Upstate Granite Solutions
since 2014
Examples of works performed by Upstate Granite Solutions
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About Upstate Granite Solutions - Ranked No. 3 Countertop Fabricator and Installer in Greenville, SC (2026)
total score
Exact value: 62.166575 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Upstate Granite Solutions, founded in 2014, ranked number 3 in the 2026 Countertops Contractors ranking for Greenville, SC.
We included Upstate Granite Solutions among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Upstate Granite Solutions: Total Score & Key Ratings
The Total Score of 62.17 out of 100 achieved by Upstate Granite Solutions in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Upstate Granite Solutions has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.06 out of 5.
You can read detailed information and evaluations from our independent research of Upstate Granite Solutions’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Upstate Granite Solutions directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
For the November 2026 ranking update, we refreshed public review data and recalculated the scores. We retained the earlier Mystery Shopper findings; those checks were not repeated for this update. The ranking year is not the date of every observation on this page.
General information about Upstate Granite Solutions
This local company has been known in the local market for more than 7 years and has received a lot of positive feedback from numerous customers. Upstate Granite Solutions specializes in fabricating and installing natural stone countertops in Greenville. More than 900 stone slabs made of granite, marble, quartz and quartzite are demonstrated in the company’s showroom. More than a thousand options can be ordered by catalog. The company's designers help each client to select the most attractive, cost-effective and ergonomic solution for any room in the house or for commercial purposes.Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 514
YELP
reviews: 13
reviews: 44
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Upstate Granite Solutions
Identifies as veteran-owned
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Dogs Allowed
Veteran-owned
Offers Military Discount
Open to All
In store shopping
Countertop Installation
Kitchen & Bath
Countertop store
Bathroom remodeler
Granite supplier
Kitchen remodeler
Marble supplier
Stone supplier
Tile contractor
Reviews about Upstate Granite Solutions
All (28)
Google (10)
Facebook (8)
Yelp (10)
Karen Donnalley
Date: 2026-10-29 19:26:23
From start to finish, this was a very positive experience for us! The selection process, the quoting process, and the installation process could not have gone smoother! Professional, thorough and and definitely customer centric!
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Ava Harrison
Date: 2026-10-28 13:37:37
Absolutely, TERRIBLE customer service! I would not recommend at all! Staff arguing with us over an installation issue with absolutely zero respect and ZERO customer service! I have NEVER been treated this way by a company. As a small business owner, I am appalled!
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darrell cook
Date: 2026-10-28 01:14:32
The staff and installers were very professional, and the work was done great. I can barely see where the marble meets a connecting piece. I was told by a person at Lowes to visit Upstate Granite for price, quality materials and staff.
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Sharon Holliday
Date: 2025-01-17 14:22:12
Upstate Granite Solutions just installed granite countertops in our kitchen and we could not be happier. The whole process from working with Lee (Sales) to measurement to installation with Alex and Courtland could not have gone better. The price was fair, the countertops fit perfectly, the seams are barely noticeable and everything had been cleaned up when the job was complete. We highly recommend Upstate Granite Solutions!
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Lucille Roth
Date: 2024-11-25 23:25:56
Excellent professional service from entering the store to installers leaving our home. The kitchen was transformed from vintage formica beautiful granite. The sales team superb, the communications with scheduler timely, and the install team amazing. I give them top marks all the way!
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John Grubbs
Date: 2024-10-17 18:25:15
Our experience with Upstate Granite Solutions was very pleasant. The team showed up on time and were very professional and finished the job in short order. Extremely pleased!
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Anita Crook
Date: 2024-08-28 17:50:48
They have done awesome jobs for me. I love that they do it all…slabs, remnants, fabrication and installation. Rick Pardee was especially helpful in my last two jobs. Very professional and courteous. Would recommend them to anyone.
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Family Heuvel
Date: 2024-08-02 16:53:34
Loved the quality and service that was provided to us. We decided to style our gazebo with a beautiful slab of granite and it did not disappoint at all. From consultation to installment, the company worked with us every step of the way and ensured we are completely satisfied.
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Debbie Barton
Date: 2024-06-22 14:01:34
First of all, they have great customer service. Lee was my designer and he was great. John did my template and pointed out where I was going to have a problem. He gave me several suggestions so I could have it fixed before they were installed. Leo and Courtland did the install and knew what they were doing, they did a great job. I was very pleased.
