We searched over 7 granite shops in Richmond area and finally landed with BBG. We also should have come here first. Stephanie is a true professional in every facet of her business. She was very informative, patient and collaborative with us through-out the whole process. We were extremely pleased also with the installation of the granite and the overall experience and professionalism of the entire team. We highly recommend stopping and shopping with BBG!

We should have gone here first. BBG run's a very sophisticated operation and have a great selection of countertops. From start to finish from our slab selection, buying and installing everything went extremely smooth. Khash, our sales associate was great and extremely pleasant to work with. Our installers Diego and Claudio were fast, cleanly and on time. My wife and I are very impressed. Any future projects will run through BBG.

Just a note of thanks and acknowledgement to the crew (Diego & Claudio) that you sent to our home yesterday (10/24) to install the countertops. They called ahead of time to let us know when they would be here, respected our property with runners protecting our hardwood floors in the kitchen and cleaned up after the job was completed. Their craftsman and precision in the installation is to be commended - outstanding work and very polite, respectful gentlemen. We are thrilled with the choice of quartz we chose with the help that Tici provided. Thank you BBG - outstanding experience and will definitely get a recommendation from us if asked where we did business. Happy Thanksgiving, Tom & Susan Preston

Recently purchased a stone with BBG from the Portmouth Location. First interaction was with Jane Ibeawuchi. I advised what I was looking for and within the time I was in the store and my return home, she had sent a quote. I spent allot of time with Jane throughout my process, as BBG was the first vendor I identified before the start of my project, and almost the last vendor utilized upon completion of my project. Jane was always a true professional, (even when I asked her to not be so formal)! She helped to sooth my many concerns during the process. It was over a year before my project came to completion, and my slab was held for those many, many months. I am thankful that BBG worked with me throughout the extended time and held my stone for that long period. There were a few hiccups with the slab selection due to the length of the process and my change in requirements, but BBG provided a solution, while not my favorite, that at least gave me options. I also met with Jane and Ricardo and was graciously assisted in my layout selection to help satisfy my slabs' aesthetic requirements. The real star of the process, for me, were the fabricators (stone cuts and matching seams look perfect) and the installer, Silvano Souza. Silvano solved one problem and then identified a problem in the install that I believe many installers would have not cared to or have known to identify, which saved allot of heartache. On his second visit, the installation was great with completing unusual request, pointing out possible issues and overall being a true professional. He and his team appeared to really enjoy their work, aiming to please, and it showed in their workmanship and the end product (as I have heard many fabrication and installation horror stories, and I did not experience any of those). BBG provided me with a beautiful stone. From start to finish I do not hesitate to recommend their services.

BBG Has been a pleasure to work with ! Exceptional quality and service! Installers were very professional and courteous . The final project is absolutely beautiful ! But most of all , it was extremely wonderful experience to work with Stephanie on this project.. extremely knowledgeable and on top of her game ! She is a true asset to BBG ! Don't hesitate to call her for your next project... you can thank her, after you're done....

The BBG team provided outstanding customer service. I spoke to Erica and she quickly scheduled a customer service visit and in less than 24 hours, Brian showed up. He was so nice, knowledgeable and very helpful addressing our counter top concerns. We also found out this visit was a courtesy, because even though BBG installed the countertops in our new construction unit, they are not covered by a warranty, what a surprise! Thank you again to the BBG team!

excellent to work with from beginning to end. No upselling and excellent quality. Second time with BBG. Definitely would use them on my next project

BBG was highly recommended by a friend of ours who knew that we were looking for granite countertops. We are so grateful for the all-around great customer service and team of professionals who did the work in our home. Thank you Jaime for an awesome experience! From the moment we stepped into the BBG building in Henrico, VA and met Jaime, Sales Rep to the finished project in our kitchen was seamless and nothing short of amazing. Her knowledge of granite and design really helped me with my selection. She was very thorough explaining the selection/ installation process and was very responsive to our phone calls/emails. We also recognize the team of professionals who did outstanding work in our kitchen: ---Jacob who came to measure the counters using a laser. His job was key to the accuracy of the new granite tops. ---Luiz and his partner who removed the old granite and installed the new granite. It is noted that the old granite was installed 15 years ago, and it took four men to carry the granite for the island into our home. I was shocked that Luiz and his partner carried the old granite out and the new in by themselves without incident. They were very courteous during the installation and ensured that the kitchen was swept up and cleaned before they left. ---Chris the plumber who replaced the new sinks, disposals and faucets took professionalism a step further by sharing his time saving knowledge on refilling the liquid soap dispenser. He took the time to mark the inside tube of the soap dispenser to show me when to stop filling the soap. What took me almost an hour to do, will only take a matter of minutes now. Thank you for the timesaving tip. Again, thank you for an overall exceptional experience. I am definitely recommending BBG to all my friends and neighbors who are in the market for new kitchen countertops!

😁Only 2 weeks from showroom visit to beautifully installed countertops. Diego and Claudio were supremely professional and courteous. I highly recommend BBG!

Jamie was great to work with in decision making. The Gustavo crew did a professional and timely completion of installation !

They did an extremely poor job cutting the countertops to fit, which they had to come back to replace and did not show up as scheduled. The company has been out a number of times to correct issues, but creating other issues. The installer fixed our seams with CHEAP craft paint and a sharpie marker, telling us this is an industry trick instead of using the proper material. I guess .97 craft paint is cheaper to mix in the adhesive. The installer told me to keep a sharpie marker on hand and to just color the seam back in when it lightens . I just wonder how many other people have they done this to!

I thought I was getting blue pearl there is no blue in my granite, very disappointing. Something I have to live with forever! The salesman brought me a sample and I went to your Portsmouth store where it was very dark. I have never purchased granite before hard lesson learned

My granite, faucet, and sink replacement and install experience was awesome. All of the staff is professional and very knowledgeable!

Turn down the brightness on your sign at night. It is dangerously distracting and a public hazzard.

Our countertops are beautiful and the customer service provided by them is excellent! They contact you back immediately and provide excellent service!