Capitol Granite
since 2002
Examples of works performed by Capitol Granite
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About Capitol Granite — Ranked №9 Countertop Fabricator and Installer in Richmond, VA
total score
Exact value: 23.288571 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Capitol Granite, founded in 2002, ranked number 9 in Richmond, VA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Capitol Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Capitol Granite: Total Score & Key Ratings
The Total Score of 23.29 out of 100 achieved by Capitol Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Capitol Granite has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.05 out of 5.
You can read detailed information and evaluations from our independent research of Capitol Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Capitol Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Capitol Granite
Capitol Granite is especially good at installing marble and granite countertops for kitchens, bathrooms, sinks and cabinets. The company has gained trust among customers in Richmond, Virginia. Professional builders appreciate a great variety of size, materials and colors, while homeowners are happy about an individual approach. Managers will negotiate with you about all details of a project. 3 days and you will have a new countertop installed. There are a lot of positive reviews of real customers in social networks. For checking information about Capitol Granite before purchasing you can visit its showroom and fabrication facilities in Midlothian and Glen Allen.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 306
YELP
reviews: 30
reviews: n/a
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Capitol Granite
Identifies as veteran-owned
Small business
Delivery
In-store pickup
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Assembly service
Repair services
Service guarantee
Gender-neutral restroom
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Transgender safespace
Checks
Credit cards
Debit cards
Accepts Credit Cards
Veteran-owned
In store shopping
In store pickup
Countertop Installation
Cabinetry
Countertop store
Bathroom remodeler
Cabinet store
Granite supplier
Home improvement store
Kitchen remodeler
Marble contractor
Marble supplier
Reviews about Capitol Granite
All (20)
Google (10)
Yelp (10)
Veronica Baker
Date: 2026-11-03 18:34:11
What an amazing experience at Capitol Granite! The guided tour, advice, purchase and install was top notch. I am over the moon pleased!
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Alexis Oley
Date: 2026-10-06 17:39:28
Extremely happy with my experience. Kelly was great to work with, scheduling and installations all were done with excellent communication. The attention to detail during installation was impressive - I knew one area had a seam in it, and really had to look hard to find it! Very high quality workmanship.
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Sandra Felch
Date: 2026-09-28 16:44:31
AWFUL...if I could give less than 1 star I would. I went to this place because Classic didn't offer what I was looking for in terms of selection, plus thought the sales staff was not friendly. MAN, I should've just stayed with Classic. This place is ridiculous and uses pricing techniques that are NOT transparent to the customer and make no sense at all even when asked. Let me start by saying I have installed granite like 15 times, so I know the process, you get an estimate and then the price is finalized once the template is complete. So with my first project, I overpaid by ~250$ from quote to actual payment. My next project was quoted and finalized. I knew I had overpaid on the first project and was expecting to see a "credit" applied...Nope, nothing. When questioned, all I got was dumb answers like "well it was reduced in the cutting price or removal price". Even the accts payable person told me different things of where my "overpayment" was applied. Not once did anyone say, well we know you overpaid in the 1st project and here is where it is located on your final bill. I heard "our system does not do that"..hmm ok, well then hand write it in. When you are shelling out 12K for granite, I expect to see the different charges or credits. Instead I told it was "part of" 10 different things. The lack of transparency and communication is outrageous and at this point have no idea what #s they used for any of my projects. To top if it off, I had scheduling contact me for an install time. I was told the time I asked for couldn't be guaranteed since other appointments were not setup yet. OK, so why call me then? If I'm being asked about an appointment time as your first contact, then schedule me for the time I asked for. So now I sit and wait for a confirmation of a new time, nothing for over a week..until the day I originally asked for arrives. I text Capital to get me on the books so I can move on...to my surprise they say "your scheduled for today". AHHH no, no one confirmed that with me and no prep work has been done to support the install. Instead of contacting their installers about the change, the installer calls me 20 mins out from arriving...ok, so now Capital didnt even notify them. NEVER again will I deal with this company nor recommend them. If you don't know how to run a business, dont. And honestly, if you have dated technology in this day and age where you can't share with your customers breakdowns and prices for each line item instead of "bundling" shame on you. After my install happens, good riddens
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Thomas Scott
Date: 2025-01-10 00:58:56
I have been a happy customer of Capital Granite for more than a decade. Their attention to details and expertise has been the best I have experienced in the industry. As a cabinet maker an estimator of commercial millwork I have seen my fair share of countertops and Capital Granite has always provided the best quality at the right price and the work has always been fabricated and installed on time.
