Countertops & Cabinets
since 1994
Examples of works performed by Countertops & Cabinets
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About Countertops & Cabinets — Ranked №1 Countertop Fabricator and Installer in Syracuse, NY
total score
Exact value: 71.408837 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Countertops & Cabinets, founded in 1994, ranked number 1 in Syracuse, NY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Countertops & Cabinets among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Countertops & Cabinets: Total Score & Key Ratings
The Total Score of 71.41 out of 100 achieved by Countertops & Cabinets in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Countertops & Cabinets has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.02 out of 5.
You can read detailed information and evaluations from our independent research of Countertops & Cabinets’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Countertops & Cabinets directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Countertops & Cabinets
The company has 25 years of experience. The main specialty is the production of exquisite and durable marble, quartz or granite countertops for the kitchen or bathroom. Delivery is carried out daily to all areas of the central region of the state of New York. Countertops & Cabinets has an exhibition center where models and templates of works are presented. Customers get acquainted with the works of designers and choose a countertop project. Clients are accepted by appointment. The company is famous for its high-quality service and individual approach.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 43
YELP
reviews: 5
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Countertops & Cabinets
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Checks
Credit cards
Debit cards
Accepts Credit Cards
In store shopping
Countertop store
Bathroom remodeler
Bathroom supply store
General contractor
Granite supplier
Home improvement store
Kitchen remodeler
Kitchen supply store
Reviews about Countertops & Cabinets
All (20)
Google (15)
Yelp (5)
Amber Cavallaro
Date: 2025-01-19 12:49:47
We had a great experience with Willow and the team. We were walked through the showroom, explored our options, and picked out the perfect fit for our new bathroom! Great customer service and quick turnaround, thank you!!
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Zack Potter
Date: 2024-09-07 19:39:30
What can I say? I don’t have enough words to express my gratitude to Pete and his team for the great transformation to our kitchen. From the first day, Pete understood what we wanted and went above and beyond through every step of the remodeling process. The crew were always on time and ready to work. I could always ask questions and they'll have the answers for it. I will definitely recommend this company for any renovation and it will be on the top of the list for future changes to my home . Keep up the good work!
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debbie gehan
Date: 2018-04-04 23:56:22
We recently worked with Nick and Ilona to complete a butler's pantry and add new countertops to our kitchen. They were great to work with. They suggested things that we hadn't thought of and were patient while we made up our minds!! We couldn't be happier!!
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Cindy Dowd Greene
Date: 2024-05-08 15:23:14
We love our new kitchen! Working with Countertops and Cabinets was a pleasure- everyone was pleasant to work with - very helpful, professional, offered great suggestions & ideas, and were very thorough. They also installed bathroom vanity and countertop. Highly recommend!
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Patty Ballard
Date: 2024-04-28 14:13:36
Did outstanding job installing my Néw cabinets, quartz countertops and backsplash. Went out of their way to make sure everything was perfect.
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Deirdre Affleck
Date: 2024-07-17 23:41:33
I can't say enough good things about the people at Countertops and Cabinets who worked with me on my kitchen. And on top of that, they gave me a really beautiful new kitchen! My project was not typical in that it was in a 200-year-old house, and we needed to gut the room to start from scratch. They even repaired the rotted subfloor and joists. They were friendly, easy to be around and were very professional and knowledgeable about all-things construction! Communication was good and they went out of their way to make sure I was happy with the results. I strongly recommend them without reservation!
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Margie Wengert
Date: 2019-09-22 21:42:23
We are so happy with our new kitchen & everything Nick & Illona did for us. They helped with the design process - coming out to our house, creating and printing CAD drawings, being patient as we tweaked it all. The installation was quick and productive! All the cabinets were installed in 3 days! We did have a few doors that had to be re- ordered but it was no hassle! We love our gray quartz countertops ! The process & knowledge Nick showed as he measured & designed the new island was so impressive!! They even tried to help us sell our old cabinets! We couldn’t be happier !
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Tom Cooney
Date: 2023-05-19 16:25:59
Nick and his team/family were amazing from start to finish. Pricing the project on the spot in his office, coming out for measurements, and the installation. Quick turnaround, 1/2 the time as competition. Highly recommend! Great family small business!
