DELORENZO Marble & Stone Surfaces
since 1980
Examples of works performed by DELORENZO Marble & Stone Surfaces
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About DELORENZO Marble & Stone Surfaces — Ranked №2 Countertop Fabricator and Installer in Torrance, CA
total score
Exact value: 67.023858 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
DELORENZO Marble & Stone Surfaces, founded in 1980, ranked number 2 in Torrance, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included DELORENZO Marble & Stone Surfaces among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
DELORENZO Marble & Stone Surfaces: Total Score & Key Ratings
The Total Score of 67.02 out of 100 achieved by DELORENZO Marble & Stone Surfaces in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — DELORENZO Marble & Stone Surfaces has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.71 out of 5.
You can read detailed information and evaluations from our independent research of DELORENZO Marble & Stone Surfaces’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact DELORENZO Marble & Stone Surfaces directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about DELORENZO Marble & Stone Surfaces
Since 1978, this locally owned and run company has had the pleasure of satisfying the requirements for stone and countertops in the South Bay area. Their showroom and manufacturing facilities are conveniently located in the same building, and they employ a highly skilled team of in-house designers and contractors. Using the digital design equipment, they can show the customer a visual rendering of their countertop before cutting slabs. They are experts in the manufacturing and installation of 3 cm quartz countertops, which are long-lasting and resilient.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 5
YELP
reviews: 40
reviews: 7
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of DELORENZO Marble & Stone Surfaces
Small business
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Appointment required
Checks
Open to All
Debit cards
Countertop Installation
Countertop store
Marble contractor
Natural stone supplier
Stone cutter
Stone supplier
Reviews about DELORENZO Marble & Stone Surfaces
All (45)
Google (4)
Facebook (1)
Yelp (40)
Taddao Chailangkarn
Date: 2021-07-29 04:24:54
No reason to go anywhere else. Period. Joe and Anne are simply the best. Best in class. We met with several kitchen counter surface vendors. And were headed down the path and completely committed to a particular stone. By referral from a close friend who does HIGH end cabinetry work, we met with Joe. Even behind his Covid mask, Joe was the real deal. Ann too. He gave us unbiased education on surfaces and the pros/cons of each surface. We went in a totally different direction, ordered the stone, and Joe’s install Team crushed. Not only do they have a great process, but their taste and knowledge of the business is impeccable. And pricing was solid. But more importantly, follow up and customer care is unparalleled. Work with them. You’ll be glad you did.
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Dar Ritter
Date: 2021-03-03 05:02:35
Beautiful selection and wonderful customer service.
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Manuel Murillo
Date: 2024-01-08 18:34:49
Top Shelf fabrication company
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Kent Carter
Date: 2019-12-21 06:26:47
We recently remodel our bathroom. DeLorenzo marble was a breath of fresh air. They were very professional to deal with. They have a great showroom. We needed a smaller piece due to only doing a bathroom counter. They had what we needed in stock. Mario came out and was a true professional in measuring our space. The install crew were wonderful as well. It was a great experience in a day when a true professional is hard to find. If you want a company who knows their business and will not leave you disappointed give DeLorenzo a call.
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Chalor Tapang
Very nice
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g g.
Date: 2022-08-02 20:29:02
I am extremely happy that I chose Delorenzo to do my countertops. I wanted Quartz from Cambria and Ann helped me pick out the perfect one. The whole team were wonderful to work with. The guys that came to my house to take measurements and installed were all respectful of my home. I wouldn't hesitate in using them.
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Laney K.
Date: 2022-04-20 23:59:58
Didn't even purchase from Delorenzo but Joe was extremely kind in helping me with a countertop issue I was having. He took the time to explain how I can try to perform maintenance on the countertop myself. I definitely will reach out to them when I need to purchase countertop. Best customer service! Thank you Joe. Highly recommend.
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George N.
