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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 6
Lincoln, NE City Rating: We have identified this city as the primary city for this contractor.

Custom Countertop, Inc.

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Examples of works performed by Custom Countertop, Inc.

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About Custom Countertop, Inc. — Ranked №6 Countertop Fabricator and Installer in Lincoln, NE

20.43

total score

The main rating value calculated from more than 30 indicators.
Exact value: 20.429162 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Custom Countertop, Inc. ranked number 6 in Lincoln, NE in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Custom Countertop, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Custom Countertop, Inc.: Total Score & Key Ratings

The Total Score of 20.43 out of 100 achieved by Custom Countertop, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Custom Countertop, Inc. has a rating of 4.2 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.28 out of 5.

You can read detailed information and evaluations from our independent research of Custom Countertop, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Custom Countertop, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Custom Countertop, Inc.

Having been founded in 1983, the company has designed thousands of countertops for both private and commercial premises. It deals with a wide range of materials, including marble, quartz, and granite. High-quality designs, individual approaches, diverse techniques, and expertise are the main benefits of the brand. Custom Countertop also provides a full range of associated services, like delivery and installation. If you need a residential kitchen countertop, experienced employees will listen to your preferences and demands, design a draft, and develop an exclusive tabletop that will decorate your kitchen interior.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.277778 out of 5.
criteria: 10

Staff friendliness

1

Poor

Staff Expertise

1

Poor

Company Age

0

No Data

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

1

None

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Custom Countertop, Inc.

Small business

Delivery

In-store pickup

In-store shopping

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Service guarantee

Gender-neutral restroom

Wi-Fi

Free Wi-Fi

Credit cards

Debit cards

Free parking lot

In store shopping

In store pickup

Countertop store

Countertop contractor

Granite supplier

Marble supplier

Reviews about Custom Countertop, Inc.

All (12)

Google (10)

Yelp (2)

Source: icon-google Google
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Genee' Handley

Date: 2024-12-10 12:08:38

Super impressed with the entire process and very happy with the results! Installers did a fabulous job!!! Highly recommend!!!

Source: icon-google Google
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Tom Hughes

Date: 2024-12-17 17:26:27

We worked with Custom Countertops on a recent remodel, and they were fantastic to work with. From the selection process to the install, the entire experience was exceptional and communication was top-notch. Thanks to everyone on your team!

Source: icon-google Google
avatar

Jacob Wavada

Date: 2023-01-24 15:16:13

While the end product is very nice, the path to get there was extremely frustrating. My wife and I chose this place because my parents had worked with them in the past on their house. When we walked in to the building we did not feel welcomed. The lady at the front desk was not very friendly and made us feel like we shouldn't be there. We picked a slab and the man that helped us was extremely nice and friendly. We had a guy come out and measure but then heard nothing about an install date. I assumed that they would let us know and not blindly send someone out, but that is exactly what they did. Two guys showed up while I was on home for a lunch break and I was leaving so I couldn't stay while they did it. We called later that day and were told they would fit us in where they can. No apology for the whole incident which was frustrating. We also had another rude encounter with the receptionist who asked me if I forgot the date. That could have been a joke, maybe. . . but came off as condescending. The last bit of miscommunication involves the sink. We were not told that we had to have the plumbing undone beforehand. We found that out when we called them after they showed up unannounced. We were also told that they would be setting the sink and mounting it. They did not do that and when I asked one of the guys who installed it, I was told they didn't do that. Not a huge deal, but I was told try different things by two different people. They pretty much sums up the whole experience. Bad communication on their end made the process extremely frustrating and confusing. The end result is very nice and everyone we talked to was pleasant, besides the receptionist, but the whole operation felt unorganized and messy.

Source: icon-google Google
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Lindsey Scheinost

Date: 2021-05-03 03:59:53

The sales people were nice, but I had cash and all of my measurements on me, ready to purchase and no one really took me seriously. I'd still suggest this local option over a box store but maybe you have to be better dressed or demanding than I was. Also, if you want to look without feeling rushed or pressured, this place was laid back.

Source: icon-google Google
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Christopher Ely

Date: 2018-05-01 22:57:18

Helpful and knowledgeable staff. Worked with our schedule. Nice-looking selection.

Source: icon-google Google
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Bailey Neville

Date: 2024-05-23 15:45:42

The team was very helpful and easy to work with. I received quotes quickly and accurately. Their team did an excellent job with the installation! The new countertops look great, and they even paid attention to my new paint color to pick a caulking color to match. They also did an excellent job cleaning up after themselves, I would not have even known they were there had there not been new countertops. I would highly recommend them!

