Bay Stone Depot
since 2004
Examples of works performed by Bay Stone Depot
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About Bay Stone Depot — Ranked №8 Countertop Fabricator and Installer in San Jose, CA
total score
Exact value: 21.745556 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Bay Stone Depot, founded in 2004, ranked number 8 in San Jose, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Bay Stone Depot among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Bay Stone Depot: Total Score & Key Ratings
The Total Score of 21.75 out of 100 achieved by Bay Stone Depot in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Bay Stone Depot has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.04 out of 5.
You can read detailed information and evaluations from our independent research of Bay Stone Depot’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Bay Stone Depot directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Bay Stone Depot
The firm has been serving the needs of builders, designers and homeowners since its opening in 2004. Only the rarest and most beautiful natural stone slabs from across the globe are considered for purchase by this countertop company. Additionally, they have dozens of engineered quartz countertops. They have a showroom that is solely devoted to displaying these amazing fashion countertops and tiles. With the help of their knowledgeable team, you will definitely be able to find the style, the items, and the design that will bring your countertop project to life. They are an excellent fit for those who are willing to remodel their existing homes or install new countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 108
YELP
reviews: 237
reviews: n/a
CoCo
reviews: n/a
Awards 2026
We are updating contractor information and plan to recalculate the 2026 results after November 6, 2026. Ranking positions and awards may change.
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Bay Stone Depot
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Gender-neutral restroom
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Transgender safespace
Checks
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Open to All
Bike Parking
In store shopping
Interior Design
Kitchen & Bath
Tiling
Tile store
Countertop store
Flooring store
Granite supplier
Marble supplier
Reviews about Bay Stone Depot
All (58)
Google (9)
Yelp (49)
Mohan Sun
Date: 2021-07-20 23:18:31
The customer service at Bay stone is completely horrendous. Please do not purchase any items from this store unless you want to regret your decision later. The sales person put the wrong unit in our order, rendering fewer items to be purchased. We asked for 35 sqf, but they only ordered 35 pieces. Then they claimed that it's our responsibility to check the unit of the order before we paid, and they were OK to make mistakes like that. When I called in to talk to their manager, they put me on hold for hours, claiming that they could not find the manager. Then they claimed that the manager was very busy with the customers and she doesn't have time to speak with me over the phone. The whole staff team took completely no responsibility regarding their actions and mistakes, and they will not pay their customers the basic respect after they take your money! Please go anywhere other than this store for your business.
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Sushant Bhadkamkar
Date: 2023-11-20 20:07:20
They quoted higher price initially but the sales rep was able to price match. I went with them because it’s a local store from where my contractor can pick up the tiles when required. The sales rep told me the tile would be available in a week, but forgot to place the order even after I had paid in full. Now it’s been a month and I still don’t have the tile. No one has been following up, every time I call to check the status they put me on hold for 20 mins. Frustrating experience.
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WL
Date: 2023-04-21 16:42:55
Pricing is not displayed in the store. That makes it very difficult to browse and shop. When I asked the salesperson for the exact pricing for 4 different tiles, she took some time to get it from the computer and was very very unwilling to help me. She looked sullen. When I finally got the pricing, I realized that the prices are 2-3x more expensive than other stores like Lowes or Floor and Deco. It didn't make sense at all. Seems like pricing here is highly inflated. The free design service is also inferior compared to the service offered at Floor and Deco. At Floor and Deco, they even did a 3D visualization for me, but not a BayStone. I like the countertop design sold at Baystone, but nobody could give me the exact price. Very frustrating to shop here. Prices fluctuates and inflated.
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Vedran P
Date: 2022-09-25 04:26:37
Decent selection in the showroom, but overall a stressful shopping experience. Most of what is in yhe showroom is not in stock, which makes your purchase a "special order" (for which you have to eat the shipping cost) that you WILL have trouble returning. Which will of course be another shipping charge and some excessive percent restocking fee. Their adversarial and selective return policy requires you to optimize the amount upfront. Do not buy unless you are absolutely sure on the quantity and the fit. My recommendation is to go elsewhere. Plenty of choices in the 300 yrd radius.
