About Custom countertops — Ranked №8 Countertop Fabricator and Installer in Toledo, OH
20.48
total score
The main rating value calculated from more than 30 indicators.
Exact value: 20.476794 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Custom countertops, founded in 2009, ranked number 8 in Toledo, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Custom countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Custom countertops: Total Score & Key Ratings
The Total Score of 20.48 out of 100 achieved by Custom countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Custom countertops has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.09 out of 5.
You can read detailed information and evaluations from our independent research of Custom countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Custom countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Custom countertops
Your kitchen or bathroom could receive a boost with one of a kind tops designed by the firm. Their headquarters are in Columbus, and they serve customers throughout Ohio with countertop installation service. A competent staff has the capacity to tackle tasks of any scope. Their countertop installers will collaborate closely with you from the get-go to make sure you love the finished outcome. In addition to offering cabinet fabrication services, they partner with top manufacturers to ensure that their customers have access to the highest quality materials possible.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 46
Google
4.6
reviews: 33
YELP
3
reviews: 2
Facebook
4.3
reviews: 11
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.087037 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Custom countertops.
Unfortunately, we were unable to reach Custom countertops during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Custom countertops remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Custom countertops directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Custom countertops.
Unfortunately, we were unable to reach Custom countertops during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Custom countertops, but only indicates the absence of data. Custom countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
3.1
Established
Company Age
Custom countertops is an established company, operating since 2009.
According to our research, Custom countertops has been in business since 2009, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Custom countertops directly to confirm the accuracy of the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether Custom countertops has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Custom countertops operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Custom countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom countertops directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Custom countertops has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Custom countertops operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Custom countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom countertops directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Custom countertops offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Custom countertops provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Custom countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom countertops directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Custom countertops.
Unfortunately, Custom countertops did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Custom countertops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom countertops directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Custom countertops.
Unfortunately, Custom countertops did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Custom countertops.
Unfortunately, Custom countertops did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Custom countertops remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom countertops directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Custom countertops.
Unfortunately, Custom countertops did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Custom countertops, which is recognized in our rankings for other parameters. We recommend reaching out to Custom countertops directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Custom countertops
Small business
Delivery
Onsite services
Wheelchair accessible parking lot
Repair services
Credit cards
In store shopping
Countertop Installation
Countertop store
Reviews about Custom countertops
All (19)
Google (11)
Facebook (6)
Yelp (2)
Source:Google
Justin Karnes
Date: 2022-11-26 13:21:05
I hired this company and deeply regret it. They installed damaged cabinets and did not say a word to me. When I sent pictures and said something, they showed up with wood filler and spray paint to "fix" them instead of replacing them. A respectable company would never have installed them to begin with. I went 5 weeks with no kitchen as the cabinets were "delayed". I was told the project would take 2-3 weeks and it would be done before Thanksgiving. It's now the day after and it's still not complete. Michael refuses to take ownership and/or replace them. They left trash in my yard for over a week and never clean up their mess before they leave.
Read more
Source:Google
Joyce Schrock
Date: 2023-01-18 16:20:26
Custom Countertops did a small kitchen for me with some unique features. A few companies didn’t want to quote the job because it was “too small”. Custom Countertops promptly came out, measured and gave me a quote. Scheduling was easy without a long lead time. I was worried since some of what I needed was not the “norm”, it would be missed. But the job was completed just as I requested. Price very fair, with a quality installation.
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Source:Google
Dennis Auger
Date: 2023-01-25 22:35:37
Great company for kitchen and bathroom countertops. I have been working with them for the past 6 years and I have done multiple kitchen and bathroom jobs with them. They always do a great job and I highly recommend them to anyone who is looking for new countertops.
-Dennis
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Source:Google
Dadius Cleveland
Date: 2024-11-02 15:56:35
Super happy with our new Quartz bathroom countertops! Custom countertops were great and appreciated the communication all throughout the process also super quick with installation (within two weeks)! Pricing was way more affordable than expected!!
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Source:Google
Traci B
Date: 2023-02-15 13:23:02
Beyond thrilled with our installation. It was a 7-10 day turn around and the price was better than I could’ve imagined.
Read more
Source:Google
Tyler Baughman
Date: 2024-11-22 21:56:44
Very happy with service, quality and price. Definitely would recommend for your countertops. Visited as well one of their Suppliers and viewed rows and rows of actual slabs to choose from. It was well worth the visit. Highly recommend to everyone to do. Sample pieces do not do justice. We chose the Angola Black polished granite.
Now to decide on our Backsplash- We had a counter splash with our laminate tops prior but didn't want with these is why you are seeing the wall not painted close to countertop.
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Source:Google
Asma Rahman
Date: 2023-10-27 01:41:51
Thank You so Much Juan and Michael. You both have done such an amazing job. We are so happy for your service. You guys delivered the granite on time and handled very professionally while installing. Your finishing job on granite is wonderful.
