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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 7
Baltimore, MD City Rating: We have identified this city as the primary city for this contractor.

Big Brothers Marble & Granite

since 2005

Examples of works performed by Big Brothers Marble & Granite

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About Big Brothers Marble & Granite — Ranked №7 Countertop Fabricator and Installer in Baltimore, MD

73.95

total score

The main rating value calculated from more than 30 indicators.
Exact value: 73.945212 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Big Brothers Marble & Granite, founded in 2005, ranked number 7 in Baltimore, MD in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Big Brothers Marble & Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Big Brothers Marble & Granite: Total Score & Key Ratings

The Total Score of 73.95 out of 100 achieved by Big Brothers Marble & Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Big Brothers Marble & Granite has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.33 out of 5.

You can read detailed information and evaluations from our independent research of Big Brothers Marble & Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Big Brothers Marble & Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Big Brothers Marble & Granite

Big Brothers Marble & Granite specializes in installing countertops from granite, marble and quartz. The company has been serving Baltimore area, MD since 2005. Big Brothers Marble & Granite has a great variety of colors, design and materials for countertops.Clients consider that this company is the best one in Baltimore because of the high quality of materials and a huge variety of available colors. Professional specialists will consult you by mobile and answer all your questions about countertops.The company has highly qualified staff. Its workers install countertops without dirt and scratches.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.329531 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

4

Very Good

Company Age

3.7

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

5

Very Fast

Deposit Level

3

Standard

Quote Time

5

Very Fast

Affordability

4.4

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Big Brothers Marble & Granite

Identifies as Latino-owned

Small business

Delivery

In-store shopping

Onsite services

Same-day delivery

Repair services

Service guarantee

Quick visit

Checks

Credit cards

Debit cards

Accepts Credit Cards

In store shopping

Countertop Installation

Building Supplies

Cabinetry

Countertop store

Cabinet store

Kitchen remodeler

Reviews about Big Brothers Marble & Granite

All (18)

Google (9)

Facebook (3)

Yelp (6)

Source: icon-google Google
avatar

J Eric Battleson

Date: 2018-09-03 14:22:36

What a great job! The Staff was very helpful, patient, and extremely polite! The installers were awesome and friendly too! One expensive hiccup...but Big Brother stepped to the plate and fixed it with a rush. Most companies would have stuck it on me. VERY HONORABLE. It came out fantastic!!!! Kitchen is almost finished!!! Woooo Thanks Big Brother!!!

Source: icon-google Google
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Howard Williams

Date: 2023-05-16 20:47:32

Misleading quotes. Hostile customer service. Do yourself a huge favor if you buy stone from 2nd chance and think you are going to have it cut there for a reasonable price... Don't do it! One of the worst customer service experiences that I have ever had in my life. Please save yourself a lot of time and aggravation and go anywhere else.

Source: icon-google Google
avatar

Michal Seidemann

Date: 2019-04-11 01:14:43

What an amazing experience from start to finish! The customer service is amazing, the service is impeccable, and everyone, from owner to salesperson to installers, were fantastic to work with. We had a piece that did not fit perfectly, and I was willing for them to drop a small strip in behind it, but they refused to do that and came back with a perfectly cut piece that very same day! All of the work was done in 1 day and they cleaned up after themselves, were professional and attentive to detail. We had 3 counters and a table installed, and only 1 had to be seamed, and it was done so well that you can barely notice it. I was so shocked since I have never had a home improvement project that went so smoothly! I will be recommending Big Brother for sure!!!

Source: icon-google Google
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Ada Jefferson

Date: 2022-10-03 14:58:25

Don't do business with these people!!! If I could give them a zero star I would! The manager (Mary) gave sent me to their "Halethorpe" location and have me the wrong address. She had me riding around for 30 min because she gave mw their Baltimore location at first after I asked for the Halethorpe location. Then she didn't provide the a suite number so I kept having to call her back. She was very unprofessional. She picked up the phone by saying "hello" like I wasn't calling a business. When I asked for the owners name she was hesitant on giving it to me and gave me. She had an attitude the whole time and she really inconvenienced me therefore she will not be getting my business It's sad to see a business that acts this way treat customers and i customers this way.

Source: icon-google Google
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Russ Stevenson

Date: 2022-11-05 04:19:14

They were a pleasure to deal with. Their price was considerably less than the competition. They made a template for my project on Tuesday and install the granite on Friday. I recommend them highly.

Source: icon-google Google
avatar

Yaci Mimer

Date: 2019-09-28 16:08:38

Big Brother did a beautiful & professional job!! We have used them multiple times and our most recent granite project was big! They were on time for the measurements & on time a week later for install. We had a very tight schedule and they were so kind to accommodate our needs and get this big job done quickly! The granite looks gorgeous! Everyone that works there is very polite and Carlos, the owner will go above & beyond. It’s a pleasure to work with them and we will use them for future projects!

Source: icon-google Google
avatar

Heather White

Date: 2020-03-25 16:53:55

We had Big Brother's replace our Formica counter top with quartz and install a subway tile back splash, new sink and faucet. We could not be happier with the job that was done. Carlos and his team were impeccably professional, responsive and left a clean work site. I would, and will, recommend them to everyone I know!

Source: icon-google Google
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Marta Kaighin

Date: 2024-01-17 23:45:27

Awesome experience from start to finish. Chelsea found a remnant of a beautiful soapstone that worked perfectly for our fireplace pad. The team came out and completed the template on a Monday and the install took place Wednesday! I was recommended Big Brother’s and will continue to pass on the recommendation. We will be using them for future projects!