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Kristin DeRegibus
Date: 2025-01-04 13:13:31
We are very happy with the work of Capitol Granite! They worked with me to get the pieces cut and available exactly when I needed them. This helped my project run smoothly and without delays. Communication was prompt and clear. Would definitely recommend!
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Reb Left
Date: 2024-12-05 17:13:06
Capitol Granite has the best customer service! Kelly always communicated with me and followed up after each step. She made great product recommendations, and when I found a sink online for cheaper, Kelly met the online price.my counter tops look beautiful and you cannot see the seems without close inspection - they are great quality. The installation was quick and smooth, they cleaned up afterwards. Absolutely will use this company again! THANK YOU, KELLY!!!
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Olivia Rosinski
Date: 2024-11-30 03:36:54
From start to finish working with Capitol Granite was an amazing experience. We walked in without an appointment, browsed, and the team answered any questions we had. The turn around time for our project was extremely fast and Kelly was by our side every step of the way. She was not only communicative and knowledgeable but made us feel like family. We worked with many contractors throughout our renovation; the ease, precision, and overall care of Capital Granite is truly unmatched. We couldn’t be happier with the results and highly recommend this company to anyone who asks!
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Kathryn Munson
Date: 2024-07-25 20:10:57
We loved working with Capitol Granite! Beth helped us select the perfect countertops for our kitchen and even emailed us from her vacation to help guide us through the process. Capitol did a wonderful job creating and installing our countertops. The craftsmanship is exceptional. I highly recommend Capitol and would use them again.
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Tina Hunter
Date: 2024-07-22 15:20:51
I had the honor of working with Kelly R. at Capitol Granite. She made the entire process easy and fun! In my attempt to DIY my bathroom, I ended up needing a top that wasn’t a standard size. Kelly guided me efficiently through the process and kept in touch throughout. The vanity top was finished much sooner than the 2-3 weeks quoted and came out beautifully. I highly recommended Capitol Granite and, of course, Mrs. Kelly Rodriguez!
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David Bragassa
Date: 2024-06-12 16:28:22
We worked with Capitol Granite for our Kitchen and upstairs Baths a few years ago, and we went with them again for our downstairs bath vanity top. Ben was great helping with selection and providing a quote in a timely manner, and coordinating with getting a template and scheduling.
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Scott H.
Date: 2024-11-22 17:59:09
Wasn't real impressed. They have you pay for 100% of the work prior to doing anything and have you sign a waiver releasing them of the impending damage they will do to your tile and walls during the demolition part. I had faith in them that they would not create any issues, but they did. So, after they tear your walls up, and you request someone to repair their damage, they will give you names of people that, apparently, have no intentions of responding or calling you back. We eventually found and paid for someone that we hired to repair the damage.
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Tawny M.
Date: 2024-11-04 19:28:09
Beautiful counters, but no follow through with finishes. Called, texted, called again speaking from sales through management with no results. If you purchase expect to handle to finishes yourself so just don't bother asking for them. Caulking anyone?
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Susan S.
Date: 2024-05-30 13:45:43
We hired Capital Granite to do our Quartz countertops. They were great at first. Then came installation day. The installers were great. But when we checked their work there was a seam. A seam we were not told about. When I inquired about the seam they said I needed to talk to the sales people. I then contacted the sales person and was not satisfied with their answer. The drawing was then sent to us, mind you after the work was done. Then I spoke with the general manager and he said my walls were not square. Again after the work was done. His last words to me were anyways. Thats it anyways. This is a disgrace for the company anyways. who the hell leaves a situation with anyways. please be careful and get all details before the work is done.
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Steven K.
Date: 2023-09-12 04:43:18
They have a broad selection of granite & quartz to choose from. The finished product is top quality at a reasonable price. We have new counters in our kitchen & 3 bathrooms that are beautiful. We were also able to select sinks & faucets. Personnel were very knowledgeable and friendly. The actual installation is done by Patriot Renovations, and they did an outstanding job.
