Chen Depot, Inc.
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Examples of works performed by Chen Depot, Inc.
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About Chen Depot, Inc. — Ranked №6 Countertop Fabricator and Installer in Jersey City, NJ
total score
Exact value: 72.849183 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Chen Depot, Inc. ranked number 6 in Jersey City, NJ in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Chen Depot, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Chen Depot, Inc.: Total Score & Key Ratings
The Total Score of 72.85 out of 100 achieved by Chen Depot, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Chen Depot, Inc. has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.1 out of 5.
You can read detailed information and evaluations from our independent research of Chen Depot, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Chen Depot, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Chen Depot, Inc.
Ordering the fabrication of kitchen marble countertops and units made of other materials in Chen Depot, Inc, you can be sure work will be performed in high quality. Manufacturer of furniture made of artificial or natural stone orders raw materials only from trusted suppliers. The company is distinguished by affordable prices. The staff monitors the expansion of the catalog, which includes products made of high-quality feedstock. The price-quality ratio is considered ideal. Using the company's services, customers can be sure that the work will be completed in the shortest possible time at a high level.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 80
YELP
reviews: 41
reviews: 8
CoCo
reviews: n/a
Awards
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Chen Depot, Inc.
Delivery
In-store pickup
In-store shopping
Assembly service
Checks
Credit cards
Debit cards
Free parking garage
Accepts Credit Cards
Private Lot Parking
Bike Parking
Small business
In store shopping
In store pickup
Cabinet store
Countertop store
Granite supplier
Interior designer
Kitchen supply store
Marble supplier
Stone supplier
Tile store
Kitchen & Bath
Cabinetry
Countertop Installation
Reviews about Chen Depot, Inc.
All (57)
Google (11)
Facebook (5)
Yelp (41)
EJ J
Date: 2019-06-09 12:47:22
We bought our cabinets and countertop from them. Awesome staff and very attentive. Eggi was so very helpful in selection and what goes well with what we wanted. The dispatch team, Dexter who measured made sure it was exactly the size I wanted in each of the location, Jomer, James, and Walter were very careful in bringing up the counter top to the second floor and set it up very nicely. They were very clean and wipe down everything before leaving. I would highly recommend Chen Depot. Ask for Eggi. He is awesome and always follows up with you. Our Kitchen is not complete yet but still looks great.
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Jeff Ongkingco
Date: 2023-05-12 20:25:38
Leave your worries behind…..competitive pricing and knowledgeable sales staff, I was able to solidify 3 kitchen remodels. Thank you Edison, Eggie and Ox.
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Jon Cat
Date: 2025-01-13 03:39:15
Working with Chen Depot on our kitchen and bathrooms was an absolute pleasure! Eggie and Larry were incredibly helpful, patient, and a easy to collaborate with throughout the entire process. Eggie’s expertise helped bring our vision to life. The results were excellent! The installation crew was equally impressive, delivering top-notch craftsmanship when installing the countertops. If you're looking for cabinets and countertops, Chen Depot is the place to go. Highly recommended!
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Jinnan Guo
Date: 2024-06-15 17:29:10
Had 100% delightful experiences with Eggie and his team for designing this arch Pantry including customizing cabinets and installing stones! The price is competitive, the communication was smooth, and all work was done in timely manner. Highly recommended!
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Yanfei Liu
Date: 2024-07-11 18:39:18
I recently had my kitchen countertop and backsplash installed by Chen Depot and I couldn’t be happier with the result! The team was professional, friendly, and incredibly skilled. From start to finish, the entire process was smooth and enjoyable. The countertop looks absolutely stunning, and the quality is top-notch. I highly recommend them for anyone looking to upgrade their kitchen. I’ll definitely be reaching out to them for any future projects. Thanks again for the fantastic work!
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William Moy
Date: 2021-01-13 17:33:27
Great supplier of tiles and cabinets. Countertop was fitted in perfectly. All the styles they had and we liked. Price was good and better than Home Depot or Lowe’s.
