Now on our site — Yelp reviews directly in contractor profiles!
We’ve added real Yelp user reviews for over 1,400 companies. Finding the right contractor just got even easier.
About Accent Tile & Stone — Ranked №6 Countertop Fabricator and Installer in Lubbock, TX
15.48
total score
The main rating value calculated from more than 30 indicators.
Exact value: 15.479394 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Accent Tile & Stone ranked number 6 in Lubbock, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Accent Tile & Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Accent Tile & Stone: Total Score & Key Ratings
The Total Score of 15.48 out of 100 achieved by Accent Tile & Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Accent Tile & Stone has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of Accent Tile & Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Accent Tile & Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Accent Tile & Stone
Furniture is not just pieces for creating comfort in modern dwellings. Nowadays, house owners demonstrate their status and nobility through furniture pieces. Accent Tile & Stone is a recognizable supplier of slabs and a reputable producer of custom stone furniture. Its history started over a dozen years ago. Over this period, the company has manufactured a thousand countertop pieces and furnished hundreds of apartments. The warehouse and facility are owned and well-equipped to guarantee countertop safety. Contact managers to order custom kitchen or vanity countertops according to individual designs.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 18
Google
4.1
reviews: 15
YELP
3.7
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Accent Tile & Stone.
Unfortunately, we were unable to reach Accent Tile & Stone during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Accent Tile & Stone directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Accent Tile & Stone.
Unfortunately, we were unable to reach Accent Tile & Stone during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Accent Tile & Stone, but only indicates the absence of data. Accent Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
0
No Data
Company Age
We were unable to determine the age of Accent Tile & Stone.
Unfortunately, as part of our mystery shopper research, we were unable to determine when Accent Tile & Stone was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Accent Tile & Stone directly for more accurate information.
Own Office
0
No Data
Own Office
We were unable to confirm whether Accent Tile & Stone has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Accent Tile & Stone operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Accent Tile & Stone directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Accent Tile & Stone has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Accent Tile & Stone operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Accent Tile & Stone directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Accent Tile & Stone offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Accent Tile & Stone provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Accent Tile & Stone directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Accent Tile & Stone.
Unfortunately, Accent Tile & Stone did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Accent Tile & Stone directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Accent Tile & Stone.
Unfortunately, Accent Tile & Stone did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Accent Tile & Stone.
Unfortunately, Accent Tile & Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Accent Tile & Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Accent Tile & Stone directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Accent Tile & Stone.
Unfortunately, Accent Tile & Stone did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Accent Tile & Stone, which is recognized in our rankings for other parameters. We recommend reaching out to Accent Tile & Stone directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Accent Tile & Stone
Wheelchair accessible entrance
Flooring contractor
Cabinet maker
Carpet installer
Countertop store
Floor refinishing service
Flooring store
Masonry contractor
Wood floor installation service
Reviews about Accent Tile & Stone
All (12)
Google (9)
Yelp (3)
Source:Google
Jennifer Spruell
Date: 2021-04-13 10:27:23
Hector and his guys were wonderful to work with. They went above and beyond to make sure we were happy. Our new floor looks BEAUTIFUL!!
Read more
Source:Google
Rude A
Date: 2017-12-28 23:56:55
They were great to work with, they got me my tile that I needed within the hour, and they didn't even have it in stock
Read more
Source:Google
waldoshidingspot
Date: 2023-04-20 20:21:03
I asked them to come out and give an estimate for a few things: redoing our backsplash, replacing our countertop, installing some floor tile, and doing an extremely small amount of tile-rework for our shower. They gave the estimate but forgot to include the shower portion. I asked about it and they said they would throw it in for free since we were doing so much other work with them. The first crew they sent out did a HORRIBLE job. They literally destroyed our house. It was to the point I ended up having to repaint the walls of multiple rooms because of the mess they left. When I told Accent Tile about this, they sent out a new crew. This new crew was only slightly better. When they got to the shower portion, the crew ripped out the water-proofed wall behind the tile and didn't replace the waterproofing. The tiles they hung up weren't cut straight and the grout wasn't even close to the same color of grout in the rest of the shower. When I brought it up to Accent Tile, they essentially accused me of trying to take advantage of them and reminded me that they didn't charge me for that portion....I didn't ask for that work to be done for free, they offered. If given the option of paying and have it done right or get it for free and have horrible quality, I would have gladly paid for it. I ended up having to pay someone else $1,000 to come out, fix their mistake and do it right.
Read more
Source:Google
Yolanda Roe
Date: 2018-08-29 17:28:48
Had a hot water heater leak, dining and living carpet was totaled. Hector immediately was able to help me from deciding on which carpet would look good in my home based on color of walls, to having it installed when he said it would be. His guys did great quality work on installation. Would definitely recommend Accent Tile and Stone to all of my friends.
