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About Big Creek Granite LLC — Ranked №3 Countertop Fabricator and Installer in Cedar Rapids, IA
66.24
total score
The main rating value calculated from more than 30 indicators.
Exact value: 66.241059 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Big Creek Granite LLC, founded in 2006, ranked number 3 in Cedar Rapids, IA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Big Creek Granite LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Big Creek Granite LLC: Total Score & Key Ratings
The Total Score of 66.24 out of 100 achieved by Big Creek Granite LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Big Creek Granite LLC has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.21 out of 5.
You can read detailed information and evaluations from our independent research of Big Creek Granite LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Big Creek Granite LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Big Creek Granite LLC
Profitable countertops services near you are offered by Big Creek Granite, LLC. Materials of the best quality are used in the production of natural stone surfaces. Modern technologies allow to produce goods that are resistant to the appearance of chips and scratches. Granite and marble withstand different temperature conditions. Countertops do not deform under the influence of moisture. Employees take measurements and install products within the agreed time frame. It is possible to manufacture surfaces according to individual orders. The company's catalog presents a large selection of materials, each client will be able to choose the appropriate option.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 7
Google
5
reviews: 6
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.2
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.212877 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Big Creek Granite LLC as Very Good.
During our research, the staff at Big Creek Granite LLC demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Big Creek Granite LLC’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Big Creek Granite LLC directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Big Creek Granite LLC as Excellent.
The staff member from Big Creek Granite LLC who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Big Creek Granite LLC may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.5
Experienced
Company Age
Big Creek Granite LLC is an experienced company, operating since 2006.
Our research revealed that Big Creek Granite LLC began operating in 2006, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Big Creek Granite LLC directly.
Own Office
5
Has Office
Own Office
We note that Big Creek Granite LLC has a dedicated office.
Our research revealed that Big Creek Granite LLC operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Big Creek Granite LLC directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Big Creek Granite LLC has its own production facility.
Our research revealed that Big Creek Granite LLC operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Big Creek Granite LLC directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Big Creek Granite LLC offers discounts for veterans.
Our research revealed that Big Creek Granite LLC provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Big Creek Granite LLC directly to confirm the accuracy of this data.
Production time
4
Fast
Production time
We rate the production time of Big Creek Granite LLC as Fast.
According to our research, Big Creek Granite LLC quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Big Creek Granite LLC during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Big Creek Granite LLC.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Big Creek Granite LLC as Standard.
Big Creek Granite LLC requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Big Creek Granite LLC may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Big Creek Granite LLC.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Big Creek Granite LLC as Average.
According to our mystery shopper evaluation, Big Creek Granite LLC provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Big Creek Granite LLC.
Affordability
4.5
Low
Affordability
We rate the price level of Big Creek Granite LLC as Low.
Our mystery shopper research revealed that Big Creek Granite LLC offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $92.85 per square foot, while for Carrara Morro quartz, the price was $89.86. These prices fall into the Low category, making Big Creek Granite LLC an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $7744 for Calacatta Idilio quartz and $7494 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Big Creek Granite LLC.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Big Creek Granite LLC
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Granite supplier
Reviews about Big Creek Granite LLC
All (6)
Google (5)
Yelp (1)
Source:Google
Joe Alger
Date: 2020-01-15 00:39:55
These guys are a cut above the rest. Really pay attention to the small details
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Source:Google
Thomas Moore
Date: 2022-04-21 21:35:50
The quartz counter top is beautiful and the installers were professional, timely, and friendly.
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Source:Google
Mark Carter
Date: 2019-08-07 18:18:38
Great people and a great facility! The granite is beautiful and the installers were awesome!
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Source:Google
Greg Hastings
Date: 2019-01-17 14:55:26
Fantastic customer service
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Source:Google
Shawn G
Date: 2022-01-17 15:03:18
Great place for your solid surface counter top needs! I have used them for close to 14 years in my new custom homes and their quality and selection is awesome! Highly recommend, they are part of the Academy Homes family of top notch suppliers & contractors!
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Source:Yelp
Jo Ellen C.
Date: 2019-08-07 18:20:42
These guys are great! The granite is beautiful and the installers were awesome!
Read more
Source:
FAQ About Big Creek Granite LLC — Based on Independent Research
What materials can I order a countertop from Big Creek Granite LLC?
During our independent research, we found that Big Creek Granite LLC offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Big Creek Granite LLC’s clients in Cedar Rapids, IA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Big Creek Granite LLC fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Big Creek Granite LLC is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Big Creek Granite LLC fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Big Creek Granite LLC, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Big Creek Granite LLC most often implement in Cedar Rapids, IA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Big Creek Granite LLC successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Big Creek Granite LLC?
The company’s office is located at 213 Euclid Ave, Norway, IA 52318, but its work is not limited to just the city of Cedar Rapids, IA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Big Creek Granite LLC work with?
Like many participants in our rating, Big Creek Granite LLC works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Big Creek Granite LLC often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Big Creek Granite LLC have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Big Creek Granite LLC has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Big Creek Granite LLC offer any discounts on countertop fabrication in Cedar Rapids, IA?
Yes, based on the results of our research, Big Creek Granite LLC offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Big Creek Granite LLC in Cedar Rapids, IA?
According to the assessment of our independent rating, Big Creek Granite LLC in Cedar Rapids, IA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $7744$ at a rate of $92.85$ per sq. ft., and the cost using Carrara Morro quartz was $7494$ at a rate of $89.86$ per sq. ft. These prices turned out to be among the lowest of all companies in Cedar Rapids, IA, which allowed us to categorize Big Creek Granite LLC as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Big Creek Granite LLC?
Yes, according to our research, Big Creek Granite LLC offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Big Creek Granite LLC?
According to the results of our independent research, Big Creek Granite LLC in Cedar Rapids, IA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Big Creek Granite LLC to prepare a quote for countertop fabrication and installation?
According to our research, Big Creek Granite LLC in Cedar Rapids, IA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Big Creek Granite LLC offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Big Creek Granite LLC performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Big Creek Granite LLC provide for its work?
According to our information and industry practice, Big Creek Granite LLC, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Big Creek Granite LLC in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Big Creek Granite LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Big Creek Granite LLC is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Big Creek Granite LLC know that you found them through the National Ranking Countertops Contractors!