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Amber Sparks
Date: 2025-01-17 11:30:44
Hands down the very best in the business. In a pinch CM’s team had a massive commercial countertop measured to perfection, cut, delivered and installed in astronomically record time after someone else flaked. I’ve never seen such perfect seams on large slabs, or perfect cuts (or a beautiful unique stone). I cannot recommend these guys enough for anyone who needs countertops.
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Denise Bliss
Date: 2022-01-05 16:27:10
I had a large kitchen countertop and two vanity tops done - all with new sinks and I love all of it. These folks are pleasant, easy to work with, skilled, neat, prompt and reasonably priced — just couldn’t be happier. Disregard the finish work shown in the photos that I still have to do. Update: Backsplash finally done. Beautifully installed by Giuseppe’s Remodeling. I am so happy with my kitchen !!!
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James Fensken
Date: 2024-09-07 23:34:29
We did a kitchen and an entire first floor remodel. We were extremely pleased with all of the work that was done. The staff was friendly, efficient, and organized. They also made many great design suggestions that turned our outdated space into a modern living space that we are proud to have. Pete and Shawn were easy to work with and took great pride in making sure everything was perfect and to our satisfaction. We have received many compliments on the work that was done. We will definitely use them again to renovate our second floor.
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Eric Jones
Date: 2020-03-25 03:12:36
My wife and I have done 3 different solid surface kitchens with them. A true American business with the personal touch. Everyone I have worked with there I am very comfortable leaving the house completely open and they will lock up as the finish for the day. Nick, is great every time I have talked with him, providing experience and professional feed back when designing kitchens and color schemes. This is especially when my wife and I don’t agree. Ilona, is very professional and transparent when she picks up the phone. She puts a smile on my face when I call or stop it. I would say best small business in Syracuse.
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roger hawn
Date: 2024-06-17 22:01:15
From start to finish top notch. Sat with my wife and I to pick out the right material and color for our use and kitchen decor. Project started and completed in less than quoted time.
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Linda Johnstone
Date: 2024-08-01 12:44:59
They provided top-quality countertops and cabinets for our company's kitchen renovation. The countertops are so beautiful! Their team was great and handled any issue that arose. Very happy with the service.
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Adrienne Eddy
Date: 2024-09-19 22:43:29
I purchased a vanity and countertop for my bathroom remodel because my contractor recommended Countertops and Cabinets. I am so glad he made this recommendation. The minute I walked in to the store I felt like I was listened to and respected. They gave me good advice and took time showing me the product. My contractor installed the vanity, the countertop and sink were installed in a timely and efficient manner by Countertops and Cabinets. I would not consider using anyone else for future remodeling jobs. Thank you for making this as painless as possible!
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Richard G.
Date: 2022-12-29 22:28:44
We had a great experience Nick is a man of his word .we discussed everything prior to our purchase, and through his workers they met their commitments;when we were ready for the install!!As a result:I can only say "thank you Nick".thank you countertops, and cabinets. I would highly recommend your company to all who are seeking countertops and cabinets, thank you very much.
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Carol P.
Date: 2019-09-19 17:10:44
Nick was easy to work with. Once we finally figured out what we wanted and worked out some confusion, it was pretty quick and the installs went very smoothly. We love our countertops; we did both kitchen and one bathroom. They look great! Wonderful job. We're so pleased! Thank you so much!
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Dan K.
Date: 2018-08-10 02:14:15
Extremely knowledgeable and helpful. Not pushy at all. I would recommend just sitting down and even starting with them as they can figure out what works best for you and your project. Appreciate the help, knowing the timeline that I had (I was rushed with a hiccup from a current project), and everything they provided to me with getting it dropped right at my door too! Thank you!
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James E.
Date: 2022-03-23 13:50:31
No stars here. The owner of this company Nick is an unprofessional, lazy, liar. We did not even end up using this company. We went here because we had received several ridiculous quotes as far as price for granite counters. He quoted us $5,700! Well if it sounds too good to be true IT IS! Weeks went by that he was supposed to get the slabs in that we wanted to look at. First off he never calls. Even if they don't come in on the day they're expected you would think he would reach out. I do not believe he ever even ordered the slabs in. On the 3rd week I called him once again to see if they came in. Once again I was told no. I informed him that this is getting to be a bit ridiculous and that if they weren't in this week we would have to go elsewhere. He stated "well if you want to go somewhere else then go, if that's how you're going to be about it. I'll cancel the order." He then hung up. I guess customers are in abundance. Our business was not need from the beginning. Good prices do not equate to good product or experience. Do yourself a favor and steer clear of this company. It is owned by an individual that blames everyone else for their mistakes.
