About 3D Countertops — Ranked №5 Countertop Fabricator and Installer in Jacksonville, FL
65.8
total score
The main rating value calculated from more than 30 indicators.
Exact value: 65.802989 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
3D Countertops, founded in 1996, ranked number 5 in Jacksonville, FL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included 3D Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
3D Countertops: Total Score & Key Ratings
The Total Score of 65.8 out of 100 achieved by 3D Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — 3D Countertops has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.48 out of 5.
You can read detailed information and evaluations from our independent research of 3D Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact 3D Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about 3D Countertops
3D Countertops is a family-owned business with over-20-year expertise. Dedicated craftsmen united their knowledge to produce luxurious granite and quartz countertops. Nowadays, the company has a full-fledged facility with modern machinery to process slabs. Employees get in close contact with clients to find out the necessary information. Custom furniture pieces are produced based on clients’ demands. The enterprise offers a wide range of patterns. Countertops serve for many years due to physical strength preservation. Employees cater to both individual customers and legal entities.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 78
Google
4.7
reviews: 74
YELP
3.3
reviews: 4
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.5
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.476624 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of 3D Countertops as Poor.
Based on our mystery shopper research, the staff at 3D Countertops showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with 3D Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting 3D Countertops directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of 3D Countertops as Good.
The staff member from 3D Countertops who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at 3D Countertops may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
4.9
Legacy
Company Age
3D Countertops is a legacy company, established in 1996.
According to our research, 3D Countertops has been in business since 1996, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting 3D Countertops directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that 3D Countertops has a dedicated office.
Our research revealed that 3D Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting 3D Countertops directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that 3D Countertops has its own production facility.
Our research revealed that 3D Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting 3D Countertops directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
3D Countertops does not offer discounts for veterans.
Based on our mystery shopper research, we found that 3D Countertops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting 3D Countertops directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of 3D Countertops as Fast.
According to our research, 3D Countertops quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by 3D Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with 3D Countertops.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of 3D Countertops as Standard.
3D Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by 3D Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from 3D Countertops.
Quote Time
1.7
Slow
Quote Time
We rate the quote preparation speed of 3D Countertops as Slow.
Our mystery shopper research showed that 3D Countertops took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with 3D Countertops in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with 3D Countertops.
Affordability
4.6
Low
Affordability
We rate the price level of 3D Countertops as Low.
Our mystery shopper research revealed that 3D Countertops offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $70.2 per square foot, while for Carrara Morro quartz, the price was $62.89. These prices fall into the Low category, making 3D Countertops an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5855 for Calacatta Idilio quartz and $5245 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from 3D Countertops.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of 3D Countertops
Delivery
In-store pickup
Onsite services
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
Countertop Installation
Cabinetry
Granite supplier
Bathroom remodeler
Cabinet maker
Cabinet store
Countertop contractor
Countertop store
Kitchen remodeler
Marble supplier
Reviews about 3D Countertops
All (11)
Google (11)
Source:Google
Crystal patton
Date: 2023-10-09 21:02:15
The most amazing company by far. They definitely put their customers first and make sure that they are taken care of fully. My experience with them was amazing. Their customer service is what all businesses should strive to be which unfortunately in this day& time is hard to find. They did a wonderful job installing my countertops. And my new sink, they also were so kind to come back. When we got chips in our countertop, that was our fault months after install. And they came out and fixed it no charge. I also accidentally broke my cutting board. And they replaced it at no charge, they have been absolutely wonderful. The communication is great, and they follow-up really well. Very happy with my experience with them. And not to mention, they had the best prices in town and some of the best quality Stone That I found. I hands down, recommend them to anybody Looking to have counter tops done. They definitely are the best in Jacksonville.
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Source:Google
Nadia Jones
Date: 2023-02-15 15:42:28
DO NOT HIRE THEM! After seeing their ad for a quartz countertop special that included a free sink AND plumbing included, I hired 3D Countertops to replace my countertops in my small kitchen. The work started nearly three weeks ago. It took them only a few hours to install the new countertops. However, the project is incomplete and I have not heard from them despite repeated attempts to get them to finish the job.
#1. They did NOT do the plumbing as advertised. I had to hire someone to reinstall my plumbing and garbage disposal because after three days, I needed my sink.
#2. They left a big hole in my wall which apparently was not planned for despite the plan to cut down my counter. You can see right through to the outer wall and studs. Now I need to hire someone to drywall and repaint the area, possibly the entire wall.
#3 When they came to measure and cut a template for the new countertops, they did not plan for my electrical outlet and garbage disposal switch near my sink. The switch for my garbage disposal is now hanging UNDER and BEHIND my kitchen sink making my garbage disposal unusable because I cannot even reach the switch without trying to bend my wrist in a very uncomfortable, awkward way. The plumber who I hired to reinstall my garbage disposal and connect by sink said he'd never seen anything like it. The switch and outlet are both just hanging under the counters.
I followed up many times with John who said they would send an electrician to fix my electrical outlet and someone to patch up the hole. An electrician came by to assess the work but he later told me that 3D has not approved the work as it will require extensions and cutting into the drywall. All possible but will take work.
