Urban Stone

We rate the staff friendliness of Urban Stone as Excellent. Our mystery shopper research revealed that the staff at Urban Stone provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Urban Stone’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Urban Stone directly to better understand their approach to customer service.

We rate the staff expertise of Urban Stone as Good. The staff member from Urban Stone who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Urban Stone may vary. We recommend contacting the company directly for more comprehensive information.

We were unable to determine the age of Urban Stone. Unfortunately, as part of our mystery shopper research, we were unable to determine when Urban Stone was established. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Urban Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Urban Stone directly for more accurate information.

We note that Urban Stone has a dedicated office. Our research revealed that Urban Stone operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Urban Stone directly to confirm the latest details.

We note that Urban Stone has its own production facility. Our research revealed that Urban Stone operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Urban Stone directly to confirm the accuracy of this data.

Urban Stone does not offer discounts for veterans. Based on our mystery shopper research, we found that Urban Stone does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Urban Stone directly for confirmation.

We rate the production time of Urban Stone as Very Fast. Our mystery shopper research revealed that Urban Stone quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Urban Stone is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Urban Stone during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Urban Stone.

We rate the deposit level of Urban Stone as Standard. Urban Stone requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Urban Stone may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Urban Stone.

We did not receive quote preparation data from Urban Stone. Unfortunately, Urban Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Urban Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Urban Stone directly to clarify timelines and conditions.

We did not receive pricing information from Urban Stone. Unfortunately, Urban Stone did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Urban Stone, which is recognized in our rankings for other parameters. We recommend reaching out to Urban Stone directly to obtain pricing details and further information.