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Durham, NC City Rating: We have identified this city as the primary city for this contractor.

Carolina Countertops

since 2013

Examples of works performed by Carolina Countertops

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About Carolina Countertops — Ranked №5 Countertop Fabricator and Installer in Durham, NC

66.93

total score

The main rating value calculated from more than 30 indicators.
Exact value: 66.929587 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Carolina Countertops, founded in 2013, ranked number 5 in Durham, NC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Carolina Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Carolina Countertops: Total Score & Key Ratings

The Total Score of 66.93 out of 100 achieved by Carolina Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Carolina Countertops has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.73 out of 5.

You can read detailed information and evaluations from our independent research of Carolina Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Carolina Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Carolina Countertops

Carolina Countertops works in a traditional regional style, bringing it into its products. The company offers the customers professional advice on the choice of most fitting material and constant information support in the process of project fulfillment. By interacting with regular wholesale suppliers, the company provides attractive prices for granite and quartz countertops without sacrificing products’ quality. All projects undertaken by the experienced staff of the company are completed within the time frame set by the client, and the installation work is carried out at a predetermined convenient time.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.7

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.725358 out of 5.
criteria: 10

Staff friendliness

1

Poor

Staff Expertise

4

Very Good

Company Age

2.6

Established

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4.7

Very Fast

Deposit Level

3

Standard

Quote Time

2.1

Slow

Affordability

4.6

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Carolina Countertops

Accepts Credit Cards

Countertop store

Contractor

Countertop contractor

Service establishment

Granite supplier

Kitchen & Bath

Reviews about Carolina Countertops

All (15)

Google (8)

Facebook (3)

Yelp (4)

Source: icon-google Google
avatar

Maverick Jordan

Date: 2020-06-21 03:54:16

I called 7 places and got quotes and was told the island in my kitchen was to big for a single piece of granite. I was also told they didn’t make the color granite. Got really frustrated with the search until a friend told me to call Josh so I did. Said he’d come give me a free estimate the very next day. Josh came out and measured and told me he could get exactly what I wanted, one piece and the material that I wanted. Josh came out with the guys for the install and it looks Incredible and the price was over $1,000 less than the other quotes installed. I would highly recommend Josh and his business. I would give Carolina Countertops 10stars if I could!

Source: icon-google Google
avatar

Ashley Henderson

Date: 2020-06-20 11:34:47

Such a wonderful company to work with! Carolina Countertops were very thorough and communicated extremely well! I called Josh on a Wednesday and he returned my call right away and set up an appointment to come out to our house that Friday! Josh treated us like friends- we weren’t just client number, he made us feel like we weren’t rushed to make a decision. He spoke to our kids, and was so patient- I had a quote from him later on that same day (Friday) and then he came back out the following Monday to do official measurements! His installers came about a week later to install and they were so kind, clean and professional! We couldn’t be happier with our new countertops and so thankful we went with Carolina Countertops!

Source: icon-google Google
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Amanda Coffos

Date: 2020-07-08 16:45:46

I can not say enough good things about Josh and his team, headed up by Daniel. From going out of his way to find the exact look of stone I was going for, to installation Josh and the team were professional, friendly and accommodating. The stone they installed is beautiful and the communication through out the process was excellent. I could not ask for a better experience and would recommend them to anyone looking for someone to help them with their home. I plan to call on them again when I renovate other rooms in my home.

Source: icon-google Google
avatar

Rob Anderson

Date: 2021-04-09 00:09:00

Josh was by far the most no-nonsense countertop specialist I contacted (and ultimately who I went with for that reason). He takes a straightforward approach to sizing up the job and doesn't balk at potential difficulties, such as tricky cut-outs. I had to get new countertops as the scope grew for a kitchen sink project, so I didn't think I would be happy about having to replace countertops that didn't really need replacing aside from the fact that they didn't fit the new sink. However, Josh and his team did a fantastic job - the cuts, edges, polish, and stone itself are terrific, and it is a definite unexpected upgrade. On top of that, his team managed to get out the old countertop without damaging any of my tile backsplash, so my "clean-up" is basically zero. Overall, I really appreciated working with someone who went the extra mile (he happily cut the old granite into pieces for me to use in furniture) and didn't treat me like I didn't know what I was talking about (as most other companies I reached out to did).

Source: icon-google Google
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Kyle Miller

Date: 2023-11-21 01:17:23

We left a voicemail message for Josh and within minutes he replied via text to discuss our situation. He then came to our home the same day to repair a kitchen granite countertop chip. So impressed with his work, Josh earned our business for another project. Extremely professional with exceptional commitment to service.

Source: icon-google Google
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Barbara Wallen

Date: 2018-10-18 20:28:58

Carolina Countertops did a awesome job on my New Granite countertops. Josh Friend is awesome to work with and highly recommend. - A Happy Customer!

