

Custom Kitchen Counters
since 2000
Examples of works performed by Custom Kitchen Counters














About Custom Kitchen Counters
total score
Exact value: 22.452698 out of 100.
They supply, install and fabricate many engineered stone countertops, specializing in pental quartz. Quartz countertops are available at very low costs from this company. Concrete work is not one of the services that they provide. They are pleased to have served clients for the last 2 decades since they opened for business in Southern California. Their countertop specialists have earned many rave evaluations from happy clients. Because of the company's high standing, we included it in our catalog of the best local countertop business.
Customer Feedback Score
4.8
reviews: 70
5
reviews: 29
YELP
4.7
reviews: 41
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
Staff friendliness
0
Staff friendliness
We were unable to assess the staff friendliness of Custom Kitchen Counters. Unfortunately, we were unable to reach Custom Kitchen Counters during our mystery shopper research. This could be due to missed calls or unanswered messages. Important: The lack of data affects the company’s ranking position. However, Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Custom Kitchen Counters directly to gain a full understanding of their level of service.
Staff Expertise
0
Staff Expertise
We were unable to assess the staff expertise of Custom Kitchen Counters. Unfortunately, we were unable to reach Custom Kitchen Counters during our mystery shopper research. This may have been due to unanswered calls or messages. Important: This rating does not reflect the overall professionalism of Custom Kitchen Counters, but only indicates the absence of data. Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
4.3
Company Age
Custom Kitchen Counters is an experienced company, operating since 2000. Our research revealed that Custom Kitchen Counters began operating in 2000, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Custom Kitchen Counters directly.
Own Office
0
Own Office
We were unable to confirm whether Custom Kitchen Counters has a dedicated office. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Custom Kitchen Counters operates from a dedicated office. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom Kitchen Counters directly for more information.
Own Production
0
Own Production
We were unable to confirm whether Custom Kitchen Counters has its own production facility. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Custom Kitchen Counters operates its own production facility. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom Kitchen Counters directly for more information.
Veterans Discount
0
Veterans Discount
We were unable to confirm whether Custom Kitchen Counters offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if Custom Kitchen Counters provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom Kitchen Counters directly for more information.
Production time
0
Production time
We did not receive production time information from Custom Kitchen Counters. Unfortunately, Custom Kitchen Counters did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry. Important: The lack of data on production time affects the company’s ranking position. However, Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom Kitchen Counters directly to clarify timelines and project conditions.
Deposit Level
0
Deposit Level
We did not receive deposit information from Custom Kitchen Counters. Unfortunately, Custom Kitchen Counters did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
Quote Time
We did not receive quote preparation data from Custom Kitchen Counters. Unfortunately, Custom Kitchen Counters did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Custom Kitchen Counters remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom Kitchen Counters directly to clarify timelines and conditions.
Affordability
0
Affordability
We did not receive pricing information from Custom Kitchen Counters. Unfortunately, Custom Kitchen Counters did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Custom Kitchen Counters, which is recognized in our rankings for other parameters. We recommend reaching out to Custom Kitchen Counters directly to obtain pricing details and further information.
Company services
Kitchen

Bathroom

Outdoors

Commercial

Fireplaces

Sill rail

Additional benefits of Custom Kitchen Counters
Online estimates
LGBTQ+ friendly
Appointment required
Credit cards
Debit cards
Marble contractor
Bathroom remodeler
Cabinet maker
Contractor
Service establishment
Kitchen remodeler
Reviews about Custom Kitchen Counters
All (51)
Google (10)
Yelp (41)

Steve Breckenridge
Date: 2024-04-25 13:00:09
Abel and his team did an amazing job installing our custom countertops. He followed my request perfectly. I appreciate how quickly he responded from my initial phone call to the final installation.
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W.A.
Date: 2019-07-20 20:38:03
Abel and his crew did a great job on our new kitchen and bathroom counter tops! The entire purchase and installation experience was expeditious, affordable and professional! I highly recommend using their services and we will definitely call them for future projects!
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Kayla Prosser
Date: 2024-08-09 01:29:29
They were amazing to work with! Got the work done in one day which was amazing. We have a BIG family and need our kitchen. They beat all other prices and were so easy to work with. Will definitely be calling them for any future work!
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Shem Burns
Date: 2024-03-02 01:09:29
Abel was a pleasure to work with. He came over to my house to record dimensions for fabrication and produced a countertop of stellar quality. The counter top included a wooden support structure to hold the sinks in place and he delivered everything to my house free of charge.