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Mazzen Elebrashy
Date: 2024-10-26 16:10:33
“Thrilled with my new cabinets! The entire process with Ege and Larry, from purchase to installation, was smooth and professional. They was very, detail-oriented, and ensured everything was perfect. The cabinets look amazing and are exactly what I envisioned. Highly recommend this service for quality designs and excellent customer care!”
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Michael Ninivaggi
Date: 2024-03-28 13:20:52
After visiting numerous shops for my countertops Chen Depot was the clear cut best operation I came across. They have a great selection with competitive and transparent pricing. The team who came to do the template and install were both professional and fast. I would recommend Chen Depot to anyone looking for kitchen countertops in NJ. My kitchen looks great.
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sugar ray rendaje
Date: 2024-06-15 15:36:09
My contractor referred me to Chen Depot Inc. I walked in (but I recommend to book an appointment) and they asked what my budget was and they immediately shown options in the material I was interested in (quartz). Staff were very helpful. The pricing was good and the installation was quick and professional and my kitchen looks amazing!
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Judy Wu
Date: 2022-10-22 19:03:32
WOW!! I absolutely love our countertops!! Chendepot did an amazing job, super professional, took their time with the install to get it right and make sure everything was leveled and accurate!! Will definitely recommend. Thank you Eggie, Frankie and the whole team!!
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Chris Silva
Date: 2023-08-24 09:20:11
It was a pleasure doing business with everyone at Chen Depot. From laying out our kitchen floor plan to installation, they are true professionals. The customer service we received was exceptional to say the least. Edison, Eggy, and Ox went above and beyond to hear our needs and delivered. And when our beautiful countertops arrived, Victor installed it to perfection! Truly a class act! Thank you all again.
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Greek Finn
They are the best. Just renovated my rental apartment. Cabinets and counter top look great!!!
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Walter Aquino
Todo esta excelente y tienen buenos precios
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Teresa Herrera
What a wonderful experience dealing with Chen Depot, I replaced my black granite that was looking dated with quartz, they did and amazing job, they are so professional and did an unbelievable job, Edison was a pleasure to work with. Victor did my template and came back to install quartz, I can not say enough at how wonderful they were and what unbelievable job they did, will absolutely recommend them, give them 5 starts and i an very type A, love, love my Carrara marmi
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Michael Havertong
I went in and found the cabinets I wanted. Ordered for a way lower price than some competitors I checked. once I received my cabinets I got someone to install and everything came out beautiful. I had enough Crown Molding and moldings to make my kitchen POP. Ordered my granite from them. I didn't bother looking into Competitors because they were quick and easy. Received my Granite 3 days after measuring today and I LOVE IT.. Thank you all. I have worked with almost all of their staff and GREAT TO WORK WITH.. Not one complaint.
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Marcos Vaz
Purchased a granite counter top and the finished product was excellent! Fine, straight lines, cuts and designs are very artist. It was installed while I was at work and was pleasantly surprised when I arrived home. Thank you
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Giovanni S.
Date: 2021-10-01 23:45:06
Great team. Knowledgeable to help you get the best design. I did my kitchen over and Eggie was able to provide design diagram and ideas to efficiently setup my kitchen. Great prices and quality. I will continue doing business with Chen Depot and would highly recommend them.
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Gigi M.
Date: 2021-06-05 12:12:49
I am so happy that I met all the wonderful staffs of Chen Depot.They are reliable and very pleasant. My home is so beautiful now! Thank you so much!!!Especially to Edison.
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Silpa J.
Date: 2021-03-01 20:10:16
Believe all of the amazing reviews you read here about Chen Depot. I had a great experience buying from Chen Depot, they took care of me and worked with what I asked for. I did a complete kitchen renovation, Edison and Eggie were able to help me through what could have been an overwhelming process! They are extremely knowledgeable, professional and an all around great company. Not all kitchen cabinet companies are created equal! If you want the best go to Chen Depot! You'll be happy you did!
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Avery I.
Date: 2020-03-07 02:16:49
Love my new kitchen! Chen depot did a great job with my granite counter and backslash at an affordable price.
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Jeanne K.