Source: icon-google Google
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Mark Olson

Date: 2023-12-07 20:13:52

My brother is a contractor and recommended Big Brothers Marble and Granite to me. Went there with my wife on a Saturday checking out the different options. Went back again the following weekend and we made a final decision on quartz. They came out shortly after we made our choice and installed the countertops and they look great! Very friendly and helpful service. Highly recommend!

Source: icon-facebook Facebook
avatar

Pat Ebling

recommends

From start to finish, Big brothers was great. They were polite, informative, easy to work with, and reasonably priced. Very precisely cut stone and flawless installation. They showed up on time for both templating and installation. We love our quartzite bathroom countertop – thanks Big Brothers – we’ll definitely use you again!

Source: icon-facebook Facebook
avatar

Adam Summers

doesnt_recommend

Big Brother’s Marble and Granite is a company that I used many times over the years and twice in my own house for two separate kitchens. I will never use them again. After a decision to change the Cabnits in our main kitchen I called them to inquire if they could remove and reinstall the same granite the originally installed. The initial response was “sure” we can do that and I asked for a general idea of price and the lady said she was not sure but it would not be over $1000 so I moved forward with ordering the Cabnits. After many delays and misleading information they wanted $1800 to remove and reinstall 30sq of granite and this was after they had someone come out and measure. I did not even get that quote until several days later and had to call and ask for it. I have decided to go with new Granite and will to go anywhere but this company. They clearly did not want to do my job and rather than being up front about it they wasted my time and gave me a ridiculous quote. Do not waste your time with this company!

Source: icon-facebook Facebook
avatar

Heather Hudson White

recommends

We had Big Brother's replace our Formica counter top with quartz and install a subway tile back splash, new sink and faucet. We could not be happier with the job that was done. Carlos and his team were impeccably professional, responsive and left a clean work site. I would, and will, recommend them to everyone I know!

Source: icon-google Yelp
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Karl W.

Date: 2022-12-21 20:33:25

Hands down the best Granite company in town! Memo is an amazing installer. First class company.

Source: icon-google Yelp
avatar

Russell S.

Date: 2022-11-05 04:16:59

Their price for my project was significantly less than any other supplier I tried. They templated my project on Tuesday and install the countertops on Friday. They were a delight to deal with, and their installers were prompt and efficient. I cannot recommend them more highly.

Source: icon-google Yelp
avatar

Yacova M.

Date: 2019-09-28 16:07:54

Big Brother did a beautiful & professional job!! We have used them multiple times and our most recent granite project was big! They were on time for the measurements & on time a week later for install. We had a very tight schedule and they were so kind to accommodate our needs and get this big job done quickly! The granite looks gorgeous! Everyone that works there is very polite and Carlos, the owner will go above & beyond. It's a pleasure to work with them and we will use them for future projects!

Source: icon-google Yelp
avatar

Michael Z.

Date: 2019-05-16 12:30:25

Big Brothers exceeded our expectations. Stopped in and spoke with Charlie about a small job. Came out, did the job without any hassle. Very professional and price was right. Highly recommend.

Source: icon-google Yelp
avatar

Melissa T.

Date: 2017-06-02 19:49:13

My husband and I have used this company in two houses for granite and each time has been a pleasure! We went in to the location to look at a few samples and brought our base measurements with us. The team was able to give us an informal quote on the spot for us to gauge the cost. They sent someone out two days later for actual measurements and formalized the quote. The templaters came back two days after that! The install was seamless and within 10 days of our first visit the countertops were installed. Everyone we worked with was super professional and had no issues with us calling them to discuss any concerns. They walked us through every step and the results were amazing! Seriously a great company to work with at a fair price!

Source: icon-google Yelp
avatar

Simone J.

Date: 2016-06-04 15:14:18

My fiancé and I am renovating our home to put on the market in about a year or so. A neighbor referred the company to us and had nothing but good things to say about their work as she had used them as well. However, as we have come to see for ourselves, the company has not been the most professional. My fiancé called to have a representative come by to give an estimate on the work we would like to have done in the kitchen and when the rep came, he forgot to bring the samples for the countertops and now as we are currently waiting on the workers (mind you the company told us to expect be workers to arrive between 8-10 am. It is now 11:10 am and no one is here. My fiancé called at 10:15 to find out how much longer they would be and the lady who answered informed us that they are running 45 min behind. Why wouldn't you call the customer that has already put down a deposit that there is a delay. Why would the customer call the company that is late to find out where they are? This company is NOT punctual nor are they professional as my fiancé is now on the phone again calling the company and the same lady is surprised that the workers are not here yet. This is horrible. I would not recommend them at all!

FAQ About Big Brothers Marble & Granite — Based on Independent Research

What materials can I order a countertop from Big Brothers Marble & Granite?

What types of spaces does Big Brothers Marble & Granite fabricate countertops for?

What shapes of kitchen countertops does Big Brothers Marble & Granite fabricate?

What countertop design styles does Big Brothers Marble & Granite most often implement in Baltimore, MD?

What is the service area of Big Brothers Marble & Granite?

What types of clients does Big Brothers Marble & Granite work with?

Does Big Brothers Marble & Granite have its own countertop fabrication facility?

Does Big Brothers Marble & Granite offer any discounts on countertop fabrication in Baltimore, MD?

What is the price category of Big Brothers Marble & Granite in Baltimore, MD?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Big Brothers Marble & Granite?

What is the fabrication and installation timeline for a countertop at Big Brothers Marble & Granite?

How long does it take Big Brothers Marble & Granite to prepare a quote for countertop fabrication and installation?

Does Big Brothers Marble & Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does Big Brothers Marble & Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Big Brothers Marble & Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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