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nonsense2846
Date: 2021-06-04 18:07:33
I was recommended by my contractor to shop at this place for tiles so I did. Selections are good with high price tags of course. Anyways, I trust my contractor therefore went ahead ordered the floor tiles that was marked “in stock”, and had the sales Leslie helped me to check to make sure it’s in stock before I order. They said yes it’s in stock for sure so I went back with my contractor and truck to pick it up a few days later. At first, the warehouse crew gave me boxes of completely different tiles, when I questioned he insisted that was it. So I went to talk to the manager Ken to make sure. Sure enough it’s not the one and the one I ordered is “not in stock” and needs to be ordered from Los Angeles. I drove 40 miles to pick up plus paying my contractor to pick it up but nothing. Then they promised to deliver to my contractor’s house nearby (due to courtesy) but kept delaying the delivery date for 1 week so my contractor ended up doing a double trip for picking up these tiles. Then I was short for 2boxes so I need to order more, this time they charged a shipping fee of almost $100 for 2 boxes (worth about $100 as well). Frustrating experience with this tile company and also resulting in delayed project and associated labor costs.
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Andrea Quach
Date: 2023-12-07 23:11:27
4 stars because they didn’t have a lot of quartzite selection for us to choose from but great customer service. We work with Susan Guo and she goes above and beyond to help us get what we need. I will come back.
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Serena Cano
Date: 2023-03-27 16:08:56
I am now a Bay Stone customer for LIFE!! My contractor Moshiko from Golden View Renovation (another awesome resource) recommended I buy my tile at Bay Stone. Wow, did Brenda take care of me!! She made recommendations that I would have never considered and I left feeling excited NOT stressed about my bathroom remodel. Then, I strolled over to Bay Homes (In the same building so convenient!!!) and I was equally taken care of by Mehmet and the AWESOME manger Magit!! They helped me choose my fixtures and when the drain I picked did not pass inspections. I immediately went to Margit for help and he solved the problem!!! Thank You Bay Stone 👍🏽
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Yubei Chen
Date: 2024-08-11 05:52:57
Good stuffs from Italy with competitive price, very nice customer service experience with Cici, efficient and effective communication. Highly recommended!
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Anca R
Date: 2022-11-09 14:52:03
Very nice staff they go above and beyond to accommodate you. I've purchased tile and slab from them several times before. I love their huge selection of tile, especially when I can find the hard to get kind.
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Dave S.
Date: 2025-06-11 00:05:55
Worked with Jeff. He is amazing. They have an amazing selection. And was able to find a combination we loved for our bathroom
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Bar M.
Date: 2025-05-29 21:25:07
As an interior designer, I always take my clients there. Best team and top of the line as far quality and options.
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Abbey Z.
Date: 2025-02-19 18:38:47
They have great counter top selections to choose from. Jeff was helping us with the counter material and different design options. We purchased a porcelain countertop and couldn't be happier with our end results! We are also so happy with the fabricator Francisco who installed our porcelain counter top. We were looking for an experienced installer who knows how to deal with porcelain not only Francisco is experienced but he's also a certified porcelain installer. His attention to detail and immaculate precision were outstanding giving our kitchen a beautiful look
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Conor A.
Date: 2024-10-17 13:56:27
Looking for materials our designer took us to Baystone and boy they have like everything you can imagine, we spend over 2 hours there looking at various materials. They have great team and very helpful but you should always go there with a plan and take your designer with you, otherwise you will get more confused than before you went there
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Monique A.
Date: 2024-10-01 12:37:33
Been in the market to get some ideas for our new kitchen remodel, was told by our designer to checkout Baystone depot, they have a lot of materials and friendly staff. Now I got to figure out what I really want and with so many choices, it will take a lot of time
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Alma M.
