About Bluff City Stoneworks, Inc. — Ranked №6 Countertop Fabricator and Installer in Memphis, TN
68.32
total score
The main rating value calculated from more than 30 indicators.
Exact value: 68.316527 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Bluff City Stoneworks, Inc., founded in 2018, ranked number 6 in Memphis, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Bluff City Stoneworks, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Bluff City Stoneworks, Inc.: Total Score & Key Ratings
The Total Score of 68.32 out of 100 achieved by Bluff City Stoneworks, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Bluff City Stoneworks, Inc. has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.12 out of 5.
You can read detailed information and evaluations from our independent research of Bluff City Stoneworks, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Bluff City Stoneworks, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Bluff City Stoneworks, Inc.
Bluff City Stoneworks, Inc. supplies quartz, marble and granite countertops for kitchens and bathrooms in the tri-state area. The company has 30 years of experience. Consultations of designers are included in the cost of countertops. Creation of a project is free for potential customers. The majority of them take a few days from the consultation to the installation. Before making a conclusion about Bluff City Stoneworks, Inc., please, read feedback of real clients on independent sources of information. Our team added this company to the catalog Countertops Contractors after detailed study of information on Google and social networks.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 7
Google
5
reviews: 7
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.121687 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Bluff City Stoneworks, Inc. as Excellent.
Our mystery shopper research revealed that the staff at Bluff City Stoneworks, Inc. provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Bluff City Stoneworks, Inc.’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Bluff City Stoneworks, Inc. directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Bluff City Stoneworks, Inc. as Excellent.
The staff member from Bluff City Stoneworks, Inc. who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Bluff City Stoneworks, Inc. may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
1.9
Emerging
Company Age
Bluff City Stoneworks, Inc. is an emerging company, established in 2018.
Our research showed that Bluff City Stoneworks, Inc. began operating in 2018, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market.
Important:
This information was gathered by our mystery shopper. We recommend contacting Bluff City Stoneworks, Inc. directly to confirm the company’s age.
Own Office
5
Has Office
Own Office
We note that Bluff City Stoneworks, Inc. has a dedicated office.
Our research revealed that Bluff City Stoneworks, Inc. operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Bluff City Stoneworks, Inc. directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Bluff City Stoneworks, Inc. has its own production facility.
Our research revealed that Bluff City Stoneworks, Inc. operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Bluff City Stoneworks, Inc. directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Bluff City Stoneworks, Inc. offers discounts for veterans.
Our research revealed that Bluff City Stoneworks, Inc. provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Bluff City Stoneworks, Inc. directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Bluff City Stoneworks, Inc. as Standard.
During our research, Bluff City Stoneworks, Inc. quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Bluff City Stoneworks, Inc. during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Bluff City Stoneworks, Inc..
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Bluff City Stoneworks, Inc. as Standard.
Bluff City Stoneworks, Inc. requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Bluff City Stoneworks, Inc. may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Bluff City Stoneworks, Inc..
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Bluff City Stoneworks, Inc. as Average.
According to our mystery shopper evaluation, Bluff City Stoneworks, Inc. provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Bluff City Stoneworks, Inc..
Affordability
4.6
Low
Affordability
We rate the price level of Bluff City Stoneworks, Inc. as Low.
Our mystery shopper research revealed that Bluff City Stoneworks, Inc. offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $78.23 per square foot, while for Carrara Morro quartz, the price was $78.23. These prices fall into the Low category, making Bluff City Stoneworks, Inc. an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6524 for Calacatta Idilio quartz and $6524 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Bluff City Stoneworks, Inc..
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Bluff City Stoneworks, Inc.
Identifies as women-owned
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Granite supplier
Countertop store
Marble supplier
Natural stone supplier
Stone cutter
Stone supplier
Reviews about Bluff City Stoneworks, Inc.
All (7)
Google (7)
Source:Google
Shawndolyn Miller
Date: 2021-11-02 14:55:39
First, let me say Christy and Melissa at Bluff City Stoneworks are the BEST!!! My countertops are beautiful and the installers are awesome. Bluff City Stoneworks did a custom table and countertops. There were some hiccups with the order but they worked it out. CHRISTY WENT ABOVE AND BEYOND with her AWESOME CUSTOMER SERVICE (constant communication). I would recommend them to anyone and everyone. Product and customer service were awesome!!!
