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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 8
Toledo, OH City Rating: We have identified this city as the primary city for this contractor.

Custom countertops

since 2009

Examples of works performed by Custom countertops

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About Custom countertops — Ranked №8 Countertop Fabricator and Installer in Toledo, OH

20.48

total score

The main rating value calculated from more than 30 indicators.
Exact value: 20.476794 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Custom countertops, founded in 2009, ranked number 8 in Toledo, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Custom countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Custom countertops: Total Score & Key Ratings

The Total Score of 20.48 out of 100 achieved by Custom countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Custom countertops has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.09 out of 5.

You can read detailed information and evaluations from our independent research of Custom countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Custom countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Custom countertops

Your kitchen or bathroom could receive a boost with one of a kind tops designed by the firm. Their headquarters are in Columbus, and they serve customers throughout Ohio with countertop installation service. A competent staff has the capacity to tackle tasks of any scope. Their countertop installers will collaborate closely with you from the get-go to make sure you love the finished outcome. In addition to offering cabinet fabrication services, they partner with top manufacturers to ensure that their customers have access to the highest quality materials possible.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.087037 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

3.1

Established

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Custom countertops

Small business

Delivery

Onsite services

Wheelchair accessible parking lot

Repair services

Credit cards

In store shopping

Countertop Installation

Countertop store

Reviews about Custom countertops

All (19)

Google (11)

Facebook (6)

Yelp (2)

Source: icon-google Google
avatar

Justin Karnes

Date: 2022-11-26 13:21:05

I hired this company and deeply regret it. They installed damaged cabinets and did not say a word to me. When I sent pictures and said something, they showed up with wood filler and spray paint to "fix" them instead of replacing them. A respectable company would never have installed them to begin with. I went 5 weeks with no kitchen as the cabinets were "delayed". I was told the project would take 2-3 weeks and it would be done before Thanksgiving. It's now the day after and it's still not complete. Michael refuses to take ownership and/or replace them. They left trash in my yard for over a week and never clean up their mess before they leave.

Source: icon-google Google
avatar

Joyce Schrock

Date: 2023-01-18 16:20:26

Custom Countertops did a small kitchen for me with some unique features. A few companies didn’t want to quote the job because it was “too small”. Custom Countertops promptly came out, measured and gave me a quote. Scheduling was easy without a long lead time. I was worried since some of what I needed was not the “norm”, it would be missed. But the job was completed just as I requested. Price very fair, with a quality installation.

Source: icon-google Google
avatar

Dennis Auger

Date: 2023-01-25 22:35:37

Great company for kitchen and bathroom countertops. I have been working with them for the past 6 years and I have done multiple kitchen and bathroom jobs with them. They always do a great job and I highly recommend them to anyone who is looking for new countertops. -Dennis

Source: icon-google Google
avatar

Dadius Cleveland

Date: 2024-11-02 15:56:35

Super happy with our new Quartz bathroom countertops! Custom countertops were great and appreciated the communication all throughout the process also super quick with installation (within two weeks)! Pricing was way more affordable than expected!!

Source: icon-google Google
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Traci B

Date: 2023-02-15 13:23:02

Beyond thrilled with our installation. It was a 7-10 day turn around and the price was better than I could’ve imagined.

Source: icon-google Google
avatar

Tyler Baughman

Date: 2024-11-22 21:56:44

Very happy with service, quality and price. Definitely would recommend for your countertops. Visited as well one of their Suppliers and viewed rows and rows of actual slabs to choose from. It was well worth the visit. Highly recommend to everyone to do. Sample pieces do not do justice. We chose the Angola Black polished granite. Now to decide on our Backsplash- We had a counter splash with our laminate tops prior but didn't want with these is why you are seeing the wall not painted close to countertop.

Source: icon-google Google
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Asma Rahman

Date: 2023-10-27 01:41:51

Thank You so Much Juan and Michael. You both have done such an amazing job. We are so happy for your service. You guys delivered the granite on time and handled very professionally while installing. Your finishing job on granite is wonderful. Me and my husband really happy about your job. We both highly recommend everyone to your company. Thanks

Source: icon-google Google
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ashley wilkins

Date: 2023-01-18 16:01:46

Extremely fast turnaround time. Pricing was great! Friendly and good communication. I couldn’t be happier!