Date: 2024-09-30 23:30:15
We went to find tile for our bathroom and the staff was very helpful and friendly. There is a large selection to choose from for tile, quartz and other materials. The staff is ready to help you with your designs needs. In the past we purchased quartz for our kitchen countertops and porcelain tile for our kitchen floor.
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Yubei C.
Date: 2024-08-11 05:54:54
Good stuffs from Italy with competitive price, very nice customer service experience with Cici, efficient and effective communication. Highly recommended!
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Liane C.
Date: 2024-05-14 01:11:55
As an interior designer, my go-to when shopping with clients for all our tile and counter needs is Bay Stone Depot in San Jose, specifically working with Angel in the sales and design department. Not only does the showroom have a huge selection of finish materials for our projects, they are constantly updating their selections and showcasing new materials that are trending, as well as timeless and classic options. When presented with a project, Angel goes above and beyond in customer service to make sure everything goes smoothly from estimating the tile materials, keeping us updated on lead time and order status, and provides suggestions and options in the case that a client is looking for something in particular. If you're planning a remodel and need some expert advice, Angel is your guy! He is patient, courteous, and his expertise in the tile and stone industry is invaluable when considering choosing the right materials for your remodel project. PS: Just in case Angel is not available, the rest of the Bay Stone team is absolutely lovely and a pleasure to work with. I've worked with Bay Stone for almost 10 years now and can't say enough great things about this showroom and its associates. Most recently I have had great experiences working with Kimberly, Brenda, Heidi, Ken and Jeff.
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Neal F.
Date: 2024-03-28 14:15:11
We have used them twice now over the past 3 years. The first for our kitchen - quartz and tile floor and recently for remodeling our three bathrooms with floor and wall tiles. They have a fantastic selection covering all prices and options. Jeff the Bay Stone sales/designer representative was very friendly, helpful in guiding our tile selections. Not pushing, but honest in our direction. He was also very helpful in recommending contractors for counter and glass fabrication. We had left over quartz from the previous kitchen remodel we wanted to reuse for the bathrooms. Jeff recommended Francisco Morales (408-591-7087) for templating and fabrication of our three vanity counters. Francisco and his team were absolutely fantastic, high quality, responsive, efficient. They picked up the left over quartz (Cambria Summerhill), templated, fabricated, built a custom plywood base for the undercounter sinks, installed, caulked - all within 48 hours. I would totally recommend him.
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Lori B.
Date: 2024-03-02 03:11:51
Jeff was wonderful and patient with my slab decision making process and found a second slab to match my first quartzite choice! Francisco Morales (408) 591-7087 installed my countertop - he is a true craftsman! The process was smooth, efficient and had an amazing finish. I have my dream kitchen now! Thanks so much to this great team.
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Microsoft T.
Date: 2024-03-01 07:53:29
Kimberley is a great problem solver and very considerate. there are always going to be problems in construction and she is excellent to work with. Genuinely cares
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Frank G.
Date: 2024-01-04 20:06:00
Great customer service. Polite, knowledgeable and attentive. I suggest coming here if needed!
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Earl S.
