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About Boston Counters — Ranked №2 Countertop Fabricator and Installer in Boston, MA
74.75
total score
The main rating value calculated from more than 30 indicators.
Exact value: 74.753617 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Boston Counters, founded in 2015, ranked number 2 in Boston, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Boston Counters among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Boston Counters: Total Score & Key Ratings
The Total Score of 74.75 out of 100 achieved by Boston Counters in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Boston Counters has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.26 out of 5.
You can read detailed information and evaluations from our independent research of Boston Counters’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Boston Counters directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Boston Counters
Details are extremely important for Boston Counters. You can create a project of an ideal countertop from granite, quartz or marble and the company’s designers will help you. You can order countertops from natural stone and you will get a product of high quality for competitive price because the company works only with local stone importers.
The company keeps the factors of durability and design in mind while focusing on looks and budget. Try its services once and you will advise this company to all your friends.
You will be happy with your new countertop if you choose Boston Counters.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 24
Google
5
reviews: 15
YELP
5
reviews: 1
Facebook
5
reviews: 8
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.260397 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Boston Counters as Excellent.
Our mystery shopper research revealed that the staff at Boston Counters provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Boston Counters’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Boston Counters directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Boston Counters as Excellent.
The staff member from Boston Counters who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Boston Counters may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.3
Emerging
Company Age
Boston Counters is an emerging company, established in 2015.
Our research showed that Boston Counters began operating in 2015, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Boston Counters directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Boston Counters has a dedicated office.
Our research revealed that Boston Counters operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Boston Counters directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Boston Counters has its own production facility.
Our research revealed that Boston Counters operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Boston Counters directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Boston Counters offers discounts for veterans.
Our research revealed that Boston Counters provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Boston Counters directly to confirm the accuracy of this data.
Production time
4.7
Very Fast
Production time
We rate the production time of Boston Counters as Very Fast.
Our mystery shopper research revealed that Boston Counters quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Boston Counters is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Boston Counters during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Boston Counters.
Deposit Level
2.2
High
Deposit Level
We rate the deposit level of Boston Counters as High.
Our research found that Boston Counters requires a deposit of 70% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Boston Counters.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Boston Counters may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Boston Counters.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Boston Counters as Average.
According to our mystery shopper evaluation, Boston Counters provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Boston Counters.
Affordability
4.4
Below Average
Affordability
We rate the price level of Boston Counters as Below Average.
Based on our mystery shopper research, Boston Counters provided a quote of $80.43 per square foot for Calacatta Idilio quartz and $71.46 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $6708 for Calacatta Idilio quartz and $5960 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Boston Counters.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Boston Counters
Onsite services
Wheelchair accessible entrance
Wheelchair accessible restroom
Appointment required
Kitchen & Bath
Countertop contractor
Countertop store
Reviews about Boston Counters
All (15)
Google (8)
Facebook (6)
Yelp (1)
Source:Google
Jeanne Jacobs (Jeanne Jacobs)
Date: 2023-02-18 13:45:52
I highly recommend Boston counters. Our contractor mistakenly told us that adding onto our counters would be “no problem at all.” Unfortunately when BC arrived to template the counters, this was not true. They could have just made one suggestion and said “this is your only option” but instead they spent almost 2 hours talking to us and the manager and brainstorming ways to make things work. The manager even called us directly later that day with another creative solution! Ultimately the project became bigger than expected due to contractors error and they were SO responsive and supportive in working with us. We LOVE the outcome more than we could have imagined and wholeheartedly would use and recommend this company again. Thank you for everything, BC team!
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Source:Google
Matt Nichols
Date: 2022-05-18 01:05:29
Sometimes, when you renovate, you deal with companies that are a huge pain start to finish. It’s like pulling teeth - communication is poor, you don’t get timely service, the product shows up wrong or broken.
Then, you deal with Boston Counters, and you quickly realize that THIS is what it means to have excellent service, excellent workmanship, and expert help to complete a project. From the minute you walk into their showroom until they’re pulling away after installing one of their amazing stone products, you can have faith that your job will be completed exactly how you want.
I just can’t genuinely recommend these folks enough to handle any or all of your stone counter (or more) needs. They’ve definitely earned a customer for life.
