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About Desert Stone Concepts — Ranked №3 Countertop Fabricator and Installer in Gilbert, AZ
61.16
total score
The main rating value calculated from more than 30 indicators.
Exact value: 61.164503 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Desert Stone Concepts, founded in 2011, ranked number 3 in Gilbert, AZ in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Desert Stone Concepts among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Desert Stone Concepts: Total Score & Key Ratings
The Total Score of 61.16 out of 100 achieved by Desert Stone Concepts in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Desert Stone Concepts has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.82 out of 5.
You can read detailed information and evaluations from our independent research of Desert Stone Concepts’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Desert Stone Concepts directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Desert Stone Concepts
Since its founding in 2011, this firm has successfully met the growing demand for properly manufactured and installed granite countertops. DSC collaborates with a number of East Valley vendors to provide its customers with the latest in granite countertop design and material alternatives. Clients are assisted in selecting the most appropriate granite for their projects, and a wide variety of granite countertop choices are explained. On-site consultations and pricing estimates for new countertops are supplied at no charge. Details of the fabrication and installation are discussed and decided upon right there in the installation site.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 5
Google
5
reviews: 5
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.816933 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Desert Stone Concepts as Very Good.
During our research, the staff at Desert Stone Concepts demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Desert Stone Concepts’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Desert Stone Concepts directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Desert Stone Concepts as Very Good.
The staff member from Desert Stone Concepts who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Desert Stone Concepts may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.9
Established
Company Age
Desert Stone Concepts is an established company, operating since 2011.
According to our research, Desert Stone Concepts has been in business since 2011, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Desert Stone Concepts directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Desert Stone Concepts has a dedicated office.
Our research revealed that Desert Stone Concepts operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Desert Stone Concepts directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Desert Stone Concepts has its own production facility.
Our research revealed that Desert Stone Concepts operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Desert Stone Concepts directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Desert Stone Concepts does not offer discounts for veterans.
Based on our mystery shopper research, we found that Desert Stone Concepts does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Desert Stone Concepts directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of Desert Stone Concepts as Fast.
According to our research, Desert Stone Concepts quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Desert Stone Concepts during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Desert Stone Concepts.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Desert Stone Concepts as Standard.
Desert Stone Concepts requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Desert Stone Concepts may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Desert Stone Concepts.
Quote Time
1.5
Slow
Quote Time
We rate the quote preparation speed of Desert Stone Concepts as Slow.
Our mystery shopper research showed that Desert Stone Concepts took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Desert Stone Concepts in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Desert Stone Concepts.
Affordability
4.6
Low
Affordability
We rate the price level of Desert Stone Concepts as Low.
Our mystery shopper research revealed that Desert Stone Concepts offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $70.48 per square foot, while for Carrara Morro quartz, the price was $65.25. These prices fall into the Low category, making Desert Stone Concepts an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5878 for Calacatta Idilio quartz and $5442 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Desert Stone Concepts.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Desert Stone Concepts
Accepts Credit Cards
Small business
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
In store shopping
Delivery
General Contractors
Countertop Installation
Countertop store
Reviews about Desert Stone Concepts
All (5)
Google (5)
Source:Google
Jim Linyard
Date: 2023-05-30 12:37:22
Desert Stone Concepts did a great job with our Kitchen granite countertops. I was most impressed with the Owner's attention to detail and responsiveness. Always called/texted back within the hour and they showed up as promised (on time). They left the work area clean and threw away the necessary trash and excess materials. I would highly recommend them to any future potential customer. Thanks Brad and team!!!
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Source:Google
Tina Williams
Date: 2023-03-04 06:24:55
I am overly excited to provide a customer review for 'Desert Stone Concepts' Company. Brad, the owner portrays the character traits that every business owner should have. His company did nothing less than exceed my expectations with excellent Customer Service, coupled with the flawless delivery and execution of installing my beautiful and lasting countertops. I am so grateful for finding his company. You would not regret using Brad's company to install any type countertops that you may be in need of. Thanks Brad @ Desert Stone Concepts... I'm one happy customer!
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Source:Google
Erica Geib
Date: 2022-03-30 04:29:47
Brad was responsive, professional and helpful.
Read more
Source:Google
Cody Shumway
Date: 2023-05-15 23:30:01
Very happy with our countertops!! 😍 Great communication, reasonably priced and outstanding execution!
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Source:Google
Priscilla Alvarado
Date: 2023-05-29 15:58:01
Upon searching countertop installation had stumbled on Desert Stone and was able to get in touch with Brad the owner. Super helpful and answered all my questions! Stayed in communication which was important to me. His website was also helpful in starting on this whole process.
We ended up choosing from Arista Stone which Brad and his team were able to fabricate our countertops. He came out to my home did an estimate for us. Great reasonable pricing for us! Once we were ready for our final template, Robert & Brad came out to measure and made it fairly quick and simple.
Took about 2 weeks to fabricate and install! The look on the Quartz was done so well, especially the island! Beautiful veiny look and nice movement in all the cuts. Looks fantastic!!! Great job to your guys in their work!
Very happy with the turn around time and installers were professional and friendly.
We did opt out of backsplash as we had already another contractor for that specifically. Overall they did awesome!
So happy with the Quartz and traditional straight edged look, our kitchen looks beautiful! We're so excited for our new upgraded kitchen, Thank you Brad and your team!
Read more
Source:
FAQ About Desert Stone Concepts — Based on Independent Research
What materials can I order a countertop from Desert Stone Concepts?
During our independent research, we found that Desert Stone Concepts offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Desert Stone Concepts’s clients in Gilbert, AZ for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Desert Stone Concepts fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Desert Stone Concepts is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Desert Stone Concepts fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Desert Stone Concepts, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Desert Stone Concepts most often implement in Gilbert, AZ?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Desert Stone Concepts successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Desert Stone Concepts?
The company’s office is located at 1480 S Boulder St UNIT E, Gilbert, AZ 85296, but its work is not limited to just the city of Gilbert, AZ. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Desert Stone Concepts work with?
Like many participants in our rating, Desert Stone Concepts works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Desert Stone Concepts often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Desert Stone Concepts have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Desert Stone Concepts has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Desert Stone Concepts offer any discounts on countertop fabrication in Gilbert, AZ?
According to our research, Desert Stone Concepts does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Desert Stone Concepts may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Desert Stone Concepts in Gilbert, AZ?
According to the assessment of our independent rating, Desert Stone Concepts in Gilbert, AZ falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5878$ at a rate of $70.48$ per sq. ft., and the cost using Carrara Morro quartz was $5442$ at a rate of $65.25$ per sq. ft. These prices turned out to be among the lowest of all companies in Gilbert, AZ, which allowed us to categorize Desert Stone Concepts as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Desert Stone Concepts?
Yes, according to our research, Desert Stone Concepts offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Desert Stone Concepts?
According to the results of our independent research, Desert Stone Concepts in Gilbert, AZ offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Desert Stone Concepts to prepare a quote for countertop fabrication and installation?
According to our research, Desert Stone Concepts in Gilbert, AZ prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Desert Stone Concepts offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Desert Stone Concepts performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Desert Stone Concepts provide for its work?
According to our information and industry practice, Desert Stone Concepts, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Desert Stone Concepts in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Desert Stone Concepts. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Desert Stone Concepts is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Desert Stone Concepts know that you found them through the National Ranking Countertops Contractors!