Date: 2023-11-27 03:33:45
YELP!!! Why did you pull this awesome review!?!? I'm reposting with long overdue pics!!! What's up Yelpers i'm finally renovating the Kitchen and both Bathrooms and I need countertops and tiles ASAP, these contractors work fast! Damn who would've thought that shopping for tile with your lady could be like a roller coaster of decisions and ideas. Anyhow, all these tile shops in the area off of E. Brokaw are practically alike. They all stock pretty much the same tiles, of course with some variations of different stock on hand and of course different price ranges and different service. I spent a few weekends now shopping for tiles and countertops. I've been trying to find this elusive Super White Quartzite! It looks like Carrara Marble but it's way more durable and stain proof. I did my research and I knew this was the material I had to have for my countertops...period. I checked out all the shops nearby like Bullnose, Tileshop, Bedrosians, Porcelanosa, Emser, Home Expo & Design, Terico, Apex, Uni & Tile & Marble and probably more. If I didn't visit them I either called or emailed inquiring about specific tiles and countertops I was looking for. Man I'm telling you I was on a mission! Practically every shop I went to is like a tile maze...tiles everywhere! Tiles for days! If the shop didn't have nice displays, the tiles were lined up almost like books on a shelf. A person can go bonkers looking at all these damn tiles trying to decide. First you think man I really like that colored glass mosaic, then next thing ya know you see this beautiful glossy white 1x4 herringbone and you're like ahhh that's the one. Decisions decisions! Do yourself a favor, know what look you're goin for whether it be modern, contemporary, gaudy, or cheap lol. Start with your wow tile, the one you gotta have, then work off of that. It makes it so much easier Hahahaa. Okay so now why the 5 Star review for Bay Stone??? Mr. Kenneth Eveland...that's why. Every shop I went to was just straight a waste of time with people who don't even want to help you. It's like why in the F(_)€|{ were you even hired!? Was it just to stand around, act like you don't want to help out customers and give back unenthusiastic, half assed uneducated answers!? Damn if only I could smack these people up side the head and say hey get with it. Well I guess I'll spend my thousands of dollars elsewhere. I feel bad for the store owners, all that potential business go bye bye. Only Bullnose, TileShop and Bedrosians were actually helpful...sorry though you just didn't have what I was looking for. But as for the rest...straight boo boo, garbage, don't even waste your time because time is money. Luckily for Bay StoMr. Kenneth Eveland is the only reason I went there. He was quick to respond to my email with pictures of the countertops I wanted. When I finally found the time to visit Bay Stone and personally see the quartzite slabs the service was on par. Surprisingly the first person who asked if I needed help happened to be Mr. Kenneth Eveland who was quick and enthusiastic to help me. We knew who each other was once I mentioned Super White Quartzite haha. He showed us to the area where the slabs are stored and even offered to get the overhead crane to move slabs so I could see all of them and make my picks. He even measured the slabs to make sure that we would have enough material. Now that's service! Turns out we have enough for the bathroom vanities too! I made my picks and $OLD bought 2 slabs. Easy as 1-2-3. After that Mr. Kenneth Eveland asked if we needed help with anything else...the lady and I looked at each other because at this point we were about to choke each other from the tile decisions. Thank goodness we both agreed on the countertops. Anyhow, he helped us out asked what look we're goin for and made solid suggestions. The guy knows the shop better than us so he was pulling out tiles that we didn't even notice or see when we were walking around the store. He made solid suggestions that matched the look we were looking for and we were able to settle on the tiles we needed for our project. The prices were comparable but you can't buy service like this. Boom! another purchase! Thank You sooo much Mr. Kenneth Eveland for simplifying everything, being patient, being knowledgeable, for making this overall experience easy breezy and sooo much less stressful than it should ever have to be. You rock and gave solid service which is one of the main reasons I went with Bay Stone and will definitely come back for future projects. Remember if you want above and beyond service without attitude then look no further, just holler at your boy Mr. Kenneth Eveland!
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Aaron K.
Date: 2023-11-26 05:59:45
Had to come back to Bay Stone Depot today for some follow up stuff related to our home remodel. (What a journey!) We are about a year into the process and things are going well. It's unfathomable the details and decisions that are required. It's insane what it costs. It's agonizingly slow and city planners seem to delight gleefully in absolutely crapping in your cereal. BUT!! There's a ray of sunshine in this process and they're the people of Bay Stone Depot. We'd been referred previously by our amazing contractor. (If Bay Stone Depot staff are the rays of sunshine. Our contractor Om's Remodeling and our main dude Yuval "Yuvi " are literally the sun that our home is revolving around. ). Anyways. My point is. Home remodeling is equal parts suck. Pay. Ponder. Dream. Compromise and Pray with a splash of financial anxiety just to keep you up late at night. Bay Stone Depot is a sanctuary of nice people and stress free browsing. They're quick to accommodate reasonable requests and the service from Heidi and Kimberly was exactly how we remembered. We left Bay Stone Depot today with the same feeling we did last time. That we were valued and respected as customers even if we didn't drop big money or buy epic huge Louis Vuitton tiles. These folks seem to "get it " and they're classy style of service takes away some of the crappier parts of a home remodel. Still our absolute favorite vendor in this experience so far. Oh and our kitchen island is gonna make our kitchen the center of our home. Thanks guys !!
