Now on our site — Yelp reviews directly in contractor profiles!
We’ve added real Yelp user reviews for over 1,400 companies. Finding the right contractor just got even easier.
About Urban Stone — Ranked №3 Countertop Fabricator and Installer in Menifee, CA
64.56
total score
The main rating value calculated from more than 30 indicators.
Exact value: 64.564826 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Urban Stone ranked number 3 in Menifee, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Urban Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Urban Stone: Total Score & Key Ratings
The Total Score of 64.56 out of 100 achieved by Urban Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Urban Stone has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.57 out of 5.
You can read detailed information and evaluations from our independent research of Urban Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Urban Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Urban Stone
If you want the best results from your next countertop project, you should hire a countertop fabricator that has expertise. From the first step to the finished countertop, the company's team is there to help. The designs, cuts, deliveries, and installations will all be completed by their in-house staff. They provide countertop services to the counties of San Diego, Riverside, and Orange. In any countertop task, they uphold the excellent standards of an American firm while maintaining the heart of a family-owned business. Their primary focus is on commercial building, and the vast majority of current projects are multifamily complexes. But, they do accept residential countertop contracts.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.6
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
5
reviews: 1
YELP
4.6
reviews: 10
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.573866 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Urban Stone as Excellent.
Our mystery shopper research revealed that the staff at Urban Stone provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Urban Stone’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Urban Stone directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Urban Stone as Good.
The staff member from Urban Stone who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Urban Stone may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
0
No Data
Company Age
We were unable to determine the age of Urban Stone.
Unfortunately, as part of our mystery shopper research, we were unable to determine when Urban Stone was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Urban Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Urban Stone directly for more accurate information.
Own Office
5
Has Office
Own Office
We note that Urban Stone has a dedicated office.
Our research revealed that Urban Stone operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Urban Stone directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Urban Stone has its own production facility.
Our research revealed that Urban Stone operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Urban Stone directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Urban Stone does not offer discounts for veterans.
Based on our mystery shopper research, we found that Urban Stone does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Urban Stone directly for confirmation.
Production time
4.7
Very Fast
Production time
We rate the production time of Urban Stone as Very Fast.
Our mystery shopper research revealed that Urban Stone quoted a project completion time of 10 days. This is the fastest possible time, placing them in the Very Fast category. Urban Stone is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Urban Stone during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Urban Stone.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Urban Stone as Standard.
Urban Stone requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Urban Stone may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Urban Stone.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Urban Stone.
Unfortunately, Urban Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Urban Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Urban Stone directly to clarify timelines and conditions.
Affordability
4.6
Low
Affordability
We rate the price level of Urban Stone as Low.
Our mystery shopper research revealed that Urban Stone offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $71.68 per square foot, while for Carrara Morro quartz, the price was $73.63. These prices fall into the Low category, making Urban Stone an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5978 for Calacatta Idilio quartz and $6141 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Urban Stone.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Urban Stone
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Accepts Credit Cards
Offers Military Discount
Open to All
On-site services
Countertop Installation
Contractor
Countertop contractor
Marble contractor
Stone cutter
Reviews about Urban Stone
All (11)
Google (1)
Yelp (10)
Source:Google
Laura S
Date: 2021-07-24 01:29:29
The quality of the work at Urban Stone is second to none. We picked out a beautiful slab in their slab yard and had them fabricate a floating sink as well as a bar counter top and backsplash from the slab. From the technology they use to fabricate & share designs to the years of experience & trust we had in the team to the installation - they stand above the rest. Eric, the business owner, is very talented and Jesus & James did an excellent job with installation. We also appreciated the customer service from Talia and Kelsey. Their marketing team, led by Grace, is super talented. I would highly recommend them: precision, service, quality, and reasonable pricing.
Read more
Source:Yelp
Ryan H.
Date: 2024-10-06 01:13:02
Katie at Urban Stone did a fantastic job for us. We redesigned, changed our minds on product and basically threw every curve ball possible at her. she and her team handled it all, worked with us and setup the install around our travel schedule. Communicated with us all the way thru (even though we we out of the country), followed thru and even installed the sink. wish there were more stars to give.
Read more
Source:Yelp
Michael B.
Date: 2022-05-19 15:52:30
We used urban stone for our kitchen renovation. The urban team from start to finish was easy to work with. On every step of the project from material selection to the final installation they were extremely honest, helpful, professional, clean, and early to all appointments. I will use them for any other renovation projects and recommend they to anyone that has a solid surface need.
Thank you Urban stone team.
Read more
Source:Yelp
Stephanie M.
Date: 2022-01-22 16:15:03
Urban Stone was amazing to work with -- from the initial phone calls to get information all the way to install. I tend to have seemingly endless questions and the front office handled all of them so well.
This was a partial DIY project and I appreciated Eric giving me his honest opinion, a lot of contractors would have just told you what you wanted to hear and I really value when I can trust someone...no BS.
