Washington Marble Works

Source: Google

Chris Gallagher

Date: 2021-09-14 00:28:06

Everyone at the office was very friendly and helpful. We wanted quartz countertops and got exactly what we needed. They were communicative and responsive throughout the whole process. Very quick turn around time to installation. Installation team was professional, fans quick. The final product is exactly what we wanted and we couldn’t be happier. We definitely will be recommending Washington Marble Works to people.

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Source: Google

Sam Scherer

Date: 2015-12-12 05:18:17

Don't even get me started...because I won't shut up about how much I *loved* working with this company. Brittany is a gem. A dependable, responsive, helpful and trustworthy contact. Their prices are competitive and the showroom is easy to navigate and friendly. I felt confident every step of the way. And it didn't stop there. Every single person, from the demolition man (Greg), to the granite specialist (Brian) to the installation team to the tile man (Lenny) were professional as well as experts in their field. My kitchen has been transformed and I am overjoyed with this surprisingly easy construction experience!

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Source: Google

Jean Rohr

Date: 2014-06-14 22:22:28

I have had the exact opposite experience with Washington Marble to the previous reviews. I had them install my granite kitchen countertops several years ago. From the very beginning I questioned the seams they put in the granite at the kitchen sink. I had never had granite installed before, so I assumed this was the way it had to be done on a large counter. There are two seams at the sink, so therefore there is a piece about a foot long and 4 inches wide. The seams are very prominent and I have been told subsequently from another installer that the wrong equipment was used to cut the seams and he was sure the whole reason it was done this way was to cover up a mistake. I called Washington Marble to have them come look at it and see what could be done. The person that answered the phone said I would have to talk to "John". He never called me back. I tried again maybe a year later and still no one called me. I tried a third time a couple of months ago and still no one called. It has been my experience they DO NOT stand behind their work nor do they care at all about customer service. I called again a week or so ago to tell them I would have to move on and have someone else install a new countertop. This will cost me a minimum of $3500 and will probably have to do the entire kitchen again for at least $10,000. Still "John" couldn't find time in his day to call me. I really don't understand it. I certainly would NOT recommend this company to anyone.

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Source: Google

Janene F

Date: 2014-07-10 21:52:06

They are only getting a 2 star because the final installation was fine. Otherwise, I would be giving them a 1 star based upon follow through, customer service, and quality of performance. This place was a joke! I have dealt with many contractors over the years and I have never worked with a company as dysfunctional and unorganized as this. If you don't mind waiting nearly 3 MONTHS to get a shower project completed then go with these guys. Otherwise, I would recommend you look elsewhere for people who actually follow up and keep on a schedule to get your project completed. I lived for 3 months without my primary bathroom. In addition, no precaution was taken to keep dust from other areas of my home and nothing was put down to protect our carpets, so I have been living in a dust bowl as well. In addition, every time someone was sent out it was a different person that didn't know where the last person left off on the project. Because of the lack of continuity in staff there was an error in cutting the materials which caused a further delay as more product had to be ordered. Also, the original templates that were provided were lost (they were given directly to the owner) and so that created even more delay. We had anticipated getting our home on the market 3 months ago and this fiasco has delayed us tremendously. I would never use these guys again. EVER!!!

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Source: Google

Christian Anderson

Date: 2023-10-10 18:19:14

We recently chose Washington Marble Works for our bathroom vanity countertops replacement, hoping for a personalized touch and superior service compared to big box stores. Supporting a local business was important to us, even if it meant a slightly higher price for the same quality of Quartz. However, our experience with them fell short of our expectations in several significant ways. Firstly, their pricing turned out to be considerably higher than what we had seen at big box stores for identical Quartz quality. While we were willing to pay a bit more to support a local business, the price difference was more substantial than expected. The installation process was a major letdown. Initially, the installation was botched due to incorrect measurements and cuts, which necessitated a complete redo. This added almost an additional two weeks to the project's timeline, leaving our master suite incomplete for an extended period. Furthermore, the craftsmanship in cutting the vanity for the guest bathroom sink was terribly done, resulting in a less-than-ideal outcome. To avoid another botched installation, we took the initiative to cut the double vanity ourselves while we waited for them to refabricate the countertop. Another significant issue was the poor communication we experienced. We had to frequently reach out to them for updates on installation timing and progress. They mentioned that they were overbooked, which seemed to lead to a lack of attention to detail and a failure to provide exceptional service. In the end, our experience with Washington Marble Works left us feeling that they could not compete with the service and pricing offered by big box stores. We had hoped for a seamless and pleasant experience, but we were ultimately left disappointed. Unfortunately, we cannot recommend their services based on our experience. We believe there are better options available that can provide both better value and service.

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Source: Google

cathy lee

Date: 2017-03-08 04:21:18

Recommend strongly against using them. Turns out this is a family-owned company and customer service is not part of their culture. In fact, being nice is not part of their culture. Not only did they not do a good job, they did not return when they said they would (which cost me 5 days of no water), the owners blamed me for the inaccurate measurements and and called me a liar when I said I did not agree to pay for extra work. The owner threatened me when I didn't want to pay for a bad job.Totally unaccountable to customers. BTW, this company was recommended by the guys who did my cabinets (great job). The cabinet guy was there each time the Wash Marble guy came. He said it was so obvious the WM kid had no idea what to do to install the backsplash correctly, and could not understand why the owner said no one called me for 10 days because "I was not a nice person." Lot more details, of course, but this is the flavor. My attorney said it would cost more than it was worth to sue, so I paid. But beware!

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Source: Google

Gina Jackson

Date: 2021-11-05 20:29:45

After many years we were looking to update/remodel our kitchen. We connected with Washington Marble based on a Facebook promo and couldn’t be happier. Thus far, they have provided professional service, knowledge about their products, ability to want to work with us/customer budget and providing recommendations. In addition, they haven’t been very flexible with scheduling as we work around some other remodels discoveries and schedule set backs that have come up and changed the initial plan. Stacey, Yury and their team of design/ template surveyors and installers have been personable, professional and friendly. Absolute pleasure working with them. This is the first of two reviews -once the project is complete I’ll share before and after pictures .

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Source: Google

Satbir Gill

Date: 2024-07-24 17:35:58

Even though I wasn’t a customer of theirs, Mary went out of her way to help me when I was in a tough spot. I wish I would have known about them earlier before hiring out for countertops. I will be back for my next renovation. Thanks Mary!

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Source: Google

Steven Weyant

Date: 2015-01-29 06:31:42

Had a great experience with Washington Marble Works! Needed a counter top to complete a utility room with a big sink. WMW had exactly what we needed in their yard. We shopped around and found that WMW had the best price. WMW had fast and very friendly service and we are very happy with the counter top that they cut for us!

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