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Lydia B.
Date: 2023-09-16 17:22:43
We got the tile for our kitchen floor, and it is beautiful. It really complements our cabinets. Also, we were given an amazing price point because they were remnants from another job.
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Guidi Z.
Date: 2023-08-31 01:01:19
Francisco Morales replaced my house kitchen countertop about two weeks ago. He really did a great great job For the kitchen countertop. He did my son's House kitchen countertop also. Both did excellent job. I would highly recommend Francisco Morales.
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Peter A.
Date: 2023-07-24 20:47:51
Had a great experience getting multiple slabs from Bay Stone for a kitchen and family room remodel. In particular, Francisco Morales and his team, who handled the fabrication and installation were terrific. Highly recommend them.
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Alex G.
Date: 2023-07-07 05:57:49
Great service. Always use Bay Stone for my residential and commercial projects and refer other professionals. Great job!
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David P.
Date: 2023-07-05 21:38:37
We purchased our bathroom remodel countertops from Baystone. The company Ken and Kimberly are very good and they communicate really well. The real hero and artist is the fabricator, Francisco Morales. He and his team did two waterfall countertops in our bathrooms, and they came out beautiful. I would use this company and Francisco again.
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Lenira C.
Date: 2023-04-10 04:29:30
This review is long overdue. We ordered all of our stones and tiles for bathroom and kitchen from Baystone. There were a lot of delays in our remodel project that were outside our control so they had to store our stone in their warehouse for a while. We were pleasantly surprised that there was no damage in any of the tiles or stones while it was stored for each a long time. We were also impressed with how Franciso and his team installed the countertops- he did a fantastic job and we could barely see the seams in between slabs! His team also left the job site very clean after installation. We ordered a bookmatched waterfall edge quartz countertop and we noticed the veining of the waterfall edge did not line up at all. When we told Ken, he made us feel heard and he reassured us that they would take care of it. They helped us order new pieces from the manufacturer that were a much closer match and reinstalled it. Ken went above and beyond by reaching out to us regularly to give us updates. If I need more stones, tiles, etc in the future, I would definitely order from them again since they take care of their customers.
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Nancy H.
Date: 2023-04-07 06:23:03
I used Bay Stone at the recommendation of my designer. Ken was very professional & patient thru many changes to my order. He sent Francisco out to fabricate our counters and he was a true craftsman with the same professionalism. His team did an incredible job with the install. Our counters turned out beautiful & we will definitely be working with Bay Stone again for future projects!
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Tim K.
Date: 2023-03-30 18:58:52
We recently had our new kitchen countertop and backsplash installed. We were fortunate enough to work with Ray at Bay Stone. He helped us pick out the slabs and then recommended his team do the fabrication. Wow were we lucky to have Francisco Morales and his team do the fabrication. Francisco did an absolutely amazing job! The way the pieces lined up you just see the flow of the pattern and don't see any seams. I would highly recommend Ray and Francisco!
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Anne H.
Date: 2023-02-16 04:29:59
We just finished our kitchen remodel with Bay Stone. Ken is very helpful and easy to work with. Our fabricator Francisco Morales is super! He finished the job in only one week and everything is perfect! He paid attention to all the details and tried to use the slabs efficiently. Highly recommended!
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Leah P.