Date: 2019-10-18 13:18:05
Very satisfied with my kitchen design, cabinets, and countertops. Chen depot was able to work with my budget. They had a lot of variety to chose from which made it easy to work with my budget. Great design team. Edison (owner) came to my home more than once to make sure and double check he took proper measurements. Him and his team were very knowledgeable and walked me through on details I needed to pay attention to when my contractor was installing. They also guided me through on small details that my contractor left out (thinking I would not notice) and if it wasn't for Edison and his team, it would not of gotten fixed by my contractor. I am very satisfied and happy with my kitchen design, cabinets, and marble countertops from Chen Depot, I wished I hired them as my contractors as well.
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Hafeeza R.
Date: 2019-08-24 17:33:23
Really great experience buying granite from Chen Depot for our kitchen. Good prices and great customer service from Eggy. Installers did an amazing job as well bringing granite to our second floor and installing. Overall great experience.
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Karol E.
Date: 2019-07-22 19:01:47
We had never done a renovation project but Chen Depot Made the process very smooth. Their design team really heard what we were looking for and quickly designed the kitchen we've always wanted. As is typical with renovations, we learned some elements of the original design were not going to be possible but once again Chen Depot quickly made adjustments to the design. The order for both our cabinets and countertops were timely and we couldn't be happier with the final result! Chen Depot truly gives you the best deals around and they really work with you to ensure you are happy with the design. We will definitely use them again for future renovation projects and recommend to family and friends.
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Michelle M.
Date: 2019-01-25 17:11:09
Thank you to Edison and his team for making my kitchen come to life!! Being new home owners we have to budget and shop around for good deals... and I have to say, Chen Depot has the best deals --hands down!! Besides that, the process was so smooth. Edison was able to create the look I wanted, had people come to the house to reassure my measurements were correct prior to ordering, everything came on time as promised and the next thing you know his team came and installed the countertop. No hassle.. stress-free process! I've already recommended Chen Depot to my friends and family for when they need to upgrade their kitchen.
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Lisa M.
Date: 2018-12-15 21:56:06
My 2nd experience working with Chen Depot & it's been a very helpful one! I have been appreciative of the time they've spent with me, and the guidance they've offered. Do not hesitate to spend time with something as important as your real estate renovation or property investment. I'm happy with the results & you will be too! Thanks to the team - each step of the way met expectations.
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Raneeza R.
Date: 2018-01-31 15:42:36
Excellent customer service! I would highly recommend this place for good quality counter tops and cabinets. Eggy was very helpful and professional.
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Kapil S.
Date: 2018-01-16 17:58:46
I got an amazing deal from Chen Depot on kitchen cabinets and counter top. People who are planning kitchen renovation should certainly visit once and then make up their mind.
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Roger A.
Date: 2018-01-02 21:38:40
We recently had our condo renovated and ordered our tiling, flooring, vanity, grout, and back splash at Chen Depot. Vini was the employee who worked with us every step of the way and she was fantastic. Emails and calls were promptly returned, she spent time reviewing all the choices, is extremely knowledgeable, in sum a true professional! You should go to Chen for your materials which are if high quality and affordable. We are thrilled with the look of our condo. Thank you so much Vini and Chen Depot!
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Paul S.
Date: 2017-08-16 16:34:44
You're not going to find a more knowledgeable staff. They helped me improve on the kitchen design and have great ideas. Plus you can't beat the quality and you won't find a better price any where else
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Jillian C.
Date: 2016-11-23 22:34:41
LOOK, I'm a cranky old lady from the Upper East Side of Manhattan, I rarely give 5 stars...but I couldn't be more pleased with Chen Depot. We drove up to see plenty of remnants, which is all I needed for my small job in Jersey City. Tatiana was amazing, although the poor girl had a huge brace on her leg, she hobbled all around the store and outside grounds with her calculator, happily answering my countless questions, and then gave me a quote that made me jump for joy. Chen Depot is busy around the holidays and they will tell you up front. I am also busy, but Chen Depot worked around my schedule, a human being answers the phone when you call the company, the selection is outstanding, this is a no frills down to earth business. The template guy showed up on time, the installers were professional and efficient, the unit looks amazing, I will patronize Chen Depot in the future and you should too.