The stone supplier also highly recommended them, which was huge!
The install went very well, they were professional and did a great job. I have already referred two people to Urban Stone! Thanks everyone, we LOVE our counters!
Read more
Source:Yelp
John B.
Date: 2021-07-24 19:01:49
I had to write a review after my experience with Urban Stone. Eric and his team were so professional and his expertise dealing with stone and home design was impressive - clearly years of experience in the business and it showed! Our project came out beautiful and exactly as we had envisioned. Thanks so much to our installers - Jesus and James as well. Highly recommend this company for any stone projects you may be considering.
Read more
Source:Yelp
Laura S.
Date: 2021-07-24 01:29:09
The quality of the work at Urban Stone is second to none. We picked out a beautiful slab in their slab yard and had them fabricate a floating sink as well as a bar counter top and backsplash from the slab. From the technology they use to fabricate & share designs to the years of experience & trust we had in the team to the installation - they stand above the rest. Eric, the business owner, is very talented and Jesus & James did an excellent job with installation. We also appreciated the customer service from Talia and Kelsey. Their marketing team, led by Grace, is super talented. I would highly recommend them: precision, service, quality, and reasonable pricing.
Read more
Source:Yelp
Juan S.
Date: 2021-07-20 13:38:35
Had and amazing experience with this project. The entire process was simplified and customized to our specific needs. Definitely a red-carpet feel from the entire team. Urban will be our go-to for our next countertop project!
Read more
Source:Yelp
Amy S.
Date: 2021-02-16 18:04:11
Urban Stone was the BEST for the countertop portion of my home remodel. Their whole team was super helpful and their customer service exceeded all expectations. Their recommended product is great quality and and beautiful! We would highly recommend Urban Stone for any countertop project you are considering.
Read more
Source:Yelp
KristinandJoseph D.
Date: 2021-01-22 19:49:05
We have used Urban Stone for all of our countertops on multiple projects.
The quality and customer service was excellent. Eric the gentleman who installed our kitchen was amazing and so kind.
Read more
Source:Yelp
J B.
Date: 2018-02-14 20:46:35
After a search of several contractors we decided on Urban Stone and am glad we did. Wonderful company to work with. Their customer service and communication throughout the project was awesome. Can't recommend them highly enough!
Read more
Source:Yelp
Jemeleth K.
Date: 2021-11-30 04:26:55
I would not recommend this business at all. For starters, dealing with the staff became embarrassing because the gal helping us could barely remember what we discussed or just didn't care enough to follow the instructions I laid out for her (I drove there and chatted with her pretty extensively) and frankly this same girl couldn't research or find tiles based on the specs. The entire team felt disjointed - they constantly referred us to Eric, who takes measurements at the home etc but he would then defer us back to the front admin gals and this process would repeat over a couple of months. At the end of the project, after waiting for the material, for designs and for an installation date - the guys install two very large porcelain slabs that are not book-matched (designs showed they were). The book-matching was essentially what we asked for from the beginning. Per Eric, They couldn't guarantee their designs apparently and we were stuck with them in the walls... they offered us a discount but ultimately we weren't happy with the final outcome and walked away from them entirely. I'm not exaggerating when I say, this business definitely tested my patience and I can not and will not encourage anyone else to work with these guys especially for a high-end home. What a terrible experience!
Read more
Source:
FAQ About Urban Stone — Based on Independent Research
What materials can I order a countertop from Urban Stone?
During our independent research, we found that Urban Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Urban Stone’s clients in Menifee, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Urban Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Urban Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Urban Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Urban Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Urban Stone most often implement in Menifee, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Urban Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Urban Stone?
The company’s office is located at 411 Industrial Way, Fallbrook, CA 92028, but its work is not limited to just the city of Menifee, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Urban Stone work with?
Like many participants in our rating, Urban Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Urban Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Urban Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Urban Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Urban Stone offer any discounts on countertop fabrication in Menifee, CA?
According to our research, Urban Stone does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Urban Stone may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Urban Stone in Menifee, CA?
According to the assessment of our independent rating, Urban Stone in Menifee, CA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5978$ at a rate of $71.68$ per sq. ft., and the cost using Carrara Morro quartz was $6141$ at a rate of $73.63$ per sq. ft. These prices turned out to be among the lowest of all companies in Menifee, CA, which allowed us to categorize Urban Stone as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Urban Stone?
Yes, according to our research, Urban Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Urban Stone?
According to our independent research, Urban Stone in Menifee, CA offered one of the fastest fabrication and installation timelines for a stone countertop — just 10 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 10 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Urban Stone to prepare a quote for countertop fabrication and installation?
According to our research, Urban Stone in Menifee, CA prepared a project estimate within 10 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Urban Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Urban Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Urban Stone provide for its work?
According to our information and industry practice, Urban Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Urban Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Urban Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Urban Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Urban Stone know that you found them through the National Ranking Countertops Contractors!