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Yesenia Ibarra
Date: 2024-02-29 16:17:28
Abel and his brother did an amazing job. Fast work and beautiful finish. I found him at Home Depot and he came immediately to measure and look at my cabinets and brought samples of the different Quartz he has. I am beyond happy with their work. Highly recommend. (Tile was added by someone else just quartz installed by CKC)
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Jim Kross
Date: 2020-08-19 18:15:18
Abel and his crew did an outstanding job installing granite countertops for a recent remodel. The cuts carried the pattern up into the back splash. Wish I could post pictures. I sent pictures of the finished job to Abel. Ask to see them. Well done!! Highly recommended :)
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Sean Starson
Date: 2018-11-29 02:26:46
Abel personally came and toook all the measurings and next day they installed it. Abel and his team are Great people, they did an awsome job. They transformed my old tile countertops into this nice ones. Pricing was not sky rocket high. He also gave a free stainless steel sink with this installation. I only bought faucet and sink acessories.
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Kathleen Mercier
Date: 2020-11-15 20:34:45
Abel and his team at Custom Kitchen Counters are incredible! He redid our kitchen 5 years ago and this summer helped us to finish off our outdoor bar! He responded quickly to our request and installation was within a week! We highly recommend him to anyone looking to upgrade or redo your kitchen space! Thank you, Abel, for your professionalism and attention to detail!
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Ant Anderson
Date: 2024-08-26 16:34:17
Abel was great and time efficient. The installation was done quick but with great quality. He's very good with work and reasonable with pricing.
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Stan Mortel
Date: 2020-10-09 14:39:00
Abel recently installed our kitchen countertops. His staff were wonderful and were very professional. Abel was so helpful and easy to contact. As a result our kitchen looks great. Oh before I forget the price was very reasonable.I would recommend Custom Kitchen Counters to anyone!
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Charity J.
Date: 2023-02-09 16:09:07
Abel and his crew are amazing.They are the hardest workers. They are so kind and they helped me remodel my kitchen.They came within a week and they got it done in less then a week.. THank you Abel and crew
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Lisa N.
Date: 2022-04-20 20:59:53
Custom Kitchen Counters replaced old tile counters with new quartz in a home undergoing a kitchen remodel. Abel provided the samples available, prepared the estimate, and scheduled the work. The work was completed as promised and they did a very nice job. Very pleased with their work and communication. Will use them again if I have the opportunity.
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Brenda S.
Date: 2021-03-21 02:10:34
We had our kitchen done a few month ago and chose to go with Abel for granite and cabinets. They beat all other businesses in the area. We are happy with our choice and job!
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Rosa M.
Date: 2020-11-01 01:05:33
Abel and his team are amazing!! Abel was very helpful while we were picking granite and once picked the work was completed as promised.
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Zach M.
Date: 2020-10-18 02:15:50
Abel put our bar top up and did a great job! This is the second job we have had Custom Kitchen Counters do for us and as before, the work was top notch! Fair prices for a quality product. Thank you!!
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Wendy B.
Date: 2018-12-08 05:17:33
Words cannot express how grateful we are!!! Abel came out to provide us with for a free consultation for our kitchen countertops. He was consistent throughout the entire process. The entire process took less than 2 weeks. The installation went smooth without any concerns. Abel, his brother, and son cleaned up afterwards and made sure I was completely satisfied!! Amazing job Custom Kitchen Counters!
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Nicky K.
Date: 2018-12-06 01:20:41
Abel and his team did a wonderful job on our kitchen! From demo, cabinet installation and countertops. I am incredibly glad that we were given Abel's card at one of the stone locations we visited. He communicated well and did exactly what he told us. The countertops Abel got us look awesome, his prices were excellent and we can't wait to enjoy our new kitchen. Thanks Abel!!
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Susan P.
Date: 2018-05-01 23:54:14
We recently used custom kitchen and countertops to remove two old vanities and replace them with new ones with beautiful quartz countertops and undermount sinks. The work was done promptly with a beautiful result. Abel was responsive and helpful throughout the entire process and even made a special accommodation in scheduling the work to accommodate our son with a disability. We would highly recommend him and his company for anyone seeking quality work of this type.
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Anamarie H.