Date: 2023-01-05 00:57:40
Great customer service and has a great selection on floor and kitchen tiles and bathroom stuff.
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Yan S.
Date: 2022-10-18 17:42:15
I purchased some beautiful stone from the store and Francisco Morales helped to cut and install. The result is exactly what I want! So modern and elegant! I will definitely recommend to friends.
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Jeff L.
Date: 2022-09-24 15:33:17
This is my second Yelp review ever. Coming from an architecture field and working on commercial improvements, I have to say the installation on my quartz countertop is AMAZING!! Francisco was my fabricator/installer and I can say that this was one of the best craftsmanship I have ever seen! Francisco and his team are very professional and work real hard to get your desired look! I highly recommend working with Francisco and his team if you purchase from Bay Stone. Thank you Francisco and team for the fantastic quality and service you provided me!!
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Michael F.
Date: 2022-08-11 18:24:52
Great customer service My designer recommended to check bay stone and right away I knew this is the right place to purchase everything for my project Highly recommended
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Quynh M.
Date: 2022-06-04 06:02:11
We had a great experience here! After touring several several slab yards, we came here on a whim. Ken was the person that helped us. We spent several hours here, looking at all the different stones they had. I was after a very very specific look for the slabs we wanted, and ken saw that I was having some trouble narrowing down on my choices. He was kind enough to allow me to take a couple floor samples home to think about it. After visiting a couple showrooms in Hayward to look at the full sized slabs of the stones we were interested in, my husband came back here and ordered our slabs. I'm such a happy customer and so thrilled! This place has hundreds of stones to look at. Highly recommended!
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Richard A.
Date: 2022-05-05 15:51:50
I would recommend this place to anyone who is remodeling a bathroom or kitchen. The staff is very knowledgeable and attentive to your needs and even good at suggesting other types of tile or stones to help you see the final outcome
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Jose M.
Date: 2022-04-05 18:19:29
This review is for Francisco Morales. We were very pleased with him. He was on time, and very careful. He also cut out the plywood for the sink and cooktop and cut the holes for the faucets and the desk area. During his measurements, he created a template of the countertops and everything fit perfectly the first time during installation. He was also very knowledgeable and cleaned up afterwards. We would recommend Francisco 100% for any other job.
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Estee L.
Date: 2022-03-18 01:37:35
I'd like to thank Francisco and his team who did a wonderful measuring and installation job for my home. We have a downdraft vent and was worried about the dimensions of the cutout, but Francisco and his team measured it perfectly and amazed us with their precise craftsmanship. Truly Appreciated and highly recommended.
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Devi S.
Date: 2022-01-19 01:09:49
This is my second remodeling project and Bay Stone has been my "go to" place for tiles and counter top. They have a great selection of tiles and counter tops. The team, especially Ken, know their products well and they help you match different aspects to bring together a master piece. With our current project, we ran into an issue wherein a former employee placed an order for the wrong tiles. We opened the box a month after it was delivered and we realized that it was the wrong tile. We went back to Bay Stone and Heidi managed to get us the correct tiles and we were able to return the wrong ones. She went over and beyond to ensure that I got the correct product and on time. I was also able to return the old tiles and get a refund. All this was done in spite of the fact that a former employee was responsible for this error. I highly recommend Bay Stone and they are your go to place for kitchen and bathroom remodel. Ask for Ken or Heidi and you cannot go wrong with your remodel.
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Leona B.
Date: 2021-12-18 05:44:11
Ken was easy to work with and made the ordering process easy. Francisco Morales and his team did out fabrication and installation and they blew us away! We have ALOT of counter space and we thought we would have a lot of seams and our tops are basically seamless! Our waterfall island is gorgeous! Francisco's customer service was great as well! He was always on time and giving us updates. Thanks for a great experience Bay Stone!
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Christi C.