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Brittany Keith
Date: 2024-06-09 17:31:11
Best customer service available...hands down. The treatment we received at the showroom was incredibly helpful and professional. The team was friendly & knowledgeable and not the least bit pushy. I wish this standard of customer service were everywhere. We are extactic with our quartz, marble and fixtures and will 100% go back to Upstate Granite Solutions for any future projects!
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Angela Thompson Ham
So happy with my new countertops from Upstate Granite Solutions! Rick was amazing to work with – he helped me pick out the perfect quartz and had great suggestions and ideas. The whole process was easy and right on schedule. Great communication and customer service from start to finish. Ronnie and Leo did an awesome job with the installation – super professional, and friendly. Highly recommend!
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Amy Hooper Jurende
We are very happy with our new quartz kitchen countertops. Rick was very helpful in assisting us in narrowing down the right look and color for our remodel and the installers did a wonderful job. The kitchen looks beautiful. We enjoy it every day and we know that it was a good investment in our home. We chose “Sterling light” quartz by Vadara.
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Elizabeth Cole
Terrible company to work for- no one cares about the install crews and how overworked and underpaid they are. I speak from experience.
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Tim Wilkinson
Great customer service and great people that give that great service. Upstate Granite gives back to there community like none other.
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Joyce Lewis
My licensed contractor recommended Upstate Granite and they did not disappoint. Beautiful work. They were patient, kind, and on target with their timing. I’m extremely happy.
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Carol Metzger Stephens
I had Upstate Granite Solutions install a new marble countertop in my remodeled kitchen in Oct of 2019. I was very pleased with the help selecting my new countertops and the laser technology they used to come to my house and measure for the installation. When they arrived to install my new countertops the installer said there was a crack in the countertop (before they even removed it from their truck) and they would not be installing it. To my shock the owner refused to replace the countertop that was cracked. He insisted that they would install it and repair the countertop using “standards established by the Natural Stone Institute “. The only choice the owner gave us was to install the damaged countertop or lose our deposit. I have never left a negative review for a company but every time I wipe down my countertop and see and feel the crack it upsets me so I decided to share my experience with this company. The owner absolutely refused to replace the damaged piece of the countertop. He really didn’t care that I was upset and didn’t want a cracked countertop installed. I had narrowed my decision down to 2 companies and feel I made a very bad decision to choose this company.
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Michelle Attaway Halbert
This company was so easy to work with. They communicated clearly about the process. I received quotes very quickly. They had a great selection. Our install was excellent and I can barely see the seam, it was lined up perfectly. I am so glad we chose this company!
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Deborah Maerkel
Unorganized, and missed their own deadlines, we went with someone else.
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Diane S.
Date: 2025-06-27 18:29:25
Whatever their response. Dozens of chips are not normal. You inspected because you didn't want to replace. The whole countertop had chips. You can feel them all. Finishing was poor. I have had several granite tops over the years. Yours was the worse. Had you at least giving me the one I picked it nay have been better. You chose to give me junk. I have advised all my friends looking for new countertops to avoid your company and will continue to do so. I have to look at that awful countertop. As soon as I can I will replace.
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Marna B.
Date: 2024-07-27 22:39:18
Highly recommend these guys across the board. I work in customer service and can honestly say they go above and beyond.
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Diane S.
Date: 2024-02-09 02:21:05
So their follow up answer was natural pitting. Pitting perhaps. Scratches and chips are not. I felt the slab in your yard. I found no chips but the owner and workers said that is not the slab that was installed. What was the point of feeling it then? They talked out of both sides of their mouth. Salesman should have said it when I was looking at it. Install has separation from sheet rock. Someone else here also had the issue. I have had several countertops installed but never had an issue like this company. They say they care but not really. They are ok with letting damaged slab leave the warehouse. I have warned friends so buyer beware. Go elsewhere.
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Beth S.
Date: 2024-01-15 00:26:35
Our experience was terrible. Here's our fireplace marble. The explanation we got for this unacceptable installation was "we were matching the top of the firebox." This is off by over 1/4 inch. We have had to order fireplace doors at an extra cost of $2600 to cover the uneven edges. This is only a sample of the other installations Upstate Granite did in our house. A very stressful and lengthy process to even get to this point. Don't recommend. Every step of our process was stressful and exasperating.
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J S.
Date: 2023-11-14 15:35:19
Ron and Marvin are great, super job! Solid surface countertops and below mount sinks are a must have now and mine look great, TY!!!!!
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Beth S.