Date: 2018-04-29 03:15:33
Abel and his crew were amazing, I first called him for an estimate, he was out here the next day brought me a few samples and gave me a price right there and then! Best of all once I made a decision he was able to get in within a few days! His guys were awesome and quick. I had to leave home a few times to run some errands and had absolutely no problems with them here alone. They are extremely trustworthy and excellent workers. They completed my kitchen and bathrooms in 1 day! And even worked with me as I purchased a few faucets online! Abel has the best prices in the Antelope Valley! His team works quick and there work is above par! We were so pleased with his work we are hiring him for a few rental properties and our next home! Thank you for everything!
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Cristan D.
Date: 2018-01-12 02:25:56
My husband and I have been renovating our home and updating it to our liking. He decided it was time to start on the kitchen at the end of 2017 so this is his review: I recently had a quartz countertop installed by Abel and I have nothing but compliments for him and his team's work. I reached out to him for a quote right before Christmas, he showed up on time, and the estimate was reasonable. I ordered the countertop through a supplier which he picked it up for fabrication. We scheduled a time for installation and they completed the work within two days. During the installation, his team found a leak on a drain line which had been slowly leaking for the past 8 years. I wasn't able to see it myself since it was in the corner pocket of the bottom cabinets and only visible with the countertop off. I was out of the house at the time, when I came back they had already fixed it (no added cost). Very happy with the end results!
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Mary C.
Date: 2017-11-30 01:07:45
Able and his team are wonderful workers, I think of them as artist in there field. They did my kitchen counters with garnet and did an amazing job. My counter is very long and you can not see the seam at all . My friends love my kitchen upgrade. I was so impressed with there work that I am having them do all three of my bathroom counters. They showed up on time, covered my floor, and cleaned up after themselves. I will gladly recommending Able and His team to my friends. Thank you so much Able and Team Mary C
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Al R.
Date: 2017-11-12 16:47:56
Had the greatest work done with 2 apartment units bathroom and kitchen counter top with the greatest deal in town! I will always go back to them when I have another unit empty!
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Vlad P.
Date: 2017-11-10 21:43:57
Great guy and good work. Used him on 3 rental houses in palmdale for granite kitchen counters and new cabinets. As I run a business I am very cost conscious as well as need something that looks great. Able delivers and I would highly recommend him.
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H S.
Date: 2017-08-31 23:34:52
I had a small project completed and Abel and his crew mate delivered. His estimate turned out to be the best and countertop turned out well. He is also very punctual and outgoing. Just ask him for an estimate.
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Issis S.
Date: 2017-08-25 05:15:51
Great work. Look no further for a review. Im an average joe like yourself wondering if you should give them a shot... Worry free.. Fast, professional and reasonable. Great find. Feels good to get what you pay for.. Extremely satisfied with my quartz countertop..
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Toby R.
Date: 2017-08-03 01:24:15
Abel and his team were great. After calling about 5 other companies for quotes Abel's was by far the best. After dealing with nightmare contractors in the past this place this was a breath of fresh air. Would recommend Abel and his team to family,friends, and anyone who needs countertops and backsplash at a great price!
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Jeff P.
Date: 2017-03-30 19:42:40
Very very happy with experience and the job that done. Professional, on -time, and great price. Will recommend Abel to everyone to know.
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Tanya H.
Date: 2017-01-03 04:13:19
Abel and his team came out to install today. They were on time, professional and super nice. They did a great job. I'm very pleased with my countertops and the install process. If there is anything you, as a customer are unhappy with they will fix it without hesitation. This company's prices are way less than their competitors, but the quality of their work is outstanding. If you're in the market for a countertop upgrade, please call these guys. I would highly recommend them. Thank you all very much for you're hard work.
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Glyn H.
Date: 2016-12-13 15:11:56
I have had Abel do work for me on 3 different projects. The first was a Carrera Marble breakfast bar, the second was a complete kitchen counter marble replacement, and the third was a new bathroom countertop with new sinks. Obviously I was happy with his work, otherwise I would have never had him come back to do additional jobs. His prices were fair, the counters are beautiful and he worked very hard to please us with the final installation. I highly recommend Abel and his crew to do a great job.
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W P.
Date: 2016-12-09 23:28:48
Greatttttt work. Abel was awesome. I love the work he and his business partners completed. A definite referral to everyone I know. Very easy to work with, prices were great. Very professional and honest from start to finish. Quality was outstanding. I love Abel, I lovvvveeee my new countertops , will keep him close in my contacts for future work. Thanks so much Abel!!! God bless
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Tri D.
