While the end product is very nice, the path to get there was extremely frustrating. My wife and I chose this place because my parents had worked with them in the past on their house. When we walked in to the building we did not feel welcomed. The lady at the front desk was not very friendly and made us feel like we shouldn't be there. We picked a slab and the man that helped us was extremely nice and friendly. We had a guy come out and measure but then heard nothing about an install date. I assumed that they would let us know and not blindly send someone out, but that is exactly what they did. Two guys showed up while I was on home for a lunch break and I was leaving so I couldn't stay while they did it. We called later that day and were told they would fit us in where they can. No apology for the whole incident which was frustrating. We also had another rude encounter with the receptionist who asked me if I forgot the date. That could have been a joke, maybe. . . but came off as condescending. The last bit of miscommunication involves the sink. We were not told that we had to have the plumbing undone beforehand. We found that out when we called them after they showed up unannounced. We were also told that they would be setting the sink and mounting it. They did not do that and when I asked one of the guys who installed it, I was told they didn't do that. Not a huge deal, but I was told try different things by two different people. They pretty much sums up the whole experience. Bad communication on their end made the process extremely frustrating and confusing. The end result is very nice and everyone we talked to was pleasant, besides the receptionist, but the whole operation felt unorganized and messy.

The sales people were nice, but I had cash and all of my measurements on me, ready to purchase and no one really took me seriously. I'd still suggest this local option over a box store but maybe you have to be better dressed or demanding than I was. Also, if you want to look without feeling rushed or pressured, this place was laid back.

Helpful and knowledgeable staff. Worked with our schedule. Nice-looking selection.

The team was very helpful and easy to work with. I received quotes quickly and accurately. Their team did an excellent job with the installation! The new countertops look great, and they even paid attention to my new paint color to pick a caulking color to match. They also did an excellent job cleaning up after themselves, I would not have even known they were there had there not been new countertops. I would highly recommend them!

I was laughed at when I asked for a cash discount. I wasn’t taken seriously unless my husband was there. The guy who measured was great, friendly and personable. The installers were great too! Our island took two pieces. One piece had been so damp for so long it was brown, not white. They installed without letting us know. It’s still different colors after 2 yrs and I had to fight for the bogus $300 “discount.”

My wife purchased a remnant granite piece to place tops on two matching antique Clark's Spool Cabinets. They were great to work with and the granite was beautiful and cut to specifications. Wonderful sellers and staff. Worked with them several years ago on our old house with laminate surfaces in our bathrooms and they installed these professionally. They were great then and still are now. Would work with them in the future too when we remodel our kitchen and bathrooms in several years.

The folks at Custom Countertop are always helpful, friendly, and great at what they do.

A year ago I modeled my kitchen. They did great. This year I got a new house and they did my new countertops again wonderful work. Beautiful countertops Thank you 😊