Source: icon-google Google
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Alexey Kaminski

Date: 2024-08-01 15:59:07

The process with Michael and his crew was effortless and they did such a great job! They took accurate measurements at our initial meeting and were directed to go view samples at their warehouse. After we went to their supplier's warehouse to view the samples and choose the one we liked, Michael gave us a quote and then began cutting the quartz to the right size. 1.5 to 2 weeks later, we got our countertops installed in a few hours! Very happy with the end result and can't wait to use our kitchen again!

Source: icon-google Google
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Bill Hankinson

Date: 2023-04-22 11:45:12

Extremely happy with the quality and craftsmanship we received from start to finish of our kitchen countertops. Would recommend them anytime.

Source: icon-google Google
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Jeff Smith

Date: 2022-01-22 14:56:04

This company installed my countertops in a very timely manner. We are very pleased with the work they performed. They told me where to go to pick out the slabs of quartzite. I picked them out and they installed three slabs. They are beautiful. Thank you for the excellent work.

Source: icon-facebook Facebook
avatar

Bill Hankinson

recommends

5 stars !! From start to finish . We could not be happier with the service we received , from the consultation to the time frame to install . Quality, craftsmanship and care from start to finish . Thank you !!

Source: icon-facebook Facebook
avatar

Justin Karnes

doesnt_recommend

I hired this company and deeply regret it. They poorly installed damaged cabinets and did not say a word to me. When I sent pictures and said something, they showed up with wood filler and spray paint to "fix" them instead of replacing them. A respectable company would never have installed them to begin with. I went 5 weeks with no kitchen. I was told the project would take 2-3 weeks and it would be done before Thanksgiving. It's been over 6 week's and it's still not complete. I have broken cabinets, missing shelves, no hardware and my island is just sitting on the floor and not attached. They left trash in my yard for over a week and never cleaned up their mess before they left. Michael (assumably) walked away from the job a week ago. He will not return my texts, emails, etc. They took my money and disappeared, leaving my kitchen unfinished.

Source: icon-facebook Facebook
avatar

Kiana Kauahi-Lockwood

recommends

they did a wonderful job!

Source: icon-facebook Facebook
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John Grabill

recommends

Would definitely recommend!! Excellent job. They even had a piece that was cut about half inch to short, they returned to the shop and cut new piece and return to finish the project in the same day.

Source: icon-facebook Facebook
avatar

Toni Vannelle Kauahi

doesnt_recommend

Our counter tops were installed a year ago! They cracked by the sink the day they installed them but they filled it in and said it would be okay! We now have 2 huge cracks going down the counter tops above the dishwasher since they did not add support they came out and filed it, since then they have gotten worse they are turning black and yellow ! And they will not return our calls or text messages! Very unhappy after spending $5000 to get an amazing new look! And now it is shot to hell!

Source: icon-facebook Facebook
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Tamica Johnson-Thornton

recommends

I would recommend them. They were very helpful in getting the Granite put in and putting the plumbing back with my new faucet. Excellent work.

Source: icon-google Yelp
avatar

Anne R.

Date: 2020-02-20 15:52:38

I use Juan for all my property management granite needs. He does great work for a fair price and is always very responsive.

Source: icon-google Yelp
avatar

James S.

Date: 2019-05-03 16:35:01

I wouldn't touch this company with a 10 foot pole. We initially went with them and quickly asked for a refund before they installed. Your options with them are extremely limited and you dont get to choose the actual slab youre getting the countertops from. Any reputable installer has you choose them. How are you supposed to choose an countertop from a 1x1 foot sample when each slab can be 100% different?. My advice is spend a little more and get a better experience. The two 5 star reviews are from people that work there lol and one is the owner. Major pass.

FAQ About Custom countertops — Based on Independent Research

What materials can I order a countertop from Custom countertops?

What types of spaces does Custom countertops fabricate countertops for?

What shapes of kitchen countertops does Custom countertops fabricate?

What countertop design styles does Custom countertops most often implement in Toledo, OH?

What is the service area of Custom countertops?

What types of clients does Custom countertops work with?

Does Custom countertops have its own countertop fabrication facility?

Does Custom countertops offer any discounts on countertop fabrication in Toledo, OH?

What is the price category of Custom countertops in Toledo, OH?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Custom countertops?

What is the fabrication and installation timeline for a countertop at Custom countertops?

How long does it take Custom countertops to prepare a quote for countertop fabrication and installation?

Does Custom countertops offer cutouts for sinks, cooktops, or other elements?

What guarantees does Custom countertops provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Custom countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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