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Boston, MA City Rating: We have identified this city as the primary city for this contractor.

Boston Counters

since 2015

Examples of works performed by Boston Counters

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About Boston Counters — Ranked №2 Countertop Fabricator and Installer in Boston, MA

74.75

total score

The main rating value calculated from more than 30 indicators.
Exact value: 74.753617 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Boston Counters, founded in 2015, ranked number 2 in Boston, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Boston Counters among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Boston Counters: Total Score & Key Ratings

The Total Score of 74.75 out of 100 achieved by Boston Counters in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Boston Counters has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.26 out of 5.

You can read detailed information and evaluations from our independent research of Boston Counters’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Boston Counters directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Boston Counters

Details are extremely important for Boston Counters. You can create a project of an ideal countertop from granite, quartz or marble and the company’s designers will help you. You can order countertops from natural stone and you will get a product of high quality for competitive price because the company works only with local stone importers. The company keeps the factors of durability and design in mind while focusing on looks and budget. Try its services once and you will advise this company to all your friends. You will be happy with your new countertop if you choose Boston Counters.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.260397 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

2.3

Emerging

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4.7

Very Fast

Deposit Level

2.2

High

Quote Time

2.5

Average

Affordability

4.4

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Boston Counters

Onsite services

Wheelchair accessible entrance

Wheelchair accessible restroom

Appointment required

Kitchen & Bath

Countertop contractor

Countertop store

Reviews about Boston Counters

All (15)

Google (8)

Facebook (6)

Yelp (1)

Source: icon-google Google
avatar

Jeanne Jacobs (Jeanne Jacobs)

Date: 2023-02-18 13:45:52

I highly recommend Boston counters. Our contractor mistakenly told us that adding onto our counters would be “no problem at all.” Unfortunately when BC arrived to template the counters, this was not true. They could have just made one suggestion and said “this is your only option” but instead they spent almost 2 hours talking to us and the manager and brainstorming ways to make things work. The manager even called us directly later that day with another creative solution! Ultimately the project became bigger than expected due to contractors error and they were SO responsive and supportive in working with us. We LOVE the outcome more than we could have imagined and wholeheartedly would use and recommend this company again. Thank you for everything, BC team!

Source: icon-google Google
avatar

Matt Nichols

Date: 2022-05-18 01:05:29

Sometimes, when you renovate, you deal with companies that are a huge pain start to finish. It’s like pulling teeth - communication is poor, you don’t get timely service, the product shows up wrong or broken. Then, you deal with Boston Counters, and you quickly realize that THIS is what it means to have excellent service, excellent workmanship, and expert help to complete a project. From the minute you walk into their showroom until they’re pulling away after installing one of their amazing stone products, you can have faith that your job will be completed exactly how you want. I just can’t genuinely recommend these folks enough to handle any or all of your stone counter (or more) needs. They’ve definitely earned a customer for life.

Source: icon-google Google
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Marcus Batista

Date: 2022-09-01 19:39:18

Just wanted to let you know your installers are amazing. Great knowledge on installation and care and treated the property with respect and pride.

Source: icon-google Google
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Laura Piantedosi

Date: 2023-11-08 18:48:35

10/10 service. The counters and island came out absolutely beautiful. Jon was fantastic to work with. The whole process was efficient and stress-free.

Source: icon-google Google
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Jun Yuan

Date: 2022-07-14 19:35:26

It was a pleasure for the entire order process with this company. We are very impressed by all the staff, especially Monica, who is nice, helpful and knowledgeable. I will definitely refer your company to all my friends. Thank you!

Source: icon-google Google
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Leah Furness

Date: 2022-07-05 21:00:18

Alyssa was so helpful! I needed a vanity counter and I was able to find a piece marble that was reasonably priced. Fabricator and installers were very professional and helpful! Great experience!

Source: icon-google Google
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Nayara Moraes Da Silva

Date: 2022-07-13 18:36:14

Excellent customer service, I had a Great experience with them! Everything went very smoothly! I highly recommend it!

Source: icon-google Google
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Jack Deignan

Date: 2023-10-10 17:33:30

Have used these folks twice so far. Simply put, they are the best all around when you look at price, product, and service. We worked with Scott. He is a real pro. No headaches. No issues. These guys are the best!!!

Source: icon-facebook Facebook
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Sabine Casseus

recommends

Wonderful experience working with John and the team! They were able to quickly schedule a service call to trim down a granite countertop to make space for a new stove. They were extremely accommodating even though they didn’t do the original countertop installation. I highly recommend Boston Counters!

Source: icon-facebook Facebook
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Matthew George

recommends

We had a great experience with Boston Counters! The team was very knowledgeable and helped guide us on the countertop type that was right for our project. The templating and install were all done in a prompt professional manner. Highly recommend!

Source: icon-facebook Facebook
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Teresa Oliva Roberts

recommends

I 100% recommend Boston Counters. They are true professionals who care about your project. Their quality and customer service is unmatched. I'd give 10-Stars if I could.

Source: icon-facebook Facebook
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Meghan Andrade

recommends

Scott and Clay are knowledgeable, professional and patient!! Not enough good things to say, I would recommend them to anyone and will definitely use them again!! Thanks guys!!!

Source: icon-facebook Facebook
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Jim Linskey

recommends

Outstanding experience working with Boston counters, top notch quality and customer service, Todd is a true professional and perfectionist, you will not be disappointed working with them

Source: icon-facebook Facebook
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Mark Tedesco

recommends

Outstanding craftsmanship and professionalism. I highly recommend Boston Counters. We couldn't be happier.

Source: icon-google Yelp
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Owen K.

Date: 2023-07-27 16:52:51

This company is the best of the best! From Monica in sales who helped us pick out a beautiful remnant for our bathroom vanity to the installers, all was done seamlessly and with great professionalism. Much appreciated!

FAQ About Boston Counters — Based on Independent Research

What materials can I order a countertop from Boston Counters?

What types of spaces does Boston Counters fabricate countertops for?

What shapes of kitchen countertops does Boston Counters fabricate?

What countertop design styles does Boston Counters most often implement in Boston, MA?

What is the service area of Boston Counters?

What types of clients does Boston Counters work with?

Does Boston Counters have its own countertop fabrication facility?

Does Boston Counters offer any discounts on countertop fabrication in Boston, MA?

What is the price category of Boston Counters in Boston, MA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Boston Counters?

What is the fabrication and installation timeline for a countertop at Boston Counters?

How long does it take Boston Counters to prepare a quote for countertop fabrication and installation?

Does Boston Counters offer cutouts for sinks, cooktops, or other elements?

What guarantees does Boston Counters provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Boston Counters. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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