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Brandon O.
Date: 2016-08-22 11:31:14
Being a first home buyer and just contract kitchen and powder room reno, and hardwood flooring with Chen Depot. Edison was very knowledgeable and helpful when it comes to what I wanted and explain what he can do to meet my need. The cost wise, I think Edison was reasonable. They seem to be very busy with projects they have but I will leave another review after when my project completes. Overall, the experience with Edison so far is FIVE STAR!
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Cezar S.
Date: 2016-07-20 01:09:58
Through the process of renovating our kitchen for the first time, we had a difficult time looking for our countertop, until we came to Chen Depot. One of the employees, Igy, was very helpful, knowledgeable, and true to his words. We had told him what our cabinets looked like and then he showed us some wonderful quartz countertops that will go great with our kitchen. The delivery was very fast and now our kitchen is done and its looks amazing. I will recommend Chen Depot to my friends and relatives.
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Hugh J.
Date: 2016-03-03 18:20:43
Just completed our 4th project with Chen Depot...1 gut/remodel kitchen, 1 gut/remodel master bath, 1 remodel bath and 1 kitchen counter/backsplash/island. Overall, very happy with the work and value. Edison and team are knowledgeable and helpful. They are definitely our go to team for kitchen/bath projects.
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Godwin C.
Date: 2015-09-26 14:22:24
I was undertaking my first kitchen renovation and Chen Depot came recommended by my contractors. Upon scheduling an appointment for measurements I was able to visit Chen Depot's location the same day to discuss cabinets, tiles and counter tops. I appreciated the speed with which they handled my job since I was on a deadline. The lady that oversaw my project was Gavini and she was a consummate professional. Her expertise helped me to create a kitchen that my tenants and agent love, and Chen Depot was able to out-compete other businesses in the area. I would not hesitate to do business with them again.
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Lnmlnm H.
Date: 2014-06-02 15:07:26
I am very happy with Chen's Depot, they have wide selection of cabinet and vanity, price is higher than HD's stock item, but quality is much better than the stock item; staff are very knowledgeable and helpful, though some of the display models are not available. I picked up my order within a week. Highly recommend this place
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Ben C.
Date: 2013-09-25 14:30:46
Recently moved into our first home in Jersey City. It's a brownstone home with a basement. However, the basement was covered with carpet and it smell moldy so I wanted to replace it with ceramic floor tiles. After reading the good reviews on chen depot, I decided to give it a try. Not only the floor tiles are very competitively priced and in good quality, but also the contractor did an amazing job on installation! I ended up hiring the same contractor again to do the wall tiles, which I didn't plan to do at the beginning! The staff is very helpful and provided service of the highest standard! The manager Edison is especially nice!
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Sara R.
Date: 2013-08-29 18:20:48
After months of consulting with private contractors including Home Depot and Lowes, my father in law referred me to Edison at Chen Depot. I reluctantly walked into my surprise a Hidden Gold Mine in Jersey City. The customer service is great! The team is knowledgeable and dedicated. They have a tasteful selection of cabinets, mosaic, granite, quartz, tiles etc... Gavini helped me with designing a functional kitchen. Edison beat all competitors' prices. I hired their contractors to install my floors, cabinets and countertops. Not only were they punctual, they were extremely professional (a hard working team). I was amazed with their skills. I love the results of my newly renovated kitchen and would highly recommend Chen Depot to all my family and friends. Five Stars to Chen Depot!
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Ken Y.
Date: 2019-09-27 23:54:20
Wow. Chen depot was the best. Very professional very helpful. Countertop was fabulous.
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Vivi L.
Date: 2015-12-25 18:19:40
Pro: 1. Good quality kitchen cabinets, clean and modern design with beautiful glossy face. The product is just as beautiful as we expected. 2. Nice color countertop. We brought our black splash when we went there to pick countertop. We took Edison's advice and chose soho grey color. It works out perfectly. 3. Economic price for this quality level product 4. Quick order and delivery procedure. They try the best to make customers satisfy. Con: 1. Delivery guy broke one corner of countertop. He fixed it finally, but the process is stressful 2. Cabinet measurement has 3 inch discrepancy. There was miscommunication between us and Chen Depot, so they might not take 100% responsibility. They finally helped us fix this with no extra charge. I highly recommend future customers stay on site when they do measurement and install countertop.