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Joseph S.
Date: 2023-03-04 05:03:50
They have great selections of materials. Their price are better than competitors. Their staff is knowledgeable, friendly, and truly look out for the customer.
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J K.
Date: 2021-10-09 21:05:35
Our kitchen sink fell out from underneath the counter one evening while we were soaking some dishes. The water got everywhere and even under our refrigerator. I have owned other homes with under mount sinks before, for much longer and this is the first time I've had this happen. I checked underneath the sink and could tell this was a quick and careless job. There were only five clips securing the sink along with a piece of wood drilled into the back of the flimsy piece of the counter. I'm fortunate it didn't rip a piece of the cabinet off with the sink. Further, they only used a bead of caulk to finish the hold. They should've used a two part epoxy compound. A full sink of water is between 25 - 55lbs. Our sink was only 1/3 full... In addition to their lack of attention to detail, I'd like to highlight their poor customer service. I submitted a service request on a Monday, was contacted Friday, just to be told it would be another seven days before they could get someone out to do a 45 min job. I told the associate that we have already been without a kitchen sink a whole week. Our family prepares food there, cleans dishes there, washes hands there. Furthermore we've been eating out every evening due to not having a kitchen sink. I said, you don't realize how important a kitchen sink is until you go without it. Without skipping a beat, he simply responded, "that's the best I can do."
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Lindsay E.
Date: 2021-10-01 15:42:15
DO NOT USE THEM!!! I went with Capitol Granite because of their stellar reviews. Boy, was I wrong. They damaged 3 walls during installation. When I asked at the time I was told I would be given a discount to offset the cost of repairs. The installation technician also told me that my account was paid up. The quartz piece is crap. It is shedding a dusty sandy material and feels like nails on a chalkboard. I was hoping it would just go away with time, but it isn't. Its really a horrible sensation and dust is getting all over my clean clothes constantly, even though I clean the countertop daily. And - to top it all off - they're now calling to say I owe them more money! As I said - I was told at installation that my account was paid up. Actually, I was told I would be getting money back to help pay for repairs. And now they expect me to pay more for a really crummy product. Save yourself the headache - shop elsewhere!!
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Linda C.
Date: 2021-02-17 00:34:15
showed up with no masks. Horrible installers and damaged several things. never cared to fix anything or cared about customer service. Will never recommend or use again.
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Robin M.
Date: 2019-09-12 16:45:44
The granite is beautiful but....the first slab was cut wrong which pushed our kitchen project back an additional week. The second slab was also cut so that an extra seam was necessary. So they had to cut a new piece which took another week. The caulking was sloppy and had to be redone. Overall not the best experience.
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Ted B.
Date: 2019-03-06 20:47:20
I just got my counter tops installed a few months ago. It was quite a process... Pros: Decent Price Cons: I was sent multiple invoices from them that had mistakes, I had to do my own math and calculate the correct costs, phone calls would not be returned for days If you want a decent price you can use them, if you want the whole process to take 6 months with tons of road bumps for 40 sq/ft then I think you should use them as well.
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FAQ About Capitol Granite — Based on Independent Research
What materials can I order a countertop from Capitol Granite?
What types of spaces does Capitol Granite fabricate countertops for?
What shapes of kitchen countertops does Capitol Granite fabricate?
What countertop design styles does Capitol Granite most often implement in Richmond, VA?
What is the service area of Capitol Granite?
What types of clients does Capitol Granite work with?
Does Capitol Granite have its own countertop fabrication facility?
Does Capitol Granite offer any discounts on countertop fabrication in Richmond, VA?
What is the price category of Capitol Granite in Richmond, VA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Capitol Granite?
What is the fabrication and installation timeline for a countertop at Capitol Granite?
How long does it take Capitol Granite to prepare a quote for countertop fabrication and installation?
Does Capitol Granite offer cutouts for sinks, cooktops, or other elements?
What guarantees does Capitol Granite provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Capitol Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Capitol Granite for a Free Estimate
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1700 Oak Lake Blvd, Midlothian, VA 23112