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Source:Google
Laura GMs
Date: 2020-05-26 19:02:51
We are IN LOVE with out new countertops!!! Melissa and Skylar were SO professional, and the guys that came out to do the work were FLAWLESS! We chose to go with VICOstone Quartz in the color Denali and OH MY GOSH THE SLABS ARE BEAUTIFUL! Highly recommend this company to anyone looking to remodel or are building fresh. I would sleep on these countertops if I could! So so so happy with the results.
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Source:Google
#chicken girl
Date: 2019-10-16 15:01:38
Great job! Super professional and the counter tops are perfect. Highly recommend.
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Source:Google
Steven Schwartzberg
Date: 2023-02-06 23:17:12
Great atmosphere, selection, and price for remnants!
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Source:Google
Damon Smith
Date: 2019-07-18 21:04:56
Melissa, Skylar, Justin and Ethan were a pleasure to work with. They did great job on my counter top.
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Source:Google
D Williams
Date: 2024-08-22 17:26:00
Wow. New to town, we were fortunate to be referred to Christy and Melissa at Bluff City Stoneworks. Christy immediately caught our vision for the kitchen update and made crucial recommendations. Once on their schedule, demolition was minimally interruptive, install executed on time, as promised and as priced by experienced personnel. Doesn’t get any better than that! Outstanding work, Bluff City! Thank you! You are the best!
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Source:Google
Andrea Tutor Taylor
Date: 2023-10-06 15:10:02
We had a WONDERFUL experience. The install team was so professional and kind- plus they gave my dog the attention she so desperately wanted from them. They laid cloths down so they didn’t trek anything unwanted in- it was raining the day of install. They were top notch service. It is clear to me that this company cares about their customers and the service they provide. They are extremely responsive, kind and helpful. I can’t say enough good things about them. I will 100% be using them in the future.
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Source:
FAQ About Bluff City Stoneworks, Inc. — Based on Independent Research
What materials can I order a countertop from Bluff City Stoneworks, Inc.?
During our independent research, we found that Bluff City Stoneworks, Inc. offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Bluff City Stoneworks, Inc.’s clients in Memphis, TN for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Bluff City Stoneworks, Inc. fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Bluff City Stoneworks, Inc. is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Bluff City Stoneworks, Inc. fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Bluff City Stoneworks, Inc., which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Bluff City Stoneworks, Inc. most often implement in Memphis, TN?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Bluff City Stoneworks, Inc. successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Bluff City Stoneworks, Inc.?
The company’s office is located at 3343 Millbranch Rd, Memphis, TN 38116, but its work is not limited to just the city of Memphis, TN. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Bluff City Stoneworks, Inc. work with?
Like many participants in our rating, Bluff City Stoneworks, Inc. works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Bluff City Stoneworks, Inc. often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Bluff City Stoneworks, Inc. have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Bluff City Stoneworks, Inc. has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Bluff City Stoneworks, Inc. offer any discounts on countertop fabrication in Memphis, TN?
Yes, based on the results of our research, Bluff City Stoneworks, Inc. offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Bluff City Stoneworks, Inc. in Memphis, TN?
According to the assessment of our independent rating, Bluff City Stoneworks, Inc. in Memphis, TN falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6524$ at a rate of $78.23$ per sq. ft., and the cost using Carrara Morro quartz was $6524$ at a rate of $78.23$ per sq. ft. These prices turned out to be among the lowest of all companies in Memphis, TN, which allowed us to categorize Bluff City Stoneworks, Inc. as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Bluff City Stoneworks, Inc.?
Yes, according to our research, Bluff City Stoneworks, Inc. offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Bluff City Stoneworks, Inc.?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Bluff City Stoneworks, Inc. in Memphis, TN. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Bluff City Stoneworks, Inc. to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Bluff City Stoneworks, Inc. in Memphis, TN. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Bluff City Stoneworks, Inc. offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Bluff City Stoneworks, Inc. performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Bluff City Stoneworks, Inc. provide for its work?
According to our information and industry practice, Bluff City Stoneworks, Inc., like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Bluff City Stoneworks, Inc. in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Bluff City Stoneworks, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Bluff City Stoneworks, Inc. for a Free Estimate
Bluff City Stoneworks, Inc. is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Bluff City Stoneworks, Inc. know that you found them through the National Ranking Countertops Contractors!