Date: 2021-07-31 15:32:28
Everyone I dealt with from Delorenzo was really a pleasure to work with. Antoinette was very helpful in the selection of countertop. The person that came out to measure was super nice and helpful. Installation went perfect. Highly recommend.
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Taddao S.
Date: 2021-07-29 04:22:58
No reason to go anywhere else. Period. Joe and Anne are simply the best. Best in class. We met with several kitchen counter surface vendors. And were headed down the path and completely committed to a particular stone. By referral from a close friend who does HIGH end cabinetry work, we met with Joe. Even behind his Covid mask, Joe was the real deal. Ann too. He gave us unbiased education on surfaces and the pros/cons of each surface. We went in a totally different direction, ordered the stone, and Joe's install Team crushed. Not only do they have a great process, but their taste and knowledge of the business is impeccable. And pricing was solid. But more importantly, follow up and customer care is unparalleled. Work with them. You'll be glad you did.
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Jonathan D.
Date: 2021-03-08 22:21:01
Thanks. Picks up the phone. Professional and helped refer me for a job they couldn't do
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Liz M.
Date: 2021-02-03 18:01:42
De Lorenzo Marble fabricated and installed our new Caesarstone countertops in our kitchen and two of our bathrooms. They did an amazing and superb job! We could not be happier!
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Wayne W.
Date: 2021-01-15 17:43:00
Our contractor suggested that we use DeLorenzo Marble and Stone located in Torrance, Ca. We decided to visit the showroom just before the COVID lockdown early 2020. We were greeted by Joe DeLorenzo the owner who helped us with countertop selection. He took his time explaining the different stones and provided us with samples to take home. The lockdown was initiated shortly after our first visit. After shutting down our two bathroom remodels until the Summer 2020, we completed both bathrooms recently using Joe and his very professional team. From Jason who takes the measurements to the installers ( Joe and Luis) who are careful in their work we couldn't be happier. It is always refreshing when you find companies that take pride in their work.
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Cathy C.
Date: 2020-10-20 19:14:29
I was recommended to Delorenzo from a Cambria rep and I'm so happy I took her advice! Mario was awesome and everything went very smoothly from choosing the stone to measuring to the installation....especially considering I did this during Covid! I couldn't be happier with my new kitchen counters. Thank you to everyone at Delorenzo for making a very stressful time stress free!
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Sue R.
Date: 2020-09-10 16:28:54
I highly recommend Delorenzo Marble. Mario arrived in a mask and was very meticulous with measurements and explaining the process for the new Cambria quarts countertops, island and window sill. Installation, by Joel and Luis went smoothly. Joel was very knowledgeable, and took time to answer my many questions during the installation. Both Joel and Luis took their time to ensure everything was as precise as it could be in a home that is over 60 year old. This is a family run business that takes pride in providing excellent customer service. It was a pleasure to work with Mario, Antoinette, Joel and Luis. On another note, the matte finish on the Fairborne quartz is stunning!
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Dianna G.
Date: 2019-03-12 22:30:11
If you want excellent quality of Marble, this is the place to go. I love, love, love my kitchen. I checked with a lot of companies and this company is by far the best. I highly recommend Delorenzo. Remember, you pay for what you get. Everything Antionette said was on point. The family is just so darn professional and very good at what they do. Don't take my word for it, go to their showroom and see for yourself. Everytime someone comes to my house, they say my kitchen looks EXPENSIVE and breathtaking. This is exactly what I want people to say. I want my fireplace done now.
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Salvatrice D.
Date: 2019-01-04 04:49:04
Delorenzo marble installed my countertops and island in our new kitchen. They are very knowledgeable in al areas from helping us choose the right materials for our space to installing the material with perfection. We constantly get compliments on our beautiful kitchen. Thank you Delorenzo marble for a job well done!
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June K.
