About W R Watson Inc — Ranked №6 Countertop Fabricator and Installer in Sugar Land, TX
49.69
total score
The main rating value calculated from more than 30 indicators.
Exact value: 49.686799 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
W R Watson Inc, founded in 1992, ranked number 6 in Sugar Land, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included W R Watson Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
W R Watson Inc: Total Score & Key Ratings
The Total Score of 49.69 out of 100 achieved by W R Watson Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — W R Watson Inc has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.26 out of 5.
You can read detailed information and evaluations from our independent research of W R Watson Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact W R Watson Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about W R Watson Inc
W R Watson Inc is a one-stop fabricator of premium-quality slabs. The name of the brand has been known on the market since 1992. This period was used to manufacture hundreds of countertops, embody private and business projects, and grow into an industry giant. Workers are well-versed in stone species and ready to consult customers on appropriate options. Custom templates are always created for each client. Countertop durability is guaranteed by a warranty. Designers assist customers at all stages. The cost of new countertops depends on the size and template complexity. You can get an estimate by contacting managers.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 20
Google
4.7
reviews: 19
YELP
1
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.258503 out of 5.
criteria: 10
Staff friendliness
3
Good
Staff friendliness
We rate the staff friendliness of W R Watson Inc as Good.
According to our mystery shopper research, the staff at W R Watson Inc demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with W R Watson Inc’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting W R Watson Inc directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of W R Watson Inc as Very Good.
The staff member from W R Watson Inc who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at W R Watson Inc may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
W R Watson Inc is a legacy company, established in 1992.
According to our research, W R Watson Inc has been in business since 1992, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting W R Watson Inc directly to confirm the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether W R Watson Inc has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether W R Watson Inc operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, W R Watson Inc remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to W R Watson Inc directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether W R Watson Inc has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether W R Watson Inc operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, W R Watson Inc remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to W R Watson Inc directly for more information.
Veterans Discount
1
None
Veterans Discount
W R Watson Inc does not offer discounts for veterans.
Based on our mystery shopper research, we found that W R Watson Inc does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting W R Watson Inc directly for confirmation.
Production time
3
Standard
Production time
We rate the production time of W R Watson Inc as Standard.
During our research, W R Watson Inc quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by W R Watson Inc during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with W R Watson Inc.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from W R Watson Inc.
Unfortunately, W R Watson Inc did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from W R Watson Inc.
Unfortunately, W R Watson Inc did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, W R Watson Inc remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting W R Watson Inc directly to clarify timelines and conditions.
Affordability
4.6
Low
Affordability
We rate the price level of W R Watson Inc as Low.
Our mystery shopper research revealed that W R Watson Inc offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $66.59 per square foot, while for Carrara Morro quartz, the price was $66.59. These prices fall into the Low category, making W R Watson Inc an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5554 for Calacatta Idilio quartz and $5554 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from W R Watson Inc.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of W R Watson Inc
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
Countertop store
Reviews about W R Watson Inc
All (10)
Google (9)
Yelp (1)
Source:Google
Dory Dale
Date: 2019-06-07 17:42:04
Pat and the team at Watson are the most helpful and knowledgeable in the business! We have worked with them on many projects at Bicycle Bungalows, and send clients there way with full confidence that they will have a wonderful experience. Check them out today!
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Source:Google
Leon Miller
Date: 2024-05-29 23:47:03
My salesman Darren was very professional and courteous in helping me throughout the entire countertop installation. Great job
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Source:Google
Kimberly Soto
Date: 2018-11-16 20:04:15
This place has been around for over 20 years. They are friendly and do a fantastic job
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Source:Google
tkir352
Date: 2024-11-22 02:37:15
Excellent experience from start to finish. Pat was very helpful and communicative. The installers worked so hard to make sure my new countertops were done correctly. They paid attention to every detail.
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Source:Google
Gurunathan Kandaswamy
Date: 2021-08-12 14:39:32
Exceptional service, good quality work and very reasonable pricing. Darren and his crew of Jose and Bairo did a wonderful job with my custom quartz install that required diligence and it turned out really good. Despite being a small custom job, From the initial consult to measurements and installation, experience was great. My go to place for sure going forward for all my stone work needs. Thank you Darren for a great experience.
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Source:Google
Jeremy Hartman
Date: 2023-09-16 14:46:53
Friendly staff, deep selection of materials, and prompt service.
Read more
Source:Google
MN
Date: 2024-05-20 14:34:04
W R Watson did my countertop in my kitchen. I Have an 8 inch crack in one of the tops. WR Watson sent out someone and then they sent out a representative from Citiquartz. Citiquartz is not warranting the product because it is an installation issue. I have 2 different countertops that do not have a sub top and supported with shims. If it was installed correctly I would have a 15 year warranty on the product. So WR Watson is saying i have to pay $2200.00 labor Plus the materials to replace the top. Because the installation is so bad I only have a1 year warranty from WR Watson.
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Source:Google
Melissa Esparza
Date: 2019-07-23 11:18:53
Counter tops are good looking. We had a few problems but they got them cleared up.
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Source:Google
Matt Yavuz
Date: 2018-04-07 17:48:45
Best service, Top quality, 26 years experience. We are very happy to work with WR WATSON. They do all kinds of works. Kitchen and bathroom countertops, bar areas, window bench tops.. you name it! Thank you Shade, Thank you Rigo.
Read more
Source:Yelp
Mike R.
Date: 2022-02-23 12:36:50
Owner is garbage. They broke 5 slabs before they brought us one that had been cut down. We paid for a certain size and they forced us to take a smaller piece. Take your money and run!!!!!!!
Read more
Source:
FAQ About W R Watson Inc — Based on Independent Research
What materials can I order a countertop from W R Watson Inc?
During our independent research, we found that W R Watson Inc offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by W R Watson Inc’s clients in Sugar Land, TX for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does W R Watson Inc fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, W R Watson Inc is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does W R Watson Inc fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by W R Watson Inc, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does W R Watson Inc most often implement in Sugar Land, TX?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that W R Watson Inc successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of W R Watson Inc?
The company’s office is located at 12902 Mula Ln, Stafford, TX 77477, but its work is not limited to just the city of Sugar Land, TX. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does W R Watson Inc work with?
Like many participants in our rating, W R Watson Inc works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, W R Watson Inc often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does W R Watson Inc have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether W R Watson Inc has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does W R Watson Inc offer any discounts on countertop fabrication in Sugar Land, TX?
According to our research, W R Watson Inc does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, W R Watson Inc may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of W R Watson Inc in Sugar Land, TX?
According to the assessment of our independent rating, W R Watson Inc in Sugar Land, TX falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5554$ at a rate of $66.59$ per sq. ft., and the cost using Carrara Morro quartz was $5554$ at a rate of $66.59$ per sq. ft. These prices turned out to be among the lowest of all companies in Sugar Land, TX, which allowed us to categorize W R Watson Inc as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from W R Watson Inc?
Yes, according to our research, W R Watson Inc offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at W R Watson Inc?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from W R Watson Inc in Sugar Land, TX. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take W R Watson Inc to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from W R Watson Inc in Sugar Land, TX. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does W R Watson Inc offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, W R Watson Inc performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does W R Watson Inc provide for its work?
According to our information and industry practice, W R Watson Inc, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact W R Watson Inc in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on W R Watson Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
W R Watson Inc is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let W R Watson Inc know that you found them through the National Ranking Countertops Contractors!