#4 They did not bring the 4-inch backsplash from the countertops. I asked several times if someone would be dropping off the pieces. No response.
Save yourself the trouble and hire a company that will actually complete the work and do it as advertised.
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Source:Google
Joseph Simone
Date: 2021-12-28 17:14:22
Excellent selections, Mark was knowledgeable, professional, responsive, and extremely informative. The material was delivered and professionally installed within two weeks of ordering, right in time for the Holiday. Highly recommended.
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Source:Google
Emanuel Elizeu
Date: 2019-10-19 01:00:32
If you want a really nice countertop go see Carlos. He was very helpful for us with the selection and design of our Kitchen and Bathrooms.The installation was done professionally. Great quality & superb craftsmanship. I would highly recommend him to anyone.
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Source:Google
Danielle Moore
Date: 2024-06-24 18:02:35
Had an amazing experience getting my granite countertops even had a hiccup on my part and they were there to help me. Definitely would recommend they were thorough courteous and fair priced compared to all the others.
Read more
Source:Google
Drake Dean
Date: 2024-01-25 23:48:46
I would recommend 3D countertops to anyone. Not only are the counters beautiful but their customer service is excellent. They are very quick to respond and their technicians are kind and clean up after themselves when the job is done.
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Source:Google
L
Date: 2023-12-31 17:42:50
Our 3D Quartz countertops look amazing! Ely,Mark, and the 3D team were great to work with on the project. They handled all the details and coordination of removal and installation of the backsplash as well as our countertops. Would us 3D again without hesitation!
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Source:Google
Brian Drumm
Date: 2024-02-12 19:54:31
Very frustrating experience with 3D Countertops and their subcontractors. We had new quartz countertops installed and paid 3D $450 for “plumbing services” to hook back up our plumbing with our new sink and counters. The plumbing they did has the disposal lower than the outlet pipe, which isn’t up to code and will cause water to travel “uphill”, which will result in standing water in the disposal. I’m now having to pay my own plumber to come out and fix this sloppy work. Their plumber stood by this work (I urge you to send this picture to your own plumber and ask if this is good work). I tried for days to get a solution with 3D. They keep telling me they will call me but still wont. Will not be doing business with them again.
Edit: They are standing by this work. You can judge for yourself.
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Source:Google
Nick Ryan
Date: 2024-11-20 14:49:16
Beautiful countertop at a reasonable price. Carlos is a craftsman, excellent fit and finish. Great people to work with.
Just had my 2nd kitchen bath countertops done. Excellent quality and workmanship, fantastic service. Highly recommend.
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Source:Google
Dustin Muyres
Date: 2023-10-25 17:10:01
The team at 3D Countertops went above and beyond to deliver everything we wanted with our counters. I stopped in their shop expecting to look around at multiple places, but after talking with their team, we purchased on the spot. Their prices were competitive, but what sold us was the quality of their work. We got a waterfall edge and the craftsmanship is perfect. They matched the veining and the seam isn't visible. Very happy we went with 3D Countertops. I highly recommend them.
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Source:Google
Mayra
Date: 2024-03-21 16:23:23
Paulo, Magdiel, and Lenner, worked hard on our quartz countertops to make them look perfect! They were professional and so efficient. We are very happy with our new kitchen! Thank you!
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Source:
FAQ About 3D Countertops — Based on Independent Research
What materials can I order a countertop from 3D Countertops?
During our independent research, we found that 3D Countertops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by 3D Countertops’s clients in Jacksonville, FL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does 3D Countertops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, 3D Countertops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does 3D Countertops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by 3D Countertops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does 3D Countertops most often implement in Jacksonville, FL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that 3D Countertops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of 3D Countertops?
The company’s office is located at 11323 Business Park Blvd, Jacksonville, FL 32256, but its work is not limited to just the city of Jacksonville, FL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does 3D Countertops work with?
Like many participants in our rating, 3D Countertops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, 3D Countertops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does 3D Countertops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether 3D Countertops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does 3D Countertops offer any discounts on countertop fabrication in Jacksonville, FL?
According to our research, 3D Countertops does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, 3D Countertops may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of 3D Countertops in Jacksonville, FL?
According to the assessment of our independent rating, 3D Countertops in Jacksonville, FL falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5855$ at a rate of $70.2$ per sq. ft., and the cost using Carrara Morro quartz was $5245$ at a rate of $62.89$ per sq. ft. These prices turned out to be among the lowest of all companies in Jacksonville, FL, which allowed us to categorize 3D Countertops as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from 3D Countertops?
Yes, according to our research, 3D Countertops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at 3D Countertops?
According to the results of our independent research, 3D Countertops in Jacksonville, FL offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take 3D Countertops to prepare a quote for countertop fabrication and installation?
According to our research, 3D Countertops in Jacksonville, FL prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does 3D Countertops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, 3D Countertops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does 3D Countertops provide for its work?
According to our information and industry practice, 3D Countertops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact 3D Countertops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on 3D Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
3D Countertops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let 3D Countertops know that you found them through the National Ranking Countertops Contractors!