Date: 2023-08-17 17:30:20
My experience with Upstate Granite Solutions was fantastic. I wanted to replace my dark 1970 Formica kitchen and bath countertops on a very small budget. I've never done this before, so I didn't know what I was doing. I contacted UGS after a cabinet maker recommended the company to me, even though I thought they would be out of my price range. Upstate's designer made time to see me immediately, looked at my photos and listened to what I wanted, gently guided me through the process, offered me a home-show coupon for three free undermount sinks, and helped me find high-quality Cambria Quartz countertops I absolutely love (I'm very picky) for a significantly lower price than Lowe's or Home Depot were offering. I've had the countertops for five months now and couldn't be happier. Upstate made EVERY part of the process--from designing to measuring to installing--quick and easy, and every person involved was professional and friendly. Both the kitchen countertops and the eight-foot bathroom countertop were installed within two weeks from the start of the process; they look beautiful and have completely transformed my home. For these reasons and more, I HIGHLY recommend Upstate Granite Solutions.
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Tony D.
Date: 2023-04-12 01:49:59
I had quartz countertops installed in the masterbath room and two smaller bathrooms. The masterbath had a undermount sink. I made sure the sink was at the house so the template tech could see the sink. The template tech did not measure the sink and the vanity. This should be done in order to determine where to cut the opening for the under mount sink. This would insure proper fit with the vanity. So when the counter top was installed they cut away half the vanity support for the sink due to the opening for the sink was in the wrong place. They did not tell me they were going to cut into my $4k vanity prior to cutting the support. This weaken the vanity front support. The two small bathrooms had vessel sinks. They did not cut the hole larger enough for the pop-up sink drain. Make sure you measure the diameter of the sink drain and have the hole cut at least 1/8'' to 1/4'' larger than the sink drain.
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Susan G.
Date: 2023-02-03 19:02:33
Our job isn't finished yet, but so far Eric, our main communication representative, has been very helpful, knowledgeable, responsive, and patient with us as we chose our quartz for our bathroom vanities. I read some concerning reviews about customer service before visiting the showroom, but the staff we encountered in the showroom and in the outside yard where several samples are located were always friendly, helpful, and knowledgeable. Once our job is started, the installers will come out so we have high hopes that they will be as customer service focused, efficient, and knowledgeable as the other staff have been. Looking forward to the final product!
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Lynne M.
Date: 2022-10-12 21:08:36
We stopped on October 1st. Everyone was very friendly and the show room was very nice. Eric was very knowledgeable, showed us around, and took our information. We emailed him on Monday our dimensions. We stopped by on Tuesday, October 5 with our tile samples. Eric was busy so we had Rick show us the pieces we were interested in. Everything we liked was sold so we called and left a voicemail for Eric on Wednesday asking about getting those sold pieces moved so we could look at the available pieces from the same lot we were interested in. I never got an email or a phone call and I left another message on Friday October 7. It is now October 12 and I have yet to hear from Eric or anyone. We will not use them and will tell everyone of our experience. So disappointing! As an update I did receive a phone call from the owner apologizing for the lack of follow up. That means something
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Tom W.
Date: 2022-09-01 12:46:51
I was informed their business is really good after measurements and pictures were provided for a residential quote. I left 3- v/m messages - no call back - but did receive a quote 8- days later with lead time of 5+ weeks. The quote had12% more material added than 2- other quotes and priced more than $2,5000.00 than a quote from a company 50 miles away. The quote was a : I don't need your business quote! Nice showroom- and hold onto your wallet - told during presentation "We don't negotiate."
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FAQ About Upstate Granite Solutions — Based on Independent Research
What materials can I order a countertop from Upstate Granite Solutions?
What types of spaces does Upstate Granite Solutions fabricate countertops for?
What shapes of kitchen countertops does Upstate Granite Solutions fabricate?
What countertop design styles does Upstate Granite Solutions most often implement in Greenville, SC?
What is the service area of Upstate Granite Solutions?
What types of clients does Upstate Granite Solutions work with?
Does Upstate Granite Solutions have its own countertop fabrication facility?
Does Upstate Granite Solutions offer any discounts on countertop fabrication in Greenville, SC?
What is the price category of Upstate Granite Solutions in Greenville, SC?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Upstate Granite Solutions?
What is the fabrication and installation timeline for a countertop at Upstate Granite Solutions?
How long does it take Upstate Granite Solutions to prepare a quote for countertop fabrication and installation?
Does Upstate Granite Solutions offer cutouts for sinks, cooktops, or other elements?
What guarantees does Upstate Granite Solutions provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Upstate Granite Solutions. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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2840 New Easley Hwy, Greenville, SC 29611