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Elaine F.
Date: 2015-06-20 21:17:08
The only reason they don't get my fifth star is because they were slightly disorganized in the office when paying the remaining balance of my order, but that was fixed before I left. I first had gone to Home Depot to buy my "granite" counter top for my kitchen. It took forever to finish the order and they had a lot of conditions with the order. I still bought the order at Home Depot but was not happy with my choice so the following day I cancelled the order and decided to go to Wayne NJ to make a new order with a better deal. On my way to Wayne I remembered that there was a granite shop on RT1&9 CHEN DEPOT. I thought I was just going to take a quick look then go to Wayne NJ. Well, I never made it to Wayne NJ, the crew in Chen depot had exactly what I needed at an even better price. They also came in the next day to make the templet and brought the counter 2-days later. They were unbelievable!!!! I explained my urgency and they took the task and nailed it! Again thank you so much to dexter and egor and everyone there at CHEN DEPOT for a great job... I walked in Wednesday and Saturday I have my granite
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Patty M.
Date: 2014-11-08 01:00:32
Obsessed with the quartz counter top I bought here. Price was great too! Didn't like they had to cut the stone to fit it in but nothing can do about that and not their fault. Got some great bathroom tiles as well!
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Carol F.
Date: 2014-10-27 19:49:44
Edison and the team at Chen's did an amazing job on my kitchen... Will def recommend them. Gavini was so helpful in the design and layout too.
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Robert Y.
Date: 2014-01-13 15:03:24
Last July 2 2013 walking into Chen Depot didn't think much of it, However, Great customer service people. Very knowledgable honest people "That keep there word". Explain to "Edison" I wanted my living room done before July 4 cause I was having family over celebrating July 4 Holiday.. And I wanted it done immediately, Not fool myself, I have been looking for contractors for approx month, Everyone whom came to my house, I wasn't to happy with... Anyway, Tile I found at Chen Depot, Pricing was good, And explaining to Edison is it possible for him to execute material & labor in short time, He said he can, I was worried, but took his word!!!!! His word was bond, True to his word! The job they done was " QUALITY WORK" Clean workmanship. Thank you Edison, Rob West Milford NJ
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David C.
Date: 2013-06-06 15:56:27
Well done, Chen Depot. I used Chen Depot for two projects in a kitchen I was putting in. First, I had to clear up a cabinet mess: another designer/supplier had bungled the design and the cabinets didn't fit the space. Big headache. Gavini and Edison sat down and double-checked my plan with me. We order the cabinets, which came when they were supposed to, and everything fit ok. Second, I went ahead and ordered my countertops through Chen. The prices were good, and the installation was professional. After they left and I had already paid, I realized that one small piece of backsplash had been left out. They did the right thing and cut the missing piece for me. Professional, competent, diligent.
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Thomas K.
Date: 2012-03-24 20:48:47
So far, so good. This unassuming place on Tonnelle Ave has great customer service, better than competitive prices, and a fine selection of cabinets, counter top materials, and tile amongst other things. We're redoing our kitchen and will be using their contracting services to perform the installing, designs, and demolition. I'll keep you updated on the progress in doing business with this local, family run business.
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Nicole Marie R.
Date: 2012-01-03 21:44:21
My basement flooded and I needed to replace the laminate flooring with something more durable - so I decided on tile. I found Chan Depot by accident looking for another tile place. The price they quoted me was $200 less then two other places I had checked previously. Better yet they had contractors that agreed to lay the tile for a reasonable price (less than I was quoted by one contractor but slightly more that I was quoted by another). I went with them because I was able to negotiate the thinset mortar for free. The owner/manager, Edison, successfully upsold me on updating my kitchen with granite countertops, offering to cut and install it for $30/sq ft. They also designed and installed a beautiful backsplash for only $200. Overall, the floor and kitchen work was completed professionally and it looks great. These guys really go out of their way to do things right and offer good deals. I definitely recommend them for and home improvements from kitchen to bathroom, etc.