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Steve K.
Date: 2021-04-26 15:43:55
If I could give less than a 1* review I would. Horrific experience dealing with this company and owners. Ordered a bath vanity, sink and quartz top. We decided on a remnant quartz top they had in stock - we liked the design and it was on site so we didn't have to wait for delivery, which was perfect because we needed our bathroom disruption kept to a minimum. Vanity arrives a week later than expected, but I understand that because the industry is getting crushed right now. The quality is okay, not worth the price I spent for a vanity where the doors don't line up. So I call to have the quartz cut for my sink /faucet and shower seat and I'm told they don't have the slab. I said "but you had the slab and said you'd put our name on it." All they would say is that they don't have it. Never told me what actually happened (which was that they sold it). Now I have to wait two weeks for them to order a new slab. Fast forward two weeks later. I call. No response. Call again. No response. Call and leave a third voicemail over 3 days. No response. 4th day I get through. Nick the owner answers the phone. Nick hurriedly starts to explain to me that the stone still isn't in and he's been busy trying to get me a similar stone from another supplier. "Similar" to me isn't "the same". So I ask to see the stone first before I agree to it. Nicks response was "if you need to see the stone before I get it, the deal's off'! I'm trying to help you out here, I'm losing money on the deal and I can't wait for you to see this before I order it..." (you're losing money because you made a mistake - he made it sound like it was my problem). I interrupted him and said "wait what? slow your roll here, I don't think I'm asking to much to see the stone before I agree to pay for it". And then he says "hey, if you're going to get butt-hurt because we made a mistake, take your business somewhere else, but you're going to wait 6 weeks to get a stone". (Which I knew was true). So he ultimately assured me that the stone would be exactly like the other piece (because it's man made quartz and not naturally made granite) and that everything would be ready in 4-5 days. So as much as I'd liked to have gone somewhere else, I was stuck and agreed to move forward. So I show up to pick up the pieces and they rounded the wrong corner on my shower seat and hadn't finished the faucet cuts. And tried to charge me $100 more than I was told for the shower seat. ($250 instead of $150.) So my contractor had to pick up the pieces the next day. He gets there and they still hadn't cut the faucet holes and had to come to my house the next day to cut the holes. Complete shit show. Some of this stuff I understand because it's busy. But the owner is such a.....dink, lacking any minimal communication and customer service skills. How someone can tell their customer that they are "BUTT-HURT" after someone on his staff made an error is just mind boggling. I also got the feeling that some of these mistakes were intentional after our little spat. Total fly by night feel to this shop. Prices aren't firm, contracts have a clause in it that says "no matter what is verbally discussed, only the items listed below are part of the pricing". Just little stuff like that that makes you think. Steer clear. There are many other they will give you similar if not better products with the insults and will give you a more secure feeling.
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FAQ About Countertops & Cabinets — Based on Independent Research
What materials can I order a countertop from Countertops & Cabinets?
What types of spaces does Countertops & Cabinets fabricate countertops for?
What shapes of kitchen countertops does Countertops & Cabinets fabricate?
What countertop design styles does Countertops & Cabinets most often implement in Syracuse, NY?
What is the service area of Countertops & Cabinets?
What types of clients does Countertops & Cabinets work with?
Does Countertops & Cabinets have its own countertop fabrication facility?
Does Countertops & Cabinets offer any discounts on countertop fabrication in Syracuse, NY?
What is the price category of Countertops & Cabinets in Syracuse, NY?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Countertops & Cabinets?
What is the fabrication and installation timeline for a countertop at Countertops & Cabinets?
How long does it take Countertops & Cabinets to prepare a quote for countertop fabrication and installation?
Does Countertops & Cabinets offer cutouts for sinks, cooktops, or other elements?
What guarantees does Countertops & Cabinets provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Countertops & Cabinets. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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4073 New Ct Ave, Syracuse, NY 13206