Visalia Ceramic Tile, Inc.
since 1985
Examples of works performed by Visalia Ceramic Tile, Inc.
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About Visalia Ceramic Tile, Inc. — Ranked №3 Countertop Fabricator and Installer in Visalia, CA
total score
Exact value: 62.853948 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Visalia Ceramic Tile, Inc., founded in 1985, ranked number 3 in Visalia, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Visalia Ceramic Tile, Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Visalia Ceramic Tile, Inc.: Total Score & Key Ratings
The Total Score of 62.85 out of 100 achieved by Visalia Ceramic Tile, Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Visalia Ceramic Tile, Inc. has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.35 out of 5.
You can read detailed information and evaluations from our independent research of Visalia Ceramic Tile, Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Visalia Ceramic Tile, Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Visalia Ceramic Tile, Inc.
With over 200 years of combined countertop installation experience, the company's crew delivers a superior final product that enhances commercial buildings around California. They have the largest number of certified installers of any company in the US. A bridge saw equipped with a diamond blade is used to cut stone slabs during the countertop production process. To get a smooth finish on your granite countertops, their installers will utilize a vacuum pump or seam puller to seal the seams. They will deliver and install your new countertop on the same day. They can set up any kind of stone or quartz countertop you can imagine.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 50
YELP
reviews: 15
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Visalia Ceramic Tile, Inc.
Onsite services
Debit cards
Wheelchair accessible
Accepts Credit Cards
Bike Parking
On-site services
Tile contractor
Granite supplier
Tile store
Building Supplies
Kitchen & Bath
Tiling
Reviews about Visalia Ceramic Tile, Inc.
All (24)
Google (9)
Yelp (15)
Pam Jones
Date: 2019-10-31 02:28:13
I shopped around and kept coming back to Visalia Ceramic Tile. Their selection of everything was great, and their prices were very good. As you know, picking out tile, the right grout color and the quartz is hard and a bit stressful. I was extremely impressed with the sales staff, especially working with Fernando. He was very helpful and knowledgeable about all of the different products in the store. I want to also point out, he was so patient with me, which I really appreciated. If I remodel another room, I will definitely be back.
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Christopher Yeager
Date: 2022-08-29 15:01:07
I called to get a quote on laying tile down in our master bathroom. We set up the appointment, and met with Fernando. What a professional. Being that I was at work at the time, we talked over the phone via my wife. He answered questions that we both had and after taking measurements informed us he would have a quote for us early the next week. As promised, he did. I had a snafu in the date to perform the work and had to push the original date out another week to which Fernando said was not a problem. Steve came and his assistant came out on time and finished the job that same day (Thanks Steve). Again what great professionals. The wife and I couldn't be happier with the floor. Its beautiful Thank you again to the whole Visalia Ceramic Team. You made the whole process easy and pain free. You will have my future business as well as my wife and giving your team high praise and referring the Visalia Ceramic team in maintaining professionalism and producing quality work!
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Verma OfficeManager
Date: 2021-03-11 17:34:50
We will never be using them again, we made some purchases and they refused to give us a refund on an open package. I called the Manager Marla in hopes that maybe she had some customer service skills but unfortunately she didn't care to lose customers.. BEWARE...... NO REFUNDS WILL BE ISSUED IF YOU ACCIDENTALLY OPEN THE WRONG PACKAGE.
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Luke Taylor
Date: 2024-04-03 21:12:13
Customer Service was not good at all. Employees don't conduct themselves professionally. I won't say what happened publicly, but I'll be posting on their website about two separate incidents that were negative.