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Liz C.
Date: 2017-01-03 01:28:25
Given I've been a construction manager for over 20 years, I refuse to pay big box store prices. Business ethics are everything to me. I was dealing with a cabinet maker in Bergen County but a fellow contractor that does work in NJ told me to swing by Chen Depot to see their products. These guys all pretty much carry the same products, it more or less who can give you the better deal. Their prices are good and they will find a way to work with your budget. Truthfully if it wasn't for Vini (She is AWESOME) I wouldn't have went with them. Edison is young and ambitious, knows his parents products but still has much to learn about our industry and client service ethics. Overall I would recommend purchasing your products from this establishment, but do educate yourself on cost of materials and installation.
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Knah A.
Date: 2015-01-20 15:51:51
Chen Depot. I wanted you to be as awesome as everyone else said you were. And you started out *awesome* but finished mediocre. Shopping in the store was quite easy and I was helped by some very friendly staff. My first measurement date went well, however, after the measurement I realized that things needed to be altered. Edison (I believe one of the managers there) let me know that he was not comfortable cutting the countertop (granite) if things were changing and suggested that once the additional work was complete that I have someone back out to remeasure. Again, awesome suggestion by Chen Depot. The problems start from here. Chen depot missed not 1 but *3* measurement appointments. The first was on a day that I left work early; when I called they told me that the installer was on a job that took longer than expected in southern NJ and wouldn't be making it. I was annoyed that I had to call them to find this out, but things happen. The next two appointments were scheduled later in the evening as I was no longer leaving early for someone to not show up. As stated, no one showed. What was worse was that the appointments were after the store closed. So, when no one showed up, I couldn't call anyone until the next morning to find out what happened. Finally, I got in touch with Edison who said that he would come out personally to measure. And while he was true to his word, I did have to call him directly as he did not show up on time (he was actually 30 minutes late). I finally got my measurements done. Installation day was a nightmare. My installation time frame was 2:30-4:30; the installers *arrived* at 5 PM (of course, after I called at 4:45 to find out where they were). Upon their arrival, they were surprised to find out that they were removing the old counter top. Now, the entire time I dealt with Chen Depot, I was sure to clearly mention that I had an old counter top that had to be removed. Apparently, that information was not relayed. After heatedly discussing things with Edison, the installers removed the old counter top, shored up the existing "cabinets" (they're not really cabinets but more of a custom build), and installed the counter tops. For the most part, the installers were great. The issue with them was 1. Cutting the countertop in the house sending dust all over the place and 2. After pushing them outside, cutting the remaining count top without a wet saw and throwing dust all over my front porch/yard area. Afterwards, everything looks good. Based on the troubles I had, I don't know if I would go through it all again for the amount of money I saved. Chen Depot really just needs to be more organized and communicate better both internally and with customers. I shouldn't have to call them to find out that their worker(s) are late/not showing up.
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T Y.
Date: 2021-01-07 19:32:40
very poor customer services and order still not in. its long over due. you guys took the total cash in and did not deliver the orders. Either i do not get response or lie about the order status
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Sandeep R.
Date: 2019-08-31 15:38:41
Not a great experience dealing with them. And I wouldn't recommend them at all. Price wise they might be OK, but they were definitely not professional. They took forever to complete my order. The cabinets they delivered had misaligned doors and they were not even ready to fix it. They asked me to get my contractor to fix the doors. So you pay for the misaligned cabinets and then you pay your contractor to fix the misalignment - awesome ! They kept me waiting for the entire day for installing the counter top and they didn't even have the professionalism to let me know that they are running late. I got my entire kitchen renovated and I bought cabinets and counter top from these guys, but I wish I had shopped around wisely and chosen some other place.
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Joe H.
Date: 2018-07-15 14:07:45
2 week bathroom job took over one year and it was never completed. Edison just disappeared and would no longer answer calls or texts.
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Daisy R.