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Source:Google
Marcus Batista
Date: 2022-09-01 19:39:18
Just wanted to let you know your installers are amazing. Great knowledge on installation and care and treated the property with respect and pride.
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Source:Google
Laura Piantedosi
Date: 2023-11-08 18:48:35
10/10 service. The counters and island came out absolutely beautiful. Jon was fantastic to work with. The whole process was efficient and stress-free.
Read more
Source:Google
Jun Yuan
Date: 2022-07-14 19:35:26
It was a pleasure for the entire order process with this company. We are very impressed by all the staff, especially Monica, who is nice, helpful and knowledgeable. I will definitely refer your company to all my friends. Thank you!
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Source:Google
Leah Furness
Date: 2022-07-05 21:00:18
Alyssa was so helpful! I needed a vanity counter and I was able to find a piece marble that was reasonably priced. Fabricator and installers were very professional and helpful! Great experience!
Read more
Source:Google
Nayara Moraes Da Silva
Date: 2022-07-13 18:36:14
Excellent customer service, I had a
Great experience with them!
Everything went very smoothly! I highly recommend it!
Read more
Source:Google
Jack Deignan
Date: 2023-10-10 17:33:30
Have used these folks twice so far. Simply put, they are the best all around when you look at price, product, and service. We worked with Scott. He is a real pro. No headaches. No issues. These guys are the best!!!
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Source:Facebook
Sabine Casseus
recommends
Wonderful experience working with John and the team! They were able to quickly schedule a service call to trim down a granite countertop to make space for a new stove. They were extremely accommodating even though they didn’t do the original countertop installation. I highly recommend Boston Counters!
Read more
Source:Facebook
Matthew George
recommends
We had a great experience with Boston Counters! The team was very knowledgeable and helped guide us on the countertop type that was right for our project. The templating and install were all done in a prompt professional manner. Highly recommend!
Read more
Source:Facebook
Teresa Oliva Roberts
recommends
I 100% recommend Boston Counters. They are true professionals who care about your project. Their quality and customer service is unmatched. I'd give 10-Stars if I could.
Read more
Source:Facebook
Meghan Andrade
recommends
Scott and Clay are knowledgeable, professional and patient!! Not enough good things to say, I would recommend them to anyone and will definitely use them again!! Thanks guys!!!
Read more
Source:Facebook
Jim Linskey
recommends
Outstanding experience working with Boston counters, top notch quality and customer service, Todd is a true professional and perfectionist, you will not be disappointed working with them
Read more
Source:Facebook
Mark Tedesco
recommends
Outstanding craftsmanship and professionalism. I highly recommend Boston Counters. We couldn't be happier.
Read more
Source:Yelp
Owen K.
Date: 2023-07-27 16:52:51
This company is the best of the best! From Monica in sales who helped us pick out a beautiful remnant for our bathroom vanity to the installers, all was done seamlessly and with great professionalism. Much appreciated!
Read more
Source:
FAQ About Boston Counters — Based on Independent Research
What materials can I order a countertop from Boston Counters?
During our independent research, we found that Boston Counters offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Boston Counters’s clients in Boston, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Boston Counters fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Boston Counters is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Boston Counters fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Boston Counters, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Boston Counters most often implement in Boston, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Boston Counters successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Boston Counters?
The company’s office is located at 78 Olympia Ave Unit H, Woburn, MA 01801, but its work is not limited to just the city of Boston, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Boston Counters work with?
Like many participants in our rating, Boston Counters works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Boston Counters often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Boston Counters have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Boston Counters has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Boston Counters offer any discounts on countertop fabrication in Boston, MA?
Yes, based on the results of our research, Boston Counters offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Boston Counters in Boston, MA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Boston Counters. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Boston Counters?
Yes, according to our research, Boston Counters offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Boston Counters?
According to our independent research, Boston Counters in Boston, MA offered one of the fastest fabrication and installation timelines for a stone countertop — just 10 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 10 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Boston Counters to prepare a quote for countertop fabrication and installation?
According to our research, Boston Counters in Boston, MA prepared a project estimate within 10 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Boston Counters offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Boston Counters performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Boston Counters provide for its work?
According to our information and industry practice, Boston Counters, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Boston Counters in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Boston Counters. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Boston Counters is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Boston Counters know that you found them through the National Ranking Countertops Contractors!