Source: icon-google Google
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Jaime Collen

Date: 2023-08-15 01:23:12

I was laughed at when I asked for a cash discount. I wasn’t taken seriously unless my husband was there. The guy who measured was great, friendly and personable. The installers were great too! Our island took two pieces. One piece had been so damp for so long it was brown, not white. They installed without letting us know. It’s still different colors after 2 yrs and I had to fight for the bogus $300 “discount.”

Source: icon-google Google
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frank dickerson

Date: 2020-06-30 19:45:42

My wife purchased a remnant granite piece to place tops on two matching antique Clark's Spool Cabinets. They were great to work with and the granite was beautiful and cut to specifications. Wonderful sellers and staff. Worked with them several years ago on our old house with laminate surfaces in our bathrooms and they installed these professionally. They were great then and still are now. Would work with them in the future too when we remodel our kitchen and bathrooms in several years.

Source: icon-google Google
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Steve Terhune

Date: 2024-06-20 21:10:04

The folks at Custom Countertop are always helpful, friendly, and great at what they do.

Source: icon-google Google
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LaDonna VanArsdall

Date: 2024-02-02 16:01:37

A year ago I modeled my kitchen. They did great. This year I got a new house and they did my new countertops again wonderful work. Beautiful countertops Thank you 😊

Source: icon-google Yelp
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Gina K.

Date: 2022-10-12 19:46:10

This was the fourth place I visited to look at samples for quartz and get a bid for a new bathroom countertop. When I walked in there were 6 sets of mens eyes staring at me throughout my conversation with the guy that addressed me with a loud sales voice. I had all of the answers to point me in the right direction but he kept asking me irrelevant things like my address to get me started on looking at samples. I told him what color I was interested in and he stopped and said "now...that is going to be about $2500 just so that you know" which made me feel like he was warning me it was something I couldn't afford. He also asked me twice about the cabinets being reused or is this an all new custom cabinet. I told him both times it's a completely new and gutted bathroom, new custom cabinetry. His subtle bid was also about $700 more expensive than every other place I talked to in Lincoln. He handed me a sheet of paper that had random names on it and said the S indicated it was in stock and would be the best value. But what does that mean? It literally tells me nothing. When I asked if he had any remnants to look at, he said 'nothing that big' which the size I am looking for is pretty standard. I got the feeling they definitely don't work with women and he assumed a lot by profiling me as someone who can't afford this so we should stop the conversation here. So I asked him to get me a bid based on coordinates I gave him. He then took two phone calls and started a conversation with someone behind the counter, ignoring my request. So I asked him to email me when he has something drawn up and he said it would most likely be more than 24 hours before I hear from them. Definitely don't trust them based on their demeanor in the showroom. I'm sure if their skills match it wouldn't be worth it to spend money with this company.

Source: icon-google Yelp
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Carol B.

Date: 2019-03-29 19:32:07

poor support of their product after they took our 3 thousand dollars. The counter has fissures and putty filling voids in the stone that we did not know were there. Now the putty is breaking down. No guidance as to choosing a different part of the stone so it wasn't in front and center on the piece. They are unwilling to offer any resolve to this issue.

FAQ About Custom Countertop, Inc. — Based on Independent Research

What materials can I order a countertop from Custom Countertop, Inc.?

What types of spaces does Custom Countertop, Inc. fabricate countertops for?

What shapes of kitchen countertops does Custom Countertop, Inc. fabricate?

What countertop design styles does Custom Countertop, Inc. most often implement in Lincoln, NE?

What is the service area of Custom Countertop, Inc.?

What types of clients does Custom Countertop, Inc. work with?

Does Custom Countertop, Inc. have its own countertop fabrication facility?

Does Custom Countertop, Inc. offer any discounts on countertop fabrication in Lincoln, NE?

What is the price category of Custom Countertop, Inc. in Lincoln, NE?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Custom Countertop, Inc.?

What is the fabrication and installation timeline for a countertop at Custom Countertop, Inc.?

How long does it take Custom Countertop, Inc. to prepare a quote for countertop fabrication and installation?

Does Custom Countertop, Inc. offer cutouts for sinks, cooktops, or other elements?

What guarantees does Custom Countertop, Inc. provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Custom Countertop, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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