Date: 2018-09-18 17:44:28
I had my countertops installed by them yesterday and they look stunning and the fit is perfect. Delorenzo's top concern is customer satisfaction and they have all the means to make sure the job is done right; all consultation, state of the art measuring and fabrication and installation is done by them so they maintain full control of the entire process and they ALWAYS address any questions and concerns. This has been the most relaxing and pleasant experience and their installers were so courteous, professional and did such an excellent job and did not damage any of our cabinets...not a single scratch nor mark. This company truly takes great pride in their work from beginning to end. Thank you so much Mario, Antoinette, Joel and Richard!!
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Anna E.
Date: 2018-09-15 20:37:32
We highly recommend Mario&Co for countertop installation. They specialize mostly in 3cm quartz and work with the best quality products available on the market. They did a wonderful job with our Cambria kitchen countertop. They also have a really nice showroom/workshop in Torrence where you may or may not see state of the art equipment in action (CNC saw/waterjet anyone?). Special shout out to the installation team, who were very professional in handling our complicated project. The seam they executed on white quartz is nearly invisible.
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Renee J.
Date: 2018-05-15 17:58:44
I am extremely happy with this company, and have been recommending them to all of my friends!!! I went to their showroom in Torrance to see the different types of Marble, and stones they have. They have huge slabs there, which allowed me to see exactly what I was getting. It's hard to know what you are getting when you only have a little 4x4 sample. I went there thinking I was going to get one particular Cambria stone, but once I saw a full slab of "Torquay" by Cambria, at their showroom, I fell in love with it. When they came to my house to measure, they brought all sorts of instruments, and machines with them that I have never seen before, to measure, and insure the cut of the stone would be the exact sizes needed. They gave me a date of installation, and stuck to that date. The workers took the time to set up properly, protecting my hardwood floors, and cleaned up behind themselves, which you don't see very often nowadays. They did an amazing job! Their level of professionalism, and craftsmanship is something you don't see much of these days. You can see that they take pride in what they do. I can't say enough great things about them!!!
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Leine M.
Date: 2018-03-30 19:13:16
Just finishing a kitchen remodel with a completely disorganized contractor. After waiting 4 weeks for my countertop, the day they are installing it, I discover that it's the wrong material. Mario, from Delorenzo marble, saved the day by getting the right material in, fabricated, and installed within 1 week. He did this out of kindness because this was not his mistake or responsibility. His installers were friendly, prompt, and left the job spotless. I would recommend this business without hesitation. Mario was pleasant and professional from start to finish. The showroom is nice as well.
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Lynda D.
Date: 2018-01-07 21:59:24
I found Delorenzo Marble on Yelp and I could not be happier with this family owned business. Mario and Joe made this experience so easy because they gave me all the schooling I needed to make informed decisions on counter materials. Mario's input even changed the 'design' of my kitchen for the better. Their knowledge of product is just unmatched locally, and the job they and their fabricators did in my kitchen was nothing short of PERFECT! Love love love my new quartz countertops! Thank you gentlemen!!
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Steve M.
Date: 2017-12-15 23:52:14
If people & organizations could come close to the friendliness, honesty, & professionalism of the folks (family atmosphere) at Delorenzo marble, the world would be so nice! Mario & Antoinette helped me years ago with my kitchen & bathroom renovations, and most recently with my patio upgrade. They took the time helping me understand (not the easiest thing) the pluses and minuses of options I was considering. The job walk meeting and installation was never rushed and from the questions they asked, I knew they were there to do the best job possible. Go meet them at their showroom and save yourself trips elsewhere.
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Kathleen R.
Date: 2017-11-16 19:48:30
We went with Delorenzo after having a bad experience with granite installation in our kitchen. Our experience with Delorenzo was effortless. We had them install a quartz countertop for our master bathroom. Everyone we interacted with at Delorenzo Marble was responsive and knew their stuff. Antoinette was quick at getting us scheduled. The individual that did the measurement made sure not to dirty the carpets. He also came to help and make sure that the install would go well. Countertop and sinks looked great, they cleaned up afterwards. Highly recommend them!
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Dennis N.
