Carolina Countertops

We rate the staff friendliness of Carolina Countertops as Poor. Based on our mystery shopper research, the staff at Carolina Countertops showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category. Important: Our rating is based on the personal experience of our mystery shopper with Carolina Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Carolina Countertops directly to better understand their approach to customer service.

We rate the staff expertise of Carolina Countertops as Very Good. The staff member from Carolina Countertops who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Carolina Countertops may vary. We recommend contacting the company directly for more comprehensive information.

Carolina Countertops is an established company, operating since 2013. According to our research, Carolina Countertops has been in business since 2013, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Carolina Countertops directly to confirm the accuracy of the details.

We note that Carolina Countertops has a dedicated office. Our research revealed that Carolina Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Carolina Countertops directly to confirm the latest details.

We note that Carolina Countertops has its own production facility. Our research revealed that Carolina Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Carolina Countertops directly to confirm the accuracy of this data.

Carolina Countertops does not offer discounts for veterans. Based on our mystery shopper research, we found that Carolina Countertops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Carolina Countertops directly for confirmation.

We rate the production time of Carolina Countertops as Very Fast. Our mystery shopper research revealed that Carolina Countertops quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Carolina Countertops is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Carolina Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Carolina Countertops.

We rate the deposit level of Carolina Countertops as Standard. Carolina Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Carolina Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Carolina Countertops.

We rate the quote preparation speed of Carolina Countertops as Slow. Our mystery shopper research showed that Carolina Countertops took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Carolina Countertops in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Carolina Countertops.

We rate the price level of Carolina Countertops as Low. Our mystery shopper research revealed that Carolina Countertops offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $61.75 per square foot, while for Carrara Morro quartz, the price was $51.56. These prices fall into the Low category, making Carolina Countertops an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $5150 for Calacatta Idilio quartz and $4300 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Carolina Countertops.