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Gurpreet Singh
Date: 2024-04-19 16:24:12
Trucker review..First time came here very friendly staff and very fast unloading.if get chance to come here again i will definitely come here .if you are delivering then come from the Nicholas street back gate thanx
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Bobby Soliz
Date: 2024-05-13 14:59:49
The worst company to deal with. Do not answer calls. Carlos is the worst
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Seb Gutierrez
Date: 2022-02-18 23:05:59
Great service, friendly staff very helpfull and great professional advice. We chose our slabs today
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Tony N
Date: 2023-03-20 20:54:18
If I could give fewer stars, I would. Not only was the old lady with long gray hair, not helpful to me, she wasn't very friendly. But when another couple came in, she went straight to them while she was still "working" with me! Not a wise thing to do when someone is in the midst of a huge home renovation and materials are needed. Not only will I NEVER step foot in that store again, I'll never refer any one there either, which I've done in the past which resulted in a purchase.
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Niki Maxfield
Date: 2024-01-22 22:05:24
Visalia tile deserves a 10 star award not just a 5 for the perfectionist. I just remodeled my kitchen and was extremely happy with the outcome! They have a huge selection of counter tops & flooring! Their installers are perfectionist! This company is a joy to work with!
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Sandy M.
Date: 2024-05-04 03:56:57
I love their showroom, Clarissa who helped me with my choices, Carlos who came over multiple times to redo the estimate, and Robbie the owner is soooooo nice!
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Yolanda T.
Date: 2023-02-23 06:31:08
After searching and browsing many tile stores and showrooms. I found Visalia Tile online. I am so glad I made the hour drive. I loved their showroom. Diego provided the best customer service. He was very patient as I am a terrible decision maker. Once I picked the tile for the shower, I had a hard time deciding on the tile for the shower floor and bathroom floor. Diego ended up showing me a sample mosaic for the shower floor that was perfect! I found a couple of options for the bathroom floor that I couldn't decide between. He suggested one of them and explained why. I brought both samples home and he was right on the one he suggested. He also helped me coordinate the grout color. Diego was very helpful, patient and relieved me of being too stressed. He basically coordinated my color scheme and we love it!!!! Thank you, Diego!!!
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Karen W.
Date: 2022-01-06 19:33:14
Visalia Ceramic Tile fabricated my granite kitchen counter tops. Francisco was great. He answered all my questions and even called me when the were cutting the granite to ensure the seams were okay. I was able to go and take a look before the cut it. I went into Visalia Ceramic Tile on several occasions for backsplash material. Everyone was friendly and helpful.
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D B.
Date: 2020-01-09 16:21:51
My house was built in the 70's and was very dated when I bought it. I had Visalia Ceramic Tile out before I moved in to demo & replace my flooring throughout, and more recently had them demo my countertops and install quartz, as well as tile my master bathroom shower. They are incredibly easy to work with, the customer service is top-notch, and the finished product is better than I expected. I don't trust anyone else with my projects, they are the best! I am a very picky person and I can't recommend them highly enough. They are prompt, honest, and thorough with the cleanup. The whole process is always seamless, and all the employees are great! They've got a beautiful showroom with a huge selection of flooring and countertops....from every angle, they're truly exceptional. Thank you!
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Dina C.
Date: 2019-08-19 19:01:40
Great company! Very easy to do business with. Bryce Martinho was knowledgeable and answered all of my questions. All of the employees that worked on my kitchen were very polite and got the job done in a timely manner. I would highly recommend!
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Erik H.
Date: 2018-12-11 01:30:14
Love VCT! Great work and excellent customer service! Had them completely redo 2 bathrooms at our cabin and couldn't be happier. There estimator Bryce was able to complete everything on one visit. 10/10 would recommend for any tile or granite work!
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Deborah R.
Date: 2018-09-17 03:55:09
American Ceramic Tile just completed our kitchen renovation. Great job, from our first visit to their extensive show room, to the last tile in place. Every employee was professional, knowledgeable, and friendly. We never felt pressured or rushed. They arrived on time, completed the job on time and within budget. Our kitchen is beautiful! I recommend them highly! Thank you American Ceramic Tile for the great job and professional service. D. Robinson Visalia, CA
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Luis A.
Date: 2017-03-17 19:14:28
I was very impressed with the showroom manager Marla. A friendly true professional and an asset to the company. I will certainly recommend family and friends to this company.