Date: 2017-09-12 15:50:34
HORRIBLE CUSTOMER SERVICE!!! PLEASE STAY AWAY ALL THE HASSLE IS NOT WORTH IT!!!!! I spent a lot of money remolding my kitchen and this place made my experience horrendous. Poor communications skills and the attitude by one of the sales rep Vini was not pleasant at all when we started to claim and demand our item be corrected. Order was not delivered when they said it would be, missing items and then when we did receive the item the most important item was all wrong. It's going on 3 weeks and still have not rectified my problem. Every time I call all I get is excuses after excuses Edison won't even return my calls. Seriously thinking about filing a complaint with small claims court maybe that way I can get my item but at this point all I want is my money back and don't ever have to deal with them ever again. F+ is their score!!!
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Fuzzy B.
Date: 2017-04-17 18:37:43
Purchasing from Chen Depot was a major mistake. The service is horrendous. Every thing that they scheduled was late. This includes two measurements, the first product delivery, the second product delivery (because of errors in the first), and the third product delivery. Communication is poor, and when you are able to reach them to inquire about the missed schedule you are met with hostility. Our cabinets arrived defective. Chen blamed our contractor saying that Chen had inspected the shipment before we got it and everything was fine. When we persisted they punted to the manufacturers rep. The rep actually admitted that the cabinets were shipped defective (so much for Chen's "inspection") but only offered a lame attempt at repairing rather than replacing them. Stay away.
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Rafael T.
Date: 2017-04-12 17:02:20
STAY AWAY!!! ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!! I spent thousands of dollars with these folks remodeling my kitchen while my wife was in the hospital following open heart surgery. I stressed to them the importance of receiving the cabinets and countertop I ordered by the agreed upon time as I wanted everything done by the time my wife came home from the hospital. Unfortunately (for me), that agreement and my repeated pleas fell on deaf ears as there were numerous delays, little to no communication, and I received subpar products. I ultimately abandoned the money I paid for several pieces of granite and ended up purchasing the stone at another store. I recently had to go back to purchase an additional cabinet as I could not find a matching set elsewhere. Not only did I have to fight tooth and nail to get a minimal credit for the money they owed me from my previous purchase, but in true Chen Depot fashion, delivery took three times longer than promised, a cabinet door is defective and the want to charge me to swap it out. Overall, save yourself time, money, and headaches by buying anywhere else. By the way, I'm the guy in their yelp video so don't be fooled by their fake claims of customer satisfaction. No one there has a clue as to what it means to provide quality customer service.
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Yanan Z.
Date: 2017-03-30 14:45:39
Stay away from this place. They never mentioned there's design fee, but now they don't give the three hundreds deposit back. Even Home Depot doesn't charge such a fee and only takes less than a hundred to do measurement. Also, their attitude turned very rude when we asked for refund. Wish I can give zero star. Update: They told us over the phone that they will either refund 50 cash or 100 store credit to buy things at their place. However, when we went to get the refund, Edison insulted us about the negative review, and said he will hold the money for the "shitty" reviews. Fine, keep it to pay for a class for business ethics!
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Shing L.
Date: 2015-11-25 03:39:03
Bought granite counter top and porcelain tiles with them. The material itself was good but their service needs to improve. I need them to come back to drill a drinking water hole for me on the counter top I purchased from them and I agreed to pay what the owner had asked for the service. The tech came with wrong tools so the service was not performed, later when I call back to ask about the reschedule, the owner then told me that she will not send her guy out to me again because she felt it was wasted of their time! I could be a very grateful customer if they'd come back to drill the hole for me, instead, I am pissed off by the way how they handle the case! I texted the owner exactly what size hole I'd need before they come out but was blamed for wasting their time? I would not recommend this business.
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Anonymous C.
Date: 2014-09-23 21:27:03
I would have given it 0 stars if there was an option, worst store I have ever been to, went to their Jersey City store after reading all these good reviews,staff is very rude, no body wants to help, quality of the products is very bad and much expensive as compared to Home Depot and Loews, not worth the money, will not recommend to anyone.
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FAQ About Chen Depot, Inc. — Based on Independent Research
What materials can I order a countertop from Chen Depot, Inc.?
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The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Chen Depot, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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332 Hoboken Ave, Jersey City, NJ 07306