Date: 2017-11-12 22:19:25
Excellent work! We've used 2 other installers for previous projects but Delorenzo is close to home so we chose them as it makes it easy to view the layouts. We did 2 counter tops and one fireplace surround. We were going to use prefab countertops but found better choices of granite from their remnants. They use state of the art measuring instruments utilizing lasers for exact measurements. The dimensions are loaded into a computer program that allows for projecting the measurements onto a photo of the slabs so you can move the projection around onto the exact part of the slab you want to use. Once locked in, that goes to cutter and laser projected onto the actual slab for one more check on position. With these tools, they do all the cutting at the shop with none needed at our house, unlike the previous installer who cut sinks and back splashes on site. Everything fit first time! Demo and install are done professionally by a very friendly and knowledgeable crew. Joe and Mario handle the measuring and layouts and are both knowledgeable and people oriented. They want the customer to have a happy, confident experience and we did. I would highly recommend!!
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Dean S.
Date: 2017-09-21 23:53:08
Joe and Mario and team are amazing. They over-delivered on everything. They managed to do a very large waterfall edge island that even they originally thought may be problematic. They also delivered on time and the installation was flawless. Our cabinet maker suggested them and said that they were absolutely the only place he would go to make sure it was done right.
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Wayne W.
Date: 2017-08-23 18:25:50
Excellent work. Great selection of stone, granite, marble, etc. Highly recommended.
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Marg K.
Date: 2017-08-20 16:43:13
We were referred to Delorenzo marble by the folks at the Cambria Quartz showroom in Manhattan Beach. They stressed the importance of having a certified and experienced fabricator do the actual fabrication of your purchased product. Initially, I took that with a grain of salt, however after doing some research and seeing finished products of professional fabricators I was glad they did as I was convinced that would be the only way to go. After meeting the folks at Delorenzo marble, I immediately knew I wanted to defer my entire kitchen countertop project to them. First of all, they are the nicest people you could ever meet. Secondly, I really felt like they genuinely wanted to beautify my kitchen. They were very easy to work with, receptive, timely, and most importantly not pushy. From the selection process, to the fabrication and install, the job was completed to perfection! The fit is perfect and the seams are seamless fabricated with unbelievable precision. Very happy with Delorenzo marble and would highly recommend them. Check out their showroom for a huge selection of stone, a view of the huge slabs, and a tour in the back where the magic happens. Thank you Joe, Antoinette, Mario and all the guys behind the scene who helped make my kitchen look so beautiful. My kitchen is not quite completed but included some photos.
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John J.
Date: 2017-07-31 16:56:00
I can't thank Delorenzo Marble enough! Joe, Mario and Antionette were extremely helpful in helping us find the right countertop for our kitchen remodel. They helped us choose the right materials and stay on budget. Their installers were excellent as well: professional, polite and most importantly did an amazing job installing the new counters. You can't go wrong! Thank you
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Jeff S.
Date: 2017-05-26 04:31:26
We had Mario come out to out house to give us estimates on some new bathroom quartz countertops, fabrication and installation. He was extremely knowledgeable and let us know all of our options- pros/ cons etc. He invited us over to his fabrication center in Torrance and took us in the back to really see how full slabs look as it it is difficult to tell from the samples on display. After we decided to purchase our Cambria quartz countertops through them I gave them my contractors info and they took care of the rest. They delivered a painless installation with a flawless product. His team was polite and cleaned up after they finished. Zero complaints here- doing business with Delorenzo Marble was pretty much the easiest part of my bathroom remodels. They went above and beyond my expectations. When I do my kitchen (next project) I am obviously going back. I strongly suggest you buy your countertops from them as you will not be disappointed with their service and attention to detail !
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Ariane A.
