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About VIP Stone — Ranked №2 Countertop Fabricator and Installer in Cathedral City, CA
19.16
total score
The main rating value calculated from more than 30 indicators.
Exact value: 19.164596 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
VIP Stone, founded in 1984, ranked number 2 in Cathedral City, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included VIP Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
VIP Stone: Total Score & Key Ratings
The Total Score of 19.16 out of 100 achieved by VIP Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — VIP Stone has a rating of 4.4 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.14 out of 5.
You can read detailed information and evaluations from our independent research of VIP Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact VIP Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about VIP Stone
Over the last four decades, V.I.P. Stone & Tile has established itself as a reliable source in the Coachella Valley, providing a broad array of stone and tile choices to meet the needs of both residential and commercial projects. Previously recognized as VIP Floors, the company has continuously provided top-notch products and services, solidifying its reputation as a dependable solution for all of your stone and tile requirements. The company boasts one of the Coachella Valley's most extensive collections, including an extensive selection of tiles, stone, marble, and quartz slabs. If you're searching for kitchen countertops near you their diverse inventory and experienced team cater to a spectrum of design preferences and project requirements.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.4
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 16
Google
4.6
reviews: 13
YELP
3.7
reviews: 3
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.138889 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of VIP Stone.
Unfortunately, we were unable to reach VIP Stone during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, VIP Stone remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting VIP Stone directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of VIP Stone.
Unfortunately, we were unable to reach VIP Stone during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of VIP Stone, but only indicates the absence of data. VIP Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
5
Legacy
Company Age
VIP Stone is a legacy company, established in 1984.
According to our research, VIP Stone has been in business since 1984, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting VIP Stone directly to confirm the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether VIP Stone has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether VIP Stone operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, VIP Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to VIP Stone directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether VIP Stone has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether VIP Stone operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, VIP Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to VIP Stone directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether VIP Stone offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if VIP Stone provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, VIP Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to VIP Stone directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from VIP Stone.
Unfortunately, VIP Stone did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, VIP Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting VIP Stone directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from VIP Stone.
Unfortunately, VIP Stone did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from VIP Stone.
Unfortunately, VIP Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, VIP Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting VIP Stone directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from VIP Stone.
Unfortunately, VIP Stone did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of VIP Stone, which is recognized in our rankings for other parameters. We recommend reaching out to VIP Stone directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of VIP Stone
Delivery
In-store pickup
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
NFC mobile payments
Tile store
Flooring store
Reviews about VIP Stone
All (11)
Google (8)
Yelp (3)
Source:Google
Marilyn Hazan
Date: 2024-03-04 16:15:07
Armando et al are Only the Best!!! I Highly recommend them All.
Read more
Source:Google
John Parnell
Date: 2019-05-21 20:07:21
Moved down the street. Location acquired by cannabis brand.
Read more
Source:Google
AKI Harris
Date: 2023-06-10 15:40:08
Armando And his crew done great job in my kitchen and everyone is friendly , and will use them again! Is for sure be more of 10 stars
Read more
Source:Google
JUSTIN STROUSE
Date: 2019-08-17 17:34:59
Armando made everything better
Read more
Source:Google
Michael Crosby
Date: 2022-04-05 04:19:45
Armando and his crew did a great job with our kitchen and bathroom countertops. The kitchen has a rounded peninsula which the cut and installed in one piece. No seams. Awesome job. We will use them again
Read more
Source:Google
Bruce Lahey
Date: 2017-08-28 00:15:11
Amanda rocks! (She knows where to find anything and fights for great prices from distributors.)
Read more
Source:Google
Arthur Martinez
Date: 2022-08-10 19:34:29
Amanda and Juan go above and beyond!
Read more
Source:Google
Joaquin Rosales
Date: 2022-04-21 04:42:48
Small but effective business when it comes to customers.
Read more
Source:Yelp
Cal P.
Date: 2020-03-27 21:51:02
I could not have been more pleased with the service that I received from Amanda and VIP tile. I ordered my tile prior to the coronavirus shut down and thought it was going to be delayed because the store had to close. Amanda kept in contact with me from here home, and communicated with her distributor the whole time keeping me in the loop. They received the tile on time and open the store for me to come pick it up.
Again, I could not have been more thrilled with the service that I received. Thank you Amanda!!
Read more
Source:Yelp
Karen S.
Date: 2019-01-09 05:10:26
This is the most wonderful tile store! They were incredibly helpful and have very competitive pricing. I searched the area and found the best price here for my tile.
Amanda was very sweet and helpful, as well. I'll be back when it's time to do my kitchen and bathrooms. Just tell them what you're looking for, and they'll get it!
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Source:Yelp
John V.
Date: 2019-11-23 16:52:12
VIP delivered quartz countertops which had significant flaws in the surface. Took 6 months to finally replace, and the replacement piece also had flaws, albeit not as significant. Workmanship on replacement piece left a significant gap between wall and countertop. While very nice people, based on my experience I would not use them again.
Read more
Source:
FAQ About VIP Stone — Based on Independent Research
What materials can I order a countertop from VIP Stone?
During our independent research, we found that VIP Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by VIP Stone’s clients in Cathedral City, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does VIP Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, VIP Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does VIP Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by VIP Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does VIP Stone most often implement in Cathedral City, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that VIP Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of VIP Stone?
The company’s office is located at , but its work is not limited to just the city of Cathedral City, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does VIP Stone work with?
Like many participants in our rating, VIP Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, VIP Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does VIP Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether VIP Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does VIP Stone offer any discounts on countertop fabrication in Cathedral City, CA?
Unfortunately, during our independent research, we were unable to reach representatives of VIP Stone to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of VIP Stone in Cathedral City, CA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from VIP Stone. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from VIP Stone?
Yes, according to our research, VIP Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at VIP Stone?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from VIP Stone in Cathedral City, CA. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take VIP Stone to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from VIP Stone in Cathedral City, CA. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does VIP Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, VIP Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does VIP Stone provide for its work?
According to our information and industry practice, VIP Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact VIP Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on VIP Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
VIP Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let VIP Stone know that you found them through the National Ranking Countertops Contractors!