Source: icon-google Google
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Liza Sisler

Date: 2020-06-12 20:55:11

Josh and team did a fantastic job with our countertops. Josh also suggested where we could buy Quartz countertops and made sure they knew we’d be coming. Josh was responsive and his crew were great We are thrilled with the results and would use them again in a heartbeat!

Source: icon-google Google
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Vicki Almay

Date: 2020-01-08 14:25:26

Josh Friend is the BEST and most professional person to work with . Start to finish my projects were handled in the most professional, and top priority manner. Everything was done to perfection! I have recommended this company and Mr. Friend to everyone I know.

Source: icon-facebook Facebook
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Barbara Wallen

recommends

Carolina Countertops and Josh Friend was awesome to work with and did a great job on my NEW granite kitchen countertops. Very pleased and highly recommend!

Source: icon-facebook Facebook
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Michelle Renieri- Krenrich

recommends

We had a great experience! Everything from start to finish ! I would definitely recommend them.

Source: icon-facebook Facebook
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Mary Justice

recommends

Working with Carolina Countertops was truly a great experience. Always on time, credible, meticulous and courteous. Josh gave great recommendations and his follow up and follow through were nothing short of impressive. Great work! Highly recommend!

Source: icon-google Yelp
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David D.

Date: 2021-04-03 19:42:34

Wow, if you're looking for someone who knows a thing or two about countertops it is Josh Friend of Carolina Countertops. I just had a full-length quartz countertop installed and it is absolutely gorgeous!! All one piece even around my built-in cooktop! Beautiful job! I showed him a sample of what I thought I wanted but asked if he could find something else that didn't have these little reflective specs in it. Well my goodness, he found an exquisite piece of quartz, nice and thick too, without those speckles! I love his choice so much more than what I picked out. Plus he saved me $350. So worth having him come to your home or office. You will be in trusted hands, guaranteed. Quartz, granite, or any other material....he's a master at this craft. Thanks again Josh!!

Source: icon-google Yelp
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Diane W.

Date: 2019-03-07 00:03:46

We just had Josh and his fabulous team redo our kitchen this past month with beautiful quartz countertops, subway tile backsplash & new sink!! We are so happy and highly recommend Josh & his team!! He's professional, reliable, honest and does great work for a competitive price!!

Source: icon-google Yelp
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Eddie H.

Date: 2019-01-05 20:32:56

This was the smoothest experience we've ever had getting new countertops. Carolina Countertops upgraded our dark, 20-year-old kitchen countertops and island, backsplash, stovetop, sink and faucet, and they did our powder room countertop, sink and faucet installation. We even had a bit of a difficult kitchen because they had to remove old granite on a number of walls. We reached out to Carolina Countertops the first week of December with the long-shot aspiration of upgrading our kitchen before Christmas. Josh was quick to respond, and by that Friday he was consulting with us at our house. Even with a snowstorm that weekend, he was able to meet us at the showroom the following Tuesday to pick our stone. One week later, the countertops were completely installed! The plumber was out that same day, then the backsplash was installed the following two days. From the time we reached out to Carolina Countertops to the final installation, the whole process took fewer than three weeks. And again, there was a snowstorm in the middle :) On top of that, Josh was a complete joy to work with. He was consultative, actually listened to our requests, and he offered up good suggestions when we got stuck. Nothing seemed like a problem for him, and in the end he proved his team's competence by expertly working through every hurdle that came their way. We can't recommend Carolina Countertops enough. Our friends and family have been thrilled with our new kitchen and powder room, and we were excited to have them completely done with a few days to spare before the holidays.

Source: icon-google Yelp
avatar

Morgan R.

Date: 2016-04-27 01:47:11

My install was not an easy one. It included an under-mount farmhouse style sink and two waterfall sides. After seeking quotes from a few contractors I am very glad I settled on Carolina Countertops. The price was good. The quality of the measurement work, curved and mitered cuts and installation is what made me a happy customer. See pics... http://www.houzz.com/projects/1696107/a-modern-vintage-kitchen-remodel

FAQ About Carolina Countertops — Based on Independent Research

What materials can I order a countertop from Carolina Countertops?

What types of spaces does Carolina Countertops fabricate countertops for?

What shapes of kitchen countertops does Carolina Countertops fabricate?

What countertop design styles does Carolina Countertops most often implement in Durham, NC?

What is the service area of Carolina Countertops?

What types of clients does Carolina Countertops work with?

Does Carolina Countertops have its own countertop fabrication facility?

Does Carolina Countertops offer any discounts on countertop fabrication in Durham, NC?

What is the price category of Carolina Countertops in Durham, NC?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Carolina Countertops?

What is the fabrication and installation timeline for a countertop at Carolina Countertops?

How long does it take Carolina Countertops to prepare a quote for countertop fabrication and installation?

Does Carolina Countertops offer cutouts for sinks, cooktops, or other elements?

What guarantees does Carolina Countertops provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Carolina Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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