Date: 2017-04-02 19:47:06
We just finished a 3-year down-to-the-studs remodeling project in Santa Monica Canyon. It was one of the most frustrating experiences of our lives. We had a good contractor, but the subs were incredibly flaky, some were even incompetent and unprofessional. A couple of major items had to be redone, etc. By the time we got to our rooftop kitchen, we were emotionally and financial spent! DeLorenzo Marble and Tile was referred to us by the rep at Danver Cabinet. Boy, were we glad to have found them! Mario was professional in every possible way. He delivered on all of his promises, his crew showed up when he say they would, worked against a tight timeline, even helped us with the coordination of a crane to lift the slabs on to our 4th level roof. The countertop was perfectly done! No hassles, no dramas... How we wished that our other projects had gone as smoothly as this one. DeLorenzo Marble and Tile is a family owned business. They are the nicest people and take pride in their work; They carry an extensive selection of products and prices are competitive. It was a complete pleasure to do business with them. Mario et al. have earned our trust, and we will be back for many years to come.
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Vera D.
Date: 2017-01-24 05:26:22
We used De Lorenzo Marble for our quartz kitchen and bathroom countertops and were completely thrilled. Just outstanding service and attention to detail. I honestly got the feeling that they cared as much about my countertops as we did. Joe wasn't at all pushy with sales, Mario made sure our countertops would fit perfectly, and Jason went the extra mile to make the install go perfectly. They even bent over backwards to make sure our countertops were installed on a very aggressive timeline. Bottom line is that it's easy to think that countertops are a commodity. Of course the material you pick matters -- and De Lorenzo has competitive pricing -- but what set them apart was their customer service and craftsmanship. A+. My husband did most of the coordinating; he is very picky and was thoroughly impressed with De Lorenzo Marble.
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Judy J.
Date: 2017-01-11 00:59:01
DeLorenzo is a great company to work with when choosing and installing kitchen countertops. Joe and Mario are extremely professional and knowledgeable about the many options available. I had decided I wanted Quartz but needed help with brands and color. I choose a cream-colored one to compliment the new pale green tile and cream-colored shaker cabinets I was installing in my dinky but very user-friendly kitchen. Each step of the way, the DeLorenzo team was so easy to work with. The entire process was so simple and there wasn't a single issue during ordering, measuring and installing my gorgeous Quartz countertops. When I am ready to replace my bathroom counters, DeLorenzo will be the only company I call. Yep, they've completely spoiled me!
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Anthony L.
Date: 2016-09-12 18:21:52
I had Delorenzo do my kitchen and both of my bathroom countertops. They are extremely professional and their work is fantastic! I was having a tough time deciding on my stone and Antoinette was really patient and helpful in helping me make my final choice (Quartz that is Calcutta-style). Mario was extremely thorough in his measuring to make certain everything was going to look just right and it certainly does - I couldn't be more happy!
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Yvonne T.
Date: 2016-07-14 16:27:56
I just completed my remodel and I used DeLorenzo Marble & Tile for the second time. They did such a great job at my first home that I had to use them again. They are perfectionist. My counters look AMAZING! Mario was great and honest with me about timing. I highly recommend them.
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Jason G.
Date: 2016-05-17 02:16:14
In a word, perfection. I went through an arduous 18 month custom house 'remodel'. By remodel, I mean that we torn the house down to the foundation. DeLorenzo was the ONLY vendor, supplier, or subcontractor to do a complete, thorough and profess job. No problems, delays, errors or excuses. They did every bit of countertop surface in my house. Bathrooms, office countertops, laundry room and kitchen. Well over 200 sqft of stone. Everything was perfect. The information process, consultative sales - no pressure, the ordering process, working with other subs to ensure a timely fabrication, measurements, installation and after care: everything was exemplary. If my whole project was run with this level of expertise, care and professionalism, my life would have been significantly easier. They even called me with advance warning that material costs were due to increase. Saving us money! Put your trust in DeLorenzo.
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Erin I.
Date: 2016-04-23 01:20:46
We recently completed a full remodel of our kitchen. After researching for many weeks and considering many options from big stores like IKEA to smaller more specialized companies like De Lorenzo Marble, we decided to go with De Lorenzo. And we are very happy we did. We selected Cesarstone Symphony Grey. They not only came in with the best price but we were very happy with the service and final product. After installation we even changed our mind on the placement of the sink accessories and without hesitation they came out the next day and adjusted the holes.