Read more
Source:Google
larry lovato
Date: 2020-11-03 04:28:12
Great knowledgeable business! They carry all the tile products I need and have great prices!
Read more
Source:Google
Jeannine Shannon
Date: 2021-12-23 01:39:02
Many thanks to Hector and Ray of Accent Tile & Stone for their superb service and help with my master bath countertops. They had the quartz I wanted and made my countertops as soon as my quartz arrived. When my project hit a wall, Hector had recommendations for subcontractors and other advice that got our remodel moving again. They even fabricated a pedestal for my tub faucet out of the leftover quartz. Great people, great company!
Read more
Source:Google
William “C.W.” Crews
Date: 2024-08-30 13:43:46
They installed backsplash in our kitchen. Whole process went great. Communication was wonderful from Jose "salesman" and the installer was very friendly and did outstanding work.
Read more
Source:Google
mary finke
Date: 2018-12-23 19:12:03
I needed a broken ceramic soap dish replaced that was part of my tiled shower wall. I made a quick call to Accent Tile & Stone to ask if they could help. Hector checked their stock, found the exact match to my broken dish, and promised to fix it the following day. He showed up on time, did a perfect job, cleaned up, and you’d never know the problem had happened. Five stars and many thanks for outstanding service.
Read more
Source:Google
Regina Robertson
Date: 2019-05-22 16:06:22
Hector was great to work with. I started looking for wall tile for my shower over a year ago. He was very patient with me. I got my tile from Accent Tile & Stone and had another contractor install it. Bad mistake. I went back to Accent Tile & Stone and reordered the tile, etc and had them redo the shower. What a difference. Everything is level, grout lines are full, shower door is perfect! Lesson learned - Go with the pros.
I recommend Hector at Accent Tile & Stone for a professional but friendly experience. He never gave up on getting to know what I was looking for and was very helpful with understanding budget and needs for my home. Thank you Hector.
Read more
Source:Yelp
L Alan W.
Date: 2024-09-24 23:25:01
Hector, the owner of Accent Tile & Stone is right there in the store when you come in. You get personal service. He is a lifelong, helpful, commonsense man that has been in the tile business for 40 years. He is the only one in Lubbock Texas that gave me a good price. His tile layer, that installed my front outdoor entryway tile is William Rivera. A young family man with 10 years of tile laying experience. He did a perfect job and did everything possible to make the tile look good and long lasting. You can ask Hector for my address and come see the perfect job William did.
Read more
Source:Yelp
Rebecca H.
Date: 2022-06-27 19:56:30
I've always had an excellent with Accent Tile and Stone. Hector, the owner is so easy to work with and very experienced. The showroom is small, but they have a nice selection and the prices are as good or better than anyone in town. I plan on giving him all my business in the future as we remodel our home.
Read more
Source:Yelp
Rita L.
Date: 2022-05-21 18:04:49
We had our kitchen countertop done with engineered quartz. About 3 years later it developed cracks in two area. We contacted Hector in March he insisted it was in the manufacturing process. He would contact them. Around and around we have gone no resolution. Finally something would be done. Hector would replace countertops and backsplash for $700.00 less then original price we paid. BFD!!! After more research he didn't install them correctly nor will he do anything about it. Do not trust Hector or his company.
Read more
Source:
FAQ About Accent Tile & Stone — Based on Independent Research
What materials can I order a countertop from Accent Tile & Stone?
During our independent research, we found that Accent Tile & Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Accent Tile & Stone’s clients in Lubbock, TX for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Accent Tile & Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Accent Tile & Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Accent Tile & Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Accent Tile & Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Accent Tile & Stone most often implement in Lubbock, TX?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Accent Tile & Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Accent Tile & Stone?
The company’s office is located at 5844 49th St Suite 2, Lubbock, TX 79424, but its work is not limited to just the city of Lubbock, TX. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Accent Tile & Stone work with?
Like many participants in our rating, Accent Tile & Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Accent Tile & Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Accent Tile & Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Accent Tile & Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Accent Tile & Stone offer any discounts on countertop fabrication in Lubbock, TX?
Unfortunately, during our independent research, we were unable to reach representatives of Accent Tile & Stone to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Accent Tile & Stone in Lubbock, TX?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Accent Tile & Stone. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Accent Tile & Stone?
Yes, according to our research, Accent Tile & Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Accent Tile & Stone?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Accent Tile & Stone in Lubbock, TX. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Accent Tile & Stone to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Accent Tile & Stone in Lubbock, TX. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Accent Tile & Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Accent Tile & Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Accent Tile & Stone provide for its work?
According to our information and industry practice, Accent Tile & Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Accent Tile & Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Accent Tile & Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Accent Tile & Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Accent Tile & Stone know that you found them through the National Ranking Countertops Contractors!