Wholesale Granite Direct
since 2004
Examples of works performed by Wholesale Granite Direct
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About Wholesale Granite Direct — Ranked №2 Countertop Fabricator and Installer in Grand Prairie, TX
total score
Exact value: 78.538571 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Wholesale Granite Direct, founded in 2004, ranked number 2 in Grand Prairie, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Wholesale Granite Direct among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Wholesale Granite Direct: Total Score & Key Ratings
The Total Score of 78.54 out of 100 achieved by Wholesale Granite Direct in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Wholesale Granite Direct has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.47 out of 5.
You can read detailed information and evaluations from our independent research of Wholesale Granite Direct’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Wholesale Granite Direct directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Wholesale Granite Direct
Wholesale Granite Direct is a large-scale enterprise. The firm was founded over 20 years ago. Nowadays, it is a recognizable brand engaged in stone countertop manufacturing. The company supplies high-quality slabs and stores them in a warehouse. Customers can visit it and choose an appropriate product themselves. Employees are skilled in slab processing and guarantee countertop integrity. The enterprise provides accompanying services as well; workers replace countertops and take measurements to create well-fitting templates. Clients consult on all issues and get estimates when contacting managers.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 98
YELP
reviews: 11
reviews: 17
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Wholesale Granite Direct
Small business
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Repair services
Service guarantee
Checks
Credit cards
Debit cards
Accepts Credit Cards
Assembly service
In store shopping
In store pickup
Countertop Installation
Countertop store
Bathroom remodeler
Flooring contractor
Flooring store
Granite supplier
Kitchen remodeler
Carpet store
Countertop contractor
Reviews about Wholesale Granite Direct
All (28)
Google (9)
Facebook (7)
Yelp (12)
toysyouhad
Date: 2019-05-31 20:19:47
We love Wholesale Granite Direct and have used them multiple times now. Our first experience was in our kitchen where they replaced our dated counter tops and back splash but this review is based on our master bathroom remodel. I could let the photos speak for themselves but...wow. Hope was our amazing salesperson though she was far more than that as she coordinated everything and did an amazing job helping us pick out great options for our old brown bathroom. We decided to not use a subcontractor and instead managed the project ourselves, primarily because our subcontractor wanted to use their own person for tiling. Good move on our part. We saved a ton of money and got the amazing tile, floor and counter work (with sinks) you see here. Wholesale Granite installed the floor, all quartz you see and all tile you see in the photos including the shower and window ledge. This is not a paid ad nor was I compensated in any way. Use this company - you will be impressed and happy you did so while saving serious money on costs and finishing exactly on time.
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Carolyn Smith
Date: 2023-10-30 18:15:12
Each time we were at Hilton’s we impressed with all the products available to view & select from. The staff was courteous and available to help with our needs & even stayed late if necessary. The staff who made visits to our home were always on time and completed their chores in a timely manner.
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Pat Carter
Date: 2024-02-08 15:42:50
I love this place and I was so happy that I found it! I started out having them do new counters and backsplash is in my kitchen. They did such an excellent job that I had them redo all four of my bathrooms next. Everything came out beautiful and very elegant! I was especially pleased with the support that my designer Bailee Harvey gave me. Let me make my own choices but guided me to beautiful examples of my taste. For one of the bathrooms I looked and looked for the right tile and then Bailey came across it and it was absolutely perfect. I also liked the way the rest of the team supported me and Bailee. If Bailee was out then Lauren and Sammy were there to help me and they were wonderful. Simon and the work Crews were also extremely courteous. They tried really hard to do an excellent job and succeeded. My home is now absolutely lovely thanks to this company
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muhanna Jones
Date: 2019-06-01 00:20:58
The customer service at Wholesale Granite is Excellent. Hope was very helpful and enlightening from the beginning to the end. My husband and I had the granite countertops and backsplash installed.Our kitchen look Amazing!!Thanks Wholesale Granite!!
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Jennifer Robinowich
Date: 2021-10-19 14:28:10
Sami was so very helpful in the process of getting our kitchen remodeled. We cannot thank her enough and the quality of the work is fantastic.
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Tonnya Mucha
Date: 2023-11-12 22:22:22
Everything was top notch!! It all went so smoothly and your staff was so professional and took their time to make sure everything was done to perfection!! Thank you Lauren Kempa for your patience in our long time decision on our selection. We’re so happy and love our counter tops!! You’re a gem!!
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Wendy Wilson-Poth
Date: 2022-03-08 20:19:30
I’ve worked with Kateri and Sami on different houses now and they, the installers, and fabricators are amazing! I will always go to them in the future and refer my friends and family.
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Manuel Reyes
Date: 2024-01-19 21:55:23
Hiltons if by far the best company to handle your kitchen and bathroom counter tops. I have used them for numerous projects and they are by far the most organized and punctual company in the DFW. I have dealt with numerous granite companies and when i tell you they are on top of their game there is no other better in the business than them. From the owner to one of the best sales rep (Lauren K) are the gold standard in the industry. I have numerous customers compliment Lauren on her eye for design and color matching. Thank you very much for your assistance on my projects, and making my customers feel important!!
