Hello Bar Image

October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

Read More close
contractor place 7
Rockford, IL City Rating: We have identified this city as the primary city for this contractor.

Cascade Custom Countertops

since 2004

Examples of works performed by Cascade Custom Countertops

company-photocompany-photo

Get a free estimate:

Click to call

About Cascade Custom Countertops — Ranked №7 Countertop Fabricator and Installer in Rockford, IL

50.6

total score

The main rating value calculated from more than 30 indicators.
Exact value: 50.598064 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Cascade Custom Countertops, founded in 2004, ranked number 7 in Rockford, IL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Cascade Custom Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Cascade Custom Countertops: Total Score & Key Ratings

The Total Score of 50.6 out of 100 achieved by Cascade Custom Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Cascade Custom Countertops has a rating of 3.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.13 out of 5.

You can read detailed information and evaluations from our independent research of Cascade Custom Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Cascade Custom Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Cascade Custom Countertops

Cascade Custom Countertops was founded in 2002, that’s why the company’s staff has such huge experience. The company fabricates and delivers countertops of high quality. Cascade Custom Countertops can also replace your countertop if something goes wrong.
You can trust this business according to reviews on Google. If you appreciate individual approach, Cascade Custom Countertops is an ideal variant for you.
The most important thing for company’s managers is customers’ satisfaction. Its designers can create any project for you or offer you a standard variant of countertops if you have no ideas.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.125006 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

3.8

Experienced

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

1

None

Production time

3

Standard

Deposit Level

3

Standard

Quote Time

2.5

Average

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Cascade Custom Countertops

Small business

Delivery

Onsite services

Wheelchair accessible parking lot

Checks

Debit cards

Countertop store

Cabinet maker

Granite supplier

Reviews about Cascade Custom Countertops

All (3)

Google (2)

Yelp (1)

Source: icon-google Google
avatar

Paige Kazy-Garey

Date: 2017-03-23 15:20:23

If it were possible I would give this company zero stars. DO NOT USE THEM! We got our countertops installed by them and there ended up being a factory blemish and they had to taken out and reinstalled. We were worried about our new cabinets and paint job being damaged because of this and Mike said that they would not take responsibility for that. When they did the work they dinged up our cabinets, marked up our walls, and damaged part of our wall. They did not clean up their mess or tell us they were leaving. They just walked out of the house and left. I am very upset and have felt very disrespected by this company. I would NEVER use them again.

Source: icon-google Google
avatar

Grant Abel

Date: 2020-01-22 12:01:02

Professional, thorough, and on time. Couldn't ask for more!

Source: icon-google Yelp
avatar

Paige K.

Date: 2017-03-23 15:20:54

If it were possible I would give this company zero stars. DO NOT USE THEM! We got our countertops installed by them and there ended up being a factory blemish and they had to taken out and reinstalled. We were worried about our new cabinets and paint job being damaged because of this and Mike said that they would not take responsibility for that. When they did the work they dinged up our cabinets, marked up our walls, and damaged part of our wall. They did not clean up their mess or tell us they were leaving. They just walked out of the house and left. I am very upset and have felt very disrespected by this company. I would NEVER use them again.

FAQ About Cascade Custom Countertops — Based on Independent Research

What materials can I order a countertop from Cascade Custom Countertops?

What types of spaces does Cascade Custom Countertops fabricate countertops for?

What shapes of kitchen countertops does Cascade Custom Countertops fabricate?

What countertop design styles does Cascade Custom Countertops most often implement in Rockford, IL?

What is the service area of Cascade Custom Countertops?

What types of clients does Cascade Custom Countertops work with?

Does Cascade Custom Countertops have its own countertop fabrication facility?

Does Cascade Custom Countertops offer any discounts on countertop fabrication in Rockford, IL?

What is the price category of Cascade Custom Countertops in Rockford, IL?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Cascade Custom Countertops?

What is the fabrication and installation timeline for a countertop at Cascade Custom Countertops?

How long does it take Cascade Custom Countertops to prepare a quote for countertop fabrication and installation?

Does Cascade Custom Countertops offer cutouts for sinks, cooktops, or other elements?

What guarantees does Cascade Custom Countertops provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Cascade Custom Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

Contact Cascade Custom Countertops for a Free Estimate

Choose the Way That Works Best for You!

By clicking "Get Free Estimate," you agree to our Terms of Service and Privacy Policy, consent to the contractor you are contacting reaching out to you about your project, and agree to receive our weekly The Stone Magazine digest.