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Joyce K.
Date: 2016-03-09 20:44:26
I doubt you will ever see anything but a five star rating for DeLorenzo Marble and Tile. Honest, extremely knowledgeable, helpful and just great people. Great communication and responsiveness, their integrity just shines thru. They did our kitchen counters and we will definitely use them for the bathroom remodel. Mario, Joe and the crew model the kind of performance and behavior you want from all your contractors.
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Joan S.
Date: 2016-01-19 18:34:12
Showroom laid out well and knowledgeable family to assist in selection. Of all the subcontractors we worked with on an extensive remodel, this company remains the most reliable and professional. We would use them again at any opportunity. We used them for kitchen counter top and two bathroom counters.
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Jill K.
Date: 2015-12-07 06:54:36
My husband and I are thrilled with our new kitchen and four bathroom countertops. DeLorenzo Marble and Tile is a first class operation and everyone there is professional, courteous, and knowledgable. They take tremendous pride in their work and put their heart and soul into their craft. Mario and Joe spent a great deal of time with us and took care of every possible detail. We give them our highest recommendation!
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Annie T.
Date: 2015-06-19 20:53:51
Mario acknowledged and responded in a very timely manner. He communicated in a professional manner through email and picture sharing which saved both us time in our busy schedule. He assessed the condition of my granite countertops and gave cost saving suggestions and other options in case the primary recommendation does not work. True professional !
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Suzanne M.
Date: 2014-11-18 23:12:06
I have had the pleasure of working with De Lorenzo Tile & Marble for over 20 years. The quality of their work, from design through installation, is the benchmark in the industry, and I would not consider using anyone else. They have done the granite, quartzite and marble for my 3 bath remodels and 2 kitchen remodels, and have consistently delivered WOW factor on each project. The bookmarking of the patterns in the stone and on the mitered edges are nothing short of stunning, and always bring a compliment when my guests see it for the first time. If you value quality, professionalism and integrity, De Lorenzo is all these things and more. They are a close knit family that works together seamlessly, and you can count on each step of the process to deliver a job that will exceed your expectations. Friends don't let friends use any one else!!!
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Jennifer S.
Date: 2014-10-06 20:21:56
We hired Delorenzo Marble and Tile to help us with our kitchen remodel. The perfection with which our quartzite was installed exceeded my high expectations. First class company with whom I would do business again and would highly recommend.
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Nick Y.
Date: 2014-07-15 18:40:20
Great attention to detail! You want it done right these guys are the best - worth every penny. Super detailed and professional using the best, high tech equipment. We used Delorenzo for new kitchen counters - they were meticulous about matching/mirroring the patterns when combining different slabs. Also used them for a recent repair (party damage). I could not have imaged how it could get repaired but they did it within a few hours onsite - you have to look very closely to find the old damage. Truly glad there are some super high quality craftsmen left that I can always rely on. Well done!
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Ses J.
Date: 2016-06-27 19:37:33
I really wanted to like their service and really wanted to give them 5 stars because those were the reasons I chose to get my countertops through them - my decision was based strictly on their 5-star Yelp reviews which gave me confidence that I would receive great service. I had done a ton of research on countertops and really shopped around, getting quotes from 7 other fabricators/marble&tile companies. Delorenzo Marble was the most expensive out of all 8, all the other 7 (3 of them were reputable companies in the Southbay) were all about the same price, only within a few hundred dollars from each other whereas Delorenzo was significantly more than all the rest. However, after much deliberation I decided to go with Delorenzo despite their higher price because of their all-perfect reviews and I wanted to ensure we got a smooth process with no surprises in installation. The service before the installation was great, they are extremely helpful, knowledgeable, and friendly. However, on the day of installation (scheduled for 8:30 AM), we were eagerly waiting for them, super excited after going for 2 months without a kitchen. At around 9:30 AM I get a call from Mario saying that they had an unexpected delay and they would be coming around noon instead. The countertops had some deep scratches that they could not get rid of the day before. First of all, I had my contractor and his workers schedule their work around the countertop installation scheduled for all that day, so this caused an extra delay for my contractor as well. Secondly, if they couldn't get the scratches out the day before, why wouldn't they call me the day before to let me know it would not be installed as scheduled? If installation is at 8:30 AM, they must have known the night before or even at 8:00 AM that the countertops were not ready, but I get a call an hour after the scheduled installation? I was very disappointed in the lack of professional courtesy/consideration to us. Then around 11 AM, Mario called again to say that they could not get the scratches out and that they would not be able to install at all that day and that we needed to reschedule the installation. Such a bummer considering my husband and I had scheduled our work around that day so that we would be free to be home for the installation. My husband even took my toddler to Disneyland for the day so that he would not be in the way during the installation. Fast forward to the second scheduled installation day, we were even more eagerly waiting for them to show up than the first time. Installation was scheduled for 8:30 AM and Mario calls at 9:00 AM to say that there was another unexpected delay and that they would not be able to install at all that day. The colors of the two slabs did not match. I appreciate that he let us know so that we avoid ending up with horrible countertops, but again, they must have known this the day before! If installation is scheduled for the first thing the next day, they couldn't have called us the day before to let us know that installation has to be delayed? To be notified on the day of installation for the SECOND time that they could not install was absolutely disillusioning and unbelievable. Again, we had scheduled our whole Sunday around this installation, freed up the entire day so that we could be home for it, so a professional courtesy of notifying us at least the night before would have made a huge difference in how much inconvenience they caused. We tried to keep our frustration to ourselves because Mario really is such a nice guy, but the fact that they didn't even take our time into consideration showed a lack of sensitivity to their customers. In the end, after 2 delayed installations, the countertops took 3 weeks instead of the 2 that was projected which was painful for us because as a family with two very young children, each additional day we had to go without a kitchen was hell. The quality of their work is good and I have no complaints about that, but the level of service was very disappointing considering that was my sole reason for choosing them over their competitors.
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Ryan L.
Date: 2018-07-10 00:04:52
We went through a full kitchen remodel and found the experience at Delorenzo Marble & Tile to be the most difficult, stressful and frustrating part of the entire remodeling process. To begin, their quote was incorrect as they did not properly include the materials we selected in type or quantity. As the process unfolded, it was clear responsiveness out of all individuals in the shop would be limited and would require multiple follow-ups to receive any answers. Further, it requires separate communication with each individual in the shop (Mario, Antoinette, etc.) as they do not talk with each other to coordinate purchasing, fabrication and installation. Due to this lack of communication, it was extremely difficult to schedule out the rest of the remodel due to limited to no updates on material availability, the fabrication process, or any other aspect without reaching out + multiple follow-ups. We lots almost 2 weeks of waiting for the counters to be complete due to their incompetence. Although our counters came out fine, I would highly recommend going anywhere else where you will be made a priority and treated accordingly for the large amounts of money you will be spending.
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FAQ About DELORENZO Marble & Stone Surfaces — Based on Independent Research
What materials can I order a countertop from DELORENZO Marble & Stone Surfaces?
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What shapes of kitchen countertops does DELORENZO Marble & Stone Surfaces fabricate?
What countertop design styles does DELORENZO Marble & Stone Surfaces most often implement in Torrance, CA?
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Does DELORENZO Marble & Stone Surfaces have its own countertop fabrication facility?
Does DELORENZO Marble & Stone Surfaces offer any discounts on countertop fabrication in Torrance, CA?
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Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from DELORENZO Marble & Stone Surfaces?
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The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on DELORENZO Marble & Stone Surfaces. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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450 Alaska Ave, Torrance, CA 90503