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Mike Young
Date: 2019-07-11 03:52:46
I actually cold called this company off of Google among others and got lucky. The man that I talked to turned out to be the owner and I could tell he was very knowledgeable about my project needs in just talking with him. When I came in to the store I was greeted by friendly staff and was referred to Kateri (the other owner) who took care of every aspect about my project. I have done granite projects before and they exceeded my expectations in both pricing and quality of craftsmanship by far. They will be doing my future projects and I have already referred one friend who asked if I knew a good granite person. Now you do too!
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Bethany Hoover
Always doing excellent business! Would not take it anywhere else! Highly recommend! Professional all the way around! Thank you for taking such great care of my family and I!
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Debbie Berry
Not a good experience. According to my salesperson, Workers were misinformed and not told they needed to remove the backsplash. They had already begun to install the countertop before i called it to their attention. They had no tools to remove the backsplash and asked to borrow a hammer and literally tore up the walls including spaces above the area where the new backsplash was installed. Unfortunately, this was an additional cost for me as I had to call in another contractor to repair the wall. The entire experience was one large dust fest. They did nothing to control the dust, unprepared, just walked in to work without tools. A friend had to count out the remainder of the countertop because they didn’t have proper tools to do it. They could not communicate with me to answer my questions or address my concerns. After complaining to my salesperson, their workers made two additional trips; one to correct errors to the backsplash and a second to re-cut the countertop which was cut too wide and did not allow my stove to fit in place. The grout in my backsplash has crooked lines. They took no quality in their work. I would not recommend this company.
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Denise Duval Ludwig
Kateri worked with our designer and helped us choose the perfect quartz and subway tile for our kitchen. From our first meeting to the final installation we knew we were in expert hands. I love dealing with family owned companies and highly recommend Hiltons!
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Cheree Eller
Alexa is great to work with. Their team did a beautiful job on our granite countertops and backsplash.
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Pamela Bush Murray
We only call Hilton’s for our home needs.
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Chris Garrett
They did an awesome job on our counter tops! We will definitely be recommending them in the future
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Angelica Graham
Awesome customer service! This place had the match to our already existing granite. Thank you to Hope and Jennifer for being so helpful and kind throughout this process.
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Pat C.
Date: 2024-02-09 15:46:37
These folks are wonderful! I so enjoyed working with them. Thedesigners are so supportive and helpful. They guide you towards beautiful choices but they never push you into anything so you always feel like it's your home done your way. I worked with Bailee Harvey and she was excellent. I also enjoyed input from the entire design team. They work together very comfortably which made my experience very comfortable. Simon and the crew who did the installations were super courteous. They did excellent and careful work. If there was a problem they came back and fixed it. They took a lot of pride in their craftsmanship. Their work was beautiful. I was so happy with the kitchen counters they put in that I had them come back and do all four of my bathrooms. Now my house looks really lovely. It has a relaxing elegant feel that I was looking for. I am incredibly happy. I am very grateful to this company for the terrific work they did in my home
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Terry C.
Date: 2024-01-17 23:51:57
This is a great company to do business with from start to finish. Our sales professional (Bailie) took the time to show us material and samples until we found what we wanted. She explained the differences between Granite and Quartz and the properties of each and helped us pick out the right basin to make it all match. The installation team was equally as skilled. They removed the old counter and installed the new one in a few hours. We will definitely use them again for all of our counter top and flooring needs.
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John D.
Date: 2020-05-20 00:21:32
We stopped by here today, we were actually looking for a different granite store but we are thankful we walked in here. This is a family business and the owners are friendly and personable it was a great experience! We ended up purchasing new counters that will be installed in 2 week! Thank you for a carefree shopping experience
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A N.
Date: 2016-04-21 23:16:18
Pros: The granite countertops look great - Almost worth the high price paid Great sales and customer service, 3 out of the 4 guys who did the fabrication installation were very professional, courteous and skilled -Kurt, Israel and 3rd person with beard whose name I did not get... Great job done The cooktop was left unconnected and the breaker switch broken- promptly fixed after calling jewels Punctual: work was started on the time agreed upon Cons: Three of the edges did not look good/finished because of the original metal edging in the wall in 2 of 3 edges - hence making the said 3 edges look unfinished and not per expectation as discussed- *The Owner Chris personally came over to look at it and promised to have them fixed asap at his expense and committed to refunding $171 to compensate for some of the labor cost incurred with plumbing for the faucet installation and reconnecting sink to supply and drainage I really appreciate Chris for taking the time and effort to ensure our satisfaction and certainly hope to do business with him again soon when we decide to refloor our kitchen etc.
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Charles M.
Date: 2014-11-25 16:03:35
Me and my wife went to this location close to closing and talk to Chris. He was really helpful, walked us though the design process. Was very transparent about prices (which where the very reasonable) and limitation with the material. One of the other places we went to told us something things where possible and then later we found out otherwise. We would have probably gone with them even if they where not the cheapest because they where honest and knowledgeable. Install went fine, the guys finished in a reasonable amount of time and have not had any issues. All and all we would recommend them.
