Distinctive Surfaces

Source: Google

Michael Kamis

Date: 2023-11-02 11:53:06

Just go anywhere else. They literally installed a piece of counter they broke during fabrication and epoxied back together. When confronted they denied it and said it was a natural fissure. I took photos of the slabs prior to fabrication that refute any possibility of this. Their next response was it is safe and meets industry standards. The only thing distinctive is a long history of poor business practices. I should have heeded the warnings in the other reviews.

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Source: Google

Meena Khalili

Date: 2024-01-11 21:19:22

Their team was professional and so kind during what was a difficult remodel due to a house flood. They even saw design opportunities to help make our kitchen island a *better fit* for our home! Our kitchen is the heart of our home and where our whole family loves to be now. We always get compliments on the island and countertop surfaces. Grateful for their professionalism and true expertise!!

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Source: Google

Claire Koerner

Date: 2024-04-18 22:05:47

We worked with West to get an additional countertop for some extra cabinet additions in our kitchen. The finished product is exactly what we wanted. The installers did a great job. They were prompt and very efficient. Highly recommend!

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Source: Google

Lisa Stallings

Date: 2022-02-24 13:42:32

AVOID DISTINCTIVE SURFACES - If you buy quartz from Distinctive Surfaces and it has a LARGE FLAW, they will NOT avoid that when they are cutting AND if they do NOT cut that quartz according to the layout, they will deny it and will ignore your calls and emails. Furthermore, if you return items, they will NOT put that money back on your credit card. They still owe us money after 2 months. Unfortunately, we made the mistake of using them and I wouldn't wish this experience on anyone. They made NO attempt to avoid a 42" flaw (see pictures) and the response we got from them was basically too bad. They make you sign a LONG contract stating you accept the quartz "as is" however, this is pure NEGLIGENCE, and their contract doesn't protect them in this case. This flaw WAS avoidable. A small flaw I understand but not this. In my case the flaw could have easily been avoided if it had been cut 1.5 inches different. They also did not cut the quartz according to the layout I signed off on, and now they won't fix the mistake. As you can see from the pictures, the veining on the upper right should be present to the right of the sink but it was cut off. They have ignored my emails to try to work this out, so I am having to write this review. It is clear the owner of Distinctive Surfaces, Christian Noesner, DOESN'T CARE ABOUT CUSTOMER SATISFACTION and won’t make things right if they make a mistake. Please don't support business, they don't deserve your money! This is just one of multiple issues that we brought to their attention, and they were unwilling to do ANYTHING about ANY of them. They don't take any personal responsibility for errors their employee's make and do not attempt to satisfy their customers. This speaks volumes about the integrity of Christian Noesner and his leadership. If you read the other negative reviews there is a COMMON THEME that his company, Distinctive Surfaces, doesn't try to resolve anything for anyone. In addition to the above, they did a poor job caulking the sinks. This would be a minor thing to fix BUT THEY SAID NO. There were some seams that needed to be buffed out better because they left in a rush BUT THEY SAID NO. We spent a lot of money with them and purchased so many countertops that they were there all day and ran out of time. We asked if they could work with us on getting a replacement piece for that bathroom where they didn’t exercise common sense when cutting it to avoid that 42” flaw and didn't cut it according to the layout BUT THEY SAID NO. They claim their employees did "everything that was instructed" for them to do which is a LIE since the countertop wasn’t cut according to the layout I signed off on. I will be reporting them to the BBB, other search engines, and review sites to help others not make the same mistake I did by choosing Distinctive Surfaces. I will also be reaching out to Arcadia and the interior designer who recommended them to let them know of our experience. Distinctive Surfaces will lose far more in revenue because of these reviews than if they had worked with me to make this right. That shows a lot of incompetence and a lack of integrity on the owner's part. I had to wait 3 WEEKS to get a response back regarding my initial complaint and only did after multiple emails and phone calls. We also have been waiting an additional 2 weeks for a response to my follow up email but since we had no response to this decided to write this review. My daughter has not been able to use her vanity for about 2 MONTHS since we can’t install her faucet or mirror until this is resolved. I ended up needing one more piece of quartz for a shower bench and purchased it from Michelle at Marble and Granite Specialties. The price was lower than at Distinctive Surfaces and the customer service was amazing. When I told her about the huge flaw on the vanity, she said “quartz is man-made and shouldn’t have flaws.” There was no contract to sign with them, and they made the process super easy. Save yourself a lot of headaches and avoid Distinctive Surfaces.

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Source: Google

Vicki Amick

Date: 2023-03-07 20:05:47

We truly appreciate our relationship with Distinctive Surfaces. The staff is super help and very responsive to us and our customers. Their counter tops are absolutely beautiful.

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Source: Google

Valerie Rowan

Date: 2024-05-08 12:45:39

We worked with West to replace our kitchen sink. We weren't having our counter tops replaced so we had to find a sink that would work with our current cut out. I emailed sinks to West that I was looking at and he told me if it would work or not. He was quick to respond and very helpful. We would use Distinctive Surfaces again.