Date: 2021-12-07 00:48:22
When we started in incredibly challenging task of remodeling our kitchen, we were lost. Bad service, bad vendors, flakey people, and people who take advantage that you don't know the ropes. We went into Bay Stone and instantly fell in love with a specific slab. It was early in our search and we wanted to be sure. We had to have gone to at least 30 places looking at slabs and nobody had the service or the style we were looking for. We kept going back to Bay Stone and had the pleasure of working with Ken. He was so patient, kind, friendly and was generous with sharing his amazing knowledge! We didn't buy that day but when it was time, we went straight to Bay Stone and to Ken. In the world of shady contractors and flakes, Bay Stone was the ONE THING in this whole experience that was a breeze. So grateful for Ken and his input, kindness and professionalism.
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Sujata K.
Date: 2021-11-13 04:25:51
I'm so happy and grateful to Adriana from Baystone for her amazingly extraordinary service to the customers!! She is very quick, talented and experienced in Kitchen/Bath designs and will always go extra mile to help her customers! She is also very detailed in her work! Thanks for all your help Adriana!
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Archana N.
Date: 2021-10-24 04:56:26
Got some leaks in both my bathrooms and at short notice had to jump into complete bathroom remodel projects. I usually take my time in making the selections and researching and reviewing the feedback on yelp etc. Through my research I found Adriana from Bay Stone and she is a hidden gem! She is super sweet, super helpful and more importantly extremely talented. She has excellent taste and is very intuitive on what the customer's tastes are and has a knack of quickly suggesting options. One quick visit she asked me to get pictures of my home to give her an idea on what my tastes are and literally within one hour narrowed down tile and vanity countertop for me and instantly I fell in love with them. However I spent another week looking at other options and talking to my own designer and finally I went back to the one Adriana picked for me. This is the fastest selection I ever made in all my home remodel projects and I absolutely love it. She is a rockstar and priceless for Bay Store! Will be going back to her for my main bathroom and other remodel projects! Very sweet and an amazing person!!
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Gina S.
Date: 2021-10-10 00:01:31
I went to Bay Stone because I ordered tiles from another vendor and I was told they would be here this week. Found out they are not going to be here and may not come in for a couple of months. We went to Bay Stone and Adriana Jimenez not only found my tiles I needed, in the quantity I needed it in, but can get it to me in 5 days!! She also helped me with my color palate and made some amazing grout choices that were much better than what I had originally picked. She is a ROCK STAR, very helpful, had the most amazing positive attitude. Thank you, Thank you ,Thank you Adriana for giving us everything we needed and helping calm me down, because delaying my job for another two months would have been my undoing! Best day ever!! Gina and Dwayne
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Quetia E.
Date: 2021-09-21 02:18:23
We appreciated so much Adriana Palomo's excellent customer service skills! We are novices at decorating, and she gave excellent recommendations on the color palette for our kitchen. Helped us choose something that will tie everything in, as opposed to stand out like a "sore thumb " You could really tell she cares about people, we didn't feel "like a number". Thanks ever so much for helping us... We'll be deciding soon, when to start our project..The Eustaquio's:)
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Zina S.
Date: 2021-09-10 00:38:30
I got very lucky to have Adriana Paloma as my sales associate. She is very knowledgeable and exceedingly helpful, personable, and friendly. And when you remodel your kitchen you really need a friend to help you navigate the ocean of choices and the process logistics. I should also mention that the store has a great selection of materials and very reasonable prices compared to some other places.
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Ann S.
Date: 2021-08-22 22:46:57
We highly recommend Angel to work with at Bay Stone. He helped us out the entire process of our order. He is kind and helpful. Bay Stone has a huge selections on stone. We very glad to purchased our porcelain tile there.
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Wei-Yuan S.
Date: 2021-07-28 20:45:07
Good service. Got help from Adriana last week to pick tiles for our new bathrooms. We were a little lost picking tiles in the beginning. After we got her help, we could finally make our decision
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Ins A.