Date: 2016-12-04 07:05:31
Family owned business that is very honest and fair priced. We contracted Abel to install our white quartz countertops. He was very responsive and answered all my questions throughout the process. When he originally came by for the first estimate, he pointed out areas where it could he problematic, and gave his suggestions on how he addresses them. From the first meet, Abel was friendly, honest, and just easy to talk to. He wasn't all about the money but rather the quality of work that he can do for us. Abel never over promised, and gave it to us straight. When he went to pickup our quartz from the warehouse we purchased from, he informed us that the type and color we chose were the most difficult to hide the seam joints. What a guy! Instead of just getting the material, doing the work, and then having us deal with an unsightly seam, he kept us informed and provided us with information we needed to know. Based on this, we chose a slightly different shade/type, and Abel was able make a good seam joint. We also had a farmer's sink installed. As you know, this is a bit more difficult than a normal sink. Abel gave his feedback, what he thinks looks good, and what was best structurally. He delivered on all aspects! We definitely are recommending Custom Kitchen Counters ran by Abel to our friends and family! Thank You Abel, we love our new kitchen!!
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Jim S.
Date: 2016-12-03 02:35:50
Abel and his son did a great job installing Our bathroom vanity and sink! Very professional, courteous, and well done! I would recommend them for any work you need!
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James D.
Date: 2016-11-15 21:38:49
Best granite installer! They even do tile and installed our sink which made for a very cost effective solution. Abel, the business owner, is very hands on and is a stand up guy. Everything he promised, his team delivered on! If you're looking for granite, definitely go with this company!
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Nicole H.
Date: 2016-11-15 01:40:38
I was very happy with the quick response time I received and the work that was done in our master bathroom. We upgraded our master bathroom countertop with white quartz, new sinks, and new faucets, and it looks beautiful, so much more modern than the original 1980s countertop the house came with when we purchased it. The price point was competitive as well. I would strongly recommend!
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James S.
Date: 2016-11-15 00:25:42
I got a couple of quotes, from other yelp business (also close to 5 stars) and a big box store. The quote I received here for a prefab quartz countertop was better than the big box store and the other yelp business. We met first on Wednesday evening, where Abel brought about 30 different quartz options to chose from, all at the same price. Everything from various, whites, grays, and colors. At the big box store and the yelp competitor the same prefab quartz would have been more expensive due to the way they classify the quartz and he added the back-splash for free. He also had some super premium quartz selection available, but we found that the less expensive options of the 30 he had available worked for us. He originally promised a Tuesday install. However, on Sunday he contacted us asking if we would like to install on Monday. He showed up at 11am and left 5 hours later with the job done. Not sure how to evaluate the quality of the install, other than to say it all looks flush and plumb right now. I am having my main contractor look at the job in a couple of days and will update the review if necessary. The process itself was nice and smooth (5 days from order to install), the price was fair and the product was as expected.
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Renee M.
Date: 2016-10-22 03:46:14
Excellent job My kitchen is beautiful and did it in 1 day very honest people Abel and crew I would recommend you 100% to all I know Thank you for GREAT JOB
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Christine L.
Date: 2016-07-01 17:14:24
I contacted Abel @ Custom Kitchen Counters, Inc. on a Saturday afternoon as we were remodeling a small kitchenette at my work and wanted a new quartz counter tops. He came out the following week to take measurements and provide an estimate. By far, he was very reasonably priced and his choices of quartz colors were very nice. We placed a deposit for the counter tops and I had advised him we were waiting for our cabinets to arrive and I would contact him when we were ready for the installation. Once our cabinets arrived and were installed, I contacted Abel and advised him we wanted to make some changes to the size of counter tops. He was extremely accommodating and he came out to Santa Monica from the San Fernando Valley to do it without any hesitation. We eventually scheduled our installation date and time and he called me day of to confirm he was coming and actually arrived earlier than stated. It took less than 2 hours for him to complete the installation and needless to say, we are very pleased with the result of his work. I would recommend Abel and Custom Kitchen Counters, Inc. to anyone who is needs new counter tops for their home or office. Abel is extremely professional, courteous and easy to work with. Extremely satisfied with job from star to finish!!! Quality and look are amazing!!!
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Dan S.