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Source: Google

Brent Baston

Date: 2024-01-11 20:39:00

Distinctive services did our butcher block countertops in our laundry room they came out fantastic. The installers were super friendly, did a great job and were very tidy. Will definitely use them again when we update our kitchen.

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Source: Google

Brent Dohn

Date: 2024-01-12 05:33:33

I am a builder in Columbia and have used Distinctive Surfaces for the past ten years. Christian and wife Lauren run a fantastic operation. Construction can be difficult and many headaches are involved. Distinctive works hard to eliminate those headaches. Their final product can take on any of the other fabricators I’ve used in Columbia. The sales people take time to treat customers professionally during the selection process and that continues for the entire length of the project. Tad then measures the job with a laser, something most other fabricators don’t do, to ensure a perfect fit. This also makes it easy for the customers to then come in and pic what part of the slab they want where. The owner is involved on deciding seams and orientation. He has a very keen eye and makes it his top priority to have the job look its very best. Their turn around time is very reasonable and will work with you when schedules are tight. Customers and I are continuously pleased from start to finish. The final product is gorgeous and if any hurdles pop up Christian is quick to solve them. I highly recommend them and thank them for all they do. Side note - they do a lot of installs and because of that they have one of the best remnant selections in town!

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Source: Google

paycut2010 biggers

Date: 2024-04-04 19:58:51

Distinctive Surfaces did a fantastic job on our countertops in our new kitchen. We asked them to come back for a small job. This was to remove a double sink and install one single stainless steel sink. Communication was terrific. Scheduled it rather quickly and completed it. Very neat. Very professional. Would use them again in a heartbeat.

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Source: Google

Julie Mayes

Date: 2024-09-11 20:21:50

I wanted to hire Distinctive Surfaces to install my kitchen counter tops. I met with Courtney when I visited the showroom and thought everything would go smoothly because we were dealing with one company for every step of the process. Courtney did not delivery the initial estimate when she promised it (two different dates), and did not communicate with us regarding the delays. I lost all confidence in this business because of the poor customer service at this initial stage--the easiest stage. I went with a competitor that has already delivered a completed estimate and measurement appointment all completed at my first visit to the showrrom...a 20 minute transaction. Courtney took 3.5 days to deliver just an estimate.

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Source: Facebook

Joshua Goltz

I have been engaging with Distinctive Surfaces since February 2023. On March 8, templating of the approx. $20,000 job was complete. I was promised a fabrication window of 3-4 weeks. It's now been nearly TWO MONTHS since the templating has been completed and fabrication still has not commenced. They have been holding ~$9,000 as a deposit since the beginning of March. I am calling and emailing nearly daily to no avail. I was told the owner, Christian, would call me back days ago. Still silence. During this time, I've had to delay other trades on the job more than once, incurring additional fees. I'm about to lose one of the trades for another job due to their unprofessionalism. I am a real estate investor and have worked on many jobs and have never experienced negligence such as this.

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Source: Facebook

Greg Miller

Better communication skills would not recommend. I do not normally leave reviews but was not satisfied. Amanda was my sales person.

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Source: Facebook

Debbie Brown

Garry and Brian were great !!!!!! Quartz countertops look fabulous. Needed information given, courteous and prompt. Garry caught error made by the person that measured faucets and able to correct (will h measured). This would have been a costly error. Kudos to Garry and Brian.

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Source: Facebook

Tim Dempsey

Everything about our experience was exceptional. Sam was very responsive and helpful with the selection, measurement and scheduling. The installers were on time and did an excellent job on the installation. We recommend Distinctive Surfaces without reservation. We will not be using anyone else on future projects.

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Source: Facebook

Jennifer Lee Fletcher

Our company had a great experience working with Distinctive Surfaces for our last three remodel projects. Laura Kay can help you meet deadlines and work with any client budget. I highly recommend working with this company. (Also, shout out to Mackenzie who is also a key player in scheduling and project flow!)

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Source: Facebook

Ashley Smith Hulko

Our experience started out well with Blair (who is no longer there) then went downhill with the install. We wanted to replace our kitchen countertops with a quartz product. On install day, one countertop was cut to short, one was cut too long and the soap dispenser hole was missing. Only the longer countertop was installed that day. After the crew left we removed the plastic cover and we realized the countertop color/pattern was different than the sample. We had to follow up with Distinctive Surfaces the next day after not receiving a follow-up call from the company. After 3 weeks, the owner finally viewed the one countertop and reported that variation can still occur with quartz products even through we were told that quartz had very little variation. The owner never offered an apology for the inconvenience and bragged about how many jobs he had done in our neighborhood even implying about getting a difficult project completed with one of our neighbors by last name. After contacting two neighbors by that last name (coincidentally both used DS) and hearing their negative experiences, we realized that we needed to part ways with Distinctive Surfaces. By our due diligence our contact was cancelled, the one countertop was removed and our payment was refunded. I warn others that you may have a good experience but if you don’t, it can go really bad. I did some research after the lack of customer service and found out this is not Christian’s first business (Cosa Bella). Even though Distinctive Surfaces has a nice, convenient showroom it is not worth the time, money or hassle if the project goes bad. Do note, at least one of the positive reviews is an employee of the business; wonder how many other reviews are from employees/friends of the owner?

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