Date: 2021-07-26 06:36:15
We have under gone 3 bathroom renovations and a fireplace renovation in the past 5 years and I can tell every time we did we got our tiles etc from bay stone. Fantastic prices and great selection. We are now under going a kitchen renovation and got the counter top slab and tiles from bay stone. We have always worked with Angel and I highly recommend working with him if you can. He went out of his way to find the tile I was looking for which was a grey frosted glass tile for the backsplash. He makes his customers feel like they are important and gives us excellent attention. Thank you Angel! Highly recommend this place if you are looking for a good variety and great customer care.
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Jennifer K.
Date: 2021-07-21 01:50:17
My boyfriend and I have been looking for a countertop for our kitchen renovation for months and could not find anything that we both loved for our home - until we came to Bay Stone Depot! Staff Adriana helped us on Saturday and was so wonderful to work with! She was knowledgeable and patient (we had a LOT of questions because we are new to this!) and she had a great sense of humor! We really enjoyed working with her and felt taken care of as we navigated and asked questions about pre-fabs vs. slabs. Definitely seek out Adriana when you're there!!
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Craig R.
Date: 2021-07-20 03:01:17
They have a good selection of granite and I was surprised to see versace porcelain the details are very nice and the customer service is great thanks Brenda for helping me the only thing is there prices are a little high
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Maya P.
Date: 2021-06-15 03:55:41
Kimberly was amazing! She helped us throughout the process - from helping us understand the different options to placing the order and tracking delivery. She also ensured to expedite the delivery so we could make our timeline. The quartz slabs we bought were phenomenal! High quality and extremely beautiful. They upgraded the entire kitchen many fold and were completely worth it. Bay stone is a one stop shop - once you see their vast and versatile collection you will not like anything anywhere else.
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Flavius L.
Date: 2021-06-03 22:57:43
Best Countertops/tile vendor in the Bay Area. Ken helped me understand all I needed to know for my orders. Keep up the good work
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Hamid B.
Date: 2021-04-24 03:52:30
Bay stone depot this is the right place to buy great slabs and beautiful tile for your home remodeling
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Rebecca A.
Date: 2021-04-13 18:11:40
Great costumer service I love to work with Ken he always very helpful and responsive highly recommend
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Sean H.
Date: 2021-03-28 16:30:23
I worked with sales consultant Adriana Palomo. She was truly a brilliant representative. She had a great personality and fantastic ideas for the space I was creating in my home. I've gone to several places for tiles for my bathroom and several other businesses and the representatives literally ignored me as I walked through their stores. To have someone give the attention that she did was very refreshing. When I returned to pick up my tiles I had to make it a point to find and thank her for her service. I shared my ideas for my home with others in the store and they too were very receptive to my ideas. Adriana followed up with a call to see how the project was going which I also appreciated..... great work young lady! I have another huge project coming up in my home and I'm buying other homes and will definitely return to Adriana to consult and purchase my good from her. Thank you Adriana I look forward to working with you again in the future!
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FAQ About Bay Stone Depot — Based on Independent Research
What materials can I order a countertop from Bay Stone Depot?
What types of spaces does Bay Stone Depot fabricate countertops for?
What shapes of kitchen countertops does Bay Stone Depot fabricate?
What countertop design styles does Bay Stone Depot most often implement in San Jose, CA?
What is the service area of Bay Stone Depot?
What types of clients does Bay Stone Depot work with?
Does Bay Stone Depot have its own countertop fabrication facility?
Does Bay Stone Depot offer any discounts on countertop fabrication in San Jose, CA?
What is the price category of Bay Stone Depot in San Jose, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Bay Stone Depot?
What is the fabrication and installation timeline for a countertop at Bay Stone Depot?
How long does it take Bay Stone Depot to prepare a quote for countertop fabrication and installation?
Does Bay Stone Depot offer cutouts for sinks, cooktops, or other elements?
What guarantees does Bay Stone Depot provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Bay Stone Depot. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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495 E Brokaw Rd F, San Jose, CA 95112