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Terry M.
Date: 2020-06-17 14:27:10
Lauren was a pleasure to work with, and very accommodating. The installers, however, did not measure my existing faucets, so I had to purchase new faucets with a base covering that I don't like because the holes were drilled too large. I had other remodeling projects I was looking forward to using WGD for, but as of now I will not be using them again.
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Whanner ..
Date: 2015-06-08 20:07:41
Owners are nice but the installers are not the best. They put a bull nose on the side that goes up against the wall, didn't center the stove with the cabinets so we can't add a center piece in our back splash. They broke the piece behind the stove, the piece in the hall way bath is cut small so the trim hangs out past the granite. Overall a bad experience and it cost $6200.
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Yvonne L.
Date: 2022-06-27 23:21:43
They left me with an end countertop that's not even attached or level. Simon blamed me, the floors, the ceiling, the walls, the cabinet installer everyone but themselves. It was a 2 day job, day 1 countertops all level and beautiful, day 2 backsplash. The backsplash was clearly cut too short so they lifted the countertop up to meet it. I can slide my hand under the counter between the cabinet. This was over $21k and they just ran my card, didn't even check to make sure I was happy with the job. Their response is for me to call cambria. Also seams everywhere, Simon told me to use barkeepers friend to buff out, cambria said NOOOOO, never use an abrasive..... good going Simon, way to know your product lines!
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Adrianna R.
Date: 2019-06-20 00:57:47
If I could give this place zero stars, I would. As a customer, customer service and the way I am treated trumps all. The owner is unprofessional and unwilling to correct mistakes. Granite Installation was not done to industry standard. Gap left between granite and sink due to poor installation resulted in water leaking under bathroom sink and created mold under my cabinet. Called to see what help we could receive for his mistake. Unreliable was very hard to get a hold of and did not keep his word to repair what he agreed to. I never expected or asked for anything specific in this matter I was willing to accept any help this company would provide. Sent incompetent individuals to aide in fixing the issue which resulted in more damage- Removed granite with sinks still attached. Goggle could tell you that doing this will result in a broken slab. Bottom line, if the job would've been done correctly in the first place none of this would've ever happened. It was one mistake after another on Wholesale Granites ends and as their customer I am the one who has to pay 100% for their mistakes.
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Becky S.
Date: 2018-06-27 22:52:50
Very disappointing experience. First of all,the granite offered is not "wholesale". Their prices are consistent with other locally owned businesses. If it wasn't bad enough for the sales person to not show up for our first appointment to have our kitchen measured, we received multiple quotes, with various different measurements. Then we were offered to pay $75.00 to have a laser measurement done. Then the owner, who also sent over a bid that was full of errors, offered to wave the fee. They use terms like " We want to earn your business", then the owners call and have no clue how to keep a customer. I will never recommend this business.
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Will M.
Date: 2017-07-18 06:34:55
Poor customer service and even worse job of cutting and installing our granite. They cut the pieces uneven and not straight. It left gaps between granite and backsplash. They also damaged our oven pulling it out and damaged our sheet rock really bad when installing. The workers that installed granite very not friendly. Would very highly NOT recommend this company.
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Nikki W.
Date: 2014-07-15 17:21:48
Just went in here to look at quartz and get a quote. The place stunk terribly (sorry, that smell is still hurting my nostrils). The first associate that greeted me must have been new because she looked clueless. The "salespro" came out and answered the few questions I had. When I asked about instillation prices ($26.99/sq ft) she got offended when I said she was way higher than the other quotes I had received. She said she wasn't going to argue with me and knows they are 30% cheaper than competitors. No ones arguing, just stating facts lady. If it offends you then lower your prices!
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FAQ About Wholesale Granite Direct — Based on Independent Research
What materials can I order a countertop from Wholesale Granite Direct?
What types of spaces does Wholesale Granite Direct fabricate countertops for?
What shapes of kitchen countertops does Wholesale Granite Direct fabricate?
What countertop design styles does Wholesale Granite Direct most often implement in Grand Prairie, TX?
What is the service area of Wholesale Granite Direct?
What types of clients does Wholesale Granite Direct work with?
Does Wholesale Granite Direct have its own countertop fabrication facility?
Does Wholesale Granite Direct offer any discounts on countertop fabrication in Grand Prairie, TX?
What is the price category of Wholesale Granite Direct in Grand Prairie, TX?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Wholesale Granite Direct?
What is the fabrication and installation timeline for a countertop at Wholesale Granite Direct?
How long does it take Wholesale Granite Direct to prepare a quote for countertop fabrication and installation?
Does Wholesale Granite Direct offer cutouts for sinks, cooktops, or other elements?
What guarantees does Wholesale Granite Direct provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Wholesale Granite Direct. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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2800 W Division St, Arlington, TX 76012