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Cha V.
Date: 2016-04-13 00:50:58
I was looking for some replacement tile and they have the color that I needed . it was already after 4 which they close at 5 and I was coming from lemoore but they were able to get me what I needed. Best customer service ever
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Henry B.
Date: 2024-04-10 22:46:12
Went in to buy tile, mortar, and grout for my bedrooms. Staff was very nice and helped with choosing our tiles.
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De D.
Date: 2017-04-21 18:34:10
The only reason I didn't give them five stars is that we haven't decided whether to use them or not because we haven't finished getting estimates. When we walked into their spacious showroom, we were greeted promptly and courteously by Fernando. He gave us time to look a little, and then listened carefully to our needs. He instantly visualized our needs, and sketched out our ideas. He demonstrated a strong sense of balancing aesthetics while adhering to a budget. He helped us think through a couple of plans and gave us lots of options. If there were more employees like Fernando out there, we would have finished our project already!
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Lannie N.
Date: 2020-12-14 20:58:35
I love the quartz counters we got installed. However I only gave them 3 stars is because they broke my dish washer's mounting as well as scratched the top of it. There was also a lot of miscommunication when installation was. We went without a kitchen sink for 3 weeks.
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Travis H.
Date: 2020-12-23 18:39:44
I was not happy with the service received. Thebyoung lady who helped me was very harsh and came across as rude. She didnt explain the difference of what i was ordering and what i had...she kept saying the die cast was diferent, so then dont tell me the tile is the same, or explain what will be different. It just wasnt a great experience.
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Jane B.
Date: 2020-07-29 17:43:16
Terrible customer service. My daughters and I need tile in each of our homes. Although the showroom is impressive, had zero help from the sales clerk. The ONLY information she offered was that the tile on one wall was in stock the rest had to be ordered. She didn't even ask what we were looking for. Don't shop here if you need assistance with selection.
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Victor S.
Date: 2018-09-21 21:32:34
I went in on my lunch to see if they could drill two holes in a 6X6 tile that we had our granddaughter's footprints on. I go in and there's not a soul around, then after about two minutes, two workers walk in from the hall, stop at the front desk with me to read a paper. Didn't ask if I need help, so ask if there's anyone around, they smiled and pointed to the bell on the desk that has a sign next to it that reads "ring for service". Little did they know I rang it already. After another 3 or 4 minutes, about 5 or 6 employees walk in the front door, coming back from lunch I'm guessing, talk to the two workers standing next to me, didn't say a word to me. I ring the bell a third time, nothing. So, I left, very disappointing.
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FAQ About Visalia Ceramic Tile, Inc. — Based on Independent Research
What materials can I order a countertop from Visalia Ceramic Tile, Inc.?
What types of spaces does Visalia Ceramic Tile, Inc. fabricate countertops for?
What shapes of kitchen countertops does Visalia Ceramic Tile, Inc. fabricate?
What countertop design styles does Visalia Ceramic Tile, Inc. most often implement in Visalia, CA?
What is the service area of Visalia Ceramic Tile, Inc.?
What types of clients does Visalia Ceramic Tile, Inc. work with?
Does Visalia Ceramic Tile, Inc. have its own countertop fabrication facility?
Does Visalia Ceramic Tile, Inc. offer any discounts on countertop fabrication in Visalia, CA?
What is the price category of Visalia Ceramic Tile, Inc. in Visalia, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Visalia Ceramic Tile, Inc.?
What is the fabrication and installation timeline for a countertop at Visalia Ceramic Tile, Inc.?
How long does it take Visalia Ceramic Tile, Inc. to prepare a quote for countertop fabrication and installation?
Does Visalia Ceramic Tile, Inc. offer cutouts for sinks, cooktops, or other elements?
What guarantees does Visalia Ceramic Tile, Inc. provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Visalia Ceramic Tile, Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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917 N American St Suite 100, Visalia, CA 93291