Me and my husband really happy about your job. We both highly recommend everyone to your company. Thanks
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Source:Google
ashley wilkins
Date: 2023-01-18 16:01:46
Extremely fast turnaround time. Pricing was great! Friendly and good communication. I couldn’t be happier!
Read more
Source:Google
Alexey Kaminski
Date: 2024-08-01 15:59:07
The process with Michael and his crew was effortless and they did such a great job!
They took accurate measurements at our initial meeting and were directed to go view samples at their warehouse. After we went to their supplier's warehouse to view the samples and choose the one we liked, Michael gave us a quote and then began cutting the quartz to the right size.
1.5 to 2 weeks later, we got our countertops installed in a few hours!
Very happy with the end result and can't wait to use our kitchen again!
Read more
Source:Google
Bill Hankinson
Date: 2023-04-22 11:45:12
Extremely happy with the quality and craftsmanship we received from start to finish of our kitchen countertops. Would recommend them anytime.
Read more
Source:Google
Jeff Smith
Date: 2022-01-22 14:56:04
This company installed my countertops in a very timely manner.
We are very pleased with the work they performed. They told me where to go to pick out the slabs of quartzite. I picked them out and they installed three slabs.
They are beautiful. Thank you for the excellent work.
Read more
Source:Facebook
Bill Hankinson
recommends
5 stars !! From start to finish . We could not be happier with the service we received , from the consultation to the time frame to install . Quality, craftsmanship and care from start to finish . Thank you !!
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Source:Facebook
Justin Karnes
doesnt_recommend
I hired this company and deeply regret it. They poorly installed damaged cabinets and did not say a word to me. When I sent pictures and said something, they showed up with wood filler and spray paint to "fix" them instead of replacing them. A respectable company would never have installed them to begin with. I went 5 weeks with no kitchen. I was told the project would take 2-3 weeks and it would be done before Thanksgiving. It's been over 6 week's and it's still not complete. I have broken cabinets, missing shelves, no hardware and my island is just sitting on the floor and not attached. They left trash in my yard for over a week and never cleaned up their mess before they left. Michael (assumably) walked away from the job a week ago. He will not return my texts, emails, etc. They took my money and disappeared, leaving my kitchen unfinished.
Read more
Source:Facebook
Kiana Kauahi-Lockwood
recommends
they did a wonderful job!
Read more
Source:Facebook
John Grabill
recommends
Would definitely recommend!! Excellent job. They even had a piece that was cut about half inch to short, they returned to the shop and cut new piece and return to finish the project in the same day.
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Source:Facebook
Toni Vannelle Kauahi
doesnt_recommend
Our counter tops were installed a year ago! They cracked by the sink the day they installed them but they filled it in and said it would be okay! We now have 2 huge cracks going down the counter tops above the dishwasher since they did not add support they came out and filed it, since then they have gotten worse they are turning black and yellow ! And they will not return our calls or text messages! Very unhappy after spending $5000 to get an amazing new look! And now it is shot to hell!
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Source:Facebook
Tamica Johnson-Thornton
recommends
I would recommend them. They were very helpful in getting the Granite put in and putting the plumbing back with my new faucet. Excellent work.
Read more
Source:Yelp
Anne R.
Date: 2020-02-20 15:52:38
I use Juan for all my property management granite needs. He does great work for a fair price and is always very responsive.
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Source:Yelp
James S.
Date: 2019-05-03 16:35:01
I wouldn't touch this company with a 10 foot pole. We initially went with them and quickly asked for a refund before they installed. Your options with them are extremely limited and you dont get to choose the actual slab youre getting the countertops from. Any reputable installer has you choose them. How are you supposed to choose an countertop from a 1x1 foot sample when each slab can be 100% different?. My advice is spend a little more and get a better experience. The two 5 star reviews are from people that work there lol and one is the owner. Major pass.
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Source:
FAQ About Custom countertops — Based on Independent Research
What materials can I order a countertop from Custom countertops?
During our independent research, we found that Custom countertops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Custom countertops’s clients in Toledo, OH for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Custom countertops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Custom countertops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Custom countertops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Custom countertops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Custom countertops most often implement in Toledo, OH?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Custom countertops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Custom countertops?
The company’s office is located at 1362 E 5th Ave, Columbus, OH 43219, but its work is not limited to just the city of Toledo, OH. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Custom countertops work with?
Like many participants in our rating, Custom countertops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Custom countertops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Custom countertops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Custom countertops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Custom countertops offer any discounts on countertop fabrication in Toledo, OH?
Unfortunately, during our independent research, we were unable to reach representatives of Custom countertops to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Custom countertops in Toledo, OH?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Custom countertops. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Custom countertops?
Yes, according to our research, Custom countertops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Custom countertops?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Custom countertops in Toledo, OH. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Custom countertops to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Custom countertops in Toledo, OH. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Custom countertops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Custom countertops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Custom countertops provide for its work?
According to our information and industry practice, Custom countertops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Custom countertops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Custom countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Custom countertops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Custom countertops know that you found them through the National Ranking Countertops Contractors!