Date: 2016-05-05 21:20:21
I registered for Yelp just to share my experience with you yelpers after a great experience with Custonm Kitchen Counters Inc. After getting quotes from four different contractors I chose Abel (Owner and Operator of Custom Kitchen Counters) after seeing his portfolio. He is indeed competitive with his pricing but that does not mean you sacrifice quality. He was quick to come by my house and take measurements and give me a quote. He and his brother installed the counter tops in one day. I changed my mind as to how I wanted my bar to appear and he was quick to come out to fix the issue even after the install was done for no fee. He WILL take care of you. If you want a quality, efficient, peace of mind install of counter tops, give Abel a call!
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William C.
Date: 2016-04-25 17:13:40
OUTSTANDING CRAFTSMANSHIP Avel and his crew have handled multiple projects over the years for our former residence in Oak Park. We have never been disappointed. Construction remodeling is an art and science. Avel is highly professional at both skills. He anticipates problems beforehand, uses excellent installation materials and is conscientious of debris clean-up everyday he and his crew are on-site. He is customer-focused, helpful, cheerful (everyday) and reasonably priced. His company is a breath of fresh air. Avel is a man of his word. William & Katherine
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Jennifer K.
Date: 2016-01-07 23:05:26
We had a great experience with Abel - we looked at several of countertop companies and this was the most affordable and reliable service by far! Abel responded right away, came out to give a fair quote, and finished our beautiful kitchen countertops in one day. Highly Recommend!
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Laurel F.
Date: 2015-11-06 20:17:42
They did a fantastic job installing my Quartz countertops. The tiny seam is barely visible, my designer said it was one of the best she's seen. Their prices are reasonable, they are reliable and I couldn't be happier! L. Fraser, Simi Valley
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Mel K.
Date: 2015-08-30 00:01:41
This is a follow-up to my review of 3 weeks ago. As usually happens, once a contractor leaves, we found a few issues, nothing major, but annoying. I left a message for Abel, detailing the issues. He returned my call on a Sunday, unheard of for a contractor, and scheduled his crew to come back out to resolve all outstanding issues. This is after he was paid in full. All issues are now resolved. His followup, once the job was completed, says a lot, and says it well! Prior Review: Abel and his crew replaced all counters in my house with quartz. He and his crew were on time, cleaned up afterwards, and were very professional. He was honest in his dealings. His pricing was VERY competitive. I am very pleased with how everything turned out. I would highly recommend him.
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Dharmesh R.
Date: 2015-05-03 23:05:21
Awesome service abel and his crew did a fast affordable and reliable job.would love to work with him again in future.
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K H.
Date: 2015-04-25 21:35:51
Abel and his crew are the most patient in the world. I am super particular and I like a job very well done. Not only do they do quality work but they are reliable, trustworthy and timely. Abel responds quickly to calls and texts. He goes beyond the call to please. I would highly recommend Custom Kitchen Counters for any job.
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D.j K.
Date: 2015-04-11 14:27:54
After getting a few estimates from other counter installers, I had to go with Custom Kitchen Counters. Not only was their estimate very competitive but he had all the right things you look for in a business, Abel was very professional from the first visit. He came with plenty of samples and showed me different pictures of jobs he had completed. He assured me that I would be happy with the outcome of our new counters and we are. They answered all my question from finish to end and the final result was outstanding. Thank you to the whole team at CKC!
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Ting Y.
Date: 2014-10-19 02:17:56
Excellent service and quality work. Abel came out to our house the day we called with lots of samples. We decided to go with a Quartz countertop and he was able to deliver and install in 3 business days! The countertop was an island about 25 sq ft and looks amazing! I am very satisfied and will definitely call him again when I'm ready for my total kitchen remodel.
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Nakali M.
Date: 2018-04-20 22:03:35
I had my marble counter tops installed this week. Happily, I can say that they came out beautiful. The project was completed in two days; which included a tile back-splash. Yay, I'm a fan! The marble slab was fabricated and brought to the house already cut; so the counter top was installed in 1-day. Day 2 consisted of hooking up the cooktop, new sink, faucet and tile backsplash. I purchased the sink through Abel and it was very nice and solid. The good news is that they did what I had hired them to do; install a beautiful counter top. However, that does not mean I did not have some complaints. Unfortunately, I have three: 1) First, my filter water did not get hooked back up; nor was my dishwasher. I did not even know that the hoses to my dishwasher needed to be disconnected and for a day I thought my dishwasher was broken; since the electrical was working. For some reason, I had to get new parts to reconnect these two water sources; which ultimately took a week to repair; I'm busy. 2) Next, I asked for the garbage disposal to be installed on the left side of the sink. They guys nodded and said, "ok;" but later discovered that they did opposite what I had asked and installed it on the right side. I do not speak Spanish and they do not speak good English. 3) Lastly, and the most frustrating thing was that my water heater pilot somehow got disconnected and would not reignite. This could be totally coincidental; but happened the day of disconnecting the gas from the existing cooktop. We have been unable to repair this and have been forced to take cold showers for nearly a week. This sucks! Would I recommend them, I think "Yes" but it was a messy job and took lots of cleaning on my part afterwards. Please test all your water & gas appliances afterwards; otherwise it will be a rude awakening. They are countertop installers and not plumbers so I did not even bother asking them to come back to repair it.
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Alex M.
Date: 2016-11-10 00:06:23
Abel and his crew were on time and worked long hours to get the job done. They took there time in doing multiple counters and backsplash which uplifted our house. they were respectful and their prices are very reasonable. thank you!
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Edward D.
Date: 2014-10-10 22:35:54
After searching for a reliable quality tile company that would totally remodel our kitchen (after a small fire) and install new granite to our detailed specifications, I found Custom Kitchen Counters. I was referred to them by a large tile store. Abel Bonilla (the owner) came himself to measure and discuss scope of work. Not only was Custom Kitchen Counters very compatible in their cost, Abel and his crew were very easy and accommodating to work with. Abel even met us a Lowes to measure the new gas range we were putting in. The work was exactly what we asked for and it was completed on time. We were pleased.
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Eleanor P.
Date: 2017-11-06 20:20:28
Don't waste your time. The guy (Abel) showed pictures that looked like maybe he does good work but he wasted my whole morning and changed the price on me by $250 right after I chose my color and was ready to pay. This was after spending 2 days of back and forth messaging to ask any and every question possible and waiting two days to have him come out and measure to see the exact costs involved. After I questioned him on why the price jumped at the last minute when I had not added any new items that I had not mentioned in the past he got rude and indignant and tried to say that something that I had already asked about twice and that he included in the price estimate in our text message thread was not mentioned by me. Uh. Yes it was. I showed him the text. It's right there in black and white. He just shrugged and held his new inflated price. WTF? As far as I'm concerned nobody needs this type of service. I'm glad that he's not doing the counters anyway. The next guy the stone company referred me to quoted me $300 less. Oh. Almost forgot the best part. This guy yes is licensed and insured, but he will work without actually using his insurance policy on your job so that he can quote you a lower price and get you to sign. Meaning if you don't ASK for insurance coverage - even if he has already told you that he has it - the job will not be insured! That's a really interesting business practice to tell someone that you're licensed and insured but then magically not insure the work they are coming to do for you. Some people don't care about that. Some do. If something goes wrong on an uninsured job, as he typically likes to work, YOU are paying for the problem/fixes/damage. Well worth it to ask yourself if that is a risk you would like to take for someone who at least to me did not properly represent himself. It's your choice, but I feel this very information is important for people to have.
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David S.
Date: 2016-11-14 05:46:57
Unfortunately for me - my experience with Abel was one of "Over promises, under delivery, a defective job, and poor communication". "Custom Kitchen Counters" by Abel - is an establishment that will promise you the world, will underquote the job, and do whatever it needs in order to lock down the bid. If you're relying on somebody that won't keep their word on the timeline, or will call you back, or won't give you countless excuses for weeks on in, along with a useless pile of excuses, then please be sure to note that this business is NOT for you. After the work that was done by Custom Kitchen Counters - I needed to go back, and hire ANOTHER "Kitchen & Counter" contractor to go in, and fix the job that Abel was originally hired for. Even the little things "the corners of the countertop", "the trim", and the part below the countertop, with the concrete that was applied was done with such poor workmanship - that it's unfortunate that I feel it's my obligation to share my experience with my peers. In the end - the job cost me an additional $4000-5000 to resolve (not including the money I wasted with Custom Kitchen Counters)... Very unfortunate, but even worst was the undue stress that was placed on us, as we dealt with a very difficult contractor. I hope to ensure all are aware to do their due diligence, and be weary to not always go with the contractor that underbids the job. Ask for references, maybe go see a couple homes of others that have had work done by this contractor, and don't just rely on Yelp - as we did on our initial interaction. Locations that sell the stone/material, are also a great place for providing a quality referral for this type of product. I am fully aware that there are bad apples in this industry, based on the experiences that I have had, I'm merely shedding light on one of them.
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