they did was super pro.

Source: icon-google Google
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Melissa Defur

Date: 2019-10-15 17:04:46

Great customer service ! Super friendly and down to earth people!

Source: icon-google Google
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Arlon Tomes

Date: 2021-02-14 17:49:05

I have used them for a number of years on our new jobs and remodel jobs. Everything has been First Class! Very good to work with.

Source: icon-google Google
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Melissa Gilliland

Date: 2020-05-01 20:40:00

Highly recommend. The granite is beautiful. Fast, friendly and clean service. Very satisfied with the service and the counter tops. Great job guys.

Source: icon-google Google
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Jon

Date: 2021-07-06 20:08:00

Great prices, Great service, 1st class professionalism, and quality installation. Dont go anywhere else!

Source: icon-google Google
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Lynn Barker

Date: 2021-09-29 17:43:38

Great knowledge of the products and they were very helpful

Source: icon-google Google
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Chris51370

Date: 2018-10-29 17:13:38

Great service and great people

Source: icon-google Google
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Becky W.

Date: 2020-05-26 03:53:15

The folks at East Texas Granite and Marble are very efficient and helpful throughout the entire process. They also have a great selection of granite to choose from. The installation was completed when promised and our countertops look great. Highly recommend them!

Source: icon-facebook Facebook
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Aubrey Atkinson

recommends

Let me preface this and say, this review is long overdue. Lori took on our project September of last year. To say she was amazing is an understatement. I went to three other granite places in Tyler (one we’ve used before) and all were lacking in customer service and communication. Through my first interaction with Lori I found out they didn’t have enough soapstone at their yard for our project, but that we could find more from a granite yard in Dallas. The previous places I checked didn’t have soapstone at all. This is where the amazing communication and customer service came in. Lori actually took the time to personally contact 4 slab dealers and found out if they actually had soapstone as well as enough of it for our job. She also was able to get me pictures of slabs they had so that I could narrow down what granite yards we wanted to visit. The previous businesses I went to, either told me that’s not a stone I would want in the kitchen, or just gave me a slip of paper with websites for the slab yards. Which was fine, but there are TONs of granite yards and very few actually carried soapstone that was in stock. Lori saved this 7 month pregnant Mama, with a toddler, lots of time and sanity! Thanks to her, we were able to drive to Dallas and found our slab at the very first place she had recommended Now fast forward to install day. Her husband Jason and their other main installers were fantastic!! They communicated with me throughout the whole process to make sure everything was exactly how I wanted. Our Island is HUGE and they made the slabs match together perfectly. All that to say, they are the BEST in the ETX area and truly value their customers. Thank you so much to the ETGM team!

Source: icon-facebook Facebook
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Steve Oh

recommends

Honest, goes above and beyond to get the job done right. Great work. Highly recommend them.

Source: icon-facebook Facebook
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Lynn Whitaker Doyle

recommends

Another job well done! First time we have ever dealt with a contractor that runs on schedule and communicates well.

Source: icon-facebook Facebook
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Stacy Watts

recommends

Great service and great product!! We will definitely use them again if needed!

Source: icon-facebook Facebook
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Judy Green

recommends

The selections of granite are amazing, great christian atmosphere and professionalism. Love the work they do and the prices are unbeatable.

Source: icon-facebook Facebook
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Edd Hanson

recommends

Great Guys...Great Service!!! True Professionals!! They made my kitchen and baths look awesome and it was a smooth transaction. Thanks

FAQ About East Texas Granite & Marble — Based on Independent Research

What materials can I order a countertop from East Texas Granite & Marble?

What types of spaces does East Texas Granite & Marble fabricate countertops for?

What shapes of kitchen countertops does East Texas Granite & Marble fabricate?

What countertop design styles does East Texas Granite & Marble most often implement in Tyler, TX?

What is the service area of East Texas Granite & Marble?

What types of clients does East Texas Granite & Marble work with?

Does East Texas Granite & Marble have its own countertop fabrication facility?

Does East Texas Granite & Marble offer any discounts on countertop fabrication in Tyler, TX?

What is the price category of East Texas Granite & Marble in Tyler, TX?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from East Texas Granite & Marble?

What is the fabrication and installation timeline for a countertop at East Texas Granite & Marble?

How long does it take East Texas Granite & Marble to prepare a quote for countertop fabrication and installation?

Does East Texas Granite & Marble offer cutouts for sinks, cooktops, or other elements?

What guarantees does